Prof Adam Blake of the Department of Tourism and Hospitality Bournemouth University delivered a keynote at the IITTM conference in Dehli, India on Tourism and Poverty Alleviation
BU Artificial Intelligence for Tourism and Hospitality – IFITTtalk
Wednesday 28 November 2018 – 09:00-17:00 FG06, Fusion, Bournemouth University, BH12 5BB, UK
Chairs: Professor Dimitrios Buhalis and Dr Nigel Williams eTourismLab, Department of Tourism and Hospitality, Bournemouth University – Supported by IFITT talks #BUeTourism #IFITT https://tinyurl.com/BU-IFITT-AI
The (re) emergence of Artificial Intelligence (AI) as a service automation approach leveraging low cost computing and large datasets is impacting consumer experiences and is set to revolutionize tourism experiences. The ubiquitous and prevailing use of mobile devices for communication assures that stakeholders of such ‘consumer experiences’ are required to provide rapid responses to contextual queries made at any time, including within an experience encounter or activity at a destination level. AI tools that can make sense of real-time questions posed by consumers in context can provide significant value and increase engagement as well as reducing costs to destination organizations. The use of AI by tourism organizations is still low and this workshop will explore the opportunities and challenges of engaging AI as a customer co-creation toolset for industry and economic benefits. It will conclude with a scenario development exercise to identify possible futures for AI and Tourism along with a roadmap for the next 3 years of AI/Tourism development.
09:00 –09:30 Arrival and networking FG06
09:30-11:00 Artificial Intelligence for Tourism and Hospitality – theoretical perspectives
© Professor Dimitrios Buhalis and Dr Nigel Williams : Artificial Intelligence for Tourism and Hospitality: From individuals to clusters
© Dr Iis Tussyadiah University of Surrey, Robotics and Artificial Intelligence
© Dr Luiz Mendes Filho, Universidade Federal do Rio Grande do Norte, Brazil, Smart Tourism developments
Dr Chulmo Koo, Kyung Hee University, Korea, Smart Tourism and Artificial Intelligence
Professor Hannes Werthner Vienna University of Technology, Austria – The future of Artificial Intelligence
11:00-11:30 Coffee and networking
11:30-13:00 Artifilcial Intelligence for Tourism and Hospitality – best practice
Gergana Halatcheva, GHS Global Hospitality
Lee Mallon, Rarely Impossible
Jamie Sergeant This is Crown
Rowena (Copestake) Revill
Nikos Maniatis The Cato Bot
Rob Monster DigitalTown
Tom Keeping Keeping Studio
Manolis Varouhas imonline
13:00 -14:00 Networking Lunch
14:00-15:30 Workshops Designing the future of Articial Intelligence in Tourism
15:30-16:00 Break and Networking
16:00-17:00 Conclusions Research and Innovation agendas for the future
Chairs: Professor Dimitrios Buhalis and Dr Nigel Williams
AI Fusion: Future research – Projects – Publications – Best Practice Excellence – Education Innovations
The Bournemouth University eTourism Lab Bournemouth University Department of Tourism and Hospitality explores cutting edge information and communication technologies, alongside e-based strategic management and marketing for the tourism and hospitality industries. The eTourism Lab resides within the International Centre for Tourism and Hospitality Research (ICTHR) in the Department of Tourism and Hospitality, Faculty of Management at Bournemouth University. The eTourism Lab offers global excellence in the field of eTourism in the widest possible sense which includes eTravel, eTransport, eHospitality and eCatering/Food. In addition it researches how social media is becoming critical for organisations to communicate effectively and compete globally. Latest research themes include online reputation and managing brands online; real time business management and marketing social media engagement, co-creation and interaction; augmented reality and gamification. Led by world expert Professor Dimitrios Buhalis the Lab is a research centre of global excellence.
Dr Sean Wows them at Dorset County Show
Dr Sean Beer continued his work with Dorset County Show, by Sean, who originally helped set up the Dorset Food Hall more than 10 years ago, can be seen with some totally engrossed youngsters preparing Dorset crabs and lobsters. Sean maintains that the sustainability of our food supply chain is one of the most important issues for the future of human kind. And what better way to communicate those ideas and effect change than engaging with young people over some of the best food in the world.
