Bringing you all the latest news from The Department of Tourism and Hospitality at Bournemouth University
Professor Adam Blake President of the International Association for Tourism Economics is opening the 6th IATE2017 conference at the Center for Advanced Studies in Tourism – CAST, and the Department of Economics, University of Bologna, at the Campus of Rimini, Italy.
Bournemouth University Festival of Learning 2017
Smart Tourism and Agile Destination Management
https://smart-tourism-and-agile-destination-management.eventbrite.co.uk
Bookings on https://www.ticketsource.co.uk/date/366208
Tuesday 11 July 2017 10:00 – 17:00
eTourismLab, Bournemouth University, Share Lecture Theatre, Talbot Campus, BH12 5BB
The internet of things, big data, wearable technology and augmented reality are just a handful of the technological innovations driving change in our business and personal lives. To stay competitive, the tourism industry needs to understand, respond and harness these opportunities. Research from BU into Smart Tourism destinations can help organisations to take advantage of new developments and strengthen both their strategies and competitiveness.
Smart systems take advantage of interconnectivity and interoperability of integrated technologies to reengineer processes and data in order to produce innovative services, products and procedures towards maximising value for all stakeholders. Smartness reengineers economies and industries, and shapes products, actions, processes and services in real-time. Agility engages different stakeholders simultaneously to optimise the collective performance and competitiveness and generate benefits for all involved in the value system. To achieve that, smart systems use innovative robust technology, the Internet of everything, cloud computing, big data, advanced data analytics, and a robust and ever expanding communications infrastructure.
Based on Smart Cities research and methodologies, a Smart Tourism Destination successfully implements smartness and agility to ensure that everybody is interconnected and processes are integrated towards value generation, through dynamic co-creation, sustainable resources and dynamic personalisation and adaptation to context. All suppliers and intermediaries, the public sector, as well as consumers and various interested parties are networked, dynamically co-producing value for everybody interconnected in the ecosystem.
Smart Tourism and Agile Destination Management
Tuesday 11 July 2017 10:00 – 17:00
eTourismLab, Bournemouth University, Share Lecture Theatre, Talbot Campus, BH12 5BB
09:30-10:00 Registration
10:00-10:30 Welcome and Smartness and Agility in Tourism
Professor Dimitrios Buhalis Head of Department Tourism and Hospitality and Director eTourismLab
10:30-12:00 Smartness and agility : technology towards a connected world
Dimitrios Buhalis and Bournemouth University eTourism Lab showcase
Malvika Nighojkar eTourismLab Smart Tourism: Case Study of Bournemouth
Yeyen Sinatra eTourismLab Real time tourism and cocreation
Sharon Nyangwe eTourismLab Branding transformation through cocreation
Ruth Spencer, Manager Creative & Digital, Bournemouth Borough Council Digital Transformation in Bournemouth
Sam Merrick, Digital & Social Media Consultant, Social Media Strategy for Bournemouth as a Destination
12:00-13:00 Break
13:00-14:30 Smart Business and agile innovations – Best practice case studies and business requirements
John Marsh Oceana Hotels
Mark Gribb and Matt Lawrence, Urban Guild
Andy Lennox Koh Thai
Peter Collett, Bournemouth Pier and RockReef
Sarah Luiz Aruba and WestBeach
14:30-15:00 Break
15:30-16:30 Smart Destinations and building agile ecosystems
Nikolaos Maniatis The Cato Bot Company, Chatty Opportunities in Tourism: text and voice chat bots
Jean Mark Flambert Vice President Sales and Marketing UK and Europe at Antigua and Barbuda Tourism Authority
Jon Weaver, Bournemouth Tourism – Smart Bournemouth
16:30-17:00 Smart Futures, ways forward and conclusions
Professor Dimitrios Buhalis Head of Department Tourism and Hospitality and Director eTourismLab
Bournemouth University Festival of Learning 2017
Smart Tourism and Agile Destination Management
https://smart-tourism-and-agile-destination-management.eventbrite.co.uk
Bookings on https://www.ticketsource.co.uk/date/366208
Tuesday 11 July 2017 10:00 – 17:00
eTourismLab, Bournemouth University, Share Lecture Theatre, Talbot Campus, BH12 5BB
Education, eEducation and eLearning one of the topics discussed at the
BU Tourism and Hospitality Conference Bournemouth University,
4-6th September 2017 Visitor Economy: Strategies and Innovations
http://www.bournemouth.ac.uk/visitor-economy
ABSTRACTS DEADLINE 30 JUNE
Track chair: Daisy Fan Bournemouth University and Hanqin Zhang Qiu, The Hong Kong Polytechnic University
Constant Internet developments and heavy usage of social media such as Facebook, Twitter, and WeChat have shifted the traditional teaching and learning from a physical learning world to an e-learning environment. Since 2008, Massive Open Online Courses (MOOCs) emerged to provide electronic access to eLearning courses globally. From the original MOOC and a couple of thousand students in 2008 (Klobas, Macintosh, & Murphy, 2014), by the end of 2016 over 58 million learners had signed up for MOOCs and over 700 universities offered 6,850 MOOCs.
