Professor Dimitrios Buhalis  introducing and Chairing the Smart Tourism Session at the 7th UNWTO Global Summit on Urban Tourism in Seoul Korea 

Professor Dimitrios Buhalis
Head of Bournemouth University Department of Tourism and Hospitality  introducing and Chairing the Smart Tourism Session
at the 7th UNWTO Global Summit on Urban Tourism in Seoul Korea
https://youtu.be/ItK2mw-qTK4
#smart #smartcities #smartrourism #tourism #travel

Smart tourism will determine the competitiveness of Tourism in the future

International students on British drinking: ‘people don’t know when to stop’

International students on British drinking: ‘people don’t know when to stop’

Drinking to excess ‘expected’ part of university life

The ConversationNew research published by  Thomas Thurnell-Read, Lecturer in Cultural Sociology, Loughborough UniversityLorraine Brown, Associate Professor, Department of Tourism and Hospitality, Bournemouth University, and Philip Long, Honorary Visiting Research Associate, Bournemouth University_______________________________________________________________________________________________

This article is republished from The Conversation under a Creative Commons license. Read the original article.

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Of the 2.3m students starting courses at UK universities each autumn, well over 400,000 are international students from non-UK countries. The scale and importance of international students to the UK higher education sector is now well established. Yet we know very little about how students from non-UK countries experience and interact with the heavy drinking culture that predominates on and near many universities. Many international students often come from cultures marked by moderation or abstinence around alcohol. And concerns have been raised that activities centred on alcohol may exclude international students. We’ve conducted new research to reveal the perceptions of British drinking cultures held by international students studying on postgraduate courses at a UK university. In focus groups and interviews, students from countries including Nigeria, the US, China, Turkey, Poland, Germany and Greece told us of their experiences of drinking culture at university.

The British ‘like to drink’

The British Council, and many city and university marketing teams, often promote the British pub as a safe and friendly leisure space in their bid to market studying in the UK to international students. The students we spoke to were aware of the iconic image of the British pub. They spoke of their desire to participate in what they saw as being an important part of British culture. Others spoke with excitement of being able to try British real ale and craft beer as a part of their experience of living and studying in Britain. Having seen depictions of British pubs in television, film and, increasingly, social media, most international students were aware of alcohol consumption being important to British culture before they came to the UK. This prior perception was confirmed by their initial experiences on arrival. Our interviewees felt that getting drunk was an important part of British cultural life and reported being initially surprised that drinking to excess was an expected part of university life. Despite these concerns, drinking alcohol was an important part of the social lives of many international students. Many had enjoyed their experiences of socialising in bars and pubs. For others, whose degree programme cohorts were predominantly fellow international students, the pub was a space in which they could view and interact with British culture and British people – such as non-student locals.

Drinking cultures in contrast

International students made ready comparisons with the drinking habits and attitudes of their own cultures. Many told us about how people drink alcohol and get drunk in their own cultures. But they contrasted this with the tendency of “going too far” and of “not knowing when to stop” that was perceived to be a major characteristic of British drinking culture. That said, many interviewees had enjoyed learning about the practice of buying “rounds” of drinks, using “cheers” before drinking and the lack of table service in Britain. They saw this as a fun and a pleasurable part of getting to know local culture.

International students say they are shocked at the amount of booze consumed by Brits at university. Shutterstock

As identified in other research, gender is an important feature of how students view drinking and drunkenness. Concern was expressed in our study about a perceived lack of control among some British women when drinking alcohol. Words such as embarrassment and shame were used by both male and female interviewees to define the boundary between fun, sociable drinking and excessive drunkenness. Interviewees expressed surprise that public vomiting and urination or collapsing in the street were so widely tolerated and even in some cases expected and celebrated by British students.

Finding the balance

Most students felt capable of negotiating their involvement with student drinking culture by choosing times, spaces and styles of drinking that suited their own tastes. This involved a clear preference for drinking as part of other events such as eating a meal out with friends or watching televised sport in pubs. At social events where heavy drinking was the main activity, some would try to enjoy “one or two” drinks but leave once other people became noticeably drunk.

