New paper published Viachaslau Filimonau and Delysia A.De Coteau 2019 Food waste management in hospitality operations: A critical review,

New paper published Viachaslau Filimonau and Delysia A.De Coteau 2019 Food waste management in hospitality operations: A critical review, Tourism Management Volume 71, April 2019, Pages 234-245 https://doi.org/10.1016/j.tourman.2018.10.009
Abstract

Hospitality food waste represents a significant societal challenge. It is however under-researched with most studies approaching the issue from the perspective of sustainable agriculture and environmental, rather than hospitality, management. Given the specificity of hospitality operations, this is a major shortcoming which hampers understanding of the determinants of effective mitigation. This paper provides a critical, analytical account of the literature on hospitality food waste made from the viewpoint of hospitality managers. It reviews the challenges in classifying, quantifying and characterising hospitality food waste, discusses the opportunities and obstacles to its mitigation and, drawing on good business practice examples, derives a framework for managing food waste across the different areas of hospitality operations. The framework is underpinned by such determinants of effective mitigation as: core in-house competencies; training needs; initial investment costs; and potential monetary savings. The feasibility of its broader adoption by managers across the sector is discussed.

new article published by Philipp Wassler and Ksenia Kirillova 2018, Hell is other people? An existential-phenomenological analysis of the local gaze in tourism

Philipp Wassler and Ksenia Kirillova 2018, Hell is other people? An existential-phenomenological analysis of the local gaze in tourism, Tourism Management, Volume 71, April 2019, Pages 116-126
https://doi.org/10.1016/j.tourman.2018.10.005

Abstract

The “Gaze” is a complex and overarching phenomenon comprised of diverse “Gazers” and “Gazees”. This paper adopts an existential-phenomenological perspective to understand tourists’ lived experiences of being gazed upon by local people. Based on thirty experiences collected from interviews with ten participants, we show that experiencing the “Local Gaze” exposes the tourist as Sartrean “Tourist-esque”: an inauthentic experiencer of positivity, discrimination, alienation and self-consciousness. Moments of true human connections are at best ephemeral. Through an existentialist lens, the study questions the possibility of authentic host-guest relationship in tourism and argues that to maintain hopes for an authentic relationship, the concepts of “Gaze” and – perhaps even of “Tourism” – need to be transcended.

Bournemouth University team presented at the GTMC conference at the Congress Centre in London

Bournemouth University Department of Tourism and Hospitality team presented the innovations and talent development we do for tourism, travel and hospitality management at the GTMC conference at the Congress Centre in London on the 6th of December. EasyJet CEO Johan Lundgren was the Keynote speaker and discussed the airline competitiveness and the impacts of Brexit.

The event included a political analysis by Tim Montgomerie and an Industry Panel that featured Richard Burge Commonwealth and Enterprise Investment Council CEO; Kurt Janson Tourism Alliance Director; and Scott Ghagan Border ForceDirector Industry Partnerships exploring the challenges and opportunities emerging in business travel.

The Bournemouth University team included Simon Thomas and Professor Dimitrios Buhalis as well as final year tourism student Rachel Conway. Professor Buhalis explained that Bournemouth University is a global leader in tourism and hospitality research and co-creating knowledge and innovations with a 2030 Horizon. The GTMC partnership is at the heart of our Fusion as part of the BU2025 strategy. Simon Thomas explained the different ways that GTMC members and partners can work with us and our students through placements, consultancy projects and graduate jobs. Rachel Conway who is part of the team that is currently developing a consultancy project for GTMC expressed her excitement about business travel management and the opportunities for a career in this dynamic travel sector.

 

Professor Dimitrios Buhalis, Head of Department Tourism and Hospitality, Bournemouth University, GTMC CEO Adrian Parkes, Bournemouth University final year students Rachel Conway, Johnny Elves, Johanna Solnask and Simon Thomas, Employability Coordinator.

GTMC is the only representative body for Travel Management Companies (TMCs) and the business travel community in the UK. Members include a diverse range of TMCs who account for around 80 per cent of all managed travel booked in the UK. This ranges from the world’s largest TMC groups, to specialist businesses who have the in-depth knowledge and expertise to power a certain sector. The Industry Partners of the GTMC are key travel industry suppliers such as airlines, airports, accommodation companies, rail, car rental and technology providers.