Professor Dimitrios Buhalis contribute to the African Tourism Leadership Forum and meets the Tourism Ministers of Seychelles and Ghana
Professor Dimitrios Buhalis with Hon. Didier Dogley Seychelles Minister of Tourism, Civil Aviation, Ports and Marines
Professor Dimitrios Buhalis with Hon. Catherine Afeku Ghana Minister For Tourism, Arts & Culture
join us for the TTRAEurope2019, Tourism in the era of connectivity, Bournemouth University Department of Tourism and Hospitality www.bournemouth.ac.uk/ttra 8-10 April 2019
The Travel and Tourism Research Association’s 2019 European Chapter Conference will be hosted by Bournemouth University Department of Tourism and Hospitality in Bournemouth from Monday 8th to Wednesday 10th April 2019. This is a three-day conference that will include a doctoral colloquium day and industry best practice thread. The theme of the conference is Tourism in the Era of Connectivity, which covers a broad range of themes to ensure that we are inclusive of the widest range of tourism research.
People-to-people connectivity is an essential aspect of tourism; bringing people from all aspects of life together to meet, share moments and explore cultures, resources and experiences. Connectivity brings us together through shared routes, accessibility, communication, and experiences in different environments and destinations. Increasingly, global society is becoming more connected, facilitating opportunities for exchange and interaction, bringing both opportunities and challenges. Tourism is changing dramatically in the era of connectivity.
Advanced technology enables users to amalgamate information and big data from various sources on their mobile devices, personalise their profile through applications and social networks, and interact dynamically with their surroundings and context. Tourism professionals increasingly use technologies and networking to bring different stakeholders together to co-create value for all. The conference will connect the different concepts of connectivity, personalisation, tourism development and marketing towards co-creation of the tourism experience. It will explore how these experiences can support the co-creation of value for all stakeholders and address a range of components of connectivity.
Examples of the conference themes include but not limited to:
Coastal Tourism; Tourism Marketing; Economics and Planning; Culture and Heritage; Hospitality Innovations; Digital Tourism; Sustainability and Wildlife; Gender, Accessibility and Inclusion; Tourism Management; Overtourism; Tourism and Philosophy; Special Interest and Niche Tourism; Spiritual, Religious and Pilgrimage Tourism; Events and Leisure; Experience and Co-creation; Small Business and Entrepreneurship.
All papers must be original and not simultaneously submitted to another journal or conference. The following paper categories are welcome:
- Research papers and case studies (5,000 word paper or 1,000 word extended abstract)
- Doctoral research papers (5,000 word paper or 1,000 word extended abstract)
- Applied (industry and sector) papers (1,000 word extended abstract)
- Student papers, including Masters theses (1000 word extended abstract)
Instructions to Authors
Please adhere to the following for your submission:
- Word limit of 1,000 words for extended abstracts; word limit of 5,000 words for full papers.
- Word limit includes references, tables, figures, etc.
- Please use Arial font size 12 throughout.
- Must be presented in MS Word Format, on size A4 (210 by 297 mm) paper, with margins of: left 3 cm, right, top and bottom 2.5 cm.
- Any illustrations should be of high resolution, preferably in JPEG or TIFF format.
- The page composition should be as follows:
- TITLE: In uppercase, bold, and centered.
- AUTHOR/ AUTHORS: in lowercase and the surname(s) in uppercase.
- AFFILIATION AND CONTACT DETAILS: in uppercase.
- CATEGORY: please indicate the paper category of the submissions (Research paper and case study; Doctoral research paper; Applied (industry/sector) paper; Student paper (for all students other than doctoral researchers)).
- TEXT: Arial 12, full justification and single spacing. Paragraphs will begin without tabulation and with single spacing with regard to the title or the prior paragraph.
- FIGURES AND TABLES: will be incorporated into the text in the corresponding place. They will be numbered separately (figures and tables) by order of appearance (Arabic numerals). The title, in bold and centered, will be located at the top and will be separated from the figure or table by space.
