Bringing you all the latest news from The Department of Tourism and Hospitality at Bournemouth University
New Research Publication:
Guo, Q., Shen, H., Fan, D.X.F. and Buhalis, D. (2023),
“CSR influence on job performance: the roles of psychological needs fulfillment and organizational identification among tourism firms”,
International Journal of Contemporary Hospitality Management, Vol.35.
https://doi.org/10.1108/IJCHM-09-2022-1180
New research just published
Boukis, A., Koritos, C., Papastathopoulos, A., Buhalis, D., 2023, Customer incivility for frontline employees, Annals of Tourism Research, Volume 100, May 2023, 103555 https://doi.org/10.1016/j.annals.2023.103555 OPEN ACCESS
This work proposes identity theory as a novel theoretical lens for understanding frontline employees’ responses to customer incivility in tourism and hospitality. We advance pertinent research by demonstrating that customer incivility constitutes a dual identity threat (individual/collective threat) for frontline employees. Two experimental studies reveal that: customer incivility towards frontline employees’ individual identity affects their psychological responses more adversely than their citizenship behavior; non-monetary rewards are more effective at reducing the adverse effects of customer incivility on frontline employees’ psychological responses (than monetary rewards); finally, allowing frontline employees to choose the reward they deem most appropriate enhances both their psychological responses and citizenship behavior. Based on these results a four-step process is proposed to help managers dealing with customer incivility.
Boukis, A., Koritos, C., Papastathopoulos, A., Buhalis, D., 2023, Customer incivility for frontline employees, Annals of Tourism Research, Volume 100, May 2023, 103555 https://doi.org/10.1016/j.annals.2023.103555
Are you a PET / DOG PARENT ?
New research paper on TRAVELING WITH PETS
Buhalis, D. and Chan, J. (2023), Traveling with pets: designing hospitality services for pet owners/parents and hotel guests, International Journal of Contemporary Hospitality Management, Vol.34. https://doi.org/10.1108/IJCHM-10-2022-1192
#pets #dogs #travel #tourism #hotel #hospitality #marketing #management #consumerbehaviour #service #HongKong
Pet-friendly hotels are growing rapidly. The prevalence of pet adoption has largely resulted from loneliness due to social distancing that happened during the Coronavirus disease 2019 pandemic. Many hotels around the world aim to become pet-friendly to satisfy the growing demand. Hoteliers believe that the popularity of pet-friendly hotels will continue, as pet owners often treat pets as their kids. This study aims to investigate how pet-friendly hotels need to design and manage pet-friendly services and policies. Using grounded theory methodology, this research conducts interviews with 25 pet-friendly hotel managers from Hong Kong (HK). The study includes hotels from different hotel categories and classifications. It examines the conceptualization of pet-friendly service design, drawing on a service blueprint. Building on the service marketing and service blueprint literature, this research provides a synthesis that reflects how pet-friendly hotels can serve both guests with and without pets.
The findings reveal that pet-owner’s service expectations are formed on anthropomorphism, that is, an inclination to attribute human features to non-human entities. Hotel managers and those with pets personally understand better how pet-friendly service can be adapted to meet the expectations and requirements of pet owners while accommodating guests without pets. The market for pet-friendly hospitality is growing, with high-profit potential from pet owners who are willing to spend generously. Data were collected from selected pet-friendly hotels in HK through interviews with pet-friendly service providers. The research is qualitative and exploratory in nature. It aims to explore and examine the multilevel pet-friendly hospitality service design from a managerial perspective. This research enriches the literature on anthropomorphism theory, the design of pet-friendly services and the application of service blueprint. The research offers explicit suggestions for the design of pet-friendly hospitality services. A pet-friendly hotel service blueprint is developed. This can help managers to develop essential pet-friendly policies and service collaborations between internal departments and with external specialist organizations, maximizing the value for all stakeholders. The study explores a rapidly emerging market and scrutinizes its specific design requirements. It extends theoretical insights by enriching the anthropomorphism theory and broadening the conceptualizations of service blueprint based on anthropomorphism theory.
Professor Dimitrios Buhalis contributes on the Impact of ChatGPT to tourism marketing
CUTTING EDGE PAPER ON ChatGPT with key colleagues and examples from KALAMATA and BOURNEMOUTH 🙂
“So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy
International Journal of Information Management, Vol. 71, 102642,
https://doi.org/10.1016/j.ijinfomgt.2023.102642
#chatgpt #artificialintelligence #AI #marketing #technology
We would like to invite you to join the
Wednesday, 29 March 2023, 14:00 – 17:00 BST
Bournemouth University INSPIRE Lecture Theatre, Fusion Building, Talbot Campus, Poole BH12 5BB
Organised by the Ageing and Dementia Research Centre (ADRC) and
the International Centre for Tourism and Hospitality Research (ICTHR) at Bournemouth University
FREE EVENT – REGISTER AT https://dementia_and_active_ageing.eventbrite.co.uk
Collaboration and innovation are urgently needed to help older people remain active, productive, independent and socially connected for as long as possible. The silver market also provides great business opportunities for those destinations and organisations that serve this market. This interdisciplinary research forum and knowledge exchange will bring together a group of experts in the fields of tourism, leisure, dementia and active ageing to discuss the opportunities and challenges in those areas as well as to co-identify synergies, research priorities and future partnerships. The event is organised by the Ageing and Dementia Research Centre (ADRC) and the International Centre for Tourism and Hospitality Research (ICTHR) at Bournemouth University
This is a free, public event, open to everyone and aims to create research and business collaborations for the future.