In recent years, MOOCs have evolved and grown exponentially as an education alternative and innovative method of online learning. Leading universities in the world have been developing MOOCs for both undergraduate and postgraduate levels. As a result of MOOCs’ development, students from all over the world can take courses offered by leading universities at any time and at their own pace without coming to the classroom. All these developments have revolutionary implications for the university admission policy, student development strategies, staff and resource reallocation, and ongoing quality assurance.
Facing this educational evolution, the conference also provides an e-education track, welcoming abstracts related to, but not limited to, the following topics:
Please submit email abstracts to: DepTHconference2017@bournemouth.ac.uk
http://www.bournemouth.ac.uk/visitor-economy
ABSTRACTS DEADLINE 30 JUNE
Very proud that that our paper Adele Ladkin, Dimitrios Buhalis, (2016) “Online and social media recruitment: Hospitality employer and prospective employee considerations”, International Journal of Contemporary Hospitality Management, Vol. 28 Issue: 2, pp.327-345, https://doi.org/10.1108/IJCHM-05-2014-0218 is The International Journal of Contemporary Hospitality Management Highly Commended Paper in the 2017 Literati Awards FREE access on http://www.emeraldinsight.com/doi/full/10.1108/IJCHM-05-2014-0218
Citation:Adele Ladkin, Dimitrios Buhalis, (2016) “Online and social media recruitment: Hospitality employer and prospective employee considerations”, International Journal of Contemporary Hospitality Management, Vol. 28 Issue: 2, pp.327-345, https://doi.org/10.1108/IJCHM-05-2014-0218
Design/methodology/approach – The paper draws on existing research to examine the subject of online and social media recruitment. Secondary sources are used to provide a framework for the consideration of online and social media recruitment for hospitality organisations. A model for understanding online- and social media-empowered hospitality recruitment is proposed.
Findings– Considerations for employers include website attributes, issues of fairness in the recruitments process and brand reputation. For prospective employees, the considerations centre on public and private online profiles. Considerations common to both include the value of an online presence, the blurring of boundaries in online information and legal implications.
Research limitations/implications – This is a discussion paper drawing on evidence from previous research to explore recruitment issues in the hospitality industry. It raises the profile of recruitment issues, mapping the field and providing the basis for further exploration.
Practical implications– The paper provides a basis for understanding the impact of online and social media recruitment trends and issues and considers the implications for hospitality employers and prospective employees.
Originality/value– The paper’s contribution is its reflection on debates from different disciplines and in offering the dual perspective of employers and potential employees from which to consider emerging themes as they relate to online- and social media-empowered recruitment.
Keywords:Recruitment, Human resources management, Hospitality, Online and social mediaPublisher:Emerald Group Publishing Limited
Download FREE https://doi.org/10.1108/IJCHM-05-2014-0218
Dr Anya Chapman recently presented a paper entitled ‘Celebrating 200 years of the British Seaside Pier’ at the ‘Beside the Seaside’ conference in Scarborough.
