New Paper: Martinez-Gonzalez, J., Lopez, E., Buhalis, D., 2017,  The loyalty of young residents in an island destination: An integrated model. Journal of Destination Marketing & Management

New Paper: Martinez-Gonzalez, J., Lopez, E., Buhalis, D., 2017,  The loyalty of young residents in an island destination: An integrated model. Journal of Destination Marketing & Management Vol.6(4), Pages 444-455 https://authors.elsevier.com/c/1WAuD_,51~BBfyw

FREE ACCESS until 26 January 2018

Abstract

This paper investigates the factors that influence the loyalty of young residents as tourists in their home destination in the context of domestic tourism. The interest in studying the loyalty of this particular population segment stems from their consumption potential, their influence, and for the triple role they can play as tourists in the destination, as residents in the destination and as collaborators with local tourism companies. The setting for this study is one of growing domestic tourism in a destination made up of islands, the Canary Islands (Spain). The importance of this kind of research for island destinations arises from the negative impacts of tourism that island destinations suffer more than others, often with negative repercussions on loyalty. This paper studies the role of tourism companies, the product, the place and the young residents themselves in the formation of loyalty. A sample of 678 young residents from the Canary Islands responded to an ad hoc questionnaire of 22 items. The descriptive analysis highlights that young residents value to varying degrees all the variables included in the model (tourism companies, place, product and tourist variables). The discriminant analysis shows that there are no significant differences in the perceptions of young residents according to gender, island of residence or the number of trips made within the destination, which confirms the generational nature of the study and the possibility of extrapolating the results. Using the causal model proposed, the formation of loyalty among young residents is explained. In this model, the variables related to the company and the product hardly influence loyalty formation among young residents when these variables are integrated into the same model with place variables (identity, attachment and familiarity). These variables initiate the chain of cause and effect that culminates in the formation of satisfaction and loyalty among tourists, relegating company and product variables to the background.

Bournemouth University was one of the partners at the Dusit Gracious Hospitality and Tourism International Conference 2017 at the Dusit Thani College Bangkok Thailand

Bournemouth University was one of the partners at the Dusit Gracious Hospitality and Tourism International Conference 2017 that took place at the Dusit Thani College Bangkok Thailand 29th November to 2nd December 2017 http://dusitconference.com/.  

Professor Dimitrios Buhalis Head of Department of Tourism and Hospitality Bournemouth University was the CoChair of the conference and worked closely with the Chair Dr Sarote Phornprapha President Dusit Thani College for the design and the delivery of the amazing conference programme http://dusitconference.com/programme/  and fantastic speakers from around the world http://dusitconference.com/speaker-profile/

The conference attracted 200 people and provided a forum for discussion on Gracious Hospitality and Tourism. Asian Hospitality and Tourism is often seen as offering superior experiences to visitors and guests.  Within the Thailand and the Dusit Thani Hotels and College context, Gracious Hospitality and Tourism is emblematic of the experience cocreation.  Hospitality infused with authentic Thai values ensures the relentless focus on guest experience as part of Thai heritage.  Kindness, compassion, and care are all in the DNA, and inspire the same distinctive service at each Dusit branded property worldwide. 

Thai hospitality is epitomised by graciousness, offering courteous, kind, and pleasant, courteous, polite, civil, chivalrous, well mannered, mannerly, decorous, tactful, diplomatic; kind, benevolent, considerate, thoughtful, obliging, accommodating, indulgent, magnanimous, friendly, amiable, cordial, hospitable experiences. This is often in contrast to different styles of hospitality and tourism found around the world. 

This conference adopted an inclusive approach and focused on the opportunities and challenges of Gracious Hospitality and Tourism. It analysed a range of hospitality and tourism businesses and organisations and explored dynamic innovations to maintain competitive advantages.  The conference had a strong future focus towards 2030 and aims to become an annual event.


Mark Cribb of Urban Guild is our guest lecturer

Mark Cribb of Urban Guild is our guest lecturer at Bournemouth University Department of Tourism and Hospitality tomorrow Tuesday 5th December 15:00 at the Marconi Lecture Theatre
Mark Cribb, Managing Director of the Urban Guild is a well-known, established and successful entrepreneur. https://urbanguild.co.uk/

Alumnus Graham Chambers Chewton Glen’s HR Advisor is recruiting more BA graduates

Graham Chambers works in HR for the five-star Chewton Glen Hotel and Spa.  Having spent his year-long placement at Chewton Glen, the hotel team persuaded him to take up a full-time position while completing his degree part time at Bournemouth. Graham worked as Chewton Glen’s Front of House Manager before moving on to manage the group’s Cliveden House Spa.