13:30 – 14:00 REGISTRATION
14:00-14:10 Welcome and Agenda
Professor Dimitrios Buhalis, Professor Jan Wiener and Dr Michele Board
14:10-14:30 Leisure and Tourism for Active Ageing
Professor Dimitrios Buhalis Accessible and Inclusive Tourism: an opportunity for development
Dr Daisy Fan Active Ageing and Leisure and Tourism experience cocreation
14:30-15:15 Ageing and Dementia Research
Prof Jan Wiener – Ageing and Dementia-Friendly Environments
Dr Michele Board – Understanding ageing and dementia: the value of education for professionals
Dr Michelle Heward – Involving older people and people affected by dementia in research
15:15-15.45 Coffee and Networking
15.45-16.45 Ageing, Dementia, Leisure and Tourism: Identifying research priorities and future collaborations
16.45 -17:00 Closing remarks and next steps
Professor Dimitrios Buhalis, Professor Jan Wiener and Dr Michele Board
Professor Dimitrios Buhalis is a Strategic Management and Marketing expert with specialisation in Information Communication Technology applications in the Tourism, Travel, Hospitality and Leisure industries. He is the Director of the eTourism Lab and Deputy Director of the International Centre for Tourism and Hospitality Research, at Bournemouth University Business School in England. He was recently Visiting Professor at the School of Hospitality and Tourism Management, The Hong Kong Polytechnic University SAR, China. He is the Editor in Chief of the most established Journal in Tourism: Tourism Review, and the Editor in Chief of the Encyclopedia of Tourism Management and Marketing. His research pioneers inclusive tourism, smart and ambient intelligence tourism with a particular focus on innovation, entrepreneurship and destination ecosystems management. Professor Buhalis has written and co-edited more than 25 books and 300 scientific articles. For more information, books, articles and presentations see www.buhalis.com.
Dr Daisy Fan is a Principle Academic in Tourism and Hospitality at Bournemouth University Business School, specialising in tourist behaviour, social contact, senior wellbeing and active ageing. She completed her PhD in the Hong Kong Polytechnic University and worked in the tourism and hospitality industry prior to her academic career. She is an Associate Editor for Tourism Review. During 2016-2022, she published 36 articles in SSCI indexed journals.
Professor Jan Wiener is Professor in Psychology and co-lead of the Ageing and Dementia Research Centre in the Faculty of Science and Technology at Bournemouth University. His research focuses on navigation and wayfinding, fundamental behavioural problems that involve multiple cognitive components and complex information processing. In order to address these issues he uses an inter-disciplinary approach combining different methods such as behavioural navigation experiments, virtual reality techniques, eye-tracking, and cognitive modelling. His research has been funded by ESRC, Cisco Systems, Volkswagen Foundation and the German Research Council.
Dr Michele Board is Associate Professor, Deputy Head of the Department for Nursing Science and co-lead of the Ageing and Dementia Research Centre in the Faculty of Health and Social Science at Bournemouth University. She is a registered Nurse with experience in nursing, nurse leadership and nurse education. Her research focuses on nursing older people, with interests in frailty and dementia. Her research evaluating the ‘A Walk Through Dementia’ app has been funded by Alzheimer’s Research UK and Health Education England.
Dr Michelle Heward is Post-Doctoral Research Fellow and Ageing and Dementia Research Centre (ADRC) Service User and Carer Involvement Lead in the Faculty of Health and Social Sciences at Bournemouth University. Her research focuses on health and social care and support for older people and people with dementia and includes evaluations of psycho-social interventions. She is particularly interested in digital technologies and innovation, workforce development and service delivery, inclusive and engaging environments, and co-production and user involvement. She is currently an NIHR SSCR Individual Research Career Development Award holder leading a project focused on digital innovation in care homes.
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Join us on the Tourism Review webinar
Thursday 2nd March 2023, 15:00-16:30 CST / 21:00-22:30 London Time / March 3, 08:00-09:30 Sydney time
“Future Innovations in Tourism Destination Management”
The webinar will bring academics and practitioners to reflect, re-explore, and re-examine the concept of innovation in tourism
and explore how innovation could contribute to the future of tourism.
Zoom link: https://unt.zoom.us/j/85903345930
NO registration required.
Please join us and share with your colleagues and students!