 

Boutique Hotel Guest Experience Awards (BoHos) are open and Bournemouth University is the Educational partner 

Boutique Hotel Guest Experience Awards (BoHos) are open and Bournemouth University is the Educational partner 

CONFIDENT ENOUGH TO LET YOUR GUESTS BE THE JUDGE?

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Entries for the 2019 Boutique Hotel Guest Experience Awards (BoHos) are open NOW and will run through to 31 January 2019.

 

The BoHo Awards recognise hotels for providing excellence in guest experience, and are uniquely not awarded based on scores from judges, critics or social popularity contests and votes, but are 100% based on guest reviews and direct responses.

Entry is completely free, and the awards are open to any UK or international boutique, lifestyle or hybrid hotel. Although entrants do need to be using a guest feedback provider, GuestRevu is offering its services free of charge for the duration of the awards. So what are you waiting for – there’s no reason not to enter!

The winners of the BoHo Awards 2019 will be announced at a ceremony on the evening of the Boutique + Lifestyle Hotel Summit, Europe’s only B2B boutique and lifestyle hotel conference.

The winning categories are:

Best UK City Hotel 1 – 20 rooms
Best UK City Hotel 21 – 50 rooms
Best UK City Hotel 51 rooms and above
Best UK Country and Coastal Hotel 1 – 20 rooms
Best UK Country and Coastal Hotel 21 – 50 rooms
Best UK Country and Coastal Hotel 51 rooms and above
Best International Hotel 1 – 20 rooms
Best International Hotel 21 – 50 rooms
Best International Hotel 51 rooms and above
Best UK Hotel (overall)
Best International Hotel (overall)
Best Group Brand 1-9 properties NEW!
Best Group Brand 10+ properties NEW!

Is your hotel great enough to WIN the most admired BoHo Guest Experience Awards? If YES, then..

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Click here to see highlights from the 2018 BoHos.

Dr Daisy Fan contributes to Association of British Travel Agents (ABTA) panel discussion on “Over 50s Holiday Market Conference” in London

Dr Daisy Fan was invited to participate in a panel discussion on “Over 50s Holiday Market Conference” in London organized by Association of British Travel Agents (ABTA). The panel session was about “Innovations for the over 50s”. Panellists shared their opinions regarding the innovation in service, IT and product design for this emerging market.

Link: https://www.abta.com/events/over-50s-holiday-market-london

Bournemouth University Professional development courses for tourism & hospitality 18 March – 22 March  2019

Bournemouth University Professional development courses for tourism & hospitality 18 March – 22 March  2019

Department of Tourism and Hospitality Bournemouth University

Information  https://www.bournemouth.ac.uk/about/our-faculties/faculty-management/our-departments/department-tourism-hospitality/professional-development-courses

Booking https://www.eventbrite.co.uk/e/professional-development-courses-for-tourism-hospitality-professionals-tickets-51803261951?_eboga=1715778101.1516471310

Professional development courses for tourism & hospitality professionals

Our series of half-day courses will be delivered through interactive workshops and networking with leading academics and students. They will support managers, supervisors and their teams in their operational and strategic thinking. Our half-day courses will focus on the following areas:

  • The power of technology Professor Dimitrios Buhalis
  • Digital marketing and social media Dr Elvira Bolat
  • Managing tourism destinations, economic impacts and development Professor Adam Blake
  • Heritage interpretation at visitor attractions Dr Duncan Light
  • The greener conference Dr Julie Whitfield
  • Managing self and others Dr Lia Marinakou
  • Looking after your workforce Professor Adele Ladkin
  • Managing a multicultural workforce Dr Charalampos (Babis) Giousmpasoglou
  • Upcoming Asian and Chinese Markets – Attracting new customers Dr Philipp Wassler and Dr Daisy Fan
  • Managing hospitality food waste Dr Viachaslau Filimonau

View the full schedule of short courses and click below for more detail about each course.
Information  https://www.bournemouth.ac.uk/about/our-faculties/faculty-management/our-departments/department-tourism-hospitality/professional-development-courses

Booking https://www.eventbrite.co.uk/e/professional-development-courses-for-tourism-hospitality-professionals-tickets-51803261951?_eboga=1715778101.1516471310

Please feel free to forward this email to interested parties.

