Traveling with pets: designing hospitality services for pet owners/parents and hotel guests,

Are you a PET / DOG PARENT ?

New research paper on TRAVELING WITH PETS

Buhalis, D. and Chan, J. (2023), Traveling with pets: designing hospitality services for pet owners/parents and hotel guests, International Journal of Contemporary Hospitality Management, Vol.34. https://doi.org/10.1108/IJCHM-10-2022-1192

#pets #dogs #travel #tourism #hotel #hospitality #marketing #management #consumerbehaviour #service #HongKong

Pet-friendly hotels are growing rapidly. The prevalence of pet adoption has largely resulted from loneliness due to social distancing that happened during the Coronavirus disease 2019 pandemic. Many hotels around the world aim to become pet-friendly to satisfy the growing demand. Hoteliers believe that the popularity of pet-friendly hotels will continue, as pet owners often treat pets as their kids. This study aims to investigate how pet-friendly hotels need to design and manage pet-friendly services and policies. Using grounded theory methodology, this research conducts interviews with 25 pet-friendly hotel managers from Hong Kong (HK). The study includes hotels from different hotel categories and classifications. It examines the conceptualization of pet-friendly service design, drawing on a service blueprint. Building on the service marketing and service blueprint literature, this research provides a synthesis that reflects how pet-friendly hotels can serve both guests with and without pets.

The findings reveal that pet-owner’s service expectations are formed on anthropomorphism, that is, an inclination to attribute human features to non-human entities. Hotel managers and those with pets personally understand better how pet-friendly service can be adapted to meet the expectations and requirements of pet owners while accommodating guests without pets. The market for pet-friendly hospitality is growing, with high-profit potential from pet owners who are willing to spend generously. Data were collected from selected pet-friendly hotels in HK through interviews with pet-friendly service providers. The research is qualitative and exploratory in nature. It aims to explore and examine the multilevel pet-friendly hospitality service design from a managerial perspective. This research enriches the literature on anthropomorphism theory, the design of pet-friendly services and the application of service blueprint. The research offers explicit suggestions for the design of pet-friendly hospitality services. A pet-friendly hotel service blueprint is developed. This can help managers to develop essential pet-friendly policies and service collaborations between internal departments and with external specialist organizations, maximizing the value for all stakeholders. The study explores a rapidly emerging market and scrutinizes its specific design requirements. It extends theoretical insights by enriching the anthropomorphism theory and broadening the conceptualizations of service blueprint based on anthropomorphism theory.

https://www.academia.edu/98737451/

Professor Buhalis contributes to cutting edge paper on ChatGPT: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy

Professor Dimitrios Buhalis contributes on the Impact of ChatGPT to tourism marketing

CUTTING EDGE PAPER ON ChatGPT with key colleagues and examples from KALAMATA and BOURNEMOUTH 🙂

“So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy

International Journal of Information Management, Vol. 71, 102642,

https://doi.org/10.1016/j.ijinfomgt.2023.102642

#chatgpt #artificialintelligence #AI #marketing #technology

 

 

DEMENTIA AND ACTIVE AGEING THROUGH LEISURE AND TOURISM

We would like to invite you to join the 

DEMENTIA AND ACTIVE AGEING THROUGH LEISURE AND TOURISM
Research Forum and Knowledge Exchange 

Wednesday, 29 March 2023, 14:00 – 17:00 BST   
Bournemouth University INSPIRE Lecture Theatre, Fusion Building, Talbot Campus, Poole BH12 5BB

Organised by the Ageing and Dementia Research Centre (ADRC) and
the International Centre for Tourism and Hospitality Research (ICTHR) at Bournemouth University

FREE EVENT – REGISTER AT https://dementia_and_active_ageing.eventbrite.co.uk  


About the event

Collaboration and innovation are urgently needed to help older people remain active, productive, independent and socially connected for as long as possible. The silver market also provides great business opportunities for those destinations and organisations that serve this market. This interdisciplinary research forum and knowledge exchange will bring together a group of experts in the fields of tourism, leisure, dementia and active ageing to discuss the opportunities and challenges in those areas as well as to co-identify synergies, research priorities and future partnerships. The event is organised by the Ageing and Dementia Research Centre (ADRC) and the International Centre for Tourism and Hospitality Research (ICTHR) at Bournemouth University

This is a free, public event, open to everyone and aims to create research and business collaborations for the future.


