We are currently aware of two issues affecting marking and feedback with Turnitin assignments. Both of these issues are currently being investigated by the software providers with an aim to get fixes in place as soon as possible. We apologise for any inconvenience caused.
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‘Refreshing…’ mark displays on assignment submission page
Normally Turnitin marks recorded in the Turnitin Feedback Studio are displayed on the Brightspace assignment submissions page, currently ‘Refreshing…’ is displayed instead of the mark value. At present mark values can only be viewed (prior to mark release) per paper by viewing the paper in Turnitin or clicking the ‘Draft saved’ link to view the mark in Brightspace. This does not affect the saving of the mark or publishing of the mark to Gradebook when marks are released to students. This issue has been raised with D2L (Brightspace provider) who are currently preparing a fix.
As an indicator of which papers have been marked (in the Turnitin Feedback Studio), ‘Draft saved’ and the date of the last save is displayed on the assignment submissions page.
We will keep you updated with the progress of these issues. If you have any further queries or issues, please raise a ticket with the IT Service Desk:
- Call: (01202) 965515 Or freephone 0808 196 2332
- Online: https://itservices.bournemouth.ac.uk
- Use the ‘Learning and Teaching Systems’ forms to raise queries with the TEL Development Team directly.