Our Professional development courses for tourism & hospitality professionals are primarily for our partners and help us to develop the competitiveness of the tourism and hospitality industries of the future.  Join us to learn how you can develop your potential and competitiveness through managing your staff, developing your product and service, understanding your customers and using digital marketing. You will also have access to our resources and networks to develop your competitiveness. The courses are delivered through interactive workshops and networking with leading academics and students and will support managers to develop contemporary knowledge of critical business aspects that influence their profitability and performance. We pride ourselves on the cutting edge knowledge and professional excellence we cultivate. The combination of staff expertise and enthusiasm, knowledge excellence and co-creation with industry, generate innovation and best professional practice. We have developed a suite of professional development courses for the tourism and hospitality industry to support managers in their operational and strategic thinking. They will bring you the tools and techniques to help grow your business.

ABOUT BOURNEMOUTH UNIVERSITY DEPARTMENT TOURISM AND HOSPITALITY

The Department of Tourism and Hospitality, Faculty of Management, Bournemouth University is a top university in the world for the study of tourism and hospitality, ranked 8th in the world for hospitality and leisure management according to the QS University Rankings 2018 and 12th in the world for hospitality and tourism management according to the Shanghai Rankings of Academic Subjects 2018 and 3rd in the UK for hospitality, event management and tourism in the Guardian League Table 2019. We are recognised globally as a leading contributor to knowledge creation and dissemination in tourism and hospitality. A team of 29 academic staff and over 1,000 undergraduate, postgraduate and doctoral students make us one of the biggest and most prolific departments in the world. The combination of staff expertise and enthusiasm, knowledge excellence and cocreation with industry, generate innovation and best professional practice. Our approach is about creating value with everyone we work with, locally and globally, and to share the benefits with society.

Look forward to welcome you to our Professional Development courses.

BU Artificial Intelligence for Tourism and Hospitality – IFITTtalk Wednesday 28 November 2018

BU Artificial Intelligence for Tourism and Hospitality – IFITTtalk
Wednesday 28 November 2018 – 09:00-17:00 FG06, Fusion, Bournemouth University, BH12 5BB, UK
Chairs: Professor Dimitrios Buhalis and Dr Nigel Williams eTourismLab, Department of Tourism and Hospitality, Bournemouth University –
Supported by IFITT talks #BUeTourism #IFITT https://tinyurl.com/BU-IFITT-AI


The (re) emergence of Artificial Intelligence (AI) as a service automation approach leveraging low cost computing and large datasets is impacting consumer experiences and is set to revolutionize tourism experiences. The ubiquitous and prevailing use of mobile devices for communication assures that stakeholders of such ‘consumer experiences’ are required to provide rapid responses to contextual queries made at any time, including within an experience encounter or activity at a destination level. AI tools that can make sense of real-time questions posed by consumers in context can provide significant value and increase engagement as well as reducing costs to destination organizations. The use of AI by tourism organizations is still low and this workshop will explore the opportunities and challenges of engaging AI as a customer co-creation toolset for industry and economic benefits. It will conclude with a scenario development exercise to identify possible futures for AI and Tourism along with a roadmap for the next 3 years of AI/Tourism development.

Evening of 27th Social get together at 19:30 at
Revolution Bournemouth Revolution Bournemouth, 165-167 Old Christchurch Rd, Bournemouth BH1 1JU

09:00 –09:30 Arrival and networking FG06

09:30-11:00 Artificial Intelligence for Tourism and Hospitality – theoretical perspectives

© Professor Dimitrios Buhalis and Dr Nigel Williams, Bournemouth University: Artificial Intelligence for Tourism and Hospitality: From individuals to clusters
© Dr Iis Tussyadiah University of Surrey, Robotics and Artificial Intelligence
© Dr Luiz Mendes Filho, Universidade Federal do Rio Grande do Norte, Brazil, Smart Tourism developments
© Professor Vasilis Katos Bournemouth University: Tourism focused Verticals: smart cities and data-driven circular economy
© Dr Chulmo Koo, Kyung Hee University, Korea, Smart Tourism and Artificial Intelligence

