Bournemouth University Department of Tourism and Hospitality Top 10 in the world in the QS World University Rankings by Subject 2019: Hospitality & Leisure Management

Posted . Filed under News.

Bournemouth University Department of Tourism and Hospitality Top 10 in the world in the QS World University Rankings by Subject 2019: Hospitality & Leisure Management.

https://www.topuniversities.com/university-rankings/university-subject-rankings/2019/hospitality-leisure-management #hospitality #tourism #leisure #management #university #QS #ranking

 

 

Our MSc students volunteer and attend the Opportunity 2019 Conference: Revenue Management and the Connected Customer https://www.opportunity2019.co.uk/ in London.

Posted . Filed under Featured, Student Experience.

It was a great pleasure and experience to volunteer with my colleagues for the Opportunity 2019 Conference: Revenue Management and the Connected Customer https://www.opportunity2019.co.uk/ in London. The attendees of the one day conference mainly consist of revenue managers as well as CEOs and Founders of start-up companies. The annual conference is one of the well-attended events on revenue management among the revenue management community.

The conference was well organized and very successful. I fully enjoyed the whole conference with so many interesting discussions on several aspects of Revenue Management. The session delivered by Russell Low (Director of Revenue, UK&I, Accor Hotels), Duncan Anderson (CEO, Humanise.AI), Vivek Bhogaraju (Director, Revenue Management Solutions, Expedia Group) and Hampus Ljunggren (Head of Business Development & Partnerships , Travel Appeal) – particularly on Artificial Intelligence and the use of technology to connect customers were very informative. During the conference, the key takeaway was – That the new generation of Revenue Managers need to learn how to unlearn in order to revolutionize how to stand out in the saturated market.

I manage to meet several founders of companies dealing with technology and AI for Revenue Management during the networking sessions. It was an enjoyable and knowledgeable experience and I would like to express my gratitude to Professor Dimitrios and Michelle from Revenue by Design for giving me this opportunity to volunteer and attend the conference. I have definitely benefited very much from this fantastic event.

Emily Cheng

 

Bournemouth University supports the SEA CHANGE Conference

Posted . Filed under Events and Conferences, Research.

Dr Anya Chapman and Dr Duncan Light from Bournemouth University’s Department of Tourism and Hospitality have been extensively involved in the development and organisation of the SEA CHANGE Conference taking place 4-6 September 2019 at Blackpool.

Managing the challenge of protecting coastal heritage in the face of climate change –
Blackpool, 4th – 6th https://wmf.org.uk/events/sea-change-conference/

SEA CHANGE is one of the events which forms part of Blackpool’s three piers World Monuments Fund ‘Watch Status’, which focuses on heritage assets at risk from climate change. Anya helped Blackpool Council bid for ‘Watch Status’ and has been involved in delivering previous events such as the ‘Big Pier Watch Day’ in June 2018, which was attended by over 6000 people. Bournemouth University is the exclusive academic partner for the SEA CHANGE conference and we look forward to welcoming practitioners and researchers from a variety of backgrounds and academic disciplines to contribute in tackling the threat of climate change to coastal heritage.

 

Professor Dimitrios Buhalis edited Special Issue: Smart tourism and competitive advantage for stakeholders with Chulmo Koo and Luiz Mendes-Filho

Posted . Filed under Research.

Latest Tourism Review issue Vol.74(1) 2019,
Special Issue: Smart tourism and competitive advantage for stakeholders
Editor(s): Chulmo Koo, Luiz Mendes-Filho and Dimitrios Buhalis
In Memory of Oriol Miralbell

https://www.emeraldinsight.com/toc/tr/74/1

Guest editorial Smart tourism and competitive advantage for stakeholders Chulmo Koo, Luiz Mendes-Filho, Dimitrios Buhalis (pp. 1 – 4) PDF (66 KB)

