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CHME2018 Innovation in Hospitality: connecting all stakeholders to deliver memorable experiences 22th-25th May 2018 Bournemouth University, UK

CHME2018 CALL FOR PAPERS AND POSTERS

27th Council for Hospitality Management Education 

CHME Annual Research Conference

Innovation in Hospitality: connecting all stakeholders to deliver memorable experiences

22th-25th May 2018 Bournemouth University, UK

Bournemouth University is proud to host the 27th Council for Hospitality Management Education’s Annual Research Conference in May 2018.  www.bournemouth.ac.uk/CHME2018

 

The hospitality industry strives to cope with the changing forces in the environments in which it operates.  Such changes are multifaceted and driven by dynamic economic, political, social and technological forces.  Innovation in hospitality is crucial so that all stakeholders can offer improved and memorable customer experiences in a situation of flux.   The Council for Hospitality Management Education conference is the best avenue to drive our agenda for research and learning in hospitality with regards to products and services, process, marketing, people and institutional innovation. The conference theme relates to innovative practices in all aspects of the hospitality experience including in hospitality education.

There is also growing academic interest in issues related to the hospitality experience such as the sharing economy, talent management, technology and distribution, food innovation and design, crisis and risk management and gender and religion. The CHME18 conference invites contributions within the following main themes:

CHME18 conference main themes

•Hospitality Management

•Learning, Teaching, and Assessment •Critical and Cultural Studies in Hospitality

•Today’s and Tomorrow’s consumer

•Technology and Innovation in Hospitality.

 

Other relevant thematic areas include

•Experiences and consumers of the future

•The sharing economy and challenges to commercial hospitality

•Collaborative consumption and co creation

•Management of talent

•HR and Leadership in Hospitality

•Technology and distribution

•Food innovation and design

•Luxury vs functionality

•Gender and religion

•Female leadership in hospitality

•Crisis management, risk management, safety and security

•The Future of hospitality.

 

We also invite workshop contributions from industry stakeholders and practitioners under the theme: ‘Innovation in Hospitality and tomorrow’s consumers’.  We would like to engage industry professionals and government officials in a dialogue on how to best utilise our education and research outputs for the benefits of the industry and to share best practice.

The deadline for submissions is Friday 26th January 2018.

Papers and posters should be submitted to:  papers@chme18.org and posters@chme18.org

Industry workshop proposals should be submitted to: hosman@bournemouth.ac.uk

For more information please contact CHME2018 Chair, Dr Hanaa Osman

hosman@bournemouth.ac.uk

For full details of the conference and paper, poster and workshop guidelines, please visit the conference web site: www.bournemouth.ac.uk/CHME and

http://www.chme.org.uk/news/2017/06/01/2018_CHME_Annual_Research_Conference/

programme, keynotes, papers and social programme for the BU Tourism and Hospitality Conference

We are absolutely delighted with the programme, keynotes, papers and social programme for the BU Tourism and Hospitality Conference and look forward to welcome good friends to @Bournemouth Bournemouth University Department of Tourism and Hospitality​ next week 

https://drive.google.com/file/d/0B2E60FvQiIpTQ0otWFd3TEUybWc/view?usp=sharing

BU Tourism and Hospitality Conference

https://drive.google.com/file/d/0B2E60FvQiIpTQ0otWFd3TEUybWc/view?usp=sharing

BU Tourism and Hospitality Conference Bournemouth University, 4-6th September 2017  

Visitor Economy: Strategies and Innovations

http://www.bournemouth.ac.uk/visitor-economy Register on https://thevisitorseconomy.eventbrite.com

Learn how to measure your digital marketing campaigns with Dr Philip Alford

Learn how to measure your digital marketing campaigns with Dr Philip Alford 

Online marketing is a game changer for businesses, however the range of digital channels and platforms and their complexity present challenges in measuring the effectiveness of marketing.

https://marshamcourthotel.co.uk/how-to-measure-your-digital-marketing-campaigns/

Dr Philip Alford is a Senior Lecturer at Bournemouth University and a small business marketing specialist.

His particular interest lies in investigating and improving the ways in which technology can support more innovative and entrepreneurial marketing among small businesses. Within this remit, a specific focus lies in how small business owners and entrepreneurs can leverage online marketing analytics to enable more agile and responsive marketing.

Dr Alford will be delivering two workshops for owners and managers who are at an intermediate stage and want to learn about approaches that will enable them to take it to the next level, particularly in terms of measuring its impact.

These workshops form part of a series of Professional Development Courses organised by the Department of Tourism and Hospitality at Bournemouth University in collaboration with Marsham Court Hotel.

 

Philip’s work forms part of the eTourism Lab which sits under the auspices of the International Centre for Tourism and Hospitality Research  at Bournemouth University.

