Bournemouth University Tourism and Hospitality Professional courses 28 Feb – 16 March 2018 Course details – www.bournemouth.ac.uk/tourism-hospitality-shortcourses Bookings – Professional development courses Brochure https://tinyurl.com/BUTHProfessionalCourses Professional development courses for tourism & hospitality professionals Book course tickets In the Department of Tourism & Hospitality, we pride ourselves on the cutting edge knowledge and professional excellence we cultivate. The combination of staff expertise… Read more »
eTourism Lab team
Georgina Sekadakis
Social media & charity
Dr Andrew Spencer
Technology adaptation & strategic management
Luca Smiroldo
E-marketing & SMTEs
Nicolas Gregori
Social media & service design
Barbara Neuhofer
Tourism experience & technology
Zornitza Yovcheva
Smart phone augmented reality
Ivana Rihova
Events & social co-creation
John Fotis
Social media & consumer behaviour
Bournemouth University Tourism & Hospitality Fusion Conference
Bournemouth University Tourism & Hospitality Fusion Conference Thursday 1st and Friday 2nd February 2018 Time: 10:00 – 18:00 Location: Grange City Hotel London, 8-14 Cooper’s Row, London EC3N 2BQ The Bournemouth University BU Tourism & Hospitality Fusion Conference will be held in London on the 1st (Focus on Tourism) and 2nd (Focus on Hospitality) of February 2018 at 10am in partnership with… Read more »
New Video on Smart Tourism, IoT, AI and Big Data by Professor Dimitrios Buhalis
Smart Tourism at Foro Internacional Turismo Maspalomas 2017 Gran Canaria, Spain Professor Dimitrios Buhalis explains how the Internet of Things, Artificial Intelligence, Big Data is propelling Smart Tourism and personalisation, contextualisation and individualisation to reengineer the tourism industry and co-create value for all stakeholders. Co-creating authentic experiences will be critical of the competitiveness of tourism… Read more »
Artificial Intelligence Enabled Customer Engagement: Using Chatbots (Airfestbot) at Bournemouth Air Festival
Artificial Intelligence Enabled Customer Engagement: Using Chatbots (Airfestbot) at Bournemouth Air Festival Bournemouth Air Festival – www.bournemouthair.co.uk attracts on average 1 million attendees over 3 days and recently awarded as national “Tourism Event of The Year 2015”(Bournemouthair, 2015) by Visit England. These attendees are a mix of residents and tourists who may need information or… Read more »
BU eTourism Lab publications of 2017
Looking back: the list of papers on etourism and Smart Tourism, published by BU eTourism Lab members in 2017. 2017 Zhang, H., Gordon, S., Buhalis, D., & Ding, X. (2017). Experience Value Cocreation on Destination Online Platforms. JOURNAL OF TRAVEL RESEARCH, 0047287517733557. Dickinson, J. E., Filimonau, V., Cherrett, T., Davies, N., Hibbert, J. F., Norgate,… Read more »
2018 New year and new papers
2018 Dimitrios Buhalis, Rosanna Leung, Smart hospitality—Interconnectivity and interoperability towards an ecosystem, International Journal of Hospitality Management, Volume 71, April 2018, Pages 41-50, ISSN 0278-4319, https://doi.org/10.1016/j.ijhm.2017.11.011. Viglia, G., Pelloia, M., & Buhalis, D. (2018). Information Technology in Hospitality Education. In Innovation in Hospitality Education (pp. 87-100). Springer, Cham. Molinillo, S., Liébana-Cabanillas, F., Anaya-Sánchez, R., &… Read more »
New video: SMART TOURISM : Big data, artificial intelligence and robotics revolutions @WTM London 2017
Full session from WTM London 2017 workshop on Big data, artificial intelligence and robotics revolutions SMART TOURISM : Big data, artificial intelligence and robotics revolutions @WTM London 2017
New Publication: Experience Value Co-creation on Destination Online Platforms
Abstract Technology is critical for facilitating the experience value cocreation process in tourism. Online platforms in particular enable consumers to develop realistic expectations and to cocreate their experiences. Limited empirical research has been done to investigate the experience value cocreation process, especially in tourism. This study fills this gap by proposing a cognition–emotion–behavior model. A… Read more »
SMART TOURISM event: Big data, artificial intelligence and robotics revolutions @WTM London
November 8 @ 14:00 – 15:00 Free 8 Nov 2017, 14:00 – 15:00 WTM Inspire Theatre – EU490 World Travel Market, London Free registration Smart Tourism session puts in agenda the main trends and challenges of smart tourism as well as discussion of research result on Smart Tourism conducted by Bournemouth University eTourism Lab. The… Read more »
UNWTO 22nd General Assembly in Chengdu, China
New photos from Dimitrios Buhalis keynote presentation on Smart Tourism at World Tourism Organization (UNWTO) 22 General Assembly in Chengdu, China