Contribute to two books : Smart Cities and Sharing Economy CALL FOR BOOK CHAPTERS

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Contribute to two books : Smart Cities and Sharing Economy CALL FOR BOOK CHAPTERS

Published by Goodfellow Publishers
Smart Cities: Co-creating experiences, challenges and opportunities |
Editors: Dimitrios Buhalis, Babak Taheri, and Roya Rahimi https://easychair.org/cfp/SC1

The Sharing Economy: Perspectives, Opportunities and Challenges
Editors: Babak Taheri, Roya Rahimi, and Dimitrios Buhalis https://easychair.org/cfp/SE1

Important dates:
Abstract Deadline: 15th Jan 2020
Chapter Submission Deadline: 12 June 2020
Feedback deadlines: 8 August 2020
Submitting revised chapters: 30 October 2020
Review by editors: October to December 2020
Submitting final chapters: 18 December 2020
Submitting to Publisher: 12 February 2021

Action required – Guidelines for proposal submissions:

  • A 500-1,000 word proposal
  • Title page: title of the paper, full name of the author(s), affiliation and contact information
  • One diagram describing your contribution to the topic.
  • A short bio (around 150-250 words) for each author
  • Soft copy as Word document attachment should be uploaded to the links

_____________________________________________________________________Smart Cities: Co-creating experiences, challenges and opportunities
Editors: Dimitrios Buhalis, Babak Taheri, and Roya Rahimi
https://easychair.org/cfp/SC1

This book will provide a new insight for the current issues and opportunities on smart cities and related concepts in the next generation of urban evolution. It will provide a better understanding of city services but also the enhancement and evaluation of locals’ (and visitors) experience and city decision making processes by creating liveable environments and business solutions. The book will serve as a main reference point for smart cities researchers, scholars, students and practitioners state-of-art knowledge depository on marketing management (and related areas e.g., urban studies) from a new modern perspective within the smart cities.

PROVISIONAL AND INDICATIVE LIST OF CHAPTERS (SUGGESTIONS WELCOME!)
Ch 1. Introduction to Smart Cities: Co-creating experiences, challenges and opportunities
Ch 2. Co-creating smart experiences (defining co-creation of value and related concepts in contemporary age)
Ch 3. Current challenges for smart cities, tourism and urbanisation (challenges in cities which leads to need to smart cities opportunities)
Ch 4. Value co-creation in smart cities (defining smart cities and related concepts)
Ch 5. Digital transformation (in relation to smart cities and digital world)
Ch 6. Smart sustainable environment and cities (CSR and sustainability)
Ch 7. Smart people (Human capital: issues and opportunities in smart cities)
Ch 8. Smart economy (Investment: issues and opportunities in smart cities)
Ch 9. Smart mobility (Transportation: issues and opportunities in smart cities)
Ch 10. Smart living (Community engagement: issues and opportunities in smart cities)
Ch 11. Smart governance (Politics and government engagement)
Ch 12. Smart Business models, co-creation of experiences and smart cities
Ch 13. Smart trends in the tourism and hospitality industry
Ch 14. The Smart future: stakeholders, catalysts, opportunities and challenges
Ch 15. Case studies (this chapter will have a case study for each of 14 chapters)

_____________________________________________________________________The Sharing Economy: Perspectives, Opportunities and Challenges
Editors: Prof. Babak Taheri, Dr. Roya Rahimi, and Prof. Dimitrios Buhalis
https://easychair.org/conferences/?conf=se1

This book will focus on the sharing economy from a marketing and managerial perspective and will explore implications area of tourism marketing and management, services marketing and urban studies. It will encourage new theoretical and empirical development on sharing economy studies in the service industries field and offers a new insight to indicate potential research opportunities and areas of interest different aspects of sharing economy. Target readership will be higher level undergraduate (UG) and postgraduate (PG).