DEMENTIA AND ACTIVE AGEING THROUGH LEISURE AND TOURISM
Research Forum and Knowledge Exchange 

13:30 – 14:00 REGISTRATION

14:00-14:10 Welcome and Agenda 
Professor Dimitrios Buhalis, Professor Jan Wiener and Dr Michele Board

14:10-14:30 Leisure and Tourism for Active Ageing
Professor Dimitrios Buhalis Accessible and Inclusive Tourism: an opportunity for development
Dr Daisy Fan Active Ageing and Leisure and Tourism experience cocreation

14:30-15:15 Ageing and Dementia Research
Prof Jan Wiener – Ageing and Dementia-Friendly Environments
Dr Michele Board – Understanding ageing and dementia: the value of education for professionals
Dr Michelle Heward – Involving older people and people affected by dementia in research

15:15-15.45 Coffee and Networking

15.45-16.45 Ageing, Dementia, Leisure and Tourism: Identifying research priorities and future collaborations

16.45 -17:00 Closing remarks and next steps
Professor Dimitrios Buhalis, Professor Jan Wiener and Dr Michele Board


Speaker biographies

Professor Dimitrios Buhalis is a Strategic Management and Marketing expert with specialisation in Information Communication Technology applications in the Tourism, Travel, Hospitality and Leisure industries. He is the Director of the eTourism Lab and Deputy Director of the International Centre for Tourism and Hospitality Research, at Bournemouth University Business School in England. He was recently Visiting Professor at the School of Hospitality and Tourism Management, The Hong Kong Polytechnic University SAR, China. He is the Editor in Chief of the most established Journal in Tourism: Tourism Review, and the Editor in Chief of the Encyclopedia of Tourism Management and Marketing. His research pioneers inclusive tourism, smart and ambient intelligence tourism with a particular focus on innovation, entrepreneurship and destination ecosystems management. Professor Buhalis has written and co-edited more than 25 books and 300 scientific articles. For more information, books, articles and presentations see www.buhalis.com.

Dr Daisy Fan is a Principle Academic in Tourism and Hospitality at Bournemouth University Business School, specialising in tourist behaviour, social contact, senior wellbeing and active ageing. She completed her PhD in the Hong Kong Polytechnic University and worked in the tourism and hospitality industry prior to her academic career. She is an Associate Editor for Tourism Review. During 2016-2022, she published 36 articles in SSCI indexed journals.

Professor Jan Wiener is Professor in Psychology and co-lead of the Ageing and Dementia Research Centre in the Faculty of Science and Technology at Bournemouth University. His research focuses on navigation and wayfinding, fundamental behavioural problems that involve multiple cognitive components and complex information processing. In order to address these issues he uses an inter-disciplinary approach combining different methods such as behavioural navigation experiments, virtual reality techniques, eye-tracking, and cognitive modelling. His research has been funded by ESRC, Cisco Systems, Volkswagen Foundation and the German Research Council.

Dr Michele Board is Associate Professor, Deputy Head of the Department for Nursing Science and co-lead of the Ageing and Dementia Research Centre in the Faculty of Health and Social Science at Bournemouth University. She is a registered Nurse with experience in nursing, nurse leadership and nurse education. Her research focuses on nursing older people, with interests in frailty and dementia. Her research evaluating the ‘A Walk Through Dementia’ app has been funded by Alzheimer’s Research UK and Health Education England.

Dr Michelle Heward is Post-Doctoral Research Fellow and Ageing and Dementia Research Centre (ADRC) Service User and Carer Involvement Lead in the Faculty of Health and Social Sciences at Bournemouth University. Her research focuses on health and social care and support for older people and people with dementia and includes evaluations of psycho-social interventions. She is particularly interested in digital technologies and innovation, workforce development and service delivery, inclusive and engaging environments, and co-production and user involvement. She is currently an NIHR SSCR Individual Research Career Development Award holder leading a project focused on digital innovation in care homes.

Bournemouth University’s Online Event Terms and Conditions

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“Future Innovations in Tourism Destination Management” -March 2, 2023, 21:00-22:30 London Time

Join us on the Tourism Review webinar
Thursday 2nd March 2023, 15:00-16:30 CST / 21:00-22:30 London Time / March 3, 08:00-09:30 Sydney time

“Future Innovations in Tourism Destination Management”

The webinar will bring academics and practitioners to reflect, re-explore, and re-examine the concept of innovation in tourism
and explore how innovation could contribute to the future of tourism.

