Smart Tourism and Agile Destination Management, Bournemouth University Festival of Learning Tuesday 11 July 2017 10:00 – 17:00

Bournemouth University Festival of Learning 2017

Smart Tourism and Agile Destination Management

https://smart-tourism-and-agile-destination-management.eventbrite.co.uk

Bookings on https://www.ticketsource.co.uk/date/366208


eTourismLab, Bournemouth University, Share Lecture Theatre, Talbot Campus, BH12 5BB

The internet of things, big data, wearable technology and augmented reality are just a handful of the technological innovations driving change in our business and personal lives. To stay competitive, the tourism industry needs to understand, respond and harness these opportunities. Research from BU into Smart Tourism destinations can help organisations to take advantage of new developments and strengthen both their strategies and competitiveness.

Smart systems take advantage of interconnectivity and interoperability of integrated technologies to reengineer processes and data in order to produce innovative services, products and procedures towards maximising value for all stakeholders. Smartness reengineers economies and industries, and shapes products, actions, processes and services in real-time. Agility engages different stakeholders simultaneously to optimise the collective performance and competitiveness and generate benefits for all involved in the value system. To achieve that, smart systems use innovative robust technology, the Internet of everything, cloud computing, big data, advanced data analytics, and a robust and ever expanding communications infrastructure.

Based on Smart Cities research and methodologies, a Smart Tourism Destination successfully implements smartness and agility to ensure that everybody is interconnected and processes are integrated towards value generation, through dynamic co-creation, sustainable resources and dynamic personalisation and adaptation to context. All suppliers and intermediaries, the public sector, as well as consumers and various interested parties are networked, dynamically co-producing value for everybody interconnected in the ecosystem.

Smart Tourism and Agile Destination Management

Tuesday 11 July 2017 10:00 – 17:00
eTourismLab, Bournemouth University, Share Lecture Theatre, Talbot Campus, BH12 5BB

09:30-10:00 Registration

10:00-10:30 Welcome and Smartness and Agility in Tourism 
Professor Dimitrios Buhalis Head of Department Tourism and Hospitality and Director eTourismLab

10:30-12:00 Smartness and agility : technology towards a connected world

Dimitrios Buhalis and Bournemouth University eTourism Lab showcase

Malvika Nighojkar eTourismLab Smart Tourism: Case Study of Bournemouth

Yeyen Sinatra eTourismLab Real time tourism and cocreation

Sharon Nyangwe eTourismLab Branding transformation through cocreation

Ruth Spencer, Manager Creative & Digital, Bournemouth Borough Council Digital Transformation in Bournemouth

Sam Merrick, Digital & Social Media Consultant, Social Media Strategy for Bournemouth as a Destination

12:00-13:00 Break

13:00-14:30 Smart Business and agile innovations – Best practice case studies and business requirements

John Marsh Oceana Hotels

Mark Cribb and Matt Lawrence, Urban Guild

Andy Lennox Koh Thai

Peter Collett, Bournemouth Pier and RockReef

Sarah Luiz Aruba and WestBeach

14:30-15:00 Break

15:30-16:30 Smart Destinations and building agile ecosystems

Nikolaos Maniatis The Cato Bot Company, Chatty Opportunities in Tourism: text and voice chat bots

Tom Quay, Director, Passenger Technology Group (PTG), Building a Smart Resort – lessons from Blackpool

Nicola Goode, Bournemouth Tourism – Smart Bournemouth

Jean Mark Flambert Vice President Sales and Marketing UK and Europe at Antigua and Barbuda Tourism Authority
16:30-17:00 Smart Futures, ways forward and conclusions

Professor Dimitrios Buhalis Head of Department Tourism and Hospitality and Director eTourismLab

Bournemouth University Festival of Learning 2017

Smart Tourism and Agile Destination Management

https://smart-tourism-and-agile-destination-management.eventbrite.co.uk

Bookings on https://www.ticketsource.co.uk/date/366208

Tuesday 11 July 2017 10:00 – 17:00
eTourismLab, Bournemouth University, Share Lecture Theatre, Talbot Campus, BH12 5BB

Bournemouth University hospitality graduate Andrew Foulkes General Manager of the Abbey Hotel in Bath, wins the Manager of the Year award at this year’s Cateys.