PROVISIONAL AND INDICATIVE LIST OF CHAPTERS (SUGGESTIONS WELCOME!)
Ch 1. Introduction The Sharing Economy: Perspectives, Opportunities and Challenges
Ch 2. Exploration of service platforms and marketplaces (defining platform services, adventuristic start-ups)
Ch 3. Sharing economy (defining sharing economy and related concepts)
Ch 4. Application of co-creation of value: Two-sided markets (locals vs. visitors)
Ch 5. Gig economies (defining gig economy and related concepts)
Ch 6. National culture and sharing economy (matchmaking, and studies within other culture/context)
Ch 7. Overarching theories on sharing economy (e.g., social exchange theory, complexity theory, norm activation model, etc)
Ch 8. Models of platform-based sharing economy businesses (defining customer lifetime value (e.g., business to customer model; P2P: peer to peer model, etc.); plus for-fee models (e.g., Uber, Airbnb) or no-fee models (e.g., TripAdvisor, Instagram, Wikipedia)
Ch 9. Big data and digital marketing (the importance of digital marketing within the sharing economy)
Ch 10. Operations management in sharing economy (operations and process in sharing economy)
Ch 11. The law of sharing economy (regulations, licensing, roles of state governments etc)
Ch 12. Ethics and sustainability in sharing economy (CSR and sustainability issues)
Ch 13. Future of sharing economy
Ch 14. Case studies (this chapter will have a case study for each of 13 chapters)

Interview by BU Graduate Ioakeim Gritsipis, Founder of Just Grow Hospitality

Posted . Filed under Alumni News.

BU Graduate Ioakeim Gritsipis, Founder of Just Grow Hospitality

We reproduce the interview of BU Graduate Ioakeim Gritsipis. Ioakeim graduated from Bournemouth University MSc in Tourism Management and Marketing in 2010.

Source https://news.gtp.gr/2019/12/02/new-faces-ioakeim-gritsipis-founder-just-grow-hospitality/?fbclid=IwAR14TSisGzDYne2pOrJAoBlsluX5yEy3zwZwJXRVdTVU7dV4F9J9hbuEz-g

Posted On 02 Dec 2019
By : 

“New Faces” is a column by GTP that introduces the young professionals of the Greek tourism industry. In each column, the young Greek professionals refer to issues related to their profession, the travel & tourism sector and Greece as a destination.

Ioakeim Gritsipis

“Greece needs to invest more in the combination: knowledge, people and technology. The industry needs to trust more the right talented professionals that have the right knowledge.”

Business: Just Grow Hospitality
Location:  Athens, Greece

Ioakeim Gritsipis was born in Piraeus in 1983. He is a graduate of the Higher Technological Institute of Patras with a major in Tourism Management and a holder of a Master’s Degree in Tourism Management and Marketing from Bournemouth University, UK. Professionally, he has been in the hospitality and travel business since 2003. Having several years of working experience in hotels on Mykonos and in Athens, and after his Master’s degree, he joined Booking.com as an account manager. For seven years he was responsible for the sales and development of several destinations, some of them being among the top performing in Greece such as Santorini, Paros and islands in the Sporades group. Today, Ioakeim is the founder of Just Grow Hospitality, a hospitality sales and marketing management company that focuses on small and mid-sized accommodations with a current portfolio of more than 10 properties.

  • What are the things you like best about your job and how would you describe your hospitality and tourism management philosophy?

What I love most about my job is that it deals with the dynamic nature of the tourism industry. Every day is a new day with new challenges and that fascinates me. Additionally, my job is always balanced between two aspects – the human factor and the business factor. On one hand, and above all, everything has to do with the people and their experiences, whereas on the other hand, we have the technology and the data that steer our strategic decisions. Both of them are very important and I really enjoying the dual nature of my job.

  • Have you had to face any challenges in your career to get to where you are today?

The great part of this job is that we face challenges every day. Sometimes small, sometimes big. But all of the challenges are opportunities to evolve, to learn, to become better and therefore Grow.

  • In regards to hospitality, where do you think Greece needs to improve the most?

In Greece, generally, hospitality is part of our culture and we have a good base. There is, however, plenty of room for improvement in several fields of the business. More specifically, I focus more in my field and on small and mid-sized properties since we have a very large amount of them. In my experience, such properties need to improve and organize more their sales and marketing efforts and tactics. Also, I emphasize the need of these properties to enhance their procedures to monitor and audit their performance and their revenues, something which will help them steer their business more efficiently. Technology plays a crucial role in this, as nowadays we have plenty of tools and helpful data that properties have yet to take full advantage of.