But while many students spoke of the pub as a welcoming and relaxed space for socialising with friends, bars and nightclubs were said to be intimidating places where they felt at risk of violence or harassment. Many students witnessed fights. Female international students had particular concerns – several spoke of their strategies to stay safe when out at night. The avoidance of the streets at night due to a fear of potential violence or aggression was also highlighted in a previous study that looked at levels of racism experienced by international students. That said, UK drinking culture is changing. More than a quarter of young adults in the UK do not drink alcohol. “Sober campuses” during fresher’s week are becoming more prevalent, as are teetotal university halls. And many students are eager for advice on avoiding or moderating the pressure to drink heavily while at university. But only time will tell whether this is a trend that is set to remain.

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This article is republished from The Conversation under a Creative Commons license. Read the original article.

_______________________________________________________________________________________________

Thomas Thurnell-Read, Lecturer in Cultural Sociology, Loughborough UniversityLorraine Brown, Associate Professor, Department of Tourism and Hospitality, Bournemouth University, and Philip Long, Honorary Visiting Research Associate, Bournemouth University

Deepam Ramchurn returns to Uni after a Communications and Marketing Internship, at the Pacific Asia Travel Association (PATA), Bangkok, Thailand

Deepam Ramchurn returns to Uni after a Communications and Marketing Internship, Pacific Asia Travel Association (PATA), Bangkok, Thailand

A picture of me at PATA’s HQ in Bangkok with the published report “Travel & Tourism- A Force for Good in the World’.

A picture of me at PATA’s HQ in Bangkok with the published report “Travel & Tourism- A Force for Good in the World’

Why did you come to BU? I chose the BA (Hons) Tourism ManagementBournemouth University because the course offered a sandwich option and I was impressed by the connection the university has with some of the companies in the industry.

Why did you choose to do a sandwich placement year? I knew I wanted to go to a university that offered the sandwich option as it would give me the upper hand when I graduate due to the skills I would gain. I couldn’t be more right now that I think of all the experiences I’ve gained whilst on placement. This puts you ahead of the game as you’ll have more to showcase on your CV to employers.

Describe your job role: My role as aCommunications and Marketing Intern, at Pacific Asia Travel Association (PATA), Bangkok has varied. When I first started, I was given the responsibility of posting PATA’s member’s press releases on our website using WordPress as well on our social media account. This was a great opportunity to stay up to date with what was going on within the Tourism industry as the company works with Aviation, Tourism Boards, Hospitality, Travel Agents, Technological firms and more! I also had to update the Global Event Calendar which provides our members all the information they need to know about events occurring within the Travel industry globally. I had the chance to attend one of PATA’s event, Asia Pacific Youth & Sustainable Tourism Workshop and my director had given me the task to take photographs, highlight some of the key points and interviewed some key speakers for a press release.

I managed to work within an interest of mine which is digital media. I had to create and schedule content for the social media accounts using Hootsuite (for Twitter and Linkedin) and Facebook. Furthermore, I became familiar with the software Mailchimp to create EDM (Electronic Direct Mail) for PATA to send to members. I was given the chance to create an EDM on MailChimp to send to subscribers regarding some complimentary tours for an upcoming annual event. We needed to promote them for delegates to attend during the PATA Annual Summit in South Korea. This was a rewarding task for me as I absolutely enjoy doing creative writing and I got to use this skill. My manager praised my writing skills as it’s a different style to how the company usually use. She sent the EDM as I wrote it and didn’t change anything which I was very proud of.

