The Centre for Midwifery, Maternal & Perinatal Health in the Faculty of Health & Social Sciences has for the third time running been given the accreditation of being Baby Friendly for its midwifery education. The team from UNICEF UK Baby Friendly Initiative (BFI) came to BU to assess our Midwifery programmes . We scored very highly between… Read more »
Susanne Clarke – Head of Service Excellence. Creating spaces and environments which bring teams together to unleash creativity and allow game changing ideas to thrive is central to embedding excellence. There is a lot of science behind many approaches to creativity & innovation and the evidence is growing all the time. It can however, be… Read more »
According to our research these could include:- Kindness makes you feel happier; Kindness gives us healthier hearts; Kindness slows aging; Kindness makes for better relationships; And it’s contagious. We are going to be talking a lot more about kindness and a networking event next week provides a great opportunity for all us who have… Read more »
At the recently held Service Excellence Conference 2017, Sir John Jones drew on his book “The magic-weaving business: finding the heart of learning and teaching” to inspire attendees to become agents of lasting change. Being a magic weaver may be considered not limited to individuals who can make a positive and lasting difference in the lives… Read more »
Service Excellence Conference 2017 – thank you! 09 May 2017 We just wanted to say a huge thank you to all those people who supported us by attending this years’ Service Excellence Conference – it was an inspiring and surprisingly emotional day! If you didn’t manage to make it – and we all know that… Read more »
Photograph (L-R): Sir John Jones and Professor Debbie Holley (Head of CEL) Last week the fourth annual Service Excellence conference was held at BU. Attended by both professional service and academic staff, the conference offered a variety of workshops and visiting speakers to explore themes of kindness in the workplace and going the extra mile… Read more »
Kindness We believe kindness is central to service excellence – behaviours that include generosity, friendliness and consideration. During today’s conference we will present a growing body of evidence which supports our case for kindness and take a look at how these traits link to our BU values. Excellence, Achievement, Authenticity, Creativity, Responsibility Generosity – sharing… Read more »
Just a reminder that the Service Excellence takes place tomorrow. In case you do not have a ticket, there are still drop in sessions that you come along to between 13:00 and 16:00. CEL are running a technology showcase and there’s also an opportunity to have a closer look at the new VLE, Brightspace.
This blog is asking for information from anyone who has tried the concept of Working out Loud and can help me learn more about this. I realise from the research into the concept that it begins with harnessing your networks and generously sharing and learning from each other. Watching the Ted Talks the benefits to… Read more »
The annual Service Excellence conference is being held on 20 April 2017. Book your free tickets here. The past years’ conferences have been fantastic and this year is shaping up to be even more awesome. Whether you are academic staff or professional services, there is lots on offer at the Service Excellence conference.