  • What would you say is Greece’s best kept “secret”? (In other words, what shouldn’t be a secret in your opinion and should be promoted more abroad?)

The best kept “secret” is that in Greece we have a very diversified landscape with many destinations that are completely different from one another. We have many unique “hidden paradises”, either on the islands, on the mainland or in the mountains, which can create memorable and life-changing experiences to people that visit them.

  • What is your favorite destination in Greece and why?

I would rather refer to my favorite experience. What I really enjoy is cruising with my motorbike. Either on the mainland, with the eye-catching landscape, the rich nature, the forests and the villages; or on the Aegean and Ionian islands. Each island reveals hidden and unique beauties to you.

  • If you could pass on a message to the hospitality industry about Greece, what would it be?

Greece needs to invest more in the combination: knowledge, people and technology. The industry needs to trust more the right talented professionals that have the right knowledge. Additionally, we live in a digital age and the technology provides us with very powerful tools, usable in all aspects of a hospitality business. The industry should always be open and constantly embrace technological innovation and changes.

  • What are your plans for the future?

My plan for the time being is to continue to Grow as a company and to be recognized as a successful and valuable partner in sales and marketing management for small and medium-sized accommodations in Greece and abroad.

  • If you didn’t work in the hospitality industry where would you be?

Since I remember myself, I always wanted to be in the hospitality industry. It was my first and only choice. Therefore it is very hard for me to think what I would do if I was not in the industry.

Connect with Ioakeim Gritsipis on LinkedIn

About the Author

Nikos is Greek-American born in New York, USA, and has lived in Greece for over 30 years. He is the managing editor of Greece’s leading monthly travel and tourism guide, the Greek Travel Pages (GTP) since June 2008 and of news site GTP Headlines since its launch in September 2012. Nikos has also served as international press officer for the City of Athens and for the mayor. He has a degree in Mass Media and Communications, specializing in Journalism. Nikos is a native English speaker and speaks Greek fluently.

Buhalis, D., Harwood, T., Bogicevic, V., Viglia, G., Beldona, S., Hofacker, C., 2019, Technological disruptions in Services: lessons from Tourism and Hospitality, Journal of Service Management,

Posted . Filed under News.

NEW PAPER:

Buhalis, D., Harwood, T., Bogicevic, V., Viglia, G., Beldona, S., Hofacker, C., 2019, Technological disruptions in Services: lessons from Tourism and Hospitality, Journal of Service Management, Vol. 30 No. 4, pp. 484-506

https://doi.org/10.1108/JOSM-12-2018-0398

Purpose

Technological disruptions such as the Internet of Things and autonomous devices, enhanced analytical capabilities (artificial intelligence) and rich media (virtual and augmented reality) are creating smart environments that are transforming industry structures, processes and practices. The purpose of this paper is to explore critical technological advancements using a value co-creation lens to provide insights into service innovations that impact ecosystems. The paper provides examples from tourism and hospitality industries as an information dependent service management context.

Design/methodology/approach

The research synthesizes prevailing theories of co-creation, service ecosystems, networks and technology disruption with emerging technological developments.

Findings

Findings highlight the need for research into service innovations in the tourism and hospitality sector at both macro-market and micro-firm levels, emanating from the rapid and radical nature of technological advancements. Specifically, the paper identifies three areas of likely future disruption in service experiences that may benefit from immediate attention: extra-sensory experiences, hyper-personalized experiences and beyond-automation experiences.

Research limitations/implications

Tourism and hospitality services prevail under varying levels of infrastructure, organization and cultural constraints. This paper provides an overview of potential disruptions and developments and does not delve into individual destination types and settings. This will require future work that conceptualizes and examines how stakeholders may adapt within specific contexts.

Social implications

Technological disruptions impact all facets of life. A comprehensive picture of developments here provides policymakers with nuanced perspectives to better prepare for impending change.

Originality/value

Guest experiences in tourism and hospitality by definition take place in hostile environments that are outside the safety and familiarity of one’s own surroundings. The emergence of smart environments will redefine how customers navigate their experiences. At a conceptual level, this requires a complete rethink of how stakeholders should leverage technologies, engage and reengineer services to remain competitive. The paper illustrates how technology disrupts industry structures and stimulates value co-creation at the micro and macro-societal level.

