NEW ARTICLE – download for FREE : Peters, M., Kallmuenzer, A.; Buhalis, D., 2019, Host-Guest Value Co-Creation in Hospitality Family Firms, Current Issues in Tourism, Vol.22(16) pp. 2014-2033 https://doi.org/10.1080/13683500.2018.1437122 #cocreation #value#sme #entrepreneurship #hospitality #family #marketing The hospitality industry is dominated by small- and medium-sized enterprises (SMEs).They are often led by entrepreneurs who face the challenge of simultaneously managing business decisions… Read more »
eTourism Lab team
Georgina Sekadakis
Social media & charity
Dr Andrew Spencer
Technology adaptation & strategic management
Luca Smiroldo
E-marketing & SMTEs
Nicolas Gregori
Social media & service design
Barbara Neuhofer
Tourism experience & technology
Zornitza Yovcheva
Smart phone augmented reality
Ivana Rihova
Events & social co-creation
John Fotis
Social media & consumer behaviour
NEW PUBLICATION Fan, D., Buhalis, D., Lin, B., 2019, A tourist typology of online and face-to-face social contact: Destination immersion and tourism encapsulation/decapsulation, Annals of Tourism, Vol.78, https://doi.org/10.1016/j.annals.2019.102757
NEW PUBLICATION Fan, D., Buhalis, D., Lin, B., 2019, A tourist typology of online and face-to-face social contact: Destination immersion and tourism encapsulation/decapsulation, Annals of Tourism, Vol.78, https://doi.org/10.1016/j.annals.2019.102757 Download from https://authors.elsevier.com/a/1ZQH0aZ3ER7eS Highlights • Information communication technology has changed tourists’ perceptions and behaviours. • Tourists use technology to connect with home while experiencing the destination. • The study… Read more »
New publication: Job Satisfaction and Employee Turnover Determinants in High Contact Services: Insights from Employees’ Online Reviews
NEW PAPER: Stamolampros, P., Korfiatis, N., Chalvatzis, K., Buhalis, D., 2019, Job Satisfaction and Employee Turnover Determinants in High Contact Services: Insights from Employees’ Online Reviews, Tourism Management, Vol.75, Dec. pp.130-147, https://doi.org/10.1016/j.tourman.2019.04.030 Abstract We explore a special case of electronic word of mouth that of employees’ online reviews to study the determinants of job satisfaction and employee… Read more »
Video from #TTRAEur2019 Keynote Sessions Video
For those, who missed #TTRAEur2019 in Bournemouth and for those, who want to remember more from the conference: the videos from the most important keynotes of the conference Smart Tourism futures – Showcase of eTourismLab Research: Professor Dimitrios Buhalis, Dr Nigel Williams, Dr Daisy Fan, Dr Elvira Bolat, Dr Miguel Moital Prof Dimitrios Buhalis and colleagues… Read more »
New Paper Out: Real-time co-creation and nowness service: lessons from tourism and hospitality
Real-time co-creation and nowness service: lessons from tourism and hospitality Brands take advantage of technology, social media and constant connectivity to foster organic consumer engagement and interactions towards co-creating personalised customer service. Real-time service offers dynamic engagement with connected consumers. Brands in tourism and hospitality use technology to dynamically enhance consumer experience through co-creation. The… Read more »
New papers by BU eTourism Lab
2019 Antón, C., Camarero, C., Laguna, M., Buhalis, D. 2019. Impacts of authenticity, degree of adaptation and cultural contrast on travellers’ memorable gastronomy experiences. Journal of Hospitality Marketing & Management, 1-22 Volchek, K., Law, R., Buhalis, D., Song, H., 2019. The Good, the Bad, and the Ugly: Tourist Perceptions on Interactions with Personalised Content. e-Review… Read more »
Dimitrios Buhalis Keynote at CAUTHE2019 Cairns Australia
Smart tourism and hospitality disruption in digital ecosystem Dimitrios Buhalis Keynote at CAUTHE2019 Cairns Australia Other Smart Tourism Videos: Smart Tourism: from evolution to revolution Prof. Dimitrios Buhalis talk in Barcelona STCB 2018 How smart cities evolution is revolutionising smart tourism and how we reengineer the tourism industry of the future Prof. Dimitrios Buhalis Keynote… Read more »
Latest Tourism Review issue Vol.74(1) 2019, Special Issue: Smart tourism and competitive advantage for stakeholders
Latest Tourism Review issue Vol.74(1) 2019, Special Issue: Smart tourism and competitive advantage for stakeholders Editor(s): Chulmo Koo, Luiz Mendes-Filho and Dimitrios Buhalis In Memory of Oriol Miralbell https://www.emeraldinsight.com/toc/tr/74/1 Guest editorial Smart tourism and competitive advantage for stakeholders Chulmo Koo, Luiz Mendes-Filho, Dimitrios Buhalis (pp. 1 – 4) PDF (66 KB) Tourism information technology research trends: 1990-2016 Yulan Yuan, Yuen-Hsien Tseng, Chaang-Iuan Ho (pp. 5 – 19) Keywords: Bibliographic coupling analysis, Bibliometric approach, Computer-assisted… Read more »
Video from Barcelona STCB 2018: Smart Tourism: from evolution to revolution
Smart Tourism: from evolution to revolution Prof. Dimitrios Buhalis talk in Barcelona STCB 2018
Video from BU AI for Tourism and Hospitality #IFITTtalk
BU AI for Tourism and Hospitality #IFITTtalk Session 1 Video: Artificial Intelligence for Tourism and Hospitality – theoretical perspectives Session 2 Video: Artifilcial Intelligence for Tourism and Hospitality – best practice About the event: BU Artificial Intelligence for Tourism and Hospitality – #IFITTtalk