Real-time co-creation and nowness service: lessons from tourism and hospitality Brands take advantage of technology, social media and constant connectivity to foster organic consumer engagement and interactions towards co-creating personalised customer service. Real-time service offers dynamic engagement with connected consumers. Brands in tourism and hospitality use technology to dynamically enhance consumer experience through co-creation. The… Read more »
eTourism Lab team
Georgina Sekadakis
Social media & charity
Dr Andrew Spencer
Technology adaptation & strategic management
Luca Smiroldo
E-marketing & SMTEs
Nicolas Gregori
Social media & service design
Barbara Neuhofer
Tourism experience & technology
Zornitza Yovcheva
Smart phone augmented reality
Ivana Rihova
Events & social co-creation
John Fotis
Social media & consumer behaviour
New papers by BU eTourism Lab
2019 Antón, C., Camarero, C., Laguna, M., Buhalis, D. 2019. Impacts of authenticity, degree of adaptation and cultural contrast on travellers’ memorable gastronomy experiences. Journal of Hospitality Marketing & Management, 1-22 Volchek, K., Law, R., Buhalis, D., Song, H., 2019. The Good, the Bad, and the Ugly: Tourist Perceptions on Interactions with Personalised Content. e-Review… Read more »
Dimitrios Buhalis Keynote at CAUTHE2019 Cairns Australia
Smart tourism and hospitality disruption in digital ecosystem Dimitrios Buhalis Keynote at CAUTHE2019 Cairns Australia Other Smart Tourism Videos: Smart Tourism: from evolution to revolution Prof. Dimitrios Buhalis talk in Barcelona STCB 2018 How smart cities evolution is revolutionising smart tourism and how we reengineer the tourism industry of the future Prof. Dimitrios Buhalis Keynote… Read more »
Latest Tourism Review issue Vol.74(1) 2019, Special Issue: Smart tourism and competitive advantage for stakeholders
Latest Tourism Review issue Vol.74(1) 2019, Special Issue: Smart tourism and competitive advantage for stakeholders Editor(s): Chulmo Koo, Luiz Mendes-Filho and Dimitrios Buhalis In Memory of Oriol Miralbell https://www.emeraldinsight.com/toc/tr/74/1 Guest editorial Smart tourism and competitive advantage for stakeholders Chulmo Koo, Luiz Mendes-Filho, Dimitrios Buhalis (pp. 1 – 4) PDF (66 KB) Tourism information technology research trends: 1990-2016 Yulan Yuan, Yuen-Hsien Tseng, Chaang-Iuan Ho (pp. 5 – 19) Keywords: Bibliographic coupling analysis, Bibliometric approach, Computer-assisted… Read more »
Video from Barcelona STCB 2018: Smart Tourism: from evolution to revolution
Smart Tourism: from evolution to revolution Prof. Dimitrios Buhalis talk in Barcelona STCB 2018
Video from BU AI for Tourism and Hospitality #IFITTtalk
BU AI for Tourism and Hospitality #IFITTtalk Session 1 Video: Artificial Intelligence for Tourism and Hospitality – theoretical perspectives Session 2 Video: Artifilcial Intelligence for Tourism and Hospitality – best practice About the event: BU Artificial Intelligence for Tourism and Hospitality – #IFITTtalk
Smart cities evolution is revolutionising smart tourism
How smart cities evolution is revolutionising smart tourism and how we reengineer the tourism industry of the future Prof. Dimitrios Buhalis Keynote presentation at the European Travel Commission Workshop in Vienna Congress Barcelona 22 Nov 2018
GTMC and Bournemouth University join forces to promote business travel careers
GTMC and Bournemouth University join forces to promote business travel careers The GTMC and the Department of Tourism and Hospitality at Bournemouth University have today (24 September 2018) announced details of a ground-breaking partnership to highlight the career options open to students in the world of business travel. The tie-up will see the university’s acclaimed Department of Travel… Read more »
CALL FOR PAPERS – SPECIAL ISSUE “Brand Management and Cocreation: lessons from tourism and hospitality”
CALL FOR PAPERS – SPECIAL ISSUE “Brand Management and Cocreation: lessons from tourism and hospitality” JOURNAL OF PRODUCT AND BRAND MANAGEMENT – Planned publication is early 2021. http://emeraldgrouppublishing.com/products/journals/journals.htm?id=jpbm 2017 Impact Factor: 2.75 http://buhalis.blogspot.com/2018/09/cfp-SpecialIssue-branding-tourism.html GUEST EDITORS: Professor Dimitrios Buhalis, Bournemouth University, UK Professor Nigel Morgan, Swansea University, UK Dr Sangwon Park, Hong Kong Polytechnic University, China The planned publication early… Read more »
Selection of Smart Tourism Videos by BU eTourism Lab
Smart Tourism Video at BU eTourism Lab Smart Tourism Destinations Prof. Dimitrios Buhalis Keynote presentation at the European Travel Commission Workshop in Vienna Smart Tourism as Part of Smart Cities: Opportunities and Challenges Prof. Dimitrios Buhalis Keynote Presentation at the Global Conference on Business and Economics (GLOBE) CHME2018 Keynote sessions 27th Council for Hospitality… Read more »