Bournemouth University hospitality graduate Andrew Foulkes General Manager of the Abbey Hotel in Bath, wins the Manager of the Year award at this year’s Cateys.

At a spectacularly glamorous awards ceremony at Grosvenor House in London, General Manager of the Abbey Hotel in Bath, Andrew Foulkes, won the Manager of the Year award at this year’s Cateys. Casting a spotlight on the industry’s highest flyers, strongest performers and hottest brands, the Cateys are the awards everyone would love to win, which is why they’re often referred to as the hospitality industry’s Oscars night.

Andrew was in fine company, with the likes of Tom Kerridge winning the award for best chef, and Nathan Outlaw taking home the Restaurateur of the Year – Independent award. “Andrew is people focused, committed to developing and mentoring future talent, incredibly forward thinking and continually stretches the boundaries of creativity, and then delivers it on a daily basis,” says the Abbey Hotel’s owner Ian Taylor. “We all had our fingers firmly crossed and were thrilled and so proud to see him win such a prestigious award.” Andrew Foulkes was appointed General Manager at the Abbey Hotel in September 2014.

Previously General Manager at The Bath Priory and Gidleigh Park in Devon, Andrew has established himself as a brilliant leader who brings an infectious enthusiasm to the Abbey Hotel. Having started his career in the kitchen – working under Heston Blumenthal at The Fat Duck, and later with Raymond Blanc at Le Manoir aux Quat’Saisons – Andrew knows hotels inside out and is a true master of hospitality. He’s big on building local community networks and working with local charities and pushing himself both professionally and personally is at the heart of everything he does. “I’m completely elated to win and so overwhelmed by all the messages of support, from people I’ve worked with throughout my career,” Andrew says, “it means so much to me and my family, both at home and at the hotel. It’s people who make the industry and I just want to make a significant contribution.”

 

Festival of Learning – authenticity of food –

Beer on beer, or at least Food and Drink

18:30-20:00 pm Tuesday 11th July, Book online at www.bournemouth.ac.uk/fol

This morning Dr Sean Beer joined other colleague to discuss the up and coming Bournemouth University Festival of Learning. 

Sean’s event focuses on his work looking at the authenticity of food.  

The event will take you on a journey involving family and friends, saucing, sourcing and the distinctly other; accompanied by tastings, poetry readings and artwork. There will be love, horror and philosophy. Beware rabbits!

18:30-20:00 pm Tuesday 11th July, Book online at www.bournemouth.ac.uk/fol

 

If you want to watch the video back you’ll find it here > https://www.facebook.com/JoinBournemouthUni/videos/1579236365420246/

 

International Placements for BU Department of Tourism and Hospitality

Very proud of the International Placements for BU Department of Tourism and Hospitality

* 8Hotels Boutique Hotel Co. as Operations Intern (Melbourne, Aus.) 8Hotels Boutique Hotel Co. Australia

* MCI – Brussels Office in Events Department MCI – Brussels Office Belgium

* MCI – Brussels Office in Delegate Management Team MCI – Brussels Office Belgium

* MCI – Brussels as Finance Dept Intern MCI – Brussels Office Belgium

* Chilcotin Holidays as Tourism Management Intern Chilcotin Holidays Canada

* Chilcotin Holidays as Tourism Management Intern Chilcotin Holidays Canada

* Expedia.com Ltd as Lodging Partner Associate (May start) Expedia.com Ltd (Expedia) – HR Czech Republic

* Overseas study/work Disneyland Paris – Casting Tour London Disneyland Paris France

* IPAG Business School as an Under & Postgraduate Recruitment Assistant IPAG Business School France

* Le Chardon Mountain Lodges as Chalet Host/Social Media Assistant (France) Le Chardon Mountain Lodges France

* CASAMUNDO in online marketing (4 to 6 months) Casamundo GmbH Germany

* Expedia as a Market Associate Intern – Germany – February/March 2017 Expedia.com Ltd (Expedia) – HR Germany

* Expedia as a Market Associate Intern – Germany – August/September 2017 Expedia.com Ltd (Expedia) – HR Germany