Zoom link: https://unt.zoom.us/j/85903345930
NO registration required.
Please join us and share with your colleagues and students!

Chairs
· Dimitrios Buhalis, Bournemouth University, UK
· Xi Leung, University of North Texas, USA
· Daisy Fan, Bournemouth University, UK

Panelists:
· Brian King, Texas A&M University – USA
· Eduardo Parra Lopez, Universidad de La Laguna – Spain
· Pauline Milwood, Penn State Berks – USA
· Pauline Sheldon, University of Hawaii – USA

Professor Dimitrios Buhalis was ranked 5th for “Best Business and Management Scientists in the United Kingdom” and 46th in the world

According to Research.com Professor Dimitrios Buhalis was ranked 5th for “Best Business and Management Scientists in the United Kingdom” and 46th in the world (out of over 7,819 scientists). https://research.com/u/dimitrios-buhalis

The 2nd edition of Research.com ranking of the best scientists in the arena of Business and Management is based on data consolidated from various data sources including OpenAlex and CrossRef. The bibliometric data for estimating the citation-based metrics were gathered on December 21st, 2022. Position in the ranking is based on a scientist’s D-index (Discipline H-index), which only includes papers and citation values for an examined discipline. Our best scientists ranking is a reliable list of leading scientists from the area of Business and Management, based on a meticulous examination of 166,880 scientists discovered from various bibliometric data sources. For the discipline of Business and Management, over 7,819 were examined.

 

 

 

Two new books published by Professor Dimitrios Buhalis on Smart Cities and Smart Tourism

Two new books published by Professor Dimitrios Buhalis 

Buhalis, D. Taheri, B., Rahimi, R. (2023) Smart Cities and Tourism:  Co-creating experiences, challenges and opportunities Oxford: Goodfellow Publishers https://www.goodfellowpublishers.com/smart http://dx.doi.org/10.23912/9781915097088-4973

Taheri, B., Rahimi, R. & Buhalis, D. (2022) The Sharing Economy and the Tourism Industry. Oxford: Goodfellow Publishers https://www.goodfellowpublishers.com/sharing   http://dx.doi.org/10.23912/9781915097064-4970

Use code GP20 at checkout for 20% discount.
Smart Cities and Tourism Sharing Economy and the Tourism Industry

Smart Cities and Tourism

Co-creating experiences, challenges and opportunities

Dimitrios Buhalis, Babak Taheri, Roya Rahimi

ISBN: 9781915097088 HBK; 9781915097095 eBook
DOI: 10.23912/9781915097088-4973


About this book | Table of contents | About the authors | Sample files | Buy now
Smart cities are places where services and networks are made more efficient with use of different types of electronic methods and digital solutions for the advantage of its locals and businesses. The gathered information and big data are then used to manage assets, resources, and services efficiently to improve the operations across the city. Smartness is about networks of interconnected entities that collaborate to develop the collective competitiveness of the ecosystem. Smart Cities and Tourism: Co-creating experiences, challenges and opportunities provides new insights into the current issues, opportunities, and concepts for the next generation of urban evolution.

The smart cities of tomorrow engage locals, visitors, governments and businesses in an intelligent, collaborative and connected ecosystem. Smart tourism integrates the entire tourism ecosystem and supports the value cocreation for all stakeholders. To this end, this book, with its three parts and 12 chapters, provides a comprehensive understanding of city services, as well as evaluating the local and visitor experience, and investigating how ‘smartness’ creates liveable environments, business solutions and tourism innovations.

With international contributions from well-respected and international academics, it brings state-of-art knowledge on marketing management (and related areas such as urban studies) from a new modern perspective within the smart cities. Via academic research and international case studies, it discusses issues such as:

• Smart cities
• The evolution of the smart city
• Smart tourist destinations
• Smart trends in the tourism and hospitality industry
• Smart sports in smart cities
• Smart cities towards the quality of life of residents

It serves as a crucial reference point for smart city researchers, scholars, students and practitioners by offering new insights and stimulating potential future research.

