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Professor Dimitrios Buhalis was invited to do a keynote on smart tourism at the 22nd United Nations World Tourism Organization (UNWTO) General Assembly in Chengdu, China.

Professor Dimitrios Buhalis was invited to do a keynote on smart tourism at the 22nd United Nations World Tourism Organization (UNWTO) General Assembly in Chengdu, China.

Professor Dimitrios Buhalis keynote on Smart Tourism at UNWTO General Assembly
Professor Dimitrios Buhalis keynote on Smart Tourism at UNWTO General Assembly 

This year’s 22nd session was attended by 1300 delegates from more than 150 countries including 60 Ministers of Tourism and representatives from 200 UNWTO Affiliate Members representing public and private organizations, destinations, NGOs and educational institutions.

Dimitrios Buhalis congratulates UNWTO Secretary General Dr Taleb Rifai
Dimitrios Buhalis congratulates UNWTO Secretary General Dr Taleb Rifai for his contribution 

Dimitrios Buhalis had the opportunity to express gratitude and congratulate the UNWTO Secretary General Dr Taleb Rifai for his inspirational leadership of the organisation in the last 8 years and his incredible contribution to the world of tourism. Dr Rifai worked tirelessly to bring all actors and policies together to facilitate world tourism.

Dimitrios Buhalis congratulates and welcomes the new UNWTO Secretary-General elect Zurab Pololikashvili 

‪Dimitrios Buhalis also had the opportunity to congratulate and welcome the new UNWTO Secretary-General elect Zurab Pololikashvili and offering his support and expertise at his disposal. 

For more information on the 22nd United Nations World Tourism Organization (UNWTO) General Assembly in Chengdu, China see

Professor Dimitrios Buhalis Photos from the 22nd United Nations World Tourism Organization (UNWTO) General Assembly in Chengdu, China

https://www.facebook.com/pg/ProfessorDimitriosBuhalis/photos/?tab=album&album_id=1861039397253594

Best moments of the 22nd General Assembly 🇨🇳 https://twitter.com/i/moments/909420357425213441

Twi

Twitter handle https://twitter.com/hashtag/UNWTOGAChina?src=hash

Day 3 http://cf.cdn.unwto.org/sites/all/files/docpdf/daily15sept.pdf

Day 4 http://cf.cdn.unwto.org/sites/all/files/docpdf/daily16sept.pdf

#UNWTOGAChina @unwto #China🇨🇳 — at 成都世紀城新國際會展中心.

European angst over Tourists: Do Code’s of Conduct Help?

European angst over Tourists: Do Code’s of Conduct Help?

After recent media exposure about overcrowding at tourist destinations and local-tourist conflict, destination authorities have sought to introduce codes of conduct across European tourist destinations. From Hvar in Croatia,  towns near Amsterdam, and Venice, there is a belief that the tourism system, like the financial system, is not working for everyone. Local residents are starting to feel like they’re receiving less than they’re giving. Therefore, authorities have stepped in with codes, with the aim to assign rules to make tourists more sensitive to local residents and protect natural, cultural, historical and other resources.

Venice Code of Conduct

Michael O’Regan, PhD from the Department of Events & Leisure, is exploring whether these codes work, and whether the introduction of these measures really protect tourism resources. Taking a critical approach, Michael argues that such codes work at different levels, from marketing strategies, as local politicians and businesses gain reputational capital by scapegoating tourists to their role in smarter governance models. Read more on the Conversation UK.

Link: http://theconversation.com/tourist-codes-of-conduct-are-a-bad-idea-heres-why-82676

Gracious Tourism and Hospitality towards 2030 is the theme of the conference organised by Dusit Thani College in Bangkok Thailand. November 29 to December 1, 2017

Gracious Tourism and Hospitality towards 2030 is the theme of the conference organised by Dusit Thani College in Bangkok Thailand. November 29 to December 1, 2017  dusitconference.com

