NEW PAPER: Buhalis, D., Harwood, T., Bogicevic, V., Viglia, G., Beldona, S., Hofacker, C., 2019, Technological disruptions in Services: lessons from Tourism and Hospitality, Journal of Service Management, Vol. 30 No…. Read more »
eTourism Lab team
Georgina Sekadakis
Social media & charity
Dr Andrew Spencer
Technology adaptation & strategic management
Luca Smiroldo
E-marketing & SMTEs
Nicolas Gregori
Social media & service design
Barbara Neuhofer
Tourism experience & technology
Zornitza Yovcheva
Smart phone augmented reality
Ivana Rihova
Events & social co-creation
John Fotis
Social media & consumer behaviour
NEW ARTICLE Anagnostopoulou, S., Buhalis, D., Kountouri, I., Manousakis, E. and Tsekrekos, A. (2019), “The impact of online reputation on hotel profitability”, International Journal of Contemporary Hospitality Management, https://doi.org/10.1108/IJCHM-03-2019-0247
NEW ARTICLE Anagnostopoulou, S., Buhalis, D., Kountouri, I., Manousakis, E. and Tsekrekos, A. (2019), “ The impact of online reputation on hotel profitability”, International Journal of Contemporary Hospitality Management, https://doi.org/10.1108/IJCHM-03-2019-0247 Abstract Purpose The purpose of this study is… Read more »
NEW ARTICLE – download for FREE :Peters, M., Kallmuenzer, A.; Buhalis, D., 2019, Host-Guest Value Co-Creation in Hospitality Family Firms,
NEW ARTICLE – download for FREE : Peters, M., Kallmuenzer, A.; Buhalis, D., 2019, Host-Guest Value Co-Creation in Hospitality Family Firms, Current Issues in Tourism, Vol.22(16) pp. 2014-2033 https://doi.org/10.1080/13683500.2018.1437122 #cocreation #value#sme #entrepreneurship #hospitality #family #marketing… Read more »
NEW PUBLICATION Fan, D., Buhalis, D., Lin, B., 2019, A tourist typology of online and face-to-face social contact: Destination immersion and tourism encapsulation/decapsulation, Annals of Tourism, Vol.78, https://doi.org/10.1016/j.annals.2019.102757
NEW PUBLICATION Fan, D., Buhalis, D., Lin, B., 2019, A tourist typology of online and face-to-face social contact: Destination immersion and tourism encapsulation/decapsulation, Annals of Tourism, Vol.78, https://doi.org/10.1016/j.annals.2019.102757 Download from https://authors.elsevier.com/a/1ZQH0aZ3ER7eS Highlights… Read more »
New publication: Job Satisfaction and Employee Turnover Determinants in High Contact Services: Insights from Employees’ Online Reviews
NEW PAPER: Stamolampros, P., Korfiatis, N., Chalvatzis, K., Buhalis, D., 2019, Job Satisfaction and Employee Turnover Determinants in High Contact Services: Insights from Employees’ Online Reviews, Tourism Management, Vol.75, Dec. pp.130-147, https://doi.org/10.1016/j.tourman.2019.04.030… Read more »
Video from #TTRAEur2019 Keynote Sessions Video
For those, who missed #TTRAEur2019 in Bournemouth and for those, who want to remember more from the conference: the videos from the most important keynotes of the conference Smart Tourism… Read more »
New Paper Out: Real-time co-creation and nowness service: lessons from tourism and hospitality
Real-time co-creation and nowness service: lessons from tourism and hospitality Brands take advantage of technology, social media and constant connectivity to foster organic consumer engagement and interactions towards co-creating personalised… Read more »
New papers by BU eTourism Lab
2019 Antón, C., Camarero, C., Laguna, M., Buhalis, D. 2019. Impacts of authenticity, degree of adaptation and cultural contrast on travellers’ memorable gastronomy experiences. Journal of Hospitality Marketing & Management,… Read more »
Dimitrios Buhalis Keynote at CAUTHE2019 Cairns Australia
Smart tourism and hospitality disruption in digital ecosystem Dimitrios Buhalis Keynote at CAUTHE2019 Cairns Australia Other Smart Tourism Videos: Smart Tourism: from evolution to revolution Prof. Dimitrios Buhalis talk in… Read more »
Latest Tourism Review issue Vol.74(1) 2019, Special Issue: Smart tourism and competitive advantage for stakeholders
Latest Tourism Review issue Vol.74(1) 2019, Special Issue: Smart tourism and competitive advantage for stakeholders Editor(s): Chulmo Koo, Luiz Mendes-Filho and Dimitrios Buhalis In Memory of Oriol Miralbell https://www.emeraldinsight.com/toc/tr/74/1 Guest editorial Smart tourism and competitive advantage… Read more »