The Sharing Economy and the Tourism Industry

Perspectives, Opportunities and Challenges

Roya Rahimi, Babak Taheri, Dimitrios Buhalis

ISBN: 9781915097064 HBK; 9781915097071 eBook; DOI10.23912/9781915097064-4970
DOI: 10.23912/9781915097064-4970


About this book | Table of contents | About the authors | Sample files | Buy now
The sharing economy is at the centre of number of current debates involving new technologies and innovative services, sustainability, big data and stakeholder engagement. These trends have serious implications for hoteliers, restaurant owners, airlines and car rental companies and service industries as they change the rules of the game across the services industries. This edited volume encourages new theoretical and empirical development on sharing economy studies in the service industries field.

This is one of the first academic volumes on this topic to focus on marketing and managerial implications specifically in tourism, services marketing and urban studies. Written by an international team of contributors and using real life case studies, it looks at issues such as:

  • An introduction to and conceptualization of the sharing economy;
  • National culture and the sharing economy;
  • Big data and digital marketing in the sharing economy;
  • The future of mobility according to Uber;
  • Rethinking tourism models in the era of the sharing economy;

It is a must-have volume for all those researching in the area of the sharing economy who wish to learn more and delve deeper into the implications it has had and will have on the tourism industry and wider tourism economy.

EDITORS 
Dimitrios Buhalis is Professor at the Bournemouth University Business School, UK and Visiting Professor at the School of Hotel and Tourism Management at The Hong Kong Polytechnic University, SAR, China.

Babak Taheri is Professor of Marketing in Nottingham Business School, Nottingham Trent University, UK and Visiting Professor at several universities e.g., Aberdeen University (UK)and WSB University in Gdańsk (Poland).

Roya Rahimi is a Reader in Marketing and Leisure Management at the University of Wolverhampton, Business School, UK. She is the associate editor for Tourism Management Perspective Journal and UoA 17 REF coordinator at the University of Wolverhampton.

Use code GP20 at checkout for 20% discount.

Professor Dimitrios Buhalis is organising THE MEDITERRANEAN TOURISM KNOWLEDGE EXCHANGE AND POLICY FORUM 2023 in Malta

Professor Dimitrios Buhalis is organising

THE MEDITERRANEAN TOURISM KNOWLEDGE EXCHANGE AND POLICY FORUM 2023
MED LIFE: TOURISM HOSPITALITY AND WELLBEING TOWARDS 2030
In collaboration with the Tourism Review

MALTA Tuesday 21-Wednesday 22 November 2023 Hilton Hotel St Julian’s Malta

followed by the 7th Mediterranean Tourism Forum on the 23rd November.

CALL FOR PAPERS https://easychair.org/cfp/MEDLife2023

 

MED LIFE: TOURISM HOSPITALITY AND WELLBEING TOWARDS 2030

Professor Dimitrios Buhalis on the Chinese tourism rebound.

Professor Dimitrios Buhalis of International Centre for Tourism and Hospitality Research at Bournemouth University was glad to contribute with an interview to the Chinese News Service on the Chinese tourism rebound.

http://www.ecns.cn/news/cns-wire/2023-02-07/detail-ihckmzxh9372916.shtml

The tourism industry accounts for about 10 to 12 percent of the global GDP, according to Prof. Dimitrios Buhalis, director of the eTourism Lab and vice-director of the International Center for Tourism and Hospitality Research (ICTHR) at Bournemouth University.

The more people have the ability to travel, the more they can contribute to the global economy, he said, adding that apart from leisure tourism, China’s burgeoning business tourism industry is also a huge market.

Prof. Buhalis believes China’s tourism industry will exceed the pre-pandemic level, although it’s going to take a little bit of time. After so many visits to China, he noticed the zeal of Chinese people for traveling and experiencing the world.

Shaping the metaverse into reality: multidisciplinary perspectives on opportunities, challenges, and future research. 

