Artificial Intelligence Enabled Customer Engagement: Using Chatbots (Airfestbot) at Bournemouth Air Festival Bournemouth Air Festival – www.bournemouthair.co.uk attracts on average 1 million attendees over 3 days and recently awarded as national “Tourism Event of The Year 2015”(Bournemouthair, 2015) by Visit England. These attendees are a mix of residents and tourists who may need information or… Read more »
eTourism Lab team
Georgina Sekadakis
Social media & charity
Dr Andrew Spencer
Technology adaptation & strategic management
Luca Smiroldo
E-marketing & SMTEs
Nicolas Gregori
Social media & service design
Barbara Neuhofer
Tourism experience & technology
Zornitza Yovcheva
Smart phone augmented reality
Ivana Rihova
Events & social co-creation
John Fotis
Social media & consumer behaviour
BU eTourism Lab publications of 2017
Looking back: the list of papers on etourism and Smart Tourism, published by BU eTourism Lab members in 2017. 2017 Zhang, H., Gordon, S., Buhalis, D., & Ding, X. (2017). Experience Value Cocreation on Destination Online Platforms. JOURNAL OF TRAVEL RESEARCH, 0047287517733557. Dickinson, J. E., Filimonau, V., Cherrett, T., Davies, N., Hibbert, J. F., Norgate,… Read more »
2018 New year and new papers
2018 Dimitrios Buhalis, Rosanna Leung, Smart hospitality—Interconnectivity and interoperability towards an ecosystem, International Journal of Hospitality Management, Volume 71, April 2018, Pages 41-50, ISSN 0278-4319, https://doi.org/10.1016/j.ijhm.2017.11.011. Viglia, G., Pelloia, M., & Buhalis, D. (2018). Information Technology in Hospitality Education. In Innovation in Hospitality Education (pp. 87-100). Springer, Cham. Molinillo, S., Liébana-Cabanillas, F., Anaya-Sánchez, R., &… Read more »
New video: SMART TOURISM : Big data, artificial intelligence and robotics revolutions @WTM London 2017
Full session from WTM London 2017 workshop on Big data, artificial intelligence and robotics revolutions SMART TOURISM : Big data, artificial intelligence and robotics revolutions @WTM London 2017
New Publication: Experience Value Co-creation on Destination Online Platforms
Abstract Technology is critical for facilitating the experience value cocreation process in tourism. Online platforms in particular enable consumers to develop realistic expectations and to cocreate their experiences. Limited empirical research has been done to investigate the experience value cocreation process, especially in tourism. This study fills this gap by proposing a cognition–emotion–behavior model. A… Read more »
SMART TOURISM event: Big data, artificial intelligence and robotics revolutions @WTM London
November 8 @ 14:00 – 15:00 Free 8 Nov 2017, 14:00 – 15:00 WTM Inspire Theatre – EU490 World Travel Market, London Free registration Smart Tourism session puts in agenda the main trends and challenges of smart tourism as well as discussion of research result on Smart Tourism conducted by Bournemouth University eTourism Lab. The… Read more »
UNWTO 22nd General Assembly in Chengdu, China
New photos from Dimitrios Buhalis keynote presentation on Smart Tourism at World Tourism Organization (UNWTO) 22 General Assembly in Chengdu, China
Programme, keynotes, papers and social activities for the BU Tourism and Hospitality Conference
We are absolutely delighted with the programme, keynotes, papers and social activites for the BU Tourism and Hospitality Conference and look forward to welcome good friends to @Bournemouth Bournemouth University Department of Tourism and Hospitality next week Download the programme here: https://drive.google.com/file/d/0B2E60FvQiIpTQ0otWFd3TEUybWc/view?usp=sharing BU Tourism and Hospitality Conference Bournemouth University, 4-6th September 2017 Visitor Economy: Strategies and… Read more »
Congratulations with the new role!
Professor Dimitrios Buhalis has been elected as one of the Vice Chairmen of the United Nations World Tourism Organization (UNWTO) Affiliate Members. “I look forward to work closely with colleagues and organisations from around the world,” Professor Buhalis wrote on his social media accounts, regarding his new position. The Affiliate Members of UNWTO include companies… Read more »
Free access paper on ‘Social media and recruitment in tourism and hospitality’
New paper by Adele Ladkin and Dimitrios Buhalis in the International Journal of Contemporary Hospitality Management Highly Commended Paper available with 2017 Literati Awards FREE access Adele Ladkin, Dimitrios Buhalis, (2016) “Online and social media recruitment: Hospitality employer and prospective employee considerations”, International Journal of Contemporary Hospitality Management, Vol. 28 Issue: 2, pp.327-345, https://doi.org/10.1108/IJCHM-05-2014-0218