NEW ARTICLE Anagnostopoulou, S., Buhalis, D., Kountouri, I., Manousakis, E. and Tsekrekos, A. (2019), “The impact of online reputation on hotel profitability”, International Journal of Contemporary Hospitality Management,  https://doi.org/10.1108/IJCHM-03-2019-0247

Posted . Filed under News.

NEW ARTICLE

Anagnostopoulou, S., Buhalis, D., Kountouri, I., Manousakis, E. and Tsekrekos, A. (2019), “

The impact of online reputation on hotel profitability”, International Journal of Contemporary Hospitality Management,  https://doi.org/10.1108/IJCHM-03-2019-0247

Abstract

Purpose

The purpose of this study is to quantify the impact of online customer reputation on financial profitability.

Design/methodology/approach

Online reputation is captured by extracting the most recurring textual themes associated with customer satisfaction and dissatisfaction, expressed within positive vs negative online guest reviews on Booking.com. Latent semantic analysis is used for textual analysis. Proxies of overall financial performance are manually constructed for the sample hotels, using financial data from the Financial Analysis Made Easy (FAME) database. Ordinary least squares is used to gauge the effect of online customer reputation on financial profitability.

Findings

Empirical findings indicate that recurring textual themes from positive online reviews (in contrast to negative reviews) exhibit a higher degree of homogeneity and consensus. The themes repeated in positive, but not in negative reviews, are found to significantly associate with hotel financial performance. Results contribute to the discussion about the measurable effect of online reputation on financial performance.

Originality/value

Contemporary quantitative methods are used to extract online reputation for a sample of UK hotels and associate this reputation with bottom-line financial profitability. The relationship between online reputation, as manifested within hotel guest reviews, and the financial performance of hotels is examined. Financial profitability is the result of revenues, reduced by the costs incurred in order to be able to offer a given level of service. Previous studies have mainly focused on basic measures of performance, i.e. revenue generation, rather than bottom-line profitability. By combining online guest reviews from travel websites (Booking.com) with financial measures of enterprise performance (FAME), this study makes a meaningful contribution to the strategic management of hotel businesses.

Keywords

Quantitative content analysis Online hotel reviews EWOM Hotel reputationLatent semantic analysis Hotel performance

New paper published : Yao, B., Qiu, R., Fan, D., Liu, A. and Buhalis, D. (2019), “Standing out from the crowd – an exploration of signal attributes of Airbnb listings”, International Journal of Contemporary Hospitality Management, Vol. 32. https://doi.org/10.1108/IJCHM-02-2019-0106

Posted . Filed under Research.

New paper published : Yao, B., Qiu, R., Fan, D., Liu, A. and Buhalis, D. (2019), “Standing out from the crowd – an exploration of signal attributes of Airbnb listings“, International Journal of Contemporary Hospitality Management, Vol. 32. https://doi.org/10.1108/IJCHM-02-2019-0106

Airbnb signal attributes and competitiveness

Abstract

Due to product diversity, traditional quality signals in the hotel industry such as star ratings and brand affiliation do not work well in the accommodation booking process on the sharing economy platform. From a suppliers’ perspective, this study aims to apply the signaling theory to the booking of Airbnb listings and explore the influence of quality signals on the odds of an Airbnb listing being booked. A binomial logistic model is used to describe the influences of different attributes on the market demand. Because of the large sample size, sequential Bayesian updating method is utilized in hospitality and tourism field for the first attempt. Results show that, in addition to host-specific information such as “Superhost” and identity verification, attributes including price, extra charges, region competitiveness and house rules are all effective signals in Airbnb. The signaling impact is more effective for the listings without any review comments. This study contributes to the literature by incorporating the signaling theory in the analysis of booking probability of Airbnb accommodation. The research findings are valuable to hosts in improving their booking rates and revenue. In addition, government and industrial management organizations can have more efficient strategy and policy planning.

 

New paper published: Rihova, I., Moital, M., Buhalis, D. and Gouthro, M. (2019), “Practice-based segmentation: taxonomy of Customer to Customer (C2C) co-creation practice segments”, International Journal of Contemporary Hospitality Management,  https://doi.org/10.1108/IJCHM-01-2018-0096

Posted . Filed under Research.