- FOOTNOTES: Please keep to a minimum. Where used they should be consecutive, with full justification and Arial 8 font.
- REFERENCE STYLE: please use the referencing style of the American Psychological Association (APA) Sixth Edition.
Deadline for submission: 5th January 2019
Notification for acceptance: 5th February 2019
Final submission: 1st March 2019
Early Bird Deadline: 1st March 2019
Conference: 8th-10th April 2019 **TTRA CONFERENCE IN BOURNEMOUTH**
Conference themes and call for papers
Contributions by academics, practitioners and phd students are welcome in the following categories:
|Research papers and Case studies||Papers 5000 words or 1000 word extended abstract|
|Doctoral Research papers||Papers 5000 words or 1000 word extended abstract|
|Applied (industry and sector) papers||1000 words extended abstract|
|Student papers (including master theses)||1000 words extended abstract|
Confirmed Invited speakers so far
Travel and Tourism Research Association 2019
Associate Professor Luisa Andreu Department of Marketing, Faculty of Economics, University of Valencia, Spain
Professor Carlos Costa University of Aveiro, Portugal and Editor of the Journal of Tourism & Development
Professor Alan Fyall, University of Central Florida, USA and coEditor of Elsevier’s Journal of Destination Marketing & Management
Professor Scott McCabe Nottingham University and co-Editor of Annals of Tourism Research
Assistant Professor Luiz Mendes-Filho, Tourism Department, Universidade Federal do Rio Grande do Norte, Brazil
Professor Tanja Mihalic University of Ljubljana, Slovenia
Associate Professor Ana María Munar Copenhagen Business School, Denmark
Professor Nigel Morgan, Swansea University, UK
Professor Mike Peter (University of Innsbruck, Austria) The Relevance of Family businesses in Tourism and Hospitality
Professor Cleopatra Veloutsou University of Glasgow UK and co-Editor in Chief of the Journal of Product and Brand Management.
Bournemouth University Department of Tourism and Hospitality is ranked #12 in the world
in the Shanghai Ranking of Academic Subjects 2018 Hospitality and Tourism
Pleased to announce the first confirmed invited speakers for the Travel and Tourism Research Association 2019 Conference
8-10 April 2019, TTRAEurope2019 @ Bournemouth University Department of Tourism and Hospitality
Tourism in the era of connectivity www.bournemouth.ac.uk/TTRA
Associate Professor Luisa Andreu Department of Marketing, Faculty of Economics, University of Valencia, Spain.
Luisa Andreu is Associate Professor of Marketing at the Department of Marketing, Faculty of Economics, University of Valencia, Spain.Luisa has a PhD in Economics and Business Administration from the University of Valencia (Spain), and a Master of Science in Tourism Management and Marketing from Bournemouth University (UK). She is a Member of American Marketing Science (AMS), European Academy of Marketing (EMAC), and the Spanish Association of Scientific Experts in Tourism (AECIT). She has participated in conferences organized by the Academy of Marketing Science (AMS), and co-chaired the Tourism Marketing track of the European Marketing Conference 2018 (EMAC), Tourism: State of the Art II and EuroCHRIE, among others. Luisa has also been engaged with the Advances in Tourism Marketing Conferences (ATMC). She serves as associate editor for the Journal of Hospitality and Tourism Research and Journal of Destination Marketing & Management. Luisa is a visiting scholar at University of Cambridge (UK) and Penn State University (US). Her research interests include the analysis of destination marketing, tourist behaviour, service marketing, corporate social responsibility and digital marketing.
Professor Alan Fyall, University of Central Florida, USA and coEditor of Elsevier’s Journal of Destination Marketing & Management
Professor Alan Fyall is Orange County Endowed Professor of Tourism Marketing and Graduate Programs’ Director at the Rosen College of Hospitality Management, University of Central Florida, and is a member of UCF’s National Center for Integrated Coastal Research. He has published widely in the areas of tourism and destination marketing and management including 22 books. Dr. Fyall is a former Member of the Bournemouth Tourism Management Board (DMO) and Board of Solent Synergy Limited in Southern England, and has conducted numerous consulting and applied research projects for clients in the UK, European Union, Africa, the Caribbean, USA, Central and South America, and South East Asia. Alan currently teaches International Tourism Management and Destination Marketing & Management and to date has examined 27 PhDs. He is coEditor of Elsevier’s Journal of Destination Marketing & Management. His current research interests relate to smart and sustainable tourism and destination resilience in Florida, the Caribbean and South East Asia.
