News

Buhalis, D., Harwood, T., Bogicevic, V., Viglia, G., Beldona, S., Hofacker, C., 2019, Technological disruptions in Services: lessons from Tourism and Hospitality, Journal of Service Management,

NEW PAPER: Buhalis, D., Harwood, T., Bogicevic, V., Viglia, G., Beldona, S., Hofacker, C., 2019, Technological disruptions in Services: lessons from Tourism and Hospitality, Journal of Service Management, Vol. 30 No. 4, pp. 484-506 https://doi.org/10.1108/JOSM-12-2018-0398 Purpose Technological disruptions such as the Internet of Things and autonomous devices, enhanced analytical capabilities (artificial intelligence) and rich media… Read more »

NEW ARTICLE Anagnostopoulou, S., Buhalis, D., Kountouri, I., Manousakis, E. and Tsekrekos, A. (2019), “The impact of online reputation on hotel profitability”, International Journal of Contemporary Hospitality Management,  https://doi.org/10.1108/IJCHM-03-2019-0247

NEW ARTICLE Anagnostopoulou, S., Buhalis, D., Kountouri, I., Manousakis, E. and Tsekrekos, A. (2019), “ The impact of online reputation on hotel profitability”, International Journal of Contemporary Hospitality Management,  https://doi.org/10.1108/IJCHM-03-2019-0247 Abstract Purpose The purpose of this study is to quantify the impact of online customer reputation on financial profitability. Design/methodology/approach Online reputation is captured by extracting the most recurring textual themes associated with… Read more »

Dr. Daisy Fan received “Best Paper of the Year 2019 for Journal of Hospitality & Tourism Research (JHTR)”

Dr. Daisy Fan received “Best Paper of the Year 2019 for Journal of Hospitality & Tourism Research (JHTR)” Congratulations to Dr. Daisy Fan together with all the other co-authors who has received the “2019 Outstanding JHTR Best Paper of the Year” in the Awards Banquet, 26 July 2019 at the ICHRIE summer conference, New Orleans,… Read more »

NEW PUBLICATION Fan, D., Buhalis, D., Lin, B., 2019, A tourist typology of online and face-to-face social contact: Destination immersion and tourism encapsulation/decapsulation, Annals of Tourism, Vol.78,  https://doi.org/10.1016/j.annals.2019.102757

NEW PUBLICATION  Fan, D., Buhalis, D., Lin, B., 2019, A tourist typology of online and face-to-face social contact: Destination immersion and tourism encapsulation/decapsulation, Annals of Tourism, Vol.78,  https://doi.org/10.1016/j.annals.2019.102757 Download from https://authors.elsevier.com/a/1ZQH0aZ3ER7eS Highlights • Information communication technology has changed tourists’ perceptions and behaviours. • Tourists use technology to connect with home while experiencing the destination. • The study… Read more »

NEW PAPER: Job Satisfaction and Employee Turnover Determinants in High Contact Services: Insights from Employees’ Online Reviews, Tourism Management,  https://doi.org/10.1016/j.tourman.2019.04.030

NEW PAPER: Stamolampros, P., Korfiatis, N., Chalvatzis, K., Buhalis, D., 2019, Job Satisfaction and Employee Turnover Determinants in High Contact Services: Insights from Employees’ Online Reviews, Tourism Management,  Vol.75, Dec. pp.130-147, https://doi.org/10.1016/j.tourman.2019.04.030 Abstract We explore a special case of electronic word of mouth that of employees’ online reviews to study the determinants of job satisfaction and employee… Read more »

Professor Dimitrios Buhalis addressed the World Tourism Organization Forum: Facing the Demographic Challenge Through Tourism and Innovation in Segovia, Spain, 26 March 2019.

Professor Dimitrios Buhalis addressed the World Tourism Organization Forum: Facing the Demographic Challenge Through Tourism and Innovation in Segovia, Spain, 26 March 2019. The meeting was opened by the Prime Minister of Spain, HE  Pedro Sánchez Pérez-Castejón, President of the Government of Spain and Zurab Pololikashvili, Secretary-General of the United Nations World Tourism Organization Professor Buhalis contributed to the Round Table focused… Read more »

New article by Angela Smith, Derek Robbins & Janet E. Dickinson 2019,

New article by Angela Smith, Derek Robbins & Janet E. Dickinson 2019, Defining sustainable transport in rural tourism: experiences from the New Forest Journal of Sustainable Tourism, Volume 27(2), Pages: 258-275 | DOI: https://doi.org/10.1080/09669582.2017.1401633 ABSTRACT Transport policy agendas have long sought to bring about more sustainable transport at tourism destinations. Whilst there are examples of… Read more »

Bournemouth University Department of Tourism and Hospitality Top 10 in the world in the QS World University Rankings by Subject 2019: Hospitality & Leisure Management

Bournemouth University Department of Tourism and Hospitality Top 10 in the world in the QS World University Rankings by Subject 2019: Hospitality & Leisure Management. https://www.topuniversities.com/university-rankings/university-subject-rankings/2019/hospitality-leisure-management #hospitality #tourism #leisure #management #university #QS #ranking