* CASAMUNDO in online marketing (4 to 6 months) Casamundo GmbH Germany

Overseas Placement – FIT Gesellschaft fur gesundes Reisen mbH – Online Marketing (6 months) SpaDreams by Fit Gesellschaft für gesundes Reisen mbH (SpaDreams) Germany

* conichi – Marketing Internship (Berlin) conichi Germany

* NZ (Hospitality Internships) Internship NZ Ltd New Zealand

* Whanganui River Top 10 Holiday Park as Holiday Park Trainee Management *Internship Whanganui River TOP 10 Holiday Park New Zealand

*EVENT STAFF IN ITALY CROATIA + SPAIN ILOVETOUR Spain

* Stay U-nique as Apartment Management Intern Stay U-nique Spain

* Stay U-nique as Digital Marketing Intern Stay U-nique Spain

* Stay U-nique as Human Resources Intern Stay U-nique Spain

* Stay U-nique as Personal Sales and Customer Service Representative Stay U-nique Spain

* Stay U-nique as Assistant / Administrative intern Stay U-nique Spain

* Hotel Botanico – all-around traineeship Hotel Botánico Spain

Internships and Placements in Spain through MAXinternships MAXinternship Spain

* Eurostars Palacio Buenavista as Events Agent Hotel Eurostars Palacio Buenavista Spain

* Eurostars Palacio Buenavista as Guest Service Agent Hotel Eurostars Palacio Buenavista Spain

* Eurostars Palacio Buenavista as Finance Agent and Human Resources Coordinator Hotel Eurostars Palacio Buenavista Spain

* Eurostars Palacio Buenavista as Purchasing and Stock Control Agent Hotel Eurostars Palacio Buenavista Spain

* Placement International – Marketing Intern Placement International Spain

Graduate Internship – Account Management Assistant Waytostay (Waytostay) Spain

* Placement International as Placement Specialist Placement International Spain

* Stay U-nique as Digital Marketing Intern Stay U-nique Spain

* Stay U-nique as Apartment Management Intern Stay U-nique Spain

* Axion Groupe as Revenue Intern Axiom Groupe Spain

* Walt Disney Worlds Swan & Dolphin Resort – Rooms Division Internship Yummy Jobs United States of America

* Old Edwards Inn & Spa – Food & Beverage Internship Yummy Jobs United States of America

* Loews Don Cesar – Hospitality Internship Yummy Jobs United States of America

* Santa Catalina Island Company – Hospitality Management Training Program Yummy * Jobs United States of America

* Management Trainee at Captain’s House Inn Captain’s House Inn USA

* Hockey Camp Counselor American Summers USA

* Lacrosse Camp Counselor American Summers USA

* Placement or graduate role at Four Points by Sheraton Miami Beach as Quality * Assurance Manager Four Points by Sheraton Miami Beach USA

* Mark Warner as Customer Services Officer (fluent Italian required) – Summer 2017 Mark Warner – London Worldwide

* Mark Warner as Dinghy Instructor – Summer 2017 Mark Warner – London Worldwide

* Mark Warner as Children’s Activity Leaders – Summer 2017 Mark Warner – London Worldwide

* USA Butler Search Group USA

* Placements in China Placement Year International

 

 

Professor Adam Blake opening the 6th IATE2017 conference

Professor Adam Blake President of the International Association for Tourism Economics is opening the 6th IATE2017  conference at the Center for Advanced Studies in Tourism – CAST, and the Department of Economics, University of Bologna, at the Campus of Rimini, Italy.

 

Smart Tourism and Agile Destination Management – Festival of Learning

Bournemouth University Festival of Learning 2017

Smart Tourism and Agile Destination Management

https://smart-tourism-and-agile-destination-management.eventbrite.co.uk

Bookings on https://www.ticketsource.co.uk/date/366208

Tuesday 11 July 2017 10:00 – 17:00
eTourismLab, Bournemouth University, Share Lecture Theatre, Talbot Campus, BH12 5BB

The internet of things, big data, wearable technology and augmented reality are just a handful of the technological innovations driving change in our business and personal lives. To stay competitive, the tourism industry needs to understand, respond and harness these opportunities. Research from BU into Smart Tourism destinations can help organisations to take advantage of new developments and strengthen both their strategies and competitiveness.