New paper published: Rihova, I., Moital, M., Buhalis, D. and Gouthro, M. (2019), “Practice-based segmentation: taxonomy of Customer to Customer (C2C) co-creation practice segments“, International Journal of Contemporary Hospitality Management,  https://doi.org/10.1108/IJCHM-01-2018-0096

Abstract

This paper aims to explore and evaluate practice-based segmentation as an alternative conceptual segmentation perspective that acknowledges the active role of consumers as value co-creators. Data comprising various aspects of customer-to-customer (C2C) co-creation practices of festival visitors were collected across five UK-based festivals, using participant observation and semi-structured interviews with naturally occurring social units (individuals, couples and groups). Data were analysed using a qualitative thematic analysis procedure within QSR NVivo 10. Private, sociable, tribal and communing practice segments are identified and profiled, using the interplay of specific subject- and situation-specific practice elements to highlight the “minimum” conditions for each C2C co-creation practice. Unlike traditional segments, practice segment membership is shown to be fluid and overlapping, with fragmented consumers moving across different practice segments throughout their festival experience according to what makes most sense at a given time. Although practice-based segmentation is studied in the relatively limited context of C2C co-creation practices at festivals, the paper illustrates how this approach could be operationalised in the initial qualitative stages of segmentation research. By identifying how the interplay of subject- and situation-specific practice elements affects performance of practices, managers can facilitate relevant practice-based segments, leading to more sustainable business. The paper contributes to segmentation literature by empirically demonstrating the feasibility of practice-based segments and by evaluating the use of practice-based segmentation on a strategic, procedural and operational level. Possible methodological solutions for future research are offered.

C2C

C2C

NEW ARTICLE – download for FREE : Peters, M., Kallmuenzer, A.; Buhalis, D., 2019, Host-Guest Value Co-Creation in Hospitality Family Firms,

Posted . Filed under Research.

NEW ARTICLE – download for FREE :

Peters, M., Kallmuenzer, A.; Buhalis, D., 2019, Host-Guest Value Co-Creation in Hospitality Family Firms,

Current Issues in Tourism, Vol.22(16) pp. 2014-2033

https://doi.org/10.1080/13683500.2018.1437122

#cocreation #value#sme #entrepreneurship #hospitality #family #marketing

The hospitality industry is dominated by small- and medium-sized enterprises (SMEs).They are often led by entrepreneurs who face the challenge of simultaneously managing business decisions and their own wellbeing. The competitiveness of tourism destinations often depends on these entrepreneurs and therefore understanding their motivations and work patterns is critical. Research on individual wellbeing increasingly builds on the concept of quality of life (QoL). Hospitality and tourism literature so far predominantly focused on investigating QoL for tourists and residents, rather than for entrepreneurs’ QoL, even tho

Peters, M., Kallmuenzer, A.; Buhalis, D., 2019, Host-Guest Value Co-Creation in Hospitality Family Firms, Current Issues in Tourism, Vol.22(16) pp. 2014-2033 https://doi.org/10.1080/13683500.2018.1437122 

ugh being key stakeholders in the hospitality industry. Therefore, this study explores the factors influencing hospitality entrepreneurs’ quality of life (“HE-QoL”) and how these relate to business growth. Results of a 380 hospitality entrepreneurs’ survey identify six distinct factors of HE-QoL. Two groups of HE-QoL are identified with significant differences in fitness level activity, entrepreneurial competencies and business growth. Findings lead to recommendations to reduce stress to improve HE-QoL, and to develop entrepreneurial competencies, which help to cope with entrepreneurial challenges. Tourism destinations and politics can support hospitality entrepreneurs in these actions by creating conditions that foster social exchange in regional communities and trust in political and economic stability.

Keywords: quality of life, business growth, wellbeing, entrepreneurship, hospitality

Dr. Daisy Fan received “Best Paper of the Year 2019 for Journal of Hospitality & Tourism Research (JHTR)”

Posted . Filed under News.

Dr. Daisy Fan received “Best Paper of the Year 2019 for Journal of Hospitality & Tourism Research (JHTR)”

Congratulations to Dr. Daisy Fan together with all the other co-authors who has received the “2019 Outstanding JHTR Best Paper of the Year” in the Awards Banquet, 26 July 2019 at the ICHRIE summer conference, New Orleans, Louisiana, USA. The JHTR Editorial Review Board considered all of the papers published in 2018 and the paper entitled “Analyzing the Economic Sustainability of Tourism Development: Evidence from Hong Kong” was voted the very best of the best.

