NEW PAPER: Buhalis, D., Harwood, T., Bogicevic, V., Viglia, G., Beldona, S., Hofacker, C., 2019, Technological disruptions in Services: lessons from Tourism and Hospitality, Journal of Service Management, Vol. 30 No. 4, pp. 484-506 https://doi.org/10.1108/JOSM-12-2018-0398 Purpose Technological disruptions such as the Internet of Things and autonomous devices, enhanced analytical capabilities (artificial intelligence) and rich media… Read more »
NEW ARTICLE Anagnostopoulou, S., Buhalis, D., Kountouri, I., Manousakis, E. and Tsekrekos, A. (2019), “ The impact of online reputation on hotel profitability”, International Journal of Contemporary Hospitality Management, https://doi.org/10.1108/IJCHM-03-2019-0247 Abstract Purpose The purpose of this study is to quantify the impact of online customer reputation on financial profitability. Design/methodology/approach Online reputation is captured by extracting the most recurring textual themes associated with… Read more »
Dr. Daisy Fan received “Best Paper of the Year 2019 for Journal of Hospitality & Tourism Research (JHTR)” Congratulations to Dr. Daisy Fan together with all the other co-authors who has received the “2019 Outstanding JHTR Best Paper of the Year” in the Awards Banquet, 26 July 2019 at the ICHRIE summer conference, New Orleans,… Read more »
NEW PUBLICATION Fan, D., Buhalis, D., Lin, B., 2019, A tourist typology of online and face-to-face social contact: Destination immersion and tourism encapsulation/decapsulation, Annals of Tourism, Vol.78, https://doi.org/10.1016/j.annals.2019.102757 Download from https://authors.elsevier.com/a/1ZQH0aZ3ER7eS Highlights • Information communication technology has changed tourists’ perceptions and behaviours. • Tourists use technology to connect with home while experiencing the destination. • The study… Read more »
NEW PAPER: Stamolampros, P., Korfiatis, N., Chalvatzis, K., Buhalis, D., 2019, Job Satisfaction and Employee Turnover Determinants in High Contact Services: Insights from Employees’ Online Reviews, Tourism Management, Vol.75, Dec. pp.130-147, https://doi.org/10.1016/j.tourman.2019.04.030 Abstract We explore a special case of electronic word of mouth that of employees’ online reviews to study the determinants of job satisfaction and employee… Read more »
Professor Dimitrios Buhalis addressed the World Tourism Organization Forum: Facing the Demographic Challenge Through Tourism and Innovation in Segovia, Spain, 26 March 2019. The meeting was opened by the Prime Minister of Spain, HE Pedro Sánchez Pérez-Castejón, President of the Government of Spain and Zurab Pololikashvili, Secretary-General of the United Nations World Tourism Organization Professor Buhalis contributed to the Round Table focused… Read more »
New article by Angela Smith, Derek Robbins & Janet E. Dickinson 2019, Defining sustainable transport in rural tourism: experiences from the New Forest Journal of Sustainable Tourism, Volume 27(2), Pages: 258-275 | DOI: https://doi.org/10.1080/09669582.2017.1401633 ABSTRACT Transport policy agendas have long sought to bring about more sustainable transport at tourism destinations. Whilst there are examples of… Read more »
Bournemouth University awarded the Silver Award for Education and Mentorship at the BH STAR AWARDS last night. These awards have been designed to feature a varied range of work because of the wide remit of those roles within hospitality, tourism and retail.
Our Tourism Students are on field trip in Malta learning how tourism is experienced at the destination.
Bournemouth University Department of Tourism and Hospitality Top 10 in the world in the QS World University Rankings by Subject 2019: Hospitality & Leisure Management. https://www.topuniversities.com/university-rankings/university-subject-rankings/2019/hospitality-leisure-management #hospitality #tourism #leisure #management #university #QS #ranking