Real-time co-creation and nowness service: lessons from tourism and hospitality Brands take advantage of technology, social media and constant connectivity to foster organic consumer engagement and interactions towards co-creating personalised customer service. Real-time service offers dynamic engagement with connected consumers. Brands in tourism and hospitality use technology to dynamically enhance consumer experience through co-creation. The… Read more »
Tourism
Video from Barcelona STCB 2018: Smart Tourism: from evolution to revolution
Smart Tourism: from evolution to revolution Prof. Dimitrios Buhalis talk in Barcelona STCB 2018
First confirmed invited speakers for the Travel and Tourism Research Association 2019 Conference 8-10 April 2019, TTRAEurope2019
Pleased to announce the first confirmed invited speakers for the Travel and Tourism Research Association 2019 Conference 8-10 April 2019, TTRAEurope2019 @ Bournemouth University Department of Tourism and Hospitality Tourism in the era of connectivity www.bournemouth.ac.uk/TTRA Submit papers for the conference https://easychair.org/conferences/?conf=ttraeurope2019 Associate Professor Luisa Andreu Department of Marketing, Faculty of Economics, University of Valencia, Spain…. Read more »
New paper on customer-to-customer co-creation practices in tourism
Enjoy free access to a new paper on Customer-to-customer co-creation practices in tourism: lessons from Customer-Dominant logic in Tourism Management. Rihova, I., Buhalis, D., Gouthro, M., Moital, M., 2018 Customer-to-customer co-creation practices in tourism: lessons from Customer-Dominant logic, Tourism Management, Vol. 67, pp.362-375 Other recent publications in eTourism, Smart tourism, value co-creation and other topic:… Read more »
Join the Bournemouth University Tourism and Hospitality Professional courses 28 February – 16 March 2018
Join the Bournemouth University Tourism and Hospitality Professional courses 28 February – 16 March 2018 Course details – www.bournemouth.ac.uk/tourism-hospitality-shortcourses Bookings https://tourismandhospitalitycoursesbu.eventbrite.co.uk/ Brochure https://tinyurl.com/BUTHProfessionalCourses Book course tickets In the Department of Tourism and Hospitality, we pride ourselves on the cutting edge knowledge and professional excellence we cultivate. The combination of staff expertise and enthusiasm, knowledge excellence… Read more »
2018 New year and new papers
2018 Dimitrios Buhalis, Rosanna Leung, Smart hospitality—Interconnectivity and interoperability towards an ecosystem, International Journal of Hospitality Management, Volume 71, April 2018, Pages 41-50, ISSN 0278-4319, https://doi.org/10.1016/j.ijhm.2017.11.011. Viglia, G., Pelloia, M., & Buhalis, D. (2018). Information Technology in Hospitality Education. In Innovation in Hospitality Education (pp. 87-100). Springer, Cham. Molinillo, S., Liébana-Cabanillas, F., Anaya-Sánchez, R., &… Read more »
New Publication: Experience Value Co-creation on Destination Online Platforms
Abstract Technology is critical for facilitating the experience value cocreation process in tourism. Online platforms in particular enable consumers to develop realistic expectations and to cocreate their experiences. Limited empirical research has been done to investigate the experience value cocreation process, especially in tourism. This study fills this gap by proposing a cognition–emotion–behavior model. A… Read more »
Smart Tourism and Agile Destination Management – BUfoL17 – 11th July 2017
Bournemouth University Festival of Learning 2017 Smart Tourism and Agile Destination Management https://smart-tourism-and-agile-destination-management.eventbrite.co.uk Tuesday 11 July 2017 10:00 – 17:00 eTourismLab, Bournemouth University, Share Lecture Theatre, Talbot Campus, BH12 5BB The internet of things, big data, wearable technology and augmented reality are just a handful of the technological innovations driving change in our business and… Read more »
New Article: The influences and consequences of being digitally connected and/or disconnected to travellers
Tanti A., and Buhalis, D. 2017, The influences and consequences of being digitally connected and/or disconnected to travellers, Information Technology & Tourism March, p.1-21. http://doi.org/10.1007/s40558-017-0081-8 Abstract Technological progress and tourism have worked in tandem for many years. Connectivity is the vehicle that drove the goal of technologically enhanced tourism experiences forward. This study, through an… Read more »
MOOC in Hospitality and Tourism Technology and Innovation
Contributors: Dan Wang Daniel Fesenmaier Dimitrios Buhalis Rob Law Lis Tussyadiah Phil Xiang Ulrike Gretzel Bing Pan Important dates: Course Start Date: 7 March 2017, 01:00 UTC Verification Upgrade Deadline: 29 March 2017, 23:59 Course End Date: 31 May 2017, 23:59 (Course content will be archived after this date) Certificate Generation Date: Early June 2017… Read more »