The full programme for the course delivered over two separate sessions can be viewed here

PLEASE NOTE: THERE ARE ONLY 15 PLACES AVAILABLE!

Dates:

Workshop 1 Tuesday 19th September 2017   0830 – 1300

Workshop 2 Tuesday 3rd October 2017        0830 – 1300

Bookings on https://marshamcourthotel.co.uk/how-to-measure-your-digital-marketing-campaigns/

Tony Matharu confirmed keynote speaker at the BU conference

Tony Matharu, Founder and Chairman of Blue Orchid Hotels, confirmed keynote speaker at the BU Tourism and Hospitality Conference Bournemouth University, 4-6th September 2017  Visitor Economy: Strategies and Innovations http://www.bournemouth.ac.uk/visitor-economy 

Tony combines his passion for hospitality with philanthropy, sport and community engagement. He was awarded ‘Hotelier of the Year’ in 2013; received a ‘Special Recognition Award’ for his Contribution to London’s Success and a Technology and Innovation Award in 2014. He founded a global hospitality consultancy which has created a number of innovative and award winning technology solutions, together with two award winning spa and guest amenity brands: Ajala Spa and Redwood & Feller.

BU Tourism and Hospitality Conference Bournemouth University, 4-6th September 2017  Visitor Economy: Strategies and Innovations http://www.bournemouth.ac.uk/visitor-economy 

Register on https://thevisitorseconomy.eventbrite.com 

Programme http://www.bournemouth.ac.uk/visitor-economy-programme  

#BUProud Andrew Cole MBE is a BA (Hons) Tourism Studies graduate, now General Manager of Touchwood Shopping Centre

“The degree was only a part of the help that BU gave; the ability to experience life and meet great friends and a support network was the other. This opened doors and opportunities that steered me into a career I wasn’t expecting.”

When Andrew Cole first came to study in Bournemouth, he had aspirations of becoming a rock star. Instead, he found himself starting the journey to a long and successful career in hospitality management – and met the woman of his dreams.

Andrew Cole BU Proud

“If I’m honest, I really wasn’t sure what the future held for me at the time and the thought of tourism studies interested me as it appeared to me to be a business studies degree focused on the travel industry,” said Andrew, who graduated from BA (Hons) Tourism Studies in 1992.

“I did also have aspirations on becoming a famous rock guitarist and saw Bournemouth as a lively place to chase that dream, which of course got sidetracked!

“I was also hoping to meet the woman of my dreams there and that bit did come true. Sarah is also a Bournemouth University graduate, we met in my second year and we are still happily married twenty five years later with two kids.”

Throughout his degree, Andrew also made the most of the extra-curricular activities on offer at BU, including a third year placement at a local nightclub.

“It was definitely enlightening but actually taught me a huge deal on customer service, operations and leadership,” Andrew remembers.

“The extra-curricular bits were wide and varied as I developed a wide range of friends both from the university and from the part-time bar and hotel jobs to pay the way.”

Those part-time hotel jobs – alongside the experience and education gained during his degree – paved the way for a successful twenty year career in the hotel industry upon graduating.

Andrew Cole close up

Andrew was first made general manager of a hotel in the Cotswolds at the tender age of 24, and moved through several general manager roles across the country – eventually running the four star Ramada hotel in Solihull before moving to property management and shopping centres.

As general manager for the 650,000sqft Touchwood Shopping Centre in Solihull, Andrew is now responsible for over £200 million in sales and a 14 million footfall annually.

“My career path was a bit of an accident but that in itself shows you that if you can leave with a good degree you will eventually find your niche,” said Andrew, adding that gaining real world experience and connections during a degree are equally as important.

“My main tips would be to get experience in the real world and a job alongside your studies can really help that. Develop your links with colleagues and friends as who you know is so important and you need to start early.

“Leadership skills are also a massive missing element in a lot of graduates’ arsenal so try and develop those too.”

Andrew has also made himself an integral part of the Solihull community, and was awarded an MBE for services to retail and charity in the 2016 Queen’s Birthday Honours list.

“They never usually tell you the exact reasons behind an MBE but I can guess and say it was due to me having a lot of outside interests other than the main career.

“I started a charity transporting blood samples and records between hospitals on emergency Blood Bikes, organised a fireworks display for Solihull Round Table for 12,000 people each year for five years, and I sit on a lot of boards and committees such as Shopmobility and the Employment and Skills Board.”

Andrew still looks back fondly on his time at BU and believes it gave him the tools he needed to make up his mind about his career path, and then be able to pursue those choices.

“BU was brilliant and I created memories that will last a lifetime. For me BU was the perfect blend of education, nightlife, safety, beach and things to do.

“The degree was only a part of the help that BU gave; the ability to experience life and meeting great friends and a support network was the other. This opened doors and opportunities that steered me into a career I wasn’t expecting.”