At United Nations in Bangkok for PATA’s event, Asia Pacific Youth & Sustainable Tourism Workshop

At United Nations in Bangkok for PATA’s event, Asia Pacific Youth & Sustainable Tourism Workshop

What have been some of the highlights so far? One of the main highlights for me was when I was involved in a project with Uniting Travel, a member of PATA. I never expected this opportunity before commencing my internship and it was very daunting when I thought of the responsibilities I would have.  Uniting Travel is a strategic action group and chaired by Gloria Guevara, President & CEO of the World Travel & Tourism Council (WTTC). The project was writing and researching statistics for a report entitled as “Travel & Tourism- A Force for Good in the World’ which presents the benefits that Travel & Tourism brings to the economy and society. This was a very challenging yet fulfilling task mainly because I was working alone under the supervision of a manager and I had a very tight deadline to meet. I had to ensure that all the statistics were the same as other organisations or report stated. This was the association’s first publication and was presented at the 18th WTTC 2018 Global Summit in Argentina.

What has been the greatest challenge this year?

 I was never good at my time management and organisational skills, it was always a struggle during the exam period. However, working at PATA has enabled me to structure my work according to a checklist as workload increased. I could definitely see the benefit of checking tasks off my checklist as I was more productive and efficient. I have bought that skill with me during my final year at university as I organise myself with my studies.

I was based in Bangkok for the duration of the placement and it was a challenge as it was my first time travelling alone in Asia. I was worried I wouldn’t be able to adapt to the environment however the local people are so lovely I felt at comfort. I also made some life-long friends who come from different backgrounds and countries and we had the chance to discover Thailand!

 

For International Women’s Day, we had the chance to get our photos taken at a studio

Has the experience so far helped you to learn more about what you want to do in the future? 

Yes, I’m more certain of what type of job I would like to do after I graduate which is Digital Content Marketing within the tourism industry. This experience has taught me what marketing in general consist of, however, I know what I need to learn now in order to secure the job I want.

Any regrets in taking a placement year?

Absolutely not! It has changed me personally and professionally and I couldn’t be more ready for the working world.

 

 

 

 

 

Joint UNWTO and PATA Session: “Connecting Asia and Europe through the Silk Road” 8th UNWTO International Meeting on Silk Road Tourism  in Thessaloniki, Greece on 10-12 October 2018.

 

The United Nations World Tourism Organization (UNWTO), the Ministry of Tourism of Greece and the Region of Central Macedonia have partnered together to organize the Joint UNWTO and PATA Session: “Connecting Asia and Europe through the Silk Road”

8th UNWTO International Meeting on Silk Road Tourism 

in Thessaloniki, Greece on 10-12 October 2018.

Together with the Pacific Asia Travel Association (PATA), a joint session will take place examining how – by leveraging marketing and technical platforms – destinations can maximise promotion via storytelling techniques that drive tourism in new markets. Speakers include PATA CEO Dr. Mario Hardy and PATA Regional Director Daniela Wagner, as well as senior executives from TCI Research, TripAdvisor, ECA2, Thessaloniki Convention Bureau, Esplorio, Mastercard, TravelBeat and Leading Culture Destinations. PATA member and UNWTO Affiliate Board Member Professor Dimitrios Buhalis   Head of Department of Tourism and Hospitality Bournemouth University is also an invited speaker.

This international Silk Road meeting will be hosted for the very first time by a European Silk Road Member State, and focus on the overarching role and relevance of the Silk Road within a globalized tourism framework. We invite all international partner agencies, interested stakeholders from around the globe, both public and private, to attend this event. Participation in the joint UNWTO and PATA session is free of cost; only registration for the event is required.

CLICK HERE TO REGISTER NOW

Bournemouth University Department of Tourism and Hospitality Celebrates World Tourism Day with a photo competition

Bournemouth University Department of Tourism and Hospitality Celebrates World Tourism Day with a photo competition

“Tourism and the Digital Transformation” is the theme of this year’s World Tourism Day (WTD).

To celebrate this important date in our industry and to support this theme of the year, we would like to go for something SMART and DIGITAL!