He subsequently qualified in HR and returned to become Chewton Glen’s HR Advisor. He said: “Coming to events like this enables you to meet people whose shoes you were in not so long ago. I am passionate about who I work for, so I want to promote the opportunities it can offer to others. At the same time, I can also share my own career story and help people to think about wider roles in the service sector. Hotels such as Chewton Glen have a large team of professional support staff and can, therefore, offer a variety of career routes.”

BUProud of Sybil Pithie human resources for The Savoy Hotel – London she is doing well and came back to recruit more BU graduates

#BUProud of Sybil Pithie human resources for The Savoy Hotel – London she is doing well and came back to recruit more BU graduates.

Alumni now building their careers in the service sector returned to BU this week for the Faculty of Management Careers Fair.

Employers from the retail, events, leisure, tourism and hospitality industries attended the event to promote opportunities for current students. The fair, which combined employer stands with presentations, was organised as part of the Student Talent Employability Engagement Programme (STEEP).

Among the visitors was Sybil Pithie, who graduated from BU with a BA (Hons) in International Hospitality Management in 2015, and who now works in human resources for The Savoy Hotel – London.

Sybil originally joined The Savoy’s graduate scheme following an introduction made while at university. However, when an opportunity came up to join the hotel group’s HR team, she jumped at the chance. She said: “It is great to come back to Bournemouth to speak to current students. You can see that students are nervous about speaking to potential employers, but as soon as I tell them that I was in their position a couple of years ago, they visibly relax. My time at Bournemouth gave me valuable contacts and practical skills which I could apply to many areas of the hospitality industry. However, in this industry, it is as much about who you know as what you know, so events like this provide valuable opportunities for students and employers alike.”

 

BU is glad to support the Dusit Gracious Hospitality and Tourism International Conference 2017 Wednesday 29th November to 2nd December 2017 Dusit Thani College Bangkok Thailand 

Dusit Gracious Hospitality and Tourism International Conference 2017

Wednesday 29th November to 2nd December 2017

Dusit Thani College Location Dusit Princess Srinakarin Hotel, Bangkok Thailand

http://dusitconference.com/

Very pleased to co Chair the Dusit Gracious Hospitality and Tourism International Conference 2017 Bangkok Thailand with Dusit Thani College President Dr Sarote Phornprapha.

See the amazing programme http://dusitconference.com/programme/ and fantastic speakers http://dusitconference.com/speaker-profile/

Join us – register on https://www.zipeventapp.com/e/Gracious-Hospitality-and-Tourism-Conference

INDICATIVE PROGRAMME

Dusit Gracious Hospitality and Tourism International Conference 2017

Wednesday 29th November to 2nd December 2017 

http://dusitconference.com/wp-content/uploads/2017/11/DUSITGraciousConferenceProgram-10.3.1.pdf

SPEAKER LIST

Name Position Organization Country Session
Ms. Nopparat Aumpa General Manager Banyan Tree Hotel Bangkok Thailand Wellness and Well-being
Ms. Suparattana Benjarongkul Deputy Chief Operating Officer Rakbankerd Co., Ltd. Thailand Competitiveness
Prof.  Dimitrios Buhalis Head of Department Tourism and Hospitality Bournemouth University United Kingdom Gracious Hospitality & Tourism
Prof. Carlos Costa Professor and Head of the Department of Economics, Management, Industrial Engineering and Tourism (DEGEIT) University of Aveiro – Portugal Portugal Wellness and Well-being
Mr. Paolo Cuccia President Gambero Rosso Holding Spa Italy International Gracious
Mr. Siradej Donavanik Director – Project Investment Dusit International Thailand Hospitality & Tourism 2030
Mr. Ragnar Fridriksson Managing Director World Association of Chef Societies (WACS) France Culinary and Gastronomy
Dr. Agnès Giboreau Director of the Center for Food and Hospitality Research Institute Paul Bocuse, France France Culinary and Gastronomy
Dr. Mario Hardy Chief Executive Officer The Pacific Asia Travel Association (PATA) Thailand Competitiveness
Mr. Perry Hobson Pro Vice-Chancellor of Global Engagement Taylor’s University Malaysia Competitiveness
Dr. Cathy Hsu Chair Professor The Hong Kong Polytechnic University Hong Kong Gracious Hospitality & Tourism
Prof. Jafar Jafari Professor University of Wisconsin USA Tourism and Hospitality Research Publications Workshop
Mr. Andrew Jones Guardian Sanctuary Resorts Thailand Wellness and Well-being
Mr. Weerasak Kowsurat Chairman of the Board Thailand Convention and Exhibition Bureau (TCEB) Thailand Gracious Hospitality & Tourism
Mr. Nadhadvathana Krishnamara Director – General, Department of Protocol Ministry of Foreign Affairs, Kingdom of Thailand Thailand Gracious Hospitality & Tourism
Mr. Andrew Lennox CEO Koh Thai Tapas United Kingdom Culinary and gastronomy
Mr. Alex Mavro Co-Founder The Corporate Responsibility & Ethics Association for Thai Enterprise Thailand Competitiveness
Prof. Ir. Wiendu Nuryanti Department Head of Architecture and Planning, Faculty of Engineering Universitas Gadjah Mada (UGM), Yogyakarta Indonesia Gracious Hospitality & Tourism
Mr. Jackson Pek Vice President Amadeus IT Thailand Gracious Hospitality & Tourism
Prof. Sarote Phornprapha President Dusit Thani College Thailand International Gracious
Mr. Nick Pisalayaput Co-Founder and Faculty Advisor Faculty of Management and Strategy, Sasin Centre of Sustainability Management (SCSM) Thailand Competitiveness
Ms. Petchpring Sarasin Advisor Dusit Thani Excellence Center Thailand Gracious Hospitality & Tourism
Mr. Yateendra Sinh CEO of Lausanne Hospitality Consulting SA Lausanne Hospitality Consulting SA Switzerland International Gracious
Mr. Yuthasak Supasorn Governor of Tourism Authority of Thailand Tourism Authority of Thailand Thailand International Gracious
Ms. Suphajee Suthumpun Group Chief Executive Officer Dusit Thani Public Company Limited Thailand International Gracious
Mr. Yoshiki Tsuji President Tsuji Culinary Institute Japan International Gracious
Mr. Thanabodi Vajarasathira Managing Director ITC Bangkok Co., Ltd Thailand Hospitality & Tourism 2030
Mrs. Kobkarn Wattanavrangkul Minister of Tourism and Sports Ministry of Tourism and Sports Thailand Keynote speaker
Mr. Narun Wiwattanakrai Executive Director Siam Wellness Group Public Co., Ltd. Thailand Wellness and Well-being