New METAVERSE paper coauthored by Professor Dimitrios Buhalis

Koohang, A, Nord, J, Ooi, K, Tan, G, Al-Emran, M, Aw, E, Baabdullah, A, Buhalis, D, Cham, T, Dennis, C, Dutot, V, Dwivedi, Y, Hughes, L, Mogaji, E., Pandey, N, Phau, I, Raman, R, Sharma, A, Sigala, M, Ueno, A and Wong, L (2023) 

Shaping the metaverse into reality: multidisciplinary perspectives on opportunities, challenges, and future research.
Journal of Computer Information Systems. ISSN 0887-4417 https://doi.org/10.1080/08874417.2023.2165197 

The term metaverse is described as the next iteration of the Internet. Metaverse is a virtual platform that uses extended reality technologies, i.e. augmented reality, virtual reality, mixed reality, 3D graphics, and other emerging technologies to allow real-time interactions and experiences in ways that are not possible in the physical world. Companies have begun to notice the impact of the metaverse and how it may help maximize profits. The purpose of this paper is to offer perspectives on several important areas, i.e. marketing, tourism, manufacturing, operations management, education, the retailing industry, banking services, healthcare, and human resource management that are likely to be impacted by the adoption and use of a metaverse. Each includes an overview, opportunities, challenges, and a potential research agenda.

 

Professor Dimitrios Buhalis research on Metaverse

 

Metaverse innovation research agenda

Professor Dimitrios Buhalis has been developing research on Metaverse and has published a range of high-impact journal articles with colleagues around the world.

Buhalis, D., Leung, D., Lin, M., 2023, Metaverse as a Disruptive Technology Revolutionising, Tourism Management and Marketing, Tourism Management, Accepted – forthcoming https://www.academia.edu/94737378/

Buhalis, D., Lin, M., Leung, D., 2023, Metaverse as a driver for hospitality customer experience and value co-creation: implications for hotel and tourism management and marketing” International Journal of Contemporary Hospitality Management, Vol.35, https://doi.org/10.1108/IJCHM-05-2022-0631

Koohang, A, Nord, J, Ooi, K, Tan, G, Al-Emran, M, Aw, E, Baabdullah, A, Buhalis, D, Cham, T, Dennis, C, Dutot, V, Dwivedi, Y, Hughes, L, Mogaji, E., Pandey, N, Phau, I, Raman, R, Sharma, A, Sigala, M, Ueno, A and Wong, L (2023) Shaping the metaverse into reality: multidisciplinary perspectives on opportunities, challenges, and future research. Journal of Computer Information Systems. ISSN 0887-4417 https://www.academia.edu/94457087

Dwivedi, Y., Hughes, L., Wang, Y., Alalwan, A.A., Ahn, S., Balakrishnan, J., Barta, S., Belk, R., Buhalis, D., Dutot, V., Felix, R., Filieri, R., Flavián, C., Gustafsson, A., Hinsch, C., Hollensen, S., Jain, V., Kim, J., Krishen, A., Lartey, J., Pandey, N., Ribeiro-Navarrete, S., Raman, R., Rauschnabel, P., Sharma, A., Sigala, M., Veloutsou , C., Wirtz, J.,, 2023, How metaverse will change the future of marketing: Implications for Research and Practice, Psychology and Marketing,  http://doi.org/10.1002/mar.21767

Dwivedi, Y., Hughes, L., Baabdullah, A., Ribeiro-Navarrete, S., Giannakis, M., Al-Debei, M, Dennehy, D., Metri, B., Buhalis, D., Cheung, C., Conboy, K, Doyle, R., Goyal, D.P, Gustafsson, A., Jebabli, I., Young-Gab Kim, Kim, J., Koos; S., Kreps, D., Kshetri, Kumar, V., Oui, K., Papagiannidis, S., Pappas, I., Polyviou, A., Park, S., Pandey, N., Queiroza, M., Raman, R., Rauschnabel, R., Shirish, A., Sigala, M., Spanaki, K., Wei-Han Tana, G., Tiwari, M., Viglia, G., Fosso Wamba, 2023, Metaverse beyond the hype: Multidisciplinary perspectives on emerging challenges, opportunities, and agenda for research, practice and policy  International Journal of Information Management, Vol.66, October 2022, 102542 https://doi.org/10.1016/j.ijinfomgt.2022.102542

Buhalis D., Karatay N. (2022) Mixed Reality (MR) for Generation Z in Cultural Heritage Tourism Towards Metaverse. In: Stienmetz J.L., Ferrer-Rosell B., Massimo D. (eds) Information and Communication Technologies in Tourism 2022. ENTER 2022. Springer, Cham. pp. 16–27, https://doi.org/10.1007/978-3-030-94751-4_2