See the amazing talent of our students and vote for the photos that you like most

https://www.facebook.com/media/set/?set=a.2075269925828689&type=1&l=06376010af

• Each student is encouraged to select one travel photo and send to our review committee:
Dr. Daisy Fan: dfan@bournemouth.ac.uk
Dr. Nigel Williams: nwilliams@bournemouth.ac.uk
• You can also share 2-3 sentences about why you select this photo.
• After your submission, your photo will be shared on IFITT twitter, IFITT Facebook, and Department of Tourism & Hospitality Facebook pages.
The number of likes (collectively from all the three social media platforms) will be considered to determine the final award winners!
• The deadline of submission will be: 26 September, 2018
• Result released: 27 September, 2018
• Three best photos will be awarded.
• Besides the secret prizes, awardees will also be invited to attend the “BU Artificial Intelligence for Tourism and Hospitality – IFITTtalk” on Wednesday 28 November 2018.
Enquiries
Dr. Daisy Fan: dfan@bournemouth.ac.uk
Dr. Nigel Williams: nwilliams@bournemouth.ac.uk

GTMC and Bournemouth University join forces to promote business travel careers

GTMC and Bournemouth University join forces to promote business travel careers

The GTMC and the Department of Tourism and Hospitality at Bournemouth University have today (24 September 2018) announced details of a ground-breaking partnership to highlight the career options open to students in the world of business travel. The tie-up will see the university’s acclaimed Department of Travel and Hospitality increase awareness of corporate travel and TMCs in its tourism degrees, with the two partners joining forces to offer students a host of opportunities as they study, and through placements and graduate jobs.

Dimitrios Buhalis, Adrian Parkes, Simon Thomas GTMC and Bournemouth University signing partnership

Dimitrios Buhalis, Adrian Parkes, Simon Thomas GTMC and Bournemouth University signing partnership

Bournemouth University is committed to contributing to GTMC’s programme of events and strategy groups to ensure that GTMC members and industry partners can play an active role in developing talent of the future in the business travel sector. It will also support the strategy of GTMC members and partners towards strengthening their future competitiveness. In return, the GTMC will work with the university to develop specific corporate travel content for courses and be a conduit to provide industry experts as guest speakers at appropriate lectures. Knowledge cocreation opportunities will emerge through commissioning projects and bringing academic expertise to industry and industry best practice to University.

Adrian Parkes, GTMC chief executive, commented: “The corporate travel sector is one that is very often overlooked by travel and tourism courses, so teaming up with Bournemouth University is an excellent way to raise the profile of our industry and explain the possibilities it offers young people. Bournemouth University is recognised as one of the world’s top Travel and Hospitality departments so this is a superb opportunity to attract the brightest and best students into corporate travel. I am sure our TMC members, affiliates and partner companies will be keen to participate in the initiatives we have planned.”

ProfessorDimitrios BuhalisBournemouth University Head of Tourism and Hospitality, said: “Bournemouth University, through its BU2025 strategy, is committed to being recognised worldwide as a leading university for inspiring learning, advancing knowledge and enriching society through the fusion of education, research and practice. This strategic partnership enables us to work closely with the GTMC to enhance the intellectual capital in the business travel sector. According to the Allied Market Research the Business Travel Market size is expected to reach $1,657 billion by 2023, registering a CAGR of 4.1 per cent during the forecast period. This is a very demanding market that requires global agility and technological tools to satisfy strict customer requirements in a turbulent environment. Bournemouth University will be working closely with GTMC members and partners to create the talent that will lead this sector in the future and also to co-create advanced knowledge to support the competitiveness of the industry.”

As part of the partnership, GTMC members and industry partners will be able to take part in the university’s careers fairs to recruit graduates and students looking for work placements, offer consultancy to final-year students and assist students doing cutting edge PhD research. Meanwhile, GTMC members and industry partners will be able to access Bournemouth University events and conferences, along with speaking opportunities. Both organisations will jointly share news and job vacancies between their relevant databases and work closely to develop the leaders who will take this industry forward.