Professor Scott McCabe Nottingham University and co-Editor of Annals of Tourism Research.
Professor Scott McCabe is Professor of Marketing and Tourism at Nottingham University and co-Editor of Annals of Tourism Research. Scott has held lecturing posts for 20 years and his main teaching roles are in tourist consumer behaviour, tourist experience, tourism marketing management and qualitative research methodologies. Prior to joining Higher Education Scott worked in the tourism and hospitality industry first in the Peak District National Park and then during his travels in Australia and South East Asia. Scott’s research interests include tourist experience and behaviour, non-participation and social equity issues in tourism often called ‘Social Tourism’, socio-linguistics and communication in tourism and ethnographic and qualitative research methodologies. He is the author of a number of journal articles and book chapters on these subjects. He has written a textbook: “Marketing Communications in Tourism and hospitality: Concepts, Strategies and Cases”; co-edited “Social Tourism in Europe: Theory and Practice; and in 2014 he edited the “Routledge Handbook of Tourism Marketing”. His main research interests include tourist consumer behaviour; tourist experience and consumption; non-participation, social equity and social exclusion in tourism; tourism marketing communications and representation in tourism promotion; qualitative sociological/ethnographic research methods in tourism.
Professor Tanja Mihalič University of Ljubljana, Slovenia.
Professor Tanja Mihalič is Professor at the Department of Economics and Head of Tourism Institute and Erasmus Mundus European Master in Tourism Management program at the Faculty of Economics the University of Ljubljana, Slovenia. Prof Mihalič is also the Vice dean for student affairs at the Faculty of Economics. Professor Mihalič is a member of the UNWTO World Committee on Tourism Ethics and a board member of the International Association of Tourism Economics. She is a co-editor or active member of editorial boards of many academic journals. She is also an expert evaluator for the European Commission. Her research interests include tourism economics and management, environmental economics, sustainability and educational and tourism industry values. She has experience in developing tourism educational and research programs and as adviser in sustainable and responsible tourism to national governments and EU and global bodies.
Professor Mike Peters, Department of Strategic Management, Marketing and Tourism, University of Innsbruck, Austria
Mike was born in Germany, completed his apprenticeship as a restaurant specialist and worked for several years in the hotel industry. He worked in small businesses in Bavaria where he learned the benefits but also problems that typical small businesses face. Mike studied Business Administration at the University of Regensburg Germany and the University of Innsbruck Austria and specialized in tourism and service economy. He completed his doctorate in 2001 and habilitated at the University of Innsbruck. In 2006 he was Research Fellow at Simon Fraser University in Burnaby (BC, Canada), in 2009, he was invited as Associate Visiting Professor at Hong Kong Polytechnic University (China). Mike has been president of the ICRET (International Center for Research and Education in Tourism) since 2009 and since 2018 he is the chapter president of the TTRA Europe (Travel and Tourism Research Association). Mike is the speaker of the Research Centre Tourism & Leisure at the University of Innsbruck, an initiative which serves as an interdisciplinary research platform for tourism research in Austria. Mike’s research focus is on researching the heterogeneity of family businesses and small businesses. He investigates factors influencing entrepreneurial behavior and tourism and hospitality firm’s success.
Future Talent in the Travel Industry
Grant Thornton, 30 Finsbury Square, London, EC2A 1AG
Network with travel industry employers at ABTA’s second annual future talent conference.
What do industry employers expect from candidates looking to work in travel? From desirable qualifications and qualities to the future of travel industry roles, attend for first-hand insight into employability in travel. As the industry develops, learn what skills gaps employers will be looking to fill and how your candidates can meet the criteria for these new positions.