Gracious Tourism and Hospitality towards 2030″ is the theme of the conference organised by Dusit Thani College in Bangkok Thailand. Rapid expansion is putting pressure on infrastructure and destinations amid calls to boost spend ing and better manage tourism ‘flows’ to ensure long-term sustainability. Balancing the needs of the host population and the needs of visitors will be critica l for the success of the future. Asian Tourism and Hospitality is often seen as offering superior experiences to visitors and guests.  Within the Thailand and the Dusit Thani Hotels and College context, Gracious Tourism and Hospitality is emblematic of the experience co-creation. This conference will adopt an inclusive approach and focus on the opportunities and challenges of Gracious Tourism and Hospitality. We would analyse a range of tourism and hospitality businesses and organisations and explore dynamic innovations to maintain competitive advantages. The conference will have a strong future focus towards 2030 and will explore how we should develop research and innovation to improve the co-creation value for all.

Accepted papers will be published in the conference proceedings on-line.   

Looking forward to see you there!

 

Sarote Phornprapha  and Dimitrios Buhalis

Authors are invited to submit papers in the following areas, but are not limited to

CULTURE AND MANAGEMENT

  • Thainess: courtesy and the power of Thai Smile
  • Asian Hospitality and Tourism Management
  • Culture, Gender and Political diversity
  • Spirituality and religion in hospitality and Tourism

FOOD-GASTRONOMY-CULINARY ART AND WELLBEING

  • Culinary art and food: Traditions-Trends-Futures
  • Nutrition and Allergens and modern disease Sugar/Diabetes – Gluten – Salt/Blood Pressure
  • Wellbeing – Holistic Wellness – Mindfulness
  • Spa – Harmony – Meditation
  • Medical Tourism and Health and Accessibility
  • Spirituality and Tourism

SMARTNESS AND DIGITAL MARKETING REVOLUTION

  • eTourism and eMarketing
  • Smart Tourism, Digital marketing and social media
  • Virtual and Augmented Reality
  • Automation and Robotics
  • Internet of Everything and Big Data
  • Cyber Security and Safety
  • Risk management

HOSPITALITY MANAGEMENT INNOVATIONS

  • Strategic Hospitality and Tourism Management
  • Hospitality management in the era of globalisation : Asia-China-Middle East-American-European
  • Mega Chains vs Boutique-Small and family hotels
  • Sharing economy and the AIRBnB proposition
  • Reviews, Tripadvisor and Reputation Management
  • Special themed hotels: Kids/pets/animals/sports/

TRANSPORTATION AND LOGISTICS

  • Technology Trends and transportation
  • Air Transportation technologies, alliances, hubs, carriers
  • Cruise lines and cruise industries
  • Autonomous Cars
  • Sharing economy and transportation platforms
  • Multi-mobility: interconnecting all transportation systems

STRATEGY AND COMPETITIVENESS FOR TOURISM AND HOSPITALITY

  • Strategic Hospitality and Tourism Management
  • Globalisation and competitivess
  • Crisis, disaster management, business continuity and resilience
  • Safety, Security, Terrorism
  • Partnerships and competitiveness  – collaboration and competition

MARKETING, DISTRIBUTION AND MARKETS

  • Tourism and Hospitality Marketing, technology, distribution channel management
  • Markets, demographics, and the consumer of the future
  • Experience cocreation and Service Dominant Logic
  • Millennials and customer engagement
  • Shopping and Retailing as part of Tourism and Hospitality
  • Accessibility/Disability and Tourism & Hospitality for all

EDUCATION AND TALENT MANAGEMENT

  • Hospitality and Tourism management education: Learning and teaching
  • Human Resources in Hospitality and Tourism
  • Talent Development and Management
  • Gender and equality in Hospitality and Tourism

TOURISM PLANNING AND DEVELOPMENT

  • Tourism Planning and Development
  • Real estate development and mix use facilities
  • Regional planning and infrastructure
  • Impacts of Tourism and Hospitality – bringing benefits to all
  • Sustainability, Conservation and Wildlife
  • Environmental management in Hospitality and Tourism

HEALTH AND ACCESSIBLE TOURISM

  • Medical Tourism
  • Cosmetic and transformation surgery tourism
  • Accessible and disabled Tourism
  • Dialysis travel centres
  • Allergens and food accessibility