Smart systems take advantage of interconnectivity and interoperability of integrated technologies to reengineer processes and data in order to produce innovative services, products and procedures towards maximising value for all stakeholders. Smartness reengineers economies and industries, and shapes products, actions, processes and services in real-time. Agility engages different stakeholders simultaneously to optimise the collective performance and competitiveness and generate benefits for all involved in the value system. To achieve that, smart systems use innovative robust technology, the Internet of everything, cloud computing, big data, advanced data analytics, and a robust and ever expanding communications infrastructure.

Based on Smart Cities research and methodologies, a Smart Tourism Destination successfully implements smartness and agility to ensure that everybody is interconnected and processes are integrated towards value generation, through dynamic co-creation, sustainable resources and dynamic personalisation and adaptation to context. All suppliers and intermediaries, the public sector, as well as consumers and various interested parties are networked, dynamically co-producing value for everybody interconnected in the ecosystem.

Smart Tourism and Agile Destination Management

Tuesday 11 July 2017 10:00 – 17:00
eTourismLab, Bournemouth University, Share Lecture Theatre, Talbot Campus, BH12 5BB

09:30-10:00 Registration

10:00-10:30 Welcome and Smartness and Agility in Tourism 
Professor Dimitrios Buhalis Head of Department Tourism and Hospitality and Director eTourismLab

10:30-12:00 Smartness and agility : technology towards a connected world

Dimitrios Buhalis and Bournemouth University eTourism Lab showcase

Malvika Nighojkar  eTourismLab Smart Tourism: Case Study of Bournemouth

Yeyen Sinatra  eTourismLab  Real time tourism and cocreation

Sharon Nyangwe  eTourismLab  Branding transformation through cocreation

Ruth Spencer, Manager Creative & Digital, Bournemouth Borough Council Digital Transformation in Bournemouth

Sam Merrick, Digital & Social Media Consultant, Social Media Strategy for Bournemouth as a Destination

12:00-13:00 Break

13:00-14:30 Smart Business and agile innovations – Best practice case studies and business requirements 

John Marsh Oceana Hotels

Mark Gribb and Matt Lawrence, Urban Guild

Andy Lennox Koh Thai

Peter Collett, Bournemouth Pier and RockReef

Sarah Luiz Aruba and WestBeach

14:30-15:00 Break

15:30-16:30 Smart Destinations and building agile ecosystems

Nikolaos Maniatis The Cato Bot Company, Chatty Opportunities in Tourism:  text and voice chat bots

Jean Mark Flambert Vice President Sales and Marketing UK and Europe at Antigua and Barbuda Tourism Authority

Jon Weaver, Bournemouth Tourism – Smart Bournemouth
16:30-17:00 Smart Futures, ways forward and conclusions

Professor Dimitrios Buhalis Head of Department Tourism and Hospitality and Director eTourismLab

Bournemouth University Festival of Learning 2017

Smart Tourism and Agile Destination Management

https://smart-tourism-and-agile-destination-management.eventbrite.co.uk

Bookings on https://www.ticketsource.co.uk/date/366208

Tuesday 11 July 2017 10:00 – 17:00
eTourismLab, Bournemouth University, Share Lecture Theatre, Talbot Campus, BH12 5BB

Education, eEducation and eLearning one of the topics discussed at the BU Tourism and Hospitality Conference Bournemouth University

Education, eEducation and eLearning one of the topics discussed at the
BU Tourism and Hospitality Conference Bournemouth University,
4-6th September 2017 Visitor Economy: Strategies and Innovations
http://www.bournemouth.ac.uk/visitor-economy
ABSTRACTS DEADLINE 30 JUNE

Track chair: Daisy Fan Bournemouth University and Hanqin Zhang Qiu, The Hong Kong Polytechnic University

Constant Internet developments and heavy usage of social media such as Facebook, Twitter, and WeChat have shifted the traditional teaching and learning from a physical learning world to an e-learning environment. Since 2008, Massive Open Online Courses (MOOCs) emerged to provide electronic access to eLearning courses globally. From the original MOOC and a couple of thousand students in 2008 (Klobas, Macintosh, & Murphy, 2014), by the end of 2016 over 58 million learners had signed up for MOOCs and over 700 universities offered 6,850 MOOCs.