Tourism information technology research trends: 1990-2016 Yulan Yuan, Yuen-Hsien Tseng, Chaang-Iuan Ho (pp. 5 – 19) Keywords: Bibliographic coupling analysis, Bibliometric approach, Computer-assisted analysis, Tourism information technology PDF (305 KB)

Tourists’ shifting perceptions of UNESCO heritage sites: lessons from Jeju Island-South Korea Kun Kim, Ounjoung Park, Jacob Barr, Haejung Yun (pp. 20 – 29) Keywords: Text mining, Smart tourism, Time-series analysis, Jeju Island, Topic modeling, User-generated content (UGC) PDF (248 KB)

Gamified mobile experiences: smart technologies for tourism destinations Ander Garcia, Maria Teresa Linaza, Aitor Gutierrez, Endika Garcia (pp. 30 – 49) Keywords: Analytics, Gamification, DMO, Mobile experience PDF (483 KB)

Smart hospitality: Taiwan hotel stakeholder perspectives Rosanna Leung (pp. 50 – 62) Keywords: ICT, Taiwan, Technology adoption, Barriers, Stakeholder perspective, Smart hotel PDF (195 KB)

Smart destinations and tech-savvy millennial tourists: hype versus reality Francisco Femenia-Serra, José F. Perles-Ribes, Josep A. Ivars-Baidal (pp. 63 – 81) Keywords: Generation Y, Smart tourism, Millennials, ICTs, Smart tourism destinations, Tourist behaviour PDF (332 KB)

Mobile technologies and applications towards smart tourism – state of the art  Jelena Dorcic, Jelena Komsic, Suzana Markovic (pp. 82 – 103) Keywords: Technology, Smart tourism, Consumers, Mobile technologies, Mobile applications, Providers PDF (438 KB)

Data-focused managerial challenges within the hotel sector Markus Lamest, Mairead Brady (pp. 104 – 115) Keywords: Data analytics, Dashboards, Social media data, Consumer voice, Marketing accountability,Managing data, Customer digital data PDF (196 KB)

The emerging smart event experience: an interpretative phenomenological analysis John Richard Thomas Bustard, Peter Bolan, Adrian Devine, Karise Hutchinson (pp. 116 – 128) Keywords: Interpretative Phenomenological Analysis, Event Experience, Smart Tourism, Smart Destinations,Smart Event Experience, Smartphone Applications PDF (196 KB)

The MSc Hotel and Food Services Management visits the Institute Paul Bocuse in France

Posted . Filed under News.

The MSc Hotel and Food Services Management has as its focus the rapidly developing international hospitality sector which is both a dynamic and expanding part of many economies. As part of the programme we visited the Institute Paul Bocuse in France to experience the research culture and their approach to food research. We learnt how they

  1. train future professionals, to be competent and open to the world of tomorrow, for industry, and academia.
  2. lead scientific projects in response to current and future societal challenges.
  3. innovate, create new methods, new products, and new services.

 

We had an excellent visit as reflected in these testimonials

The visit to the Institut Paul Bocuse allowed me to shape my dissertation topic further. To meet academics working at the cutting edge of food research was inspiring and a very useful opportunity to discuss what my own research might look like. Food for thought!

It is difficult to express my feelings in a few sentences about 3-day-trip in Lyon. It was an interesting and memorable experience to explore the city’s gastronomic heritage and local cuisine as well as gain more knowledge on food services management from PhD students in Paul Bocuse Institute.

 

Bournemouth University Department of Tourism and Hospitality is the academic partner for this year’s Boutique Hotel Guest Experience Awards

Posted . Filed under News.

Bournemouth University Department of Tourism and Hospitality is the academic partner for this year’s Boutique Hotel Guest Experience Awards #BoHoAwards, which recognise excellence in guest experiences based on real guest feedback. Find out more and enter now: https://www.bohoawards.co.uk/

 

 

 

 

 

 

 

#hospitality #guestfeedback #guestexperience #experience #tourism #awards