ETHICS AND GOVERNANCE

  • Human Rights
  • Human Trafficing
  • Corporate responsibility
  • Exploitation of people and resources
  • Culture of Integrity and ethical codes
  • Religious, cultural, political and national ethics and conflicts
  • Ethical vs unethical leadership
  • Cross-cultural ethics and governance

SUSTAINABILITY AND GLOBAL CLIMATE CHANGE

  • Environmental concerns and sustainability
  • Climate change
  • Forest & Land use
  • Water resources
  • Sustainable Cities & Buildings
  • Sustainable Transport
  • Food Waste
  • Air and water quality
  • Recycling
  • Sustainable energy solutions

Paper submission guidelines

Authors are requested to submit a formatted 3-page abstract of proposed paper or a 7-10-page complete research papers via electronic mail for the final selection process.

Detailed guidelines are as follows:

  • Typed, 12 points, Times New Roman
  • 1-inch (2.5cm) for all margins and double-spaced
  • A separate cover page should include topic of the paper, affiliation, author’s name, contact number and email address.

Please indicate the above information only on the cover page and not anywhere else

  • File format: Papers submitted for review must be in word or pdf format.
  • All submissions will be forwarded to our Paper Review Panel for double-blind review.
  • Once the submission is accepted, at least one of the authors must register for and present the paper at the conference.
  • Final copies of accepted papers will be professionally published as edited conference proceedings.

Important Dates:

  • Deadline for abstract submission : 15 October 2017
  • Confirmation of acceptance : 1 November 2017
  • Conference Date : 29 November – 1 December 2017

Please submit email abstracts to :  paper@dusitconference.com

Jane Ashton Director of Sustainable Development for TUI travel joins the conference on Monday 4th Sept to discuss the TUI international customer research on sustainable tourism, in the context of our 2015-2020 Better Holidays, Better World strategy

Jane Ashton Director of Sustainable Development for TUI travel joins the conference on Monday 4th Sept to discuss the TUI international customer research on sustainable tourism, in the context of our 2015-2020 Better Holidays, Better World strategy

Join us http://www.bournemouth.ac.uk/visitor-economy

BU Tourism and Hospitality Conference Bournemouth University, 4-6th September 2017  Visitor Economy: Strategies and Innovations

http://www.bournemouth.ac.uk/visitor-economy Register on https://thevisitorseconomy.eventbrite.com Programme http://www.bournemouth.ac.uk/visitor-economy-programme  

programme, keynotes, papers and social programme

https://drive.google.com/file/d/0B2E60FvQiIpTQ0otWFd3TEUybWc/view

 

 

 

CHME2018 Innovation in Hospitality: connecting all stakeholders to deliver memorable experiences 22th-25th May 2018 Bournemouth University, UK

CHME2018 CALL FOR PAPERS AND POSTERS

27th Council for Hospitality Management Education 

CHME Annual Research Conference

Innovation in Hospitality: connecting all stakeholders to deliver memorable experiences

22th-25th May 2018 Bournemouth University, UK

Bournemouth University is proud to host the 27th Council for Hospitality Management Education’s Annual Research Conference in May 2018.  www.bournemouth.ac.uk/CHME2018

 

The hospitality industry strives to cope with the changing forces in the environments in which it operates.  Such changes are multifaceted and driven by dynamic economic, political, social and technological forces.  Innovation in hospitality is crucial so that all stakeholders can offer improved and memorable customer experiences in a situation of flux.   The Council for Hospitality Management Education conference is the best avenue to drive our agenda for research and learning in hospitality with regards to products and services, process, marketing, people and institutional innovation. The conference theme relates to innovative practices in all aspects of the hospitality experience including in hospitality education.

There is also growing academic interest in issues related to the hospitality experience such as the sharing economy, talent management, technology and distribution, food innovation and design, crisis and risk management and gender and religion. The CHME18 conference invites contributions within the following main themes:

CHME18 conference main themes

•Hospitality Management

•Learning, Teaching, and Assessment •Critical and Cultural Studies in Hospitality

•Today’s and Tomorrow’s consumer

•Technology and Innovation in Hospitality.