The conference was hosted by the Seaside Heritage Network, which Anya is a founding member of. In her presentation, Anya looked at the historic development of British seaside pleasure piers, from their beginnings as humble landing stages, through to the ‘golden age’ of pier building. However, she highlighted that over the last 40 years some of the most iconic piers have been lost, and the situation is increasingly challenging for those that remain. Anya then went on to showcase four seaside piers (Bournemouth, Hastings, Penarth and Folkestone) which have recently rejuvenated and repositioned to become seaside heritage assets that are embracing the future.
Anya is truly a seaside pier aficionado, being an executive committee member of the National Piers Society, and having visited all 59 seaside piers in the UK. You can find out more about Anya’s journey around seaside piers here. http://www.bbc.co.uk/programmes/p047pv5m
Smart Tourism and Hospitality SEMINAR@SHTM School of Hotel & Tourism Management –
PolyU Hong Kong Polytechnic University
by Prof. Dimitrios Buhalis Bournemouth University Department of Tourism and Hospitality
Dear Colleagues, RSs, D.HTM and MSc Students,
You are cordially invited to attend a seminar presented by Prof. Dimitrios Buhalis, with details as follows:
Friday 2 June 2017 – 11:00am – 12:00 Room: TH303 Hong Kong Polytechnic University
Presenter: Prof. Dimitrios Buhalis (Bournemouth University) Chair: Prof. Rob Law
Topic: Smart Tourism and Hospitality
About the speaker:
Prof. Dimitrios Buhalis is Head of Department Tourism and Hospitality, Director of the eTourism Lab and Deputy Director of the International Centre for Tourism and Hospitality Research at Bournemouth University in England. He is a Strategic Management and Marketing expert with specialisation in Information Communication Technology applications in the Tourism, Travel, Hospitality and Leisure industries. His research area is cutting across a number of disciplines and is looking into adoption of innovations for creating value for both consumers and organisations. His current research focus includes Smart Tourism, SoCoMo Marketing (Social media Context and Mobile Marketing), Augmented Reality, Experience management and Personalisation, Reputation and Social Media Strategies, Accessible and Special Diet (Alergens) Tourism. Close collaboration with industry, governments and international organisations from around the world ensures that results have relevance and impact in the real world whilst constantly pushing the boundaries of knowledge and academic excellence. Dimitrios is also the immediate past President of the International Federation for Information Technologies in Travel and Tourism.
About the seminar:
Smart tourism emerges as a concept that enables destinations to build their competitiveness based on the interoperability of systems and co-creation of tourism products between all stakeholders. This is based on emergent smart cities and smart living developments and take city principles to urban or rural areas and not only consider residents but also tourists in their efforts to support mobility, resource availability and allocation, sustainability and quality of life/visits. Smart Tourism brings together the need to use technology innovations to develop regional competitiveness of territories towards Social Innovation & Governance and create value to all stakeholders. Social, technological, economic, democratic and politically innovative processes in cities and regions introduce a wide range of innovative methods and solutions that improve the value co-creation for all stakeholders.
PROVISIONAL programme for the BU Tourism and Hospitality Conference Bournemouth University,
4-6th September 2017 Visitor Economy: Strategies and Innovations
http://www.bournemouth.ac.uk/visitor-economy Register on https://thevisitorseconomy.eventbrite.com
The conference has attracted a very large number of abstracts and due to public demand we will extend the deadline
Look forward to welcome you to Bournemouth University
Adam Blake, Neelu Seetaram, Dimitrios Buhalis
Provisional Programme https://microsites.bournemouth.ac.uk/tourism/2017/05/27/buvisitoreconomyconference/
http://www.bournemouth.ac.uk/visitor-economy Register on https://thevisitorseconomy.eventbrite.com
Dr Susanna Curtin was invited to Meiji University, Tokyo Japan as a visiting scholar
Between the 7th and the 17th April 2017, Dr Susanna Curtin was invited to Meiji University in Japan as a visiting scholar. Here she was the keynote speaker at Wildlife Tourism Symposium organised by Associate Professor Tom Jones of Meiji University and APU. Her keynote was entitled ‘The Call of the Wild: Opportunities, Practices and Dilemmas of Wildlife Tourism’. She also held a workshop for the Masters’ students where she discussed tourism and the commodification of wildlife.