Representing a diverse range of travel management companies – from global companies to small independent specialists and top regional agencies – and with a strong portfolio of partners that includes airlines, hotel chains, technology facilitators and other travel and transport companies GTMC, originally founded in 1967, is the voice of business travel and acts to lobby those who have an impact on the business travel community, together with promoting the activities of its members as the best in quality and value to the business traveller.

For more information on GTMC please visit: www.gtmc.org or call 020 3657 7010 or email info@gtmc.org.

For more information on Bournemouth University Department of Tourism and Hospitality see www.bournemouth.ac.uk/tourism

-ENDS-

Notes to editors

 

About GTMC

The GTMC is the UK’s leading professional body for travel management companies. The diverse membership accounts for over 93% of UK expenditure on managed business travel, delivering value for money and great service to business travellers in the private, public and not-for-profit sectors.

About Bournemouth University Department of Tourism and Hospitality

The Department of Tourism & Hospitality of Bournemouth University is one of the top universities in the world for the study of tourism and hospitality. The Department is recognised globally as a leading contributor to knowledge creation and dissemination in tourism and hospitality. The combination of staff expertise and enthusiasm, knowledge excellence and cocreation with industry, generate innovation and best professional practice. The BU2025 approach leads to inspiring learning, advancing knowledge and enriching society through the fusion of education, research and practice.

CALL FOR PAPERS – SPECIAL ISSUE  “Brand Management and Cocreation: lessons from tourism and hospitality”

CALL FOR PAPERS – SPECIAL ISSUE 

“Brand Management and Cocreation: lessons from tourism and hospitality”

JOURNAL OF PRODUCT AND BRAND MANAGEMENT – Planned publication is early 2021. 

http://emeraldgrouppublishing.com/products/journals/journals.htm?id=jpbm 

2017 Impact Factor: 2.75

http://buhalis.blogspot.com/2018/09/cfp-SpecialIssue-branding-tourism.html

GUEST EDITORS: 

Professor Dimitrios Buhalis, Bournemouth University, UK

Professor Nigel Morgan, Swansea University, UK

Dr Sangwon Park, Hong Kong Polytechnic University, China  

The planned publication early 2021

Deadline for submissions 1 September 2019

Submissions period 1 August 2019- until 1 September 2019. 



_________________________________________________

CALL FOR PAPERS 

Branding originated as a means by which a company differentiated its goods and/or services compared to its competitors (Cowley, 1991). The importance of brand management in tourism and hospitality has become more important than ever as the sectors have become mature, global and highly competitive. Hitherto, the creation of strong brands was the result of passive or responsive marketing involvement by brand managers on consumers (Brown, Kozinets, and Sherry, 2003). Recent literature on marketing and brand management, however, suggests that strong brands are generated from a co-creation process, involving consumers’ active engagement (Boyle, 2007). For example, Coupland, Iacobucci, and Arnould (2005, p. 107) comment that “the consumer is an active partner with the marketer in brand-meaning formation”, whilst Brown et al. (2003, p. 30) note “the brand is a milieu where marketing management and consumer commitment co-exist”. 

Tourism and hospitality deal with experiential products and are at the forefront of cocreation (Buhalis & Foerste, 2015) so that the integration of brand management and co-creation is now a crucial issue (Buhalis and Inversini, 2014). In terms of inseparability, one of the service characteristics, the service environment implies the involvement of consumers in the entire service process – including the production and consumption stages (Middleton, Fyall, Morgan, Morgan, and Ranchhod, 2009). Moreover, the development of information technology (e.g. TripAdvisor, Booking, and Expedia) facilitates the sharing of consumer service experiences and their positive or negative reflections as part of co-creation activities, which potentially informs brand development and reputation (Binkhorst and Den Dekker, 2009; Au, Buhalis and Law, 2014). Numerous studies in tourism and hospitality have discussed the brand management and co-creation, separately. However, academic attempts to integrate two important themes are more limited. Therefore, the purpose of this special issue in JPBM is to explore brand management and co-creation in tourism and hospitality contexts using a variety of issues/concepts/examples. We invite submissions on a broad range of tourism and hospitality branding topics in this regard, and welcome both conceptual and empirical contributions. 


