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eTourism Lab team

Georgina Sekadaks

Georgina Sekadakis

Social media & charity

Andrew Spencer

Dr Andrew Spencer

Technology adaptation & strategic management

Luca Smiroldo

Luca Smiroldo

E-marketing & SMTEs

Nicolas Gregori

Nicolas Gregori

Social media & service design

Barbara Neuhofer

Barbara Neuhofer

Tourism experience & technology

Zornita Yovcheva

Zornitza Yovcheva

Smart phone augmented reality

Ivana Rihova

Ivana Rihova

Events & social co-creation

John Fotis

John Fotis

Social media & consumer behaviour

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NEW ARTICLE PUBLISHED Stamolampros, P., Korfiatis; N., Chalvatzis, K., Buhalis, D., 2020, Harnessing the “Wisdom of Employees” from Online Reviews, Annals of Tourism Research,

Posted January 24, 2020. Filed under Uncategorized.

NEW ARTICLE PUBLISHED Stamolampros, P., Korfiatis; N., Chalvatzis, K., Buhalis, D., 2020, Harnessing the “Wisdom of Employees” from Online Reviews, Annals of Tourism Research, Vol.80, https://doi.org/10.1016/j.annals.2019.02.012 Download FREE Now https://authors.elsevier.com/c/1aSE6aZ3ER7Ql The informational… Read more » about NEW ARTICLE PUBLISHED Stamolampros, P., Korfiatis; N., Chalvatzis, K., Buhalis, D., 2020, Harnessing the “Wisdom of Employees” from Online Reviews, Annals of Tourism Research,

Contribute to two new books :Smart Cities and Sharing Economy CALL FOR BOOK CHAPTERS

Posted January 11, 2020. Filed under Uncategorized.

Contribute to two new books : Smart Cities and Sharing Economy CALL FOR BOOK CHAPTERS Published by Goodfellow Publishers Smart Cities: Co-creating experiences, challenges and opportunities | Editors: Dimitrios Buhalis,… Read more » about Contribute to two new books :Smart Cities and Sharing Economy CALL FOR BOOK CHAPTERS

NEW PAPER: Buhalis, D., Harwood, T., Bogicevic, V., Viglia, G., Beldona, S., Hofacker, C., 2019, Technological disruptions in Services: lessons from Tourism and Hospitality, Journal of Service Management,

Posted October 10, 2019. Filed under Uncategorized.

NEW PAPER: Buhalis, D., Harwood, T., Bogicevic, V., Viglia, G., Beldona, S., Hofacker, C., 2019, Technological disruptions in Services: lessons from Tourism and Hospitality, Journal of Service Management, Vol. 30 No…. Read more » about NEW PAPER: Buhalis, D., Harwood, T., Bogicevic, V., Viglia, G., Beldona, S., Hofacker, C., 2019, Technological disruptions in Services: lessons from Tourism and Hospitality, Journal of Service Management,

NEW ARTICLE Anagnostopoulou, S., Buhalis, D., Kountouri, I., Manousakis, E. and Tsekrekos, A. (2019), “The impact of online reputation on hotel profitability”, International Journal of Contemporary Hospitality Management,  https://doi.org/10.1108/IJCHM-03-2019-0247

Posted October 3, 2019. Filed under Uncategorized.

NEW ARTICLE Anagnostopoulou, S., Buhalis, D., Kountouri, I., Manousakis, E. and Tsekrekos, A. (2019), “ The impact of online reputation on hotel profitability”, International Journal of Contemporary Hospitality Management,  https://doi.org/10.1108/IJCHM-03-2019-0247 Abstract Purpose The purpose of this study is… Read more » about NEW ARTICLE Anagnostopoulou, S., Buhalis, D., Kountouri, I., Manousakis, E. and Tsekrekos, A. (2019), “The impact of online reputation on hotel profitability”, International Journal of Contemporary Hospitality Management,  https://doi.org/10.1108/IJCHM-03-2019-0247

NEW ARTICLE – download for FREE :Peters, M., Kallmuenzer, A.; Buhalis, D., 2019, Host-Guest Value Co-Creation in Hospitality Family Firms,

Posted August 17, 2019. Filed under Uncategorized.

NEW ARTICLE – download for FREE : Peters, M., Kallmuenzer, A.; Buhalis, D., 2019, Host-Guest Value Co-Creation in Hospitality Family Firms, Current Issues in Tourism, Vol.22(16) pp. 2014-2033 https://doi.org/10.1080/13683500.2018.1437122 #cocreation #value#sme #entrepreneurship #hospitality #family #marketing… Read more » about NEW ARTICLE – download for FREE :Peters, M., Kallmuenzer, A.; Buhalis, D., 2019, Host-Guest Value Co-Creation in Hospitality Family Firms,

NEW PUBLICATION Fan, D., Buhalis, D., Lin, B., 2019, A tourist typology of online and face-to-face social contact: Destination immersion and tourism encapsulation/decapsulation, Annals of Tourism, Vol.78,  https://doi.org/10.1016/j.annals.2019.102757

Posted July 20, 2019. Filed under Uncategorized.