 

Other relevant thematic areas include

•Experiences and consumers of the future

•The sharing economy and challenges to commercial hospitality

•Collaborative consumption and co creation

•Management of talent

•HR and Leadership in Hospitality

•Technology and distribution

•Food innovation and design

•Luxury vs functionality

•Gender and religion

•Female leadership in hospitality

•Crisis management, risk management, safety and security

•The Future of hospitality.

 

We also invite workshop contributions from industry stakeholders and practitioners under the theme: ‘Innovation in Hospitality and tomorrow’s consumers’.  We would like to engage industry professionals and government officials in a dialogue on how to best utilise our education and research outputs for the benefits of the industry and to share best practice.

The deadline for submissions is Friday 26th January 2018.

Papers and posters should be submitted to:  papers@chme18.org and posters@chme18.org

Industry workshop proposals should be submitted to: hosman@bournemouth.ac.uk

For more information please contact CHME2018 Chair, Dr Hanaa Osman

hosman@bournemouth.ac.uk

For full details of the conference and paper, poster and workshop guidelines, please visit the conference web site: www.bournemouth.ac.uk/CHME and

http://www.chme.org.uk/news/2017/06/01/2018_CHME_Annual_Research_Conference/

programme, keynotes, papers and social programme for the BU Tourism and Hospitality Conference

We are absolutely delighted with the programme, keynotes, papers and social programme for the BU Tourism and Hospitality Conference and look forward to welcome good friends to @Bournemouth Bournemouth University Department of Tourism and Hospitality​ next week 

https://drive.google.com/file/d/0B2E60FvQiIpTQ0otWFd3TEUybWc/view?usp=sharing

BU Tourism and Hospitality Conference

https://drive.google.com/file/d/0B2E60FvQiIpTQ0otWFd3TEUybWc/view?usp=sharing

BU Tourism and Hospitality Conference Bournemouth University, 4-6th September 2017  

Visitor Economy: Strategies and Innovations

http://www.bournemouth.ac.uk/visitor-economy Register on https://thevisitorseconomy.eventbrite.com

Learn how to measure your digital marketing campaigns with Dr Philip Alford

Learn how to measure your digital marketing campaigns with Dr Philip Alford 

Online marketing is a game changer for businesses, however the range of digital channels and platforms and their complexity present challenges in measuring the effectiveness of marketing.

https://marshamcourthotel.co.uk/how-to-measure-your-digital-marketing-campaigns/

Dr Philip Alford is a Senior Lecturer at Bournemouth University and a small business marketing specialist.

His particular interest lies in investigating and improving the ways in which technology can support more innovative and entrepreneurial marketing among small businesses. Within this remit, a specific focus lies in how small business owners and entrepreneurs can leverage online marketing analytics to enable more agile and responsive marketing.

Dr Alford will be delivering two workshops for owners and managers who are at an intermediate stage and want to learn about approaches that will enable them to take it to the next level, particularly in terms of measuring its impact.

These workshops form part of a series of Professional Development Courses organised by the Department of Tourism and Hospitality at Bournemouth University in collaboration with Marsham Court Hotel.

 

Philip’s work forms part of the eTourism Lab which sits under the auspices of the International Centre for Tourism and Hospitality Research  at Bournemouth University.

The full programme for the course delivered over two separate sessions can be viewed here

PLEASE NOTE: THERE ARE ONLY 15 PLACES AVAILABLE!

Dates:

Workshop 1 Tuesday 19th September 2017   0830 – 1300

Workshop 2 Tuesday 3rd October 2017        0830 – 1300

Bookings on https://marshamcourthotel.co.uk/how-to-measure-your-digital-marketing-campaigns/

Tony Matharu confirmed keynote speaker at the BU conference

Tony Matharu, Founder and Chairman of Blue Orchid Hotels, confirmed keynote speaker at the BU Tourism and Hospitality Conference Bournemouth University, 4-6th September 2017  Visitor Economy: Strategies and Innovations http://www.bournemouth.ac.uk/visitor-economy 

Tony combines his passion for hospitality with philanthropy, sport and community engagement. He was awarded ‘Hotelier of the Year’ in 2013; received a ‘Special Recognition Award’ for his Contribution to London’s Success and a Technology and Innovation Award in 2014. He founded a global hospitality consultancy which has created a number of innovative and award winning technology solutions, together with two award winning spa and guest amenity brands: Ajala Spa and Redwood & Feller.