Some suggested tourism and hospitality branding topics include: 

• Brand cocreation in tourism and hospitality

• Destination branding and cocreation

• Tourism and hospitality branding 

• Tourism and hospitality Branding across cultures 

• Branding through tourism ecosystems 

• Sustainability and tourism branding 

• Destination image and destination personality

• Branding for tourism places

• Regenerating obsolete brands in tourism and hospitality 

• Tourists engagement with brands

• Brand managers’ approaches to tourism and hospitality products

• Strategies for adapting innovative branding strategies to tourism and hospitality

• The impact of technology on tourism and hospitality branding 

SUBMISSION INFORMATION

Full papers submitted to this special issue are subject to the standard review procedures and rules of Journal of Product and Brand Management. 

http://emeraldgrouppublishing.com/products/journals/author_guidelines.htm?id=jpbm Please note that:

• Papers need to be submitted online to the Special Issue on “Brand management and cocreation: lessons from tourism and hospitality” through the ScholarOne System (http://mc.manuscriptcentral.com/jpbm). 

• For informal enquiries you can contact the guest editors.

• Submissions will be blind-reviewed by at least two reviewers. 

• Based on the reviewers’ recommendation, the guest editors and the Editors-in-Chief will decide whether the particular submission is accepted as it is, revised and re-submitted, or rejected.

Deadline for submissions 1 September 2019.The Scholar 1 site will not open for submissions until 1 August 2019. 

The site will remain open for one month until 1 September 2019. 

Submissions to the special issue can only be made during this window and should be made by selecting the special issue from the drop down menu which will become available on 1 August 2019. The planned publication is early 2021. 

REFERENCES 

Au, N., Buhalis, D., Law, R., 2014, Online Complaining Behavior for Mainland China Hotels: The Perception of Chinese and Non-Chinese Customers”, International Journal of Hospitality and Tourism Administration, 15, pp.248-274. 

Binkhorst, E. and Den Dekker, T. (2009), “Agenda for co-creation tourism experience research”, Journal of Hospitality Marketing & Management, Vol. 18 No. 2-3, pp. 311-327.

Boyle, E. (2007). “A process model of brand cocreation: brand management and research implications.” Journal of Product & Brand Management, Vol. 16. No. 2, pp. 122-131.

Brown, S., Kozinets, R.V. and Sherry, J.F. (2003), “Teaching old brands new tricks: retro branding and the revival of brand meaning”, Journal of Marketing, Vol. 67 No. 3, pp. 19-33.

Buhalis, D., Foerste, M., 2015, SoCoMo marketing for travel and tourism: Empowering co-creation of value, Journal of destination marketing & management 4 (3), 151-161 76

Buhalis D., Inversini A. (2014) Tourism Branding, Identity, Reputation Co-creation, and Word-of-Mouth in the Age of Social Media. In: Mariani M.M., Baggio R., Buhalis D., Longhi C. (eds) Tourism Management, Marketing, and Development. Palgrave Macmillan, New York

Coupland, J.C., Iacobucci, D. and Arnould, E. (2005), “Invisible brands: an ethnography of households and the brands in their kitchen pantries”, Journal of Consumer Research., Vol. 32 No. 1, pp. 106-13.

Cowley, D. (1991), Understanding Brands by Ten People Who Do, Kogan Page, London 

Boyle, E. (2007) “A process model of brand cocreation: brand management and research implications”, Journal of Product & Brand Management, Vol. 16 No. 2, pp.122-131.

Middleton, V. T., Fyall, A., Morgan, M., Morgan, M., & Ranchhod, A. (2009). Marketing in travel and tourism. Routledge.

