Service Excellence Conference 2017 – thank you!

Service Excellence Conference 2017 – thank you!

09 May 2017

We just wanted to say a huge thank you to all those people who supported us by attending this years’ Service Excellence Conference – it was an inspiring and surprisingly emotional day!

If you didn’t manage to make it – and we all know that sometimes other ‘stuff’ gets in the way – we thought you might be interested to know what went on.

Susanne Clarke started the day by presenting the case for the role that kindness has in Service Excellence – behaviours that include generosity, friendliness and consideration. We presented the growing body of evidence to support the impact of promoting kindness and how  these traits link to our BU values. We will continue to develop this theme and provide updates on the staff intranet.

SUMO guy, Paul McGee made a welcome return and gave us a Service Excellence top-up with his down-to-earth approach to making a difference and keeping our dreams alive. Christine Stewart gave us an interesting insight into Lean (process improvement) methods and how we can use some of the Lean tools to help us avoid having ‘one of those days’! Laura Jane Parker ran a workshop on ‘working out loud’ to encourage collaboration using social media. Sir John Jones had us all reaching for the tissues with his heart felt presentation ‘Magic Weavers’, reminding us how privileged we are to work in an environment that makes a difference to people’s lives. Not forgetting all our BU representatives who gave us an insight into their service excellence initiatives and projects. Take a look at our Service Excellence Conference storify.

Service Excellence in action

We will be publishing copies of relevant collateral and useful information which demonstrates the different approaches to Service Excellence from across BU and externally. Please do keep a look out for these.

Share your experience – win a copy of the SUMO book

We would like to hear more from you about the impact the conference and speakers have had on you – both at work and in life in general (it all links! ). A free copy of the SUMO book will go to the first 15 people who send in their reflections on the conference, along with an example of something that you now do differently as a result of attendingemail us now!

Continue your service excellence journey

Join us on Tuesday 13 June for the CELebrate 2017 Conference. The theme of this one day regional conference, organised by the BU Centre for Excellence in Learning (CEL), is Assessment & Feedback and we are delighted to welcome Professor Dai Hounsell as our keynote speaker. Find out more and submit an abstract.

Fancy getting involved with next year’s conference?

The Service Excellence Conference working group is no ordinary working group. See the current team in action. Can you handle it?  Email us if you would like to get involved.

Read more about what went on.

The 2017 Service Excellence Team


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