service excellence

Service Excellence 2017

Kindness We believe kindness is central to service excellence – behaviours that include generosity, friendliness and consideration. During today’s conference we will present a growing body of evidence which supports our case for kindness and take a look at how these traits link to our BU values. Excellence, Achievement, Authenticity, Creativity, Responsibility Generosity – sharing… Read more »

Pep talk – reflections on excellence, leadership, values and partnership

[From Susanne Clarke, Head of Service Excellence] Paul McGee (The Sumo Guy), who will be at the Service Excellence conference this year, ran an inspiring leadership seminar for Professional Service Staff  undertaking new leadership roles in faculties last week – and what a brilliant seminar.  One story Paul shared that I found really inspiring focuses… Read more »

BU is hosting the National PASS/PAL Leader Conference 2016 this weekend (4th-6th November)

BU is hosting the 7th annual UK, Ireland and European PAL Leader Conference between 4th to 6th November. The conference will be attended by PAL (Peer Assisted Learning) Leaders from 34 universities around the UK, Ireland and Europe in order to share best practice and celebrate the success of the scheme. 40 staff members will be… Read more »

OCULUS RIFT – BU Research student Đỗ Thị Tuyết Ngân present her research at Service Excellence Conference

post by Đỗ Thị Tuyết Ngân, Mobile Game Developer and Research student at Bournemouth University, UK, and Dr Debbie Holley, Deputy Head, CEL As part of an augmented reality/ virtual world ‘Gallery of  Excellence’  at the BU Service Excellence Conference, NU Research student showcased her innovative work. below is her report. Recently, the term “Virtual… Read more »

CEL at the Service Excellence Conference 2016

The Centre for Excellence in Learning (CEL) played an active role during yesterday’s Service Excellence Conference 2016 by hosting a fun session with technology in PG30a. During the afternoon session facilitated by Debbie Holley and other technology experts, several participants had a thrilling experience with Oculus Rift, Virtual Reality Glasses, Google Cardboard, Augmented Reality and Virtual Roller-coasting…. Read more »

SDA ‘drop in and play’ session TODAY 2.00 – 3:45 in PG30a

In addition to the Service Excellence Conference workshops on Thursday 7th April 2016, you can come along to PG30a and see what’s going on with the Student Development Award. Sonya Harvey (SDA coordinator) invites you to join the ‘drop in an play’ session being held between 2:00 – 3:45 pm.    

“How Brilliant Are We?”

An appreciative action research project  – Learning from what works.   An asset based approach to Organisational Change. Last year a research team within CEL  undertook a research project, adapting an  innovative method based on  Appreciative Action Research to learn from staff who have received a SUBU “You’re Brilliant Award”,    what  it  is that makes them… Read more »

Putting something in the middle: an image mediated dialogue approach

I am writing this blog ahead of an event I am facilitating this week to explore methods of encouraging dialogue and getting feedback. Members of the CEL steering group will recall that I have used this method before and will be familiar with my set of postcards and being asked to select an image and… Read more »