Find out more about studying Tourism, Hospitality and Events degrees at BU

Presentation on Air Transport, Tourism and Economic Development.

DepTH Seminar and Presentation on Air Transport, Tourism and Economic Development.
by Dr Eric Njoya, Senior Lecturer in Air Transport Economics and Management, Huddersfield University.

Eric, graduated with a PhD in Economics from the Bremen University of Applied Sciences. His current research areas include:
· Analysing economic impacts of aviation on regional development;
· Estimating impacts of tourism on poverty relief in developing countries; and
· Applying and developing models to analyse questions relevant to air transport in Africa.

His recent works involved the application of computable general equilibrium models to assess the economic and distributional impacts of air transport liberalization and tourism as well as using cost benefit analysis to evaluate investments in airport infrastructure.

Best regards,

Neelu

_____________________________________________________________________
Neelu Seetaram (PhD Economics)

updates for the BU Tourism and Hospitality Conference Bournemouth University, 4-6th September 2017 Visitor Economy: Strategies and Innovations

As the programme is evolving we would like to update you with regards the  

BU Tourism and Hospitality Conference Bournemouth University, 4-6th September 2017  Visitor Economy: Strategies and Innovations

http://www.bournemouth.ac.uk/visitor-economy 

Register on https://thevisitorseconomy.eventbrite.com 

Programme http://tinyurl.com/BUConf060616

1) The Pacific Asia Travel Association (PATA) will be supporting and endorsing the conference and Daniela Wagner – PATA Regional Director- Europe, Middle East and Africa (EMEA) will be bringing a global perspective

2) on Tuesday 5th September we will host a HOSPITALITY PROFESSIONAL PRACTICE DAY that will facilitate discussion between leading professionals and academics. Participants include

Paul Clarke Hallmark Hotels
Andrew Woodland FJB Hotels
Mark Cribb Urban Guild
Jose Marcano Hermitage Hotel
Yousif Al-wagga Anjuna Hotels
Kevin Wood Oceana Hotels
Peter Ducker Chief Executive, Institute of Hospitality
Cendric Horgnies Threadneedles and Marriott Hotels
Edward Gallier  Amaris Hospitality and Jurys Inn
Matthew Bell CitizenM
Richard Lewis what3words Dubai
Andrew Foulkes Abbey hotel
Adam Rowledge The Georgian House London
Cedric Horgnies, Hotel Threadneedles/Marriott
Paul Clarke, Hallmark Hotels
John Lohr, Hosco Director of Development
Sarah Duignan STR

3) The closing session of the conference will be dedicated to a workshop on Meet the Editor and publish the paper 

Chaired by Adele Ladkin the will include the following editors and journal

Levent Altinay Service Industries Journal and International Journal of Contemporary Hospitality Management
Dimitrios Buhalis Tourism Review
Chris Cooper Current Issues in Tourism
Carlos Costa – Revista Turismo & Desenvolvimento
John Fletcher International Journal of Tourism Research
Graham Miller Journal of Sustainable Tourism
Marianna Sigala Journal of Hospitality & Tourism Management
Join us for this exciting conference and engage in cutting edge thinking and research in tourism and hospitality

 

BU Tourism and Hospitality Conference Bournemouth University, 4-6th September 2017  Visitor Economy: Strategies and Innovations

http://www.bournemouth.ac.uk/visitor-economy 

Register on https://thevisitorseconomy.eventbrite.com 

Programme http://tinyurl.com/BUConf060616

Dimitrios Buhalis and Adam Blake

Smart Tourism and Agile Destination Management, Bournemouth University Festival of Learning Tuesday 11 July 2017 10:00 – 17:00

Bournemouth University Festival of Learning 2017

Smart Tourism and Agile Destination Management

https://smart-tourism-and-agile-destination-management.eventbrite.co.uk

Bookings on https://www.ticketsource.co.uk/date/366208


eTourismLab, Bournemouth University, Share Lecture Theatre, Talbot Campus, BH12 5BB

The internet of things, big data, wearable technology and augmented reality are just a handful of the technological innovations driving change in our business and personal lives. To stay competitive, the tourism industry needs to understand, respond and harness these opportunities. Research from BU into Smart Tourism destinations can help organisations to take advantage of new developments and strengthen both their strategies and competitiveness.

Smart systems take advantage of interconnectivity and interoperability of integrated technologies to reengineer processes and data in order to produce innovative services, products and procedures towards maximising value for all stakeholders. Smartness reengineers economies and industries, and shapes products, actions, processes and services in real-time. Agility engages different stakeholders simultaneously to optimise the collective performance and competitiveness and generate benefits for all involved in the value system. To achieve that, smart systems use innovative robust technology, the Internet of everything, cloud computing, big data, advanced data analytics, and a robust and ever expanding communications infrastructure.

