Seeking advice

A “gemba” walk – and how I have been inspired by Kevin Costner

Reflections from Susanne Clarke – Head of Service Excellence. Having recently returned from the fabulous “Lean in Higher Education” conference hosted by The University of Waterloo in Ontario, I have been brushing up on my technical knowledge of Lean and its application in Higher Education. One of the Japanese terms used regularly by Lean and… Read more »

How do you assess soft skills?

At the British Academy of Management (BAM) conference in Portsmouth this week and amid many interesting sessions, I was struck by one question that was thrown out to the audience and for which there were no tangible answers from the audience of academics. The background to the question was employability and research with CEOs that… Read more »