Professor Dimitrios Buhalis Smart Tourism presentation at the European Travel Commission Workshop in Vienna on Smart Tourism for destinations

Professor Dimitrios Buhalis delivered a keynote Smart Tourism and the importance of networks for destinations presentation at the European Travel Commission Workshop in Vienna.

Professor Buhalis explained how eTourism evolved in the last 30 years and explained some of his research that was published in as early as in 1993 and is still relevant (Buhalis, D., 1993, Regional Integrated Computer Information Reservation Management Systems (RICIRMS) as a strategic tool for the small and medium tourism enterprises, Tourism Management, Vol. 14(5), pp.366 378. https://doi.org/10.1016/0261-5177(93)90005-6). He then transformed ETC delegates to the future explaining how technology will shape the future of tourism by 2030.

He explained what smart tourism is and what are the benefits for tourism destinations and organisations from the emerging tourism digital ecosystem.  Latest research from key publications was also offered.

Professor Buhalis also offered the latest range of research on smart tourism as explained in a range of publications including:

Zhang, H., Gordon, S., Buhalis, D., Ding, X., 2018, Experience Value Cocreation on Destination Online Platforms, Journal of Travel Research, In print https://doi.org/10.1177/0047287517733557

Buhalis, D., Leung, R., 2018, Smart Hospitality – Interconnectivity and Interoperability towards an Ecosystem, International Journal of Hospitality Management, Vol.71, pp.41-50 https://doi.org/10.1016/j.ijhm.2017.11.011

Molinillo, F., Liébana-Cabanillas, F., Anaya-Sánchez, R., Buhalis, D., 2018, DMO online platforms: image and intention to visit, Tourism Management, Vol.65, pp.116-130 http://www.sciencedirect.com/science/article/pii/S026151771730211X

Williams, N., Inversini; A., Buhalis, D., Ferdinand, N., 2017 Destination eWOM drivers and characteristics, Annals of Tourism Research Vol.64 pp.87–101 http://doi.org/10.1016/j.annals.2017.02.007

Boes, K., Buhalis, D., Inversini, A., 2016, Smart tourism destinations: ecosystems for tourism destination competitiveness”, International Journal of Tourism Cities, Vol. 2(2), pp.108–124  http://dx.doi.org/10.1108/IJTC-12-2015-0032

Williams, N., Ferdinand, N., Inversini, A., Buhalis, D., 2015, Community Crosstalk: An exploratory analysis of destination and festival eWOM on Twitter, Journal of Marketing Management Vol.31 (9-10), pp.1113-1140 http://www.tandfonline.com/doi/full/10.1080/0267257X.2015.1035308

Neuhofer, B., Buhalis, D., Ladkin, A., 2015, Smart technologies for personalised experiences. A case from the Hospitality Industry, Electronic Markets, Volume 25(3), pp. 243-254 https://link.springer.com/article/10.1007/s12525-015-0182-1

Xiang, Z., Tussyadiah, I.,Buhalis, D., 2015, Smart destinations: Foundations, analytics, and applications, Journal of Destination Marketing & Management, 4(3), October 2015, pp. 143-144 http://www.sciencedirect.com/science/article/pii/S2212571X15000360

Buhalis, D., and Foerste, M., 2015, SoCoMo Marketing for Travel and Tourism:  empowering co-creation of value, Journal of Destination Marketing & Management, 4(3), October 2015, pp.151–161 http://www.sciencedirect.com/science/article/pii/S2212571X15000207

Neuhofer, B., Buhalis, D., Ladkin, A., 2014, A typology of technology enhanced experiences, International Journal of Tourism Research, 16: 340–350.  https://doi.org/10.1002/jtr.1958

Mistilis, N., and Buhalis, D., Gretzel, U., 2014, ‘eDestination Marketing of the future: the perspective of an Australian Tourism Stakeholder Network ‘, Journal Travel Research, Vo.53, 1-13. http://dx.doi.org/10.1177/0047287514522874

 