NEW PUBLICATION  Fan, D., Buhalis, D., Lin, B., 2019, A tourist typology of online and face-to-face social contact: Destination immersion and tourism encapsulation/decapsulation, Annals of Tourism, Vol.78,  https://doi.org/10.1016/j.annals.2019.102757 Download from https://authors.elsevier.com/a/1ZQH0aZ3ER7eS Highlights… Read more » about NEW PUBLICATION Fan, D., Buhalis, D., Lin, B., 2019, A tourist typology of online and face-to-face social contact: Destination immersion and tourism encapsulation/decapsulation, Annals of Tourism, Vol.78,  https://doi.org/10.1016/j.annals.2019.102757

New publication: Job Satisfaction and Employee Turnover Determinants in High Contact Services: Insights from Employees’ Online Reviews

Posted May 26, 2019. Filed under Uncategorized.

NEW PAPER: Stamolampros, P., Korfiatis, N., Chalvatzis, K., Buhalis, D., 2019, Job Satisfaction and Employee Turnover Determinants in High Contact Services: Insights from Employees’ Online Reviews, Tourism Management,  Vol.75, Dec. pp.130-147, https://doi.org/10.1016/j.tourman.2019.04.030… Read more » about New publication: Job Satisfaction and Employee Turnover Determinants in High Contact Services: Insights from Employees’ Online Reviews

Video from #TTRAEur2019 Keynote Sessions Video

Posted April 21, 2019. Filed under Conference, eTourism, Smart Tourism.

For those, who missed #TTRAEur2019 in Bournemouth and for those, who want to remember more from the conference: the videos from the most important keynotes of the conference Smart Tourism… Read more » about Video from #TTRAEur2019 Keynote Sessions Video

New Paper Out: Real-time co-creation and nowness service: lessons from tourism and hospitality

Posted March 22, 2019. Filed under co-creation, eTourism, Smart Tourism, Tourism.

Real-time co-creation and nowness service: lessons from tourism and hospitality Brands take advantage of technology, social media and constant connectivity to foster organic consumer engagement and interactions towards co-creating personalised… Read more » about New Paper Out: Real-time co-creation and nowness service: lessons from tourism and hospitality

New papers by BU eTourism Lab

Posted February 26, 2019. Filed under New publication, Uncategorized.

2019 Antón, C., Camarero, C., Laguna, M., Buhalis, D. 2019. Impacts of authenticity, degree of adaptation and cultural contrast on travellers’ memorable gastronomy experiences. Journal of Hospitality Marketing & Management,… Read more » about New papers by BU eTourism Lab

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New publications

  • Rihova, I., Buhalis, D., Gouthro, M., Moital, M., 2018 Customer-to-customer co-creation practices in tourism: lessons from Customer-Dominant logic, Tourism Management, Vol. 67, pp.362-375
  • Buhalis, D., Leung, R. Smart hospitality—Interconnectivity and interoperability towards an ecosystem, International Journal of Hospitality Management, Volume 71, April 2018, Pages 41-50
  • González, J. A. M., Parra-Lopez, E., & Buhalis, D. (2016). The loyalty of young residents in an island destination: An integrated model. Journal of Destination Marketing & Management.
  • Viglia, G., Pelloia, M., & Buhalis, D. (2018). Information Technology in Hospitality Education. In Innovation in Hospitality Education (pp. 87-100). Springer, Cham
  • Molinillo, S., Liébana-Cabanillas, F., Anaya-Sánchez, R., & Buhalis, D. (2018). DMO online platforms: Image and intention to visit. Tourism Management, 65, 116-130
  • Zhang, H., Gordon, S., Buhalis, D., & Ding, X. (2017). Experience Value Cocreation on Destination Online Platforms. JOURNAL OF TRAVEL RESEARCH
  • Williams, N., Inversini, A., Ferdinand, N., Buhalis, D., 2017. Destination eWOM: A macro and meso network approach? Annals of Tourism Research. Volume 64, May 2017, Pages 87–101
  • Tanti A., and Buhalis, D. 2017, The influences and consequences of being digitally connected and/or disconnected to travellers, Information Technology & Tourism March, p.1-21
  • Qi, S., Law, R., Buhalis, D., 2017. Comparative evaluation study of the websites of China-based and international luxury hotels. JOURNAL OF CHINA TOURISM RESEARCH, 2017
  • Xu, F., Buhalis, D., Weber, J., 2017. Serious games and the gamification of tourism. Tourism Management Volume 60, June 2017, Pages 244–256

Blogroll

  • Blog of Prof. Dimitrios Buhalis: Dimitrios Journeys

Tag Cloud

#BUeTourimLab #bufest15 #BUsmarttourism #IFITTtalk #SmartTourism Adele Ladkin Alessandro Inversini Barbara Neuhofer Bournemouth University Bournemouth University eTourism Lab BU BUeTourismLab BU eTourism Lab Bu eTourismLab Buhalis co-creation Conference destination digital work life balance Dimitrios Buhalis ENTER2016 etourism eTourismLab eTourism Lab Experience Economy Gamification Hospitality ICT IFITT IFITTtalk@Bournemouth innovation John Fotis London PhD Award Prof. Dimitrios Buhalis Professor Dimitrios Buhalis Publication research Smart Tourism smart tourism workshop social media technology tourism tourism experience World Travel Market

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