11:00-11:30 Coffee and networking

11:30-13:00 Artificial Intelligence for Tourism and Hospitality – current and future best practice

© Anthony Story SiliconSouth
© Gergana Halatcheva, GHS Global Hospitality
© Lee Mallon, Rarely Impossible
© Rowena (Copestake) Revill Dorset Creative
© Nikos Maniatis The Cato Bot
© Adam Greenwood greenwoodcampbell.com
© Jack Flannigan This is Crowd
Tom Keeping Keeping Studio

13:00 -14:00 Networking Lunch

14:00-15:30 Workshops Designing the future of Artificial Intelligence in Tourism

15:30-16:00 Break and Networking

16:00-17:00 Conclusions Research and Innovation agendas for the future
Chairs: Professor Dimitrios Buhalis and Dr Nigel Williams
AI Fusion: Future research – Projects – Publications – Best Practice Excellence – Education Innovations

KEYNOTE Professor Dimitrios Buhalis presentation on smart tourism congress Barcelona 22 Nov 2018

KEYNOTE Professor Dimitrios Buhalis presentation on smart tourism congress Barcelona 22 Nov 2018
How smart cities evolution is revolutionising smart tourism and how we reengineer the tourism industry of the future.
https://www.youtube.com/watch?v=JEeA9jJpBMk&list=PLcghBmL0M2mE5zp_QeNybk9LAozw4iKtZ
Based on Dimitrios Buhalis research and publications https://www.buhalis.com/publications/
In memory of great friend and eTourism pioneer Oriol Miralbell Izardll Izard who passed away earlier this year

Dimitrios Buhalis Keynote Smart Tourism

new paper published  Volchek, K., Liu, A., Song, H., & Buhalis, D. (2018).  Forecasting tourist arrivals at attractions: Search engine empowered methodologies. 

new paper published  Volchek, K., Liu, A., Song, H., & Buhalis, D. (2018).

Forecasting tourist arrivals at attractions: Search engine empowered methodologies.

Tourism Economics. https://doi.org/10.1177/1354816618811558

Abstract

Tourist decision to visit attractions is a complex process influenced by multiple factors of individual context. This study investigates how the accuracy of tourism demand forecasting can be improved at the micro level. The number of visits to five London museums is forecast and the predictive powers of Naïve I, seasonal Naïve, seasonal autoregressive moving average, seasonal autoregressive moving average with explanatory variables, SARMAX-mixed frequency data sampling and artificial neural network models are compared. The empirical findings extend understanding of different types of data and forecasting algorithms to the level of specific attractions. Introducing the Google Trends index on pure time-series models enhances the forecasts of the volume of arrivals to attractions. However, none of the applied models outperforms the others in all situations. Different models’ forecasting accuracy varies for short- and long-term demand predictions. The application of higher frequency search query data allows for the generation of weekly predictions, which are essential for attraction- and destination-level planning.

Keywords: artificial intelligence, attractions, forecasting, Google Trends, search engine, tourist demand

Bournemouth University Department of Tourism and Hospitality is the Education Partner of the The Boutique Hotel Guest Experience Awards BoHo 2019 https://www.bohoawards.co.uk/

Bournemouth University Department of Tourism and Hospitality

is the Education Partner of the The Boutique Hotel Guest Experience Awards BoHo 2019 https://www.bohoawards.co.uk/ working closely with

Boutique Hotel News @bohonews and GuestRevu @guestrevu

The results will be presented at the Boutique Hotel Summit in June in London https://www.boutiquehotelsummit.com/

In a meeting at Bournemouth University, the BoHo Awards teams engaged postgraduate hospitality and tourism students who will be doing the analysis of the assessment. Following a guest lecture on the importance of Trust in Marketing and how reviews determine hospitality competitiveness, students were invited to be part of the awards assessment and the conference in London.

Professor Dimitrios BuhalisHead of Department of Tourism and Hospitality at Bournemouth University said “we are delighted to work with the leading Hospitality Industry Publisher and to support the BoHo awards. Following the Fusion BU2025 strategy of Bournemouth University we are bringing our students to work closely with industry and technology innovations partners and we disseminate our cutting edge research to society. This partnership will bring multiple benefits to all stakeholders and will help identify best practice in Boutique Hotels around the world.”