BA (Hons) Tourism Management graduate Maris Kuklis is MICE Account Manager for Etihad Airways

BA (Hons) Tourism Management graduate Maris Kuklis is MICE Account Manager for Etihad Airways.

In a recent communication he said “I studied for the BA (Hons) Tourism Management at Bournemouth University and graduated in 2008. I’m working now for Etihad Airways as MICE Account Manager in the London Office.

Studying at Bournemouth University helped to set the stage for the start of the career in business tourism. It was very relevant as offered a great choice and relevant subjects studied, to mix of people we met and made lifetime friends with some of which we are working in my day to day job. Without BA (Hons) Tourism Management, I would not be where I am today

There are particular aspects of the course that helped me succeed after graduation and in particular the combination of group work, presentation and variety of subjects from finance, to accounting to small business management. As well as fantastic lecturers, the field trip to Cyprus in year 2 and wealth resources available through at the University from books to online reports.

My BU experience overall was live changing and motivating to do a global career. I was involved in many extra-curricular activities while studying such as the BU Athletics Club and setting up the Student Entrepreneurship Club called Business Mania.

My advice to any recent graduates looking for work is talk to family and friends ifthey know of any job openings through friends – ask for recommendations. Join key industry Associations where potential employers may attend – have a business card ready. Gain as much work experience as possible through various paid and charity work. Update your CV and Linkedin Profile with most recent information – ask someone to proofread the profile. Have a professional looking headshot profile picture and dont forget to network.

 

       

Do not miss : ITT Future You ‘on the road’ Wednesday 22nd November  3pm-4pm   KG03

ITT Future You ‘on the road’ Wednesday 22nd November  3pm-4pm   KG03

The ITT Future You event is a spin-off of the very successful ITT Future You conference that takes place at the World Travel Market each year http://www.ittfutureyou.com/

This year BU is very pleased to welcome:

Claire Steiner

HR & Talent Professional and Director & Chair of Education & Training, The Institute of Travel and Tourism and;

Nathan Cable

Co-founder/head of sales and marketing, Party Hard Travel 

They will talk about their inspiring career journey’s to whet your appetite for the careers that are available to you within the tourism industry.

Book here: https://mycareerhub.bournemouth.ac.uk/students/events/detail/768167

 

Professor Dimitrios Buhalis will be Chairing the 2nd Annual Cultural Tourism Middle East Forum in Dubai

Professor Dimitrios Buhalis will be Chairing the 2nd Annual Cultural Tourism Middle East Forum https://culturaltourismme.iqpc.ae/

1 – 2 NOVEMBER 2017 at the MEYDAN HOTEL, DUBAI, United Arab Emirates

Developing sustainable cultural tourism in the Middle East region. The preservation of culture and heritage is top in the agenda for cultural and tourism authorities in the GCC and Middle East region with billions of dollars currently invested in a series of projects to develop new world-class cultural attractions. The conference will gather again high-level officials from the tourism, cultural development & antiquities, heritage & arts, cultural activities, and architectural heritage community to showcase their latest developments and share ideas and strategies to protect, preserve and promote their unique culture and heritage.