BU Tourism and Hospitality Conference Bournemouth University, 4-6th September 2017  Visitor Economy: Strategies and Innovations http://www.bournemouth.ac.uk/visitor-economy 

Register on https://thevisitorseconomy.eventbrite.com 

Programme http://www.bournemouth.ac.uk/visitor-economy-programme  

#BUProud Andrew Cole MBE is a BA (Hons) Tourism Studies graduate, now General Manager of Touchwood Shopping Centre

“The degree was only a part of the help that BU gave; the ability to experience life and meet great friends and a support network was the other. This opened doors and opportunities that steered me into a career I wasn’t expecting.”

When Andrew Cole first came to study in Bournemouth, he had aspirations of becoming a rock star. Instead, he found himself starting the journey to a long and successful career in hospitality management – and met the woman of his dreams.

Andrew Cole BU Proud

“If I’m honest, I really wasn’t sure what the future held for me at the time and the thought of tourism studies interested me as it appeared to me to be a business studies degree focused on the travel industry,” said Andrew, who graduated from BA (Hons) Tourism Studies in 1992.

“I did also have aspirations on becoming a famous rock guitarist and saw Bournemouth as a lively place to chase that dream, which of course got sidetracked!

“I was also hoping to meet the woman of my dreams there and that bit did come true. Sarah is also a Bournemouth University graduate, we met in my second year and we are still happily married twenty five years later with two kids.”

Throughout his degree, Andrew also made the most of the extra-curricular activities on offer at BU, including a third year placement at a local nightclub.

“It was definitely enlightening but actually taught me a huge deal on customer service, operations and leadership,” Andrew remembers.

“The extra-curricular bits were wide and varied as I developed a wide range of friends both from the university and from the part-time bar and hotel jobs to pay the way.”

Those part-time hotel jobs – alongside the experience and education gained during his degree – paved the way for a successful twenty year career in the hotel industry upon graduating.

Andrew Cole close up

Andrew was first made general manager of a hotel in the Cotswolds at the tender age of 24, and moved through several general manager roles across the country – eventually running the four star Ramada hotel in Solihull before moving to property management and shopping centres.

As general manager for the 650,000sqft Touchwood Shopping Centre in Solihull, Andrew is now responsible for over £200 million in sales and a 14 million footfall annually.

“My career path was a bit of an accident but that in itself shows you that if you can leave with a good degree you will eventually find your niche,” said Andrew, adding that gaining real world experience and connections during a degree are equally as important.

“My main tips would be to get experience in the real world and a job alongside your studies can really help that. Develop your links with colleagues and friends as who you know is so important and you need to start early.

“Leadership skills are also a massive missing element in a lot of graduates’ arsenal so try and develop those too.”

Andrew has also made himself an integral part of the Solihull community, and was awarded an MBE for services to retail and charity in the 2016 Queen’s Birthday Honours list.

“They never usually tell you the exact reasons behind an MBE but I can guess and say it was due to me having a lot of outside interests other than the main career.

“I started a charity transporting blood samples and records between hospitals on emergency Blood Bikes, organised a fireworks display for Solihull Round Table for 12,000 people each year for five years, and I sit on a lot of boards and committees such as Shopmobility and the Employment and Skills Board.”

Andrew still looks back fondly on his time at BU and believes it gave him the tools he needed to make up his mind about his career path, and then be able to pursue those choices.

“BU was brilliant and I created memories that will last a lifetime. For me BU was the perfect blend of education, nightlife, safety, beach and things to do.

“The degree was only a part of the help that BU gave; the ability to experience life and meeting great friends and a support network was the other. This opened doors and opportunities that steered me into a career I wasn’t expecting.”

Find out more about studying Tourism, Hospitality and Events degrees at BU