Chairs
· Dimitrios Buhalis, Bournemouth University, UK
· Xi Leung, University of North Texas, USA
· Daisy Fan, Bournemouth University, UK
Panelists:
· Brian King, Texas A&M University – USA
· Eduardo Parra Lopez, Universidad de La Laguna – Spain
· Pauline Milwood, Penn State Berks – USA
· Pauline Sheldon, University of Hawaii – USA
According to Research.com Professor Dimitrios Buhalis was ranked 5th for “Best Business and Management Scientists in the United Kingdom” and 46th in the world (out of over 7,819 scientists). https://research.com/u/dimitrios-buhalis
The 2nd edition of Research.com ranking of the best scientists in the arena of Business and Management is based on data consolidated from various data sources including OpenAlex and CrossRef. The bibliometric data for estimating the citation-based metrics were gathered on December 21st, 2022. Position in the ranking is based on a scientist’s D-index (Discipline H-index), which only includes papers and citation values for an examined discipline. Our best scientists ranking is a reliable list of leading scientists from the area of Business and Management, based on a meticulous examination of 166,880 scientists discovered from various bibliometric data sources. For the discipline of Business and Management, over 7,819 were examined.
Two new books published by Professor Dimitrios Buhalis
Buhalis, D. Taheri, B., Rahimi, R. (2023) Smart Cities and Tourism: Co-creating experiences, challenges and opportunities Oxford: Goodfellow Publishers https://www.goodfellowpublishers.com/smart http://dx.doi.org/10.23912/9781915097088-4973
Taheri, B., Rahimi, R. & Buhalis, D. (2022) The Sharing Economy and the Tourism Industry. Oxford: Goodfellow Publishers https://www.goodfellowpublishers.com/sharing http://dx.doi.org/10.23912/9781915097064-4970
The smart cities of tomorrow engage locals, visitors, governments and businesses in an intelligent, collaborative and connected ecosystem. Smart tourism integrates the entire tourism ecosystem and supports the value cocreation for all stakeholders. To this end, this book, with its three parts and 12 chapters, provides a comprehensive understanding of city services, as well as evaluating the local and visitor experience, and investigating how ‘smartness’ creates liveable environments, business solutions and tourism innovations.
With international contributions from well-respected and international academics, it brings state-of-art knowledge on marketing management (and related areas such as urban studies) from a new modern perspective within the smart cities. Via academic research and international case studies, it discusses issues such as:
• Smart cities
• The evolution of the smart city
• Smart tourist destinations
• Smart trends in the tourism and hospitality industry
• Smart sports in smart cities
• Smart cities towards the quality of life of residents
It serves as a crucial reference point for smart city researchers, scholars, students and practitioners by offering new insights and stimulating potential future research.
This is one of the first academic volumes on this topic to focus on marketing and managerial implications specifically in tourism, services marketing and urban studies. Written by an international team of contributors and using real life case studies, it looks at issues such as:
It is a must-have volume for all those researching in the area of the sharing economy who wish to learn more and delve deeper into the implications it has had and will have on the tourism industry and wider tourism economy.
Babak Taheri is Professor of Marketing in Nottingham Business School, Nottingham Trent University, UK and Visiting Professor at several universities e.g., Aberdeen University (UK)and WSB University in Gdańsk (Poland).
Roya Rahimi is a Reader in Marketing and Leisure Management at the University of Wolverhampton, Business School, UK. She is the associate editor for Tourism Management Perspective Journal and UoA 17 REF coordinator at the University of Wolverhampton.
Use code GP20 at checkout for 20% discount.
Professor Dimitrios Buhalis is organising
THE MEDITERRANEAN TOURISM KNOWLEDGE EXCHANGE AND POLICY FORUM 2023
MED LIFE: TOURISM HOSPITALITY AND WELLBEING TOWARDS 2030
In collaboration with the Tourism Review
MALTA Tuesday 21-Wednesday 22 November 2023 Hilton Hotel St Julian’s Malta
followed by the 7th Mediterranean Tourism Forum on the 23rd November.
CALL FOR PAPERS https://easychair.org/cfp/MEDLife2023
MED LIFE: TOURISM HOSPITALITY AND WELLBEING TOWARDS 2030
Professor Dimitrios Buhalis of International Centre for Tourism and Hospitality Research at Bournemouth University was glad to contribute with an interview to the Chinese News Service on the Chinese tourism rebound.
http://www.ecns.cn/news/cns-wire/2023-02-07/detail-ihckmzxh9372916.shtml
The tourism industry accounts for about 10 to 12 percent of the global GDP, according to Prof. Dimitrios Buhalis, director of the eTourism Lab and vice-director of the International Center for Tourism and Hospitality Research (ICTHR) at Bournemouth University.
The more people have the ability to travel, the more they can contribute to the global economy, he said, adding that apart from leisure tourism, China’s burgeoning business tourism industry is also a huge market.
Prof. Buhalis believes China’s tourism industry will exceed the pre-pandemic level, although it’s going to take a little bit of time. After so many visits to China, he noticed the zeal of Chinese people for traveling and experiencing the world.