In recent years, MOOCs have evolved and grown exponentially as an education alternative and innovative method of online learning. Leading universities in the world have been developing MOOCs for both undergraduate and postgraduate levels. As a result of MOOCs’ development, students from all over the world can take courses offered by leading universities at any time and at their own pace without coming to the classroom. All these developments have revolutionary implications for the university admission policy, student development strategies, staff and resource reallocation, and ongoing quality assurance.

Facing this educational evolution, the conference also provides an e-education track, welcoming abstracts related to, but not limited to, the following topics:

  • Tourism and hospitality global trends and challenges
  • The tourism and hospitality education global scene
  • Online education and learning
  • Opportunities and challenges of online education
  • The development of MOOCs and the implications to higher education
  • Quality assurance of online learning
  • Sustainability of MOOCs
  • Bridging the gap between academics and practitioners through MOOCs
  • Converting MOOCs into credit-bearing courses.

Call for papers

  • Deadline for abstract submission: 30 June 2017
  • Confirmation of acceptance: 30 June 2017
  • Last date for early bird registration: 14 July 2017
  • Deadline for registration: 18 Aug 2017

Please submit email abstracts to: DepTHconference2017@bournemouth.ac.uk

http://www.bournemouth.ac.uk/visitor-economy

ABSTRACTS DEADLINE 30 JUNE

Profs Ladkin and Buhalis paper awarded The International Journal of Contemporary Hospitality Management Highly Commended Paper in the 2017 Literati Awards

Very proud that that our paper Adele LadkinDimitrios Buhalis, (2016) “Online and social media recruitment: Hospitality employer and prospective employee considerations”, International Journal of Contemporary Hospitality Management, Vol. 28 Issue: 2, pp.327-345https://doi.org/10.1108/IJCHM-05-2014-0218 is The International Journal of Contemporary Hospitality Management Highly Commended Paper in the 2017 Literati Awards FREE access on http://www.emeraldinsight.com/doi/full/10.1108/IJCHM-05-2014-0218

 Social media and recruitment in tourism and hospitality

 

Adele Ladkin (School of Tourism, Bournemouth University, Poole, UK)
Dimitrios Buhalis (School of Tourism, Bournemouth University, Poole, UK)

Citation:Adele LadkinDimitrios Buhalis, (2016) “Online and social media recruitment: Hospitality employer and prospective employee considerations”, International Journal of Contemporary Hospitality Management, Vol. 28 Issue: 2, pp.327-345https://doi.org/10.1108/IJCHM-05-2014-0218

 

Purpose– This paper aims to reflect on issues concerning online and social media recruitment in hospitality organisations. It considers the implications for employers and prospective employees, discussing areas of mutual relevance.

Design/methodology/approach – The paper draws on existing research to examine the subject of online and social media recruitment. Secondary sources are used to provide a framework for the consideration of online and social media recruitment for hospitality organisations. A model for understanding online- and social media-empowered hospitality recruitment is proposed.
Findings– Considerations for employers include website attributes, issues of fairness in the recruitments process and brand reputation. For prospective employees, the considerations centre on public and private online profiles. Considerations common to both include the value of an online presence, the blurring of boundaries in online information and legal implications.

Research limitations/implications – This is a discussion paper drawing on evidence from previous research to explore recruitment issues in the hospitality industry. It raises the profile of recruitment issues, mapping the field and providing the basis for further exploration.

Practical implications– The paper provides a basis for understanding the impact of online and social media recruitment trends and issues and considers the implications for hospitality employers and prospective employees.

Originality/value– The paper’s contribution is its reflection on debates from different disciplines and in offering the dual perspective of employers and potential employees from which to consider emerging themes as they relate to online- and social media-empowered recruitment.

Keywords:RecruitmentHuman resources managementHospitalityOnline and social mediaPublisher:Emerald Group Publishing Limited

Download FREE https://doi.org/10.1108/IJCHM-05-2014-0218