NEW ARTICLE PUBLISHED Stamolampros, P., Korfiatis; N., Chalvatzis, K., Buhalis, D., 2020, Harnessing the “Wisdom of Employees” from Online Reviews, Annals of Tourism Research, Vol.80, https://doi.org/10.1016/j.annals.2019.02.012 Download FREE Now https://authors.elsevier.com/c/1aSE6aZ3ER7Ql The informational… Read more » about NEW ARTICLE PUBLISHED Stamolampros, P., Korfiatis; N., Chalvatzis, K., Buhalis, D., 2020, Harnessing the “Wisdom of Employees” from Online Reviews, Annals of Tourism Research,
eTourism Lab team
Georgina Sekadakis
Social media & charity
Dr Andrew Spencer
Technology adaptation & strategic management
Luca Smiroldo
E-marketing & SMTEs
Nicolas Gregori
Social media & service design
Barbara Neuhofer
Tourism experience & technology
Zornitza Yovcheva
Smart phone augmented reality
Ivana Rihova
Events & social co-creation
John Fotis
Social media & consumer behaviour
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Contribute to two new books :Smart Cities and Sharing Economy CALL FOR BOOK CHAPTERS
Contribute to two new books : Smart Cities and Sharing Economy CALL FOR BOOK CHAPTERS Published by Goodfellow Publishers Smart Cities: Co-creating experiences, challenges and opportunities | Editors: Dimitrios Buhalis,… Read more » about Contribute to two new books :Smart Cities and Sharing Economy CALL FOR BOOK CHAPTERS
NEW PAPER: Buhalis, D., Harwood, T., Bogicevic, V., Viglia, G., Beldona, S., Hofacker, C., 2019, Technological disruptions in Services: lessons from Tourism and Hospitality, Journal of Service Management,
NEW PAPER: Buhalis, D., Harwood, T., Bogicevic, V., Viglia, G., Beldona, S., Hofacker, C., 2019, Technological disruptions in Services: lessons from Tourism and Hospitality, Journal of Service Management, Vol. 30 No…. Read more » about NEW PAPER: Buhalis, D., Harwood, T., Bogicevic, V., Viglia, G., Beldona, S., Hofacker, C., 2019, Technological disruptions in Services: lessons from Tourism and Hospitality, Journal of Service Management,
NEW ARTICLE Anagnostopoulou, S., Buhalis, D., Kountouri, I., Manousakis, E. and Tsekrekos, A. (2019), “The impact of online reputation on hotel profitability”, International Journal of Contemporary Hospitality Management, https://doi.org/10.1108/IJCHM-03-2019-0247
NEW ARTICLE Anagnostopoulou, S., Buhalis, D., Kountouri, I., Manousakis, E. and Tsekrekos, A. (2019), “ The impact of online reputation on hotel profitability”, International Journal of Contemporary Hospitality Management, https://doi.org/10.1108/IJCHM-03-2019-0247 Abstract Purpose The purpose of this study is… Read more » about NEW ARTICLE Anagnostopoulou, S., Buhalis, D., Kountouri, I., Manousakis, E. and Tsekrekos, A. (2019), “The impact of online reputation on hotel profitability”, International Journal of Contemporary Hospitality Management, https://doi.org/10.1108/IJCHM-03-2019-0247
NEW ARTICLE – download for FREE :Peters, M., Kallmuenzer, A.; Buhalis, D., 2019, Host-Guest Value Co-Creation in Hospitality Family Firms,
NEW ARTICLE – download for FREE : Peters, M., Kallmuenzer, A.; Buhalis, D., 2019, Host-Guest Value Co-Creation in Hospitality Family Firms, Current Issues in Tourism, Vol.22(16) pp. 2014-2033 https://doi.org/10.1080/13683500.2018.1437122 #cocreation #value#sme #entrepreneurship #hospitality #family #marketing… Read more » about NEW ARTICLE – download for FREE :Peters, M., Kallmuenzer, A.; Buhalis, D., 2019, Host-Guest Value Co-Creation in Hospitality Family Firms,
NEW PUBLICATION Fan, D., Buhalis, D., Lin, B., 2019, A tourist typology of online and face-to-face social contact: Destination immersion and tourism encapsulation/decapsulation, Annals of Tourism, Vol.78, https://doi.org/10.1016/j.annals.2019.102757
NEW PUBLICATION Fan, D., Buhalis, D., Lin, B., 2019, A tourist typology of online and face-to-face social contact: Destination immersion and tourism encapsulation/decapsulation, Annals of Tourism, Vol.78, https://doi.org/10.1016/j.annals.2019.102757 Download from https://authors.elsevier.com/a/1ZQH0aZ3ER7eS Highlights… Read more » about NEW PUBLICATION Fan, D., Buhalis, D., Lin, B., 2019, A tourist typology of online and face-to-face social contact: Destination immersion and tourism encapsulation/decapsulation, Annals of Tourism, Vol.78, https://doi.org/10.1016/j.annals.2019.102757
New publication: Job Satisfaction and Employee Turnover Determinants in High Contact Services: Insights from Employees’ Online Reviews
NEW PAPER: Stamolampros, P., Korfiatis, N., Chalvatzis, K., Buhalis, D., 2019, Job Satisfaction and Employee Turnover Determinants in High Contact Services: Insights from Employees’ Online Reviews, Tourism Management, Vol.75, Dec. pp.130-147, https://doi.org/10.1016/j.tourman.2019.04.030… Read more » about New publication: Job Satisfaction and Employee Turnover Determinants in High Contact Services: Insights from Employees’ Online Reviews
Video from #TTRAEur2019 Keynote Sessions Video
For those, who missed #TTRAEur2019 in Bournemouth and for those, who want to remember more from the conference: the videos from the most important keynotes of the conference Smart Tourism… Read more » about Video from #TTRAEur2019 Keynote Sessions Video
New Paper Out: Real-time co-creation and nowness service: lessons from tourism and hospitality
Real-time co-creation and nowness service: lessons from tourism and hospitality Brands take advantage of technology, social media and constant connectivity to foster organic consumer engagement and interactions towards co-creating personalised… Read more » about New Paper Out: Real-time co-creation and nowness service: lessons from tourism and hospitality
New papers by BU eTourism Lab
2019 Antón, C., Camarero, C., Laguna, M., Buhalis, D. 2019. Impacts of authenticity, degree of adaptation and cultural contrast on travellers’ memorable gastronomy experiences. Journal of Hospitality Marketing & Management,… Read more » about New papers by BU eTourism Lab