New research published on Artificial Empathy in the Metaverse Assiouras, I., Laserer; C., Buhalis, D., 2025, The Evolution of Artificial Empathy in the Hospitality Metaverse Era, International Journal of Hospitality Management, Volume 126, April 2025, 104063 https://doi.org/10.1016/j.ijhm.2024.104063 Highlights •Artificial empathy of intelligent agents can be strengthened in the metaverse. •The experimental nature can hinder the development… Read more » about New research published on Artificial Empathy in the Metaverse
Hospitality
NEW PAPER: The impacts of Metaverse on tourist behaviour and marketing implications
NEW PAPER PUBLISHED ON METAVERSE Kılıçarslan, Ö., Yozukmaz, N., Albayrak, T., Buhalis, D., 2024, The impacts of Metaverse on tourist behaviour and marketing implications, Current Issues in Tourism, https://doi.org/10.1080/13683500.2024.2326989 ABSTRACT Metaverse is expected to deeply affect the travel and tourism industry and requires a dearth of empirical research. In this investigation, two exploratory qualitative research studies… Read more » about NEW PAPER: The impacts of Metaverse on tourist behaviour and marketing implications
Customer incivility for frontline employees
New research just published Boukis, A., Koritos, C., Papastathopoulos, A., Buhalis, D., 2023, Customer incivility for frontline employees, Annals of Tourism Research, Volume 100, May 2023, 103555 https://doi.org/10.1016/j.annals.2023.103555 OPEN ACCESS Abstract This work proposes identity theory as a novel theoretical lens for understanding frontline employees’ responses to customer incivility in tourism and hospitality. We advance… Read more » about Customer incivility for frontline employees
Metaverse innovation research agenda
Professor Dimitrios Buhalis has been developing research on Metaverse and has published a range of high-impact journal articles with colleagues around the world. Buhalis, D., Leung, D., Lin, M., 2023, Metaverse as a Disruptive Technology Revolutionising, Tourism Management and Marketing, Tourism Management, Accepted – forthcoming https://www.academia.edu/94737378/ Buhalis, D., Lin, M., Leung, D., 2023, Metaverse as… Read more » about Metaverse innovation research agenda
PROVISIONAL programme for the BU Tourism and Hospitality Conference Bournemouth University, 4-6th September 2017 Visitor Economy
PROVISIONAL programme for the BU Tourism and Hospitality Conference Bournemouth University, 4-6th September 2017 Visitor Economy: Strategies and Innovations http://www.bournemouth.ac.uk/visitor-economy Register on https://thevisitorseconomy.eventbrite.com The conference has attracted a very large number of abstracts and due to public demand we will extend the deadline Look forward to welcome you to Bournemouth University Adam Blake, Neelu Seetaram, Dimitrios Buhalis Provisional Programme… Read more » about PROVISIONAL programme for the BU Tourism and Hospitality Conference Bournemouth University, 4-6th September 2017 Visitor Economy
International Tourism and Hospitality Conference The Visitor Economy: Strategies and Innovations Bournemouth University 4-6 September 2017
International Tourism and Hospitality Conference The Visitor Economy: Strategies and Innovations Bournemouth University 4-6 September 2017 http://www.bournemouth.ac.uk/visitor-economy Register on https://thevisitorseconomy.eventbrite.com Conference topics The visitor economy includes all activities which contribute to visitors experiences. At the core are the components of the tourism product, such as accommodation, food, restaurants, transport and attractions. The concept, however, is much… Read more » about International Tourism and Hospitality Conference The Visitor Economy: Strategies and Innovations Bournemouth University 4-6 September 2017
Professional Development Courses for the Tourism and Hospitality Sector start at Bournemouth University
Professional Development Courses for the Tourism and Hospitality Sector have started at Bournemouth University Book now In the Department of Tourism and Hospitality, we pride ourselves on the cutting edge knowledge and professional excellence we cultivate. The combination of staff expertise and enthusiasm, knowledge excellence and co-creation with industry, generate innovation and best professional practice…. Read more » about Professional Development Courses for the Tourism and Hospitality Sector start at Bournemouth University
Bournemouth University Department of Tourism and Hospitality is very happy to partner with the Hotel Catering and Retail Show 14-15 March 2017
Bournemouth University Department of Tourism and Hospitality is very happy to partner with the Hotel Catering and Retail Show 14-15 March 2017 Bournemouth International Centre Bournemouth BH2 5BH Everything you need for your hospitality business Hospitality Talks & Masterclasses Tuesday 14th March Tuesday 11.00am Caroline Benjamin and Dominick Teague Food Allergen Masterclass – getting it right. Food… Read more » about Bournemouth University Department of Tourism and Hospitality is very happy to partner with the Hotel Catering and Retail Show 14-15 March 2017
Bournemouth University Hospitality Conference 2017 The Savoy Hotel London
Bournemouth University Hospitality Conference 2017 The Savoy Hotel London – Friday 3rd February 2017 ‘Achieving commercial excellence: refining your growth strategy’ Organised by Simon Thomas – By invitation only 10:00 Arrival and Refreshments 10:20 Introduction and Welcome Prof… Read more » about Bournemouth University Hospitality Conference 2017 The Savoy Hotel London
Bournemouth University event at the World Travel Market WTM: eTourism: Disrupting innovations for Tourism and Hospitality
WTM eTourism: Disrupting innovations for Tourism and Hospitality Monday 7th November 2016, 10:30 – 12:15 WTM Inspire Theatre – EU475 FREE event – need to have access to the World Travel Market on Monday https://bu-ifitt-wtm.eventbrite.co.uk http://www.wtmlondon.com/en/Sessions/28215/eTourism-Disrupting-innovations-create-opportunities-and-challenges-the-tourism-and-hospitality-industry Disrupting innovations generate significant market structure changes, modifying the operating practices, industry structure and dominant logic. This structural change is affecting… Read more » about Bournemouth University event at the World Travel Market WTM: eTourism: Disrupting innovations for Tourism and Hospitality