Whilst in Japan, she visited a number of nature and wildlife attractions. Her travels took her up Mt Takao and to Kyushu, the most southwestern of Japan’s main islands. Kyushu is known for its subtropical climate, its active volcanoes, beaches and its natural hot springs such as those at Beppu where she stayed.
The focus of the scholarship, apart from the keynote and the classes, was to develop a new project with her Japanese colleagues to study the sustainable management of food provisioned wildlife attractions such as Japanese monkey parks. In Japan, Japanese macaques, also known as ‘snow monkeys’ are fed several times a day which attract the monkeys down from the mountains so that visitors can watch them. Although this is a popular, and no doubt lucrative tourist attraction, food provisioning can cause several problems such as over-population of monkeys, increased inter-group and in-group aggression and habituation to humans.
One of their colleagues, Haruko Masuo, has 15 years’ experience as a government-licenced tour guide and works at the world-famous Jigokudani Wild snow monkey park, near Yamanouchi in the Nagano region. Here she has found that tourist numbers have increased mostly due to international tourists who visit the park. Whilst there is a historical acceptance of food provisioning for the monkeys in Japan, some international tourists feel that it renders their wildlife experience as inauthentic and unethical. Moreover, there are an increasing number of aggressive monkeys who target tourists and their picnics. Susanna’s, Tom’s and Haruko’s project, and subsequent papers, will explore tourist experiences and management policies to challenge this type of attraction and suggest a more sustainable approach to wildlife park management.
New Article on Tourism Destination Word of Mouth : Williams, N., Inversini; A., Buhalis, D., Ferdinand, N., 2017 Destination eWOM drivers and characteristics, Annals of Tourism Research 64 (2017) 87–101 DOWNLOAD FOR FREE http://doi.org/10.1016/j.annals.2017.02.007
ork approach?Nigel L. Williamsa, , , Alessandro Inversinib, Nicole Ferdinandc, Dimitrios Buhalisd
The purpose of this paper is to develop a framework that describes the characteristics and the underlying drivers of publically shared electronic word-of-mouth (eWOM) for destinations. Tweets about a destination were collected while the destination hosted a hallmark event over a 5-year period (2011–2015). In each year, interactions on Twitter were analysed using macro and meso-level social network analysis to identify the network structure and hubs of eWOM activity. A K means clustering algorithm was then applied to create clusters of nodes with similar characteristics and eWOM content within each cluster was analysed using automated content analysis. The resulting model indicates that destination and event eWOM maintains a macro network structure in which a small number of accounts or hubs influence information sharing. Hub characteristics evolve over time, whereas eWOM content can fluctuate in response to emergent destination activities.
DOWNLOAD FOR FREE http://doi.org/10.1016/j.annals.2017.02.007
Bournemouth University is a proud partner of INVTUR2017 Conference at the University of Aveiro Portugal
International conference- Co-creating the future of tourism
University of Aveiro, Portugal May 17th – 19th, 2017 https://www.ua.pt/invtur/#
Professor Dimitrios Buhalis is cochair of the conference, Professor Adele Ladkin is Keynote and Yeyen Sinatra is Social Media Champion 
Follow #INVTUR #UnivAveiro Universidade de Aveiro live on twitter @invtur and on facebook https://www.facebook.com/groups/invtur/
programme https://www.ua.pt/file/45931
INVTUR attracted 446 papers, 795 authors from 35 countries and 9 keynote speakers
Tuesday 16th May we host the Military Tourism conference with 700 students and 20 companies
The Business Innovation Tank will host 22 tourism organisations and 5 workshops with 25 speakers
The PhD workshop attracts 50 students from 14 countries and 9 keynote speakers
To See the programme see https://www.ua.pt/file/45931
Conference web site https://www.ua.pt/invtur/#
International conference- Co-creating the future of tourism
University of Aveiro, Portugal May 17th – 19th, 2017
https://www.ua.pt/invtur/#