Reference:

Qiu, H., Fan, D. X. F., Lyu, J., Lin, P. M. C., & Jenkins, C. L. (2019). Analyzing the Economic Sustainability of Tourism Development: Evidence from Hong Kong. Journal of Hospitality & Tourism Research, 43(2), 226–248. https://doi.org/10.1177/1096348018777046

 

 

NEW PUBLICATION Fan, D., Buhalis, D., Lin, B., 2019, A tourist typology of online and face-to-face social contact: Destination immersion and tourism encapsulation/decapsulation, Annals of Tourism, Vol.78,  https://doi.org/10.1016/j.annals.2019.102757

Posted . Filed under News.



NEW PUBLICATION 


Fan, D., Buhalis, D., Lin, B., 2019, A tourist typology of online and face-to-face social contact: Destination immersion and tourism encapsulation/decapsulation, Annals of Tourism, Vol.78,  https://doi.org/10.1016/j.annals.2019.102757


Download from https://authors.elsevier.com/a/1ZQH0aZ3ER7eS

Highlights

•

Information communication technology has changed tourists’ perceptions and behaviours.

•

Tourists use technology to connect with home while experiencing the destination.

•

The study adopts a qualitative approach and results are based on 51 in-depth interviews.

•

A six-fold tourist typology is established to portray tourist behavioural patterns.

•

A contact–immersion nexus is developed to indicate the tourist attachment tendencies.

Abstract

The sense of tourism encapsulation/decapsulation is increasingly determined by the level and type of connectivity enabled by advanced Information Communication Technology (ICT). This study explores tourists’ online and face-to-face social contacts and their effects on travel experiences. A six-fold tourist typology is established, namely: Disconnected Immersive Traveller, Digital Detox Traveller, Diversionary Traveller, Dual Zone Traveller, Daily Life Controller and Social Media Addict. A contact–immersion nexus is also developed to indicate the attachment tendencies of different tourist types between their home and away zones. Theoretical contributions and practical implications are discussed.

Keywords

Online social contact

Face-to-face social contact

Contact–immersion nexus

Tourism encapsulation/decapsulation





NEW PAPER: Job Satisfaction and Employee Turnover Determinants in High Contact Services: Insights from Employees’ Online Reviews, Tourism Management,  https://doi.org/10.1016/j.tourman.2019.04.030

Posted . Filed under News.

NEW PAPER: Stamolampros, P., Korfiatis, N., Chalvatzis, K., Buhalis, D., 2019, Job Satisfaction and Employee Turnover Determinants in High Contact Services: Insights from Employees’ Online Reviews, Tourism Management,  Vol.75, Dec. pp.130-147, https://doi.org/10.1016/j.tourman.2019.04.030

Abstract

We explore a special case of electronic word of mouth that of employees’ online reviews to study the determinants of job satisfaction and employee turnover. We perform our analysis using a novel dataset of 297,933 employee online reviews from 11,975 US tourism and hospitality firms, taking advantage of both the review score and text.

Leadership and cultural values are found to be better predictors of high employee satisfaction, while career progression is critical for employee turnover. One unit increase in the rating for career progression reduces the likelihood of an employee to leave a company by 14.87%.  Additionally, we quantify the effect of job satisfaction on firm profitability, where one unit increase leads to an increase between 1.2 and 1.4 in ROA. 

We do not find evidence supporting the reverse relationship, that growth on firm profitability increases job satisfaction. The feedback to management in employee reviews provides specific managerial implications.

Highlights

•

We use online reviews to evaluate job satisfaction and employee turnover factors for tourism and hospitality firms.

•

297,933 employee review ratings and texts for 11,975 U.S tourism and hospitality firms from Glassdoor are analyzed.

•

A recent extension of probabilistic topic modeling the Structural Topic Model (STM) is used for the text analysis.

•

A one unit increase of the rating for career opportunities decreases the likelihood of an employee to leave by 14.87%.

•

An increase by one star in the overall rating of a company is linked with an increase between 1.2 and 1.4 of ROA.