- Discover current and future trends in travel – the impact on workforce, training and education
- Explore Brexit priorities for the travel industry and higher educational institutions
- Get a crucial update on graduate schemes, internships, placements and apprenticeships
- Hear employer perspectives on talent, desirable qualifications and qualities
- First-hand experiences from graduates, students and interns
- Moderator: Vicki Wolf, Education Partnerships Manager, ABTA
- Myra Cooke, Head of Performance and Development, Virgin Atlantic and Virgin Holidays
- Carolyn Smith, Head of People Development, TUI
- Elaine Bader, Head of Overseas Resourcing, Eurocamp
- Anne-May Janssen, Head of European Engagement, Universities UK International
- Alan Wardle, Director of Public Affairs, ABTA
- Annette Allmark, Director of Strategic Policy, People 1st
- Dimitrios Buhalis, Head of Department – Tourism & Hospitality, Bournemouth University
- Simon Thomas, Head of Employability and Talent Development, Department of Tourism and Hospitality, Bournemouth University
- Celeste Jones, Head of Tourism, Hospitality & Event Management, University of Hertfordshire
- Natasha Iacona, Management Accountant and HR Partner, Intrepid Group
- Justin Rix, Partner, Grant Thornton
- Maddie Blanks, Assistant Manager, Grant Thornton
- Doreen McKenzie, Consultant, Oasis Travel
- Nicky Duffy, UK Operations Manager, Clarity Travel Management
- Bradley Escorcio, Product Manager, Thomas Cook Media & Partnerships and member of the TTG 20 Under 30 scheme
FOOD 2030: Innovative EU research ensures food system is future-ready
© European Commission
This systemic approach to connect, scale-up and boost EU Food R&I is referred to as FOOD 2030 and will provide solutions to four overarching food system priorities. These are NUTRITION for sustainable and healthy diets; CLIMATE resilience and environmental sustainability; CIRCULARITY and resource efficiency; and finally, INNOVATION and the empowerment of communities.
Groundbreaking EU research in the spotlight
This CORDIS Results Pack focuses on new approaches contributing solutions to tackling the four FOOD 2030 priorities by showcasing 13 ambitious cutting-edge EU research projects funded under the EU’s FP7 and Horizon 2020 research programmes relevant to food system transformation.
Flourish developed ground and aerial robots to increase agricultural yield, reduce pesticide use and mitigate food security, thus improving sustainability, while INFARM contributed to sustainable agriculture by improving the environmental footprint of plants. RECARE developed measures to combat climate change related soil degradation. HEALTHYMINORCEREALS contributes to climate resilience by investigating minor cereal varieties for biotic and abiotic stress resistance. FOODINTEGRITY encourages food transparency to minimise food fraud and ensure a responsible food supply chain. PROHEALTH also promotes responsibility by reducing diseases in pig and poultry, and DEPURGAN provides eco-friendly manure management. EARLYNUTRITION explores how early nutrition programming and lifestyle factors impact the rates of obesity and related disorders.
A range of technologies, approaches and business models are reflected in FoodSMART, which created a new mobile app to help consumers make healthier food choices, while NUDGE-IT combats obesity by analysing what determines our food choices. SUCCESS examines processing and production in the seafood industry and proposes ways to enhance competitiveness and sustainability. ARBUATEM raises awareness of the dangers of using waste water for urban agriculture in low and middle-income countries. Finally, MareFrame engages stakeholders in developing tools to sustain healthy marine ecosystems and fisheries.
A stroll along a pier remains the most popular activity for visitors to the British seaside, with 70% of them enjoying a walk over the waves.
For many, the seaside pier is perhaps the most iconic symbol of the British seaside holiday and the epitome of excursions to the coast. Piers have always provided holidaymakers with entertainment, from the grand pavilions and theatres of the Victorian era, to the amusement arcades of the 1980s. For two centuries, piers have been the place to see and be seen at the seaside.
Victorian pleasure piers are unique to the UK, but they are under threat: in the early 20th century nearly 100 piers graced the UK coastline, but almost half of of these have now gone.