Based on Smart Cities research and methodologies, a Smart Tourism Destination successfully implements smartness and agility to ensure that everybody is interconnected and processes are integrated towards value generation, through dynamic co-creation, sustainable resources and dynamic personalisation and adaptation to context. All suppliers and intermediaries, the public sector, as well as consumers and various interested parties are networked, dynamically co-producing value for everybody interconnected in the ecosystem.

Smart Tourism and Agile Destination Management

Tuesday 11 July 2017 10:00 – 17:00
eTourismLab, Bournemouth University, Share Lecture Theatre, Talbot Campus, BH12 5BB

09:30-10:00 Registration

10:00-10:30 Welcome and Smartness and Agility in Tourism 
Professor Dimitrios Buhalis Head of Department Tourism and Hospitality and Director eTourismLab

10:30-12:00 Smartness and agility : technology towards a connected world

Dimitrios Buhalis and Bournemouth University eTourism Lab showcase

Malvika Nighojkar eTourismLab Smart Tourism: Case Study of Bournemouth

Yeyen Sinatra eTourismLab Real time tourism and cocreation

Sharon Nyangwe eTourismLab Branding transformation through cocreation

Ruth Spencer, Manager Creative & Digital, Bournemouth Borough Council Digital Transformation in Bournemouth

Sam Merrick, Digital & Social Media Consultant, Social Media Strategy for Bournemouth as a Destination

12:00-13:00 Break

13:00-14:30 Smart Business and agile innovations – Best practice case studies and business requirements

John Marsh Oceana Hotels

Mark Cribb and Matt Lawrence, Urban Guild

Andy Lennox Koh Thai

Peter Collett, Bournemouth Pier and RockReef

Sarah Luiz Aruba and WestBeach

14:30-15:00 Break

15:30-16:30 Smart Destinations and building agile ecosystems

Nikolaos Maniatis The Cato Bot Company, Chatty Opportunities in Tourism: text and voice chat bots

Tom Quay, Director, Passenger Technology Group (PTG), Building a Smart Resort – lessons from Blackpool

Nicola Goode, Bournemouth Tourism – Smart Bournemouth

Jean Mark Flambert Vice President Sales and Marketing UK and Europe at Antigua and Barbuda Tourism Authority
16:30-17:00 Smart Futures, ways forward and conclusions

Professor Dimitrios Buhalis Head of Department Tourism and Hospitality and Director eTourismLab

Bournemouth University Festival of Learning 2017

Smart Tourism and Agile Destination Management

https://smart-tourism-and-agile-destination-management.eventbrite.co.uk

Bookings on https://www.ticketsource.co.uk/date/366208

Tuesday 11 July 2017 10:00 – 17:00
eTourismLab, Bournemouth University, Share Lecture Theatre, Talbot Campus, BH12 5BB

Bournemouth University hospitality graduate Andrew Foulkes General Manager of the Abbey Hotel in Bath, wins the Manager of the Year award at this year’s Cateys.

Bournemouth University hospitality graduate Andrew Foulkes General Manager of the Abbey Hotel in Bath, wins the Manager of the Year award at this year’s Cateys.

At a spectacularly glamorous awards ceremony at Grosvenor House in London, General Manager of the Abbey Hotel in Bath, Andrew Foulkes, won the Manager of the Year award at this year’s Cateys. Casting a spotlight on the industry’s highest flyers, strongest performers and hottest brands, the Cateys are the awards everyone would love to win, which is why they’re often referred to as the hospitality industry’s Oscars night.

Andrew was in fine company, with the likes of Tom Kerridge winning the award for best chef, and Nathan Outlaw taking home the Restaurateur of the Year – Independent award. “Andrew is people focused, committed to developing and mentoring future talent, incredibly forward thinking and continually stretches the boundaries of creativity, and then delivers it on a daily basis,” says the Abbey Hotel’s owner Ian Taylor. “We all had our fingers firmly crossed and were thrilled and so proud to see him win such a prestigious award.” Andrew Foulkes was appointed General Manager at the Abbey Hotel in September 2014.

Previously General Manager at The Bath Priory and Gidleigh Park in Devon, Andrew has established himself as a brilliant leader who brings an infectious enthusiasm to the Abbey Hotel. Having started his career in the kitchen – working under Heston Blumenthal at The Fat Duck, and later with Raymond Blanc at Le Manoir aux Quat’Saisons – Andrew knows hotels inside out and is a true master of hospitality. He’s big on building local community networks and working with local charities and pushing himself both professionally and personally is at the heart of everything he does. “I’m completely elated to win and so overwhelmed by all the messages of support, from people I’ve worked with throughout my career,” Andrew says, “it means so much to me and my family, both at home and at the hotel. It’s people who make the industry and I just want to make a significant contribution.”