Professor Dimitrios Buhalis at the European Travel Commission Workshop in Vienna on Smart Tourism for destinations #tourism #smart #destination #smarttourism #smarttourism #IoT #ArtificialIntelligence

BU Artificial Intelligence for Tourism and Hospitality – IFITTtalk

BU Artificial Intelligence for Tourism and Hospitality – IFITTtalk
Wednesday 28 November 2018 – 09:00-17:00 FG06, Fusion, Bournemouth University, BH12 5BB, UK
Chairs: Professor Dimitrios Buhalis and Dr Nigel Williams eTourismLab, Department of Tourism and Hospitality, Bournemouth University – Supported by IFITT talks #BUeTourism #IFITT  https://tinyurl.com/BU-IFITT-AI


The (re) emergence of Artificial Intelligence (AI) as a service automation approach leveraging low cost computing and large datasets is impacting consumer experiences and is set to revolutionize tourism experiences. The ubiquitous and prevailing use of mobile devices for communication assures that stakeholders of such ‘consumer experiences’ are required to provide rapid responses to contextual queries made at any time, including within an experience encounter or activity at a destination level. AI tools that can make sense of real-time questions posed by consumers in context can provide significant value and increase engagement as well as reducing costs to destination organizations. The use of AI by tourism organizations is still low and this workshop will explore the opportunities and challenges of engaging AI as a customer co-creation toolset for industry and economic benefits. It will conclude with a scenario development exercise to identify possible futures for AI and Tourism along with a roadmap for the next 3 years of AI/Tourism development.

09:00 –09:30 Arrival and networking FG06

09:30-11:00 Artificial Intelligence for Tourism and Hospitality – theoretical perspectives 

© Professor Dimitrios Buhalis and Dr Nigel Williams : Artificial Intelligence for Tourism and Hospitality: From individuals to clusters
© Dr Iis Tussyadiah University of Surrey, Robotics and Artificial Intelligence
© Dr Luiz Mendes Filho, Universidade Federal do Rio Grande do Norte, Brazil, Smart Tourism developments
Dr Chulmo Koo, Kyung Hee University, Korea, Smart Tourism and Artificial Intelligence
Professor Hannes Werthner Vienna University of Technology, Austria – The future of Artificial Intelligence

11:00-11:30 Coffee and networking

11:30-13:00 Artifilcial Intelligence for Tourism and Hospitality – best practice 

Gergana Halatcheva, GHS Global Hospitality
Lee Mallon, Rarely Impossible
Jamie Sergeant This is Crown
Rowena (Copestake) Revill
Nikos Maniatis The Cato Bot
Rob Monster  DigitalTown
Tom Keeping Keeping Studio
Manolis Varouhas imonline

13:00 -14:00 Networking Lunch

14:00-15:30 Workshops Designing the future of Articial Intelligence in Tourism

15:30-16:00 Break and Networking

16:00-17:00 Conclusions  Research and Innovation agendas for the future
Chairs: Professor Dimitrios Buhalis and Dr Nigel Williams
AI Fusion: Future research – Projects  –  Publications  –  Best Practice Excellence  –  Education Innovations

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The Bournemouth University eTourism Lab Bournemouth University Department of Tourism and Hospitality  explores cutting edge information and communication technologies, alongside e-based strategic management and marketing for the tourism and hospitality industries. The eTourism Lab resides within the International Centre for Tourism and Hospitality Research (ICTHR) in the Department of Tourism and Hospitality, Faculty of Management at Bournemouth University.  The eTourism Lab offers global excellence in the field of eTourism in the widest possible sense which includes eTravel, eTransport, eHospitality and eCatering/Food. In addition it researches how social media is becoming critical for organisations to communicate effectively and compete globally. Latest research themes include online reputation and managing brands online; real time business management and marketing social media engagement, co-creation and interaction; augmented reality and gamification. Led by world expert Professor Dimitrios Buhalis the Lab is a research centre of global excellence.

For more information please contact Professor Dimitrios Buhalis  eTourism Lab Bournemouth University