![](https://microsites.bournemouth.ac.uk/flie/files/2015/10/service-excellence-linked-in--300x145.png)
Kindness We believe kindness is central to service excellence – behaviours that include generosity, friendliness and consideration. During today’s conference we will present a growing body of evidence which supports our case for kindness and take a look at how these traits link to our BU values. Excellence, Achievement, Authenticity, Creativity, Responsibility Generosity – sharing… Read more » about Service Excellence 2017