By their very nature, seaside piers are risky structures. When piers were constructed, British seaside resorts were at the height of their popularity. The Victorians wanted to demonstrate engineering prowess and their ability to master the force of the sea. Some lasted longer than others, with Aldeburgh pier in Suffolk lasting just less than a decade before it was swept away by a drifting vessel. At the other end of the spectrum is the Isle of Wight’s Ryde pier, which at over 200 years is the oldest pleasure pier in the UK.
Yet the longevity of such piers presents them with new risks: fire, maintenance issues, rising costs, and climate change. Piers face an uncertain future. The National Piers Society estimates that 20% of today’s piers are at risk of being lost.
Piers at risk
Over the last 40 years, many notable piers have succumbed to time and tide. Perhaps the most iconic of these losses is Brighton West Pier, which has suffered multiple storms and fires since closure in 1975, leaving an isolated skeleton as a haunting reminder. Now there is growing recognition that seaside piers are vital to coastal communities in terms of resort identity, heritage, employment, community pride, and tourism. In fact, the UK government now offers funding to enable the revival of piers and other seaside heritage.
Despite the sea change in the perceived importance of seaside piers, many remain derelict and in a state of decay. One such pier is Weston-Super-Mare’s Birnbeck Pier, on the west coast, which has been closed for over three decades. Birnbeck Pier is unusual in that it is the only pier which links to an island, but as time has passed, parts of the structure have crumbled into the sea. Despite the endeavours of the local community and groups such as The Birnbeck Regeneration Trust, the owner of the pier refuses to sell or regenerate the pier.
This is in stark contrast to nearby Clevedon Pier, which was deemed “the most beautiful pier in England” by the poet Sir John Betjeman. After partial collapse and subsequent closure of the pier in 1970 there were calls for its demolition. Clevedon Pier was saved and reopened in 1998, and is now the UK’s only Grade I listed seaside pier. Today it stands as a testament to The Clevedon Pier Heritage Trust who continue to develop the pier with a new visitor centre, wedding venue, and conferencing space. Recently, the pier gained a new group of fans as it featured as a backdrop to a One Direction music video.
Despite their advancing years, since the turn of the 21st century many piers have found a new lease of life. The high-profile regeneration of Hastings Pier, led by a local community trust and backed by Heritage Lottery Funding, has spearheaded the revitalisation of many seaside piers (although the pier, controversially, was recently sold to a commercial investor). Nevertheless, a number of coastal communities have successfully regenerated their piers through the formation of pier trusts, including those at Swanage and Herne Bay. Other seaside towns are being even more ambitious and hoping to rebuild their piers or to build brand new piers.
Local authorities within seaside resorts are also promoting their piers as flagship tourist attractions and investing in their refurbishment and new facilities. Southport Pier, which narrowly escaped demolition during the 1990s, is now at the heart of the resort’s development strategy and is currently undergoing a £2.9m refurbishment which includes the addition of new catering and retail facilities.
The piers that are thriving in the 21st century are those that provide a unique selling point. Bournemouth Pier now features the only pier-to-beach zip line, and its former theatre now houses adrenaline-packed activities such as climbing walls, an aerial assault course, and a vertical drop slide. In Folkestone, the Harbour Arm, which was redeveloped as a pleasure pier in 2016, provides a range of pop-up bars and restaurants and its very own champagne bar. Weston’s Grand Pier offers family fun with a modern twist and even boasts an indoor suspended go-kart track. Southwold Pier boasts a novelty automaton arcade.
By staying tuned to modern desires as well as a sense of nostalgia, piers will continue to adapt to changing tastes and provide entertainment and pleasure for seaside visitors.
But perhaps the biggest threat they face today is climate change, and the attendant rising sea levels and increasingly frequent storm surges. Cromer, Saltburn, and Blackpool North Pier have all recently been significantly damaged by storms. The World Monuments Fund has recognised the threat of extreme weather events to seaside piers by adding Blackpool’s three piers to their 2018 Watch List. With seaside piers regaining their popularity, their next big challenge will literally be finding a way to weather the storm.