Professor Dimitrios Buhalis is preparing for China to contribute to Smart Tourism : Emerging Global Digital Ecosystem at the 12th UNWTO / PATA Forum on Tourism Trends and Outlook Guilin, China Conference The future of Tourism : Road to 2030
25-27 October 2018. People’s Government of Guilin of China, the World Tourism Organization (UNWTO) and the Pacific Asia Travel Association (PATA)
Professor Heather Hartwell research into large scale nutrition interventions to improve public health
Good nutrition and eating well is an important part of public health and can help stave off a number of age-related illnesses. Over the last twenty years, Bournemouth University’s Professor Heather Hartwell has been carrying out research into nutrition in the context of developing large scale interventions to improve public health. Her work has taken her from prisons to hospitals to workplace canteens. When Professor Hartwell began her research career in nutrition, much of the health policy focus was on one-to-one support for people who were struggling with associated health conditions. The idea that large scale interventions might be successful was only beginning to be recognised.
“One of the first projects I was involved in at Bournemouth University was a commission from the National Audit Office, exploring nutrition in prisons,” says Professor Hartwell, “We found that while prisoners did have healthy eating options, the catering on offer tended to over-rely on processed foods – bread, sausages and pasties, for example. This meant they were eating more salt than the general population, which can lead to high blood pressure and the risk of heart disease. Among other things, we recommended that they used the prison gardens to grow fresh produce, as it was a low-cost way of adding more vegetables to the food on offer. Around the same time, we were also looking at nutrition in hospital catering. In this setting, we found that there were much fewer healthy food options on offer and that meal production and delivery were overseen by a number of different teams – caterers, porters and ward staff. This meant that there was no real consistency and making it easier for miscommunication to take place.”
“It was quite eye-opening working in two very different public sector contexts,” continues Professor Hartwell, “As researchers, it’s important to go into every situation with humility because until you’re fully immersed in the context in which you’re working, you can’t fully appreciate the barriers that staff might be facing. In the NHS, for example, catering managers are often providing three meals per day, drinks and snacks on a very low budget, which limits what they’re able to do. You can’t achieve perfection in any situation, but co-created research can significantly improve what was there before.”
Working in public sector settings and seeing the difference that larger scale interventions could make on people’s health then led Professor Hartwell to consider the difference that healthier eating options could make in workplace canteen environments. “These settings are really important because they’re where people eat on a regular basis, not just one-off celebratory meals. If people are continually being offered unhealthy food choices, then it can have long-term implications for their health. We’re offered very little information about what’s in our food when we eat out, so my starting point was to improve that.”
Over the last few years, Professor Hartwell has been working on a major European grant, FoodSMART, which has been addressing exactly that issue. The grant enabled Professor Hartwell and her team to develop an App, which uses data provided by catering companies to help consumers to make more informed choices about their meals. “We wanted to create an IT solution for the contract catering industry which would both better inform their consumers and also give the companies an edge when competing for new contracts,” explains Professor Hartwell, “It was slightly ahead of its time when we first created it, but is getting much more interest now as workplaces are increasingly concerned about employee wellbeing. Nutrition can help contribute to better health, which helps to reduce sickness rates and can improve productivity too.”
Alongside FoodSMART, Professor Hartwell and her team were also leading on another European grant, which was looking at increasing our protein intake through vegetables. In the context of an increasing global population, it is important for the agricultural and catering sectors to consider more sustainable sources of food. “The project was about encouraging people to get their protein through vegetables, rather than meat, which uses far more resources than arable farming,” says Professor Hartwell, “It’s a healthier way of meeting our protein requirements as vegetables contain less fat and are much more sustainable in the long run.” Partly inspired by the issues of sustainability raised in this project, Professor Hartwell and her team have recently started working on a new research grant with partners in Brazil to consider how to improve our long term food security.
More information about VeggiEAT can be found here: https://microsites.bournemouth.ac.uk/veggieat/
More information about FoodSMART can be found here: https://microsites.bournemouth.ac.uk/foodsmart/
Head of Bournemouth University Department of Tourism and Hospitality introducing and Chairing the Smart Tourism Session
at the 7th UNWTO Global Summit on Urban Tourism in Seoul Korea
#smart #smartcities #smartrourism #tourism #travel
Smart tourism will determine the competitiveness of Tourism in the future
International students on British drinking: ‘people don’t know when to stop’
Drinking to excess ‘expected’ part of university life
Of the 2.3m students starting courses at UK universities each autumn, well over 400,000 are international students from non-UK countries. The scale and importance of international students to the UK higher education sector is now well established. Yet we know very little about how students from non-UK countries experience and interact with the heavy drinking culture that predominates on and near many universities. Many international students often come from cultures marked by moderation or abstinence around alcohol. And concerns have been raised that activities centred on alcohol may exclude international students. We’ve conducted new research to reveal the perceptions of British drinking cultures held by international students studying on postgraduate courses at a UK university. In focus groups and interviews, students from countries including Nigeria, the US, China, Turkey, Poland, Germany and Greece told us of their experiences of drinking culture at university.
The British ‘like to drink’
The British Council, and many city and university marketing teams, often promote the British pub as a safe and friendly leisure space in their bid to market studying in the UK to international students. The students we spoke to were aware of the iconic image of the British pub. They spoke of their desire to participate in what they saw as being an important part of British culture. Others spoke with excitement of being able to try British real ale and craft beer as a part of their experience of living and studying in Britain. Having seen depictions of British pubs in television, film and, increasingly, social media, most international students were aware of alcohol consumption being important to British culture before they came to the UK. This prior perception was confirmed by their initial experiences on arrival. Our interviewees felt that getting drunk was an important part of British cultural life and reported being initially surprised that drinking to excess was an expected part of university life. Despite these concerns, drinking alcohol was an important part of the social lives of many international students. Many had enjoyed their experiences of socialising in bars and pubs. For others, whose degree programme cohorts were predominantly fellow international students, the pub was a space in which they could view and interact with British culture and British people – such as non-student locals.
Drinking cultures in contrast
International students made ready comparisons with the drinking habits and attitudes of their own cultures. Many told us about how people drink alcohol and get drunk in their own cultures. But they contrasted this with the tendency of “going too far” and of “not knowing when to stop” that was perceived to be a major characteristic of British drinking culture. That said, many interviewees had enjoyed learning about the practice of buying “rounds” of drinks, using “cheers” before drinking and the lack of table service in Britain. They saw this as a fun and a pleasurable part of getting to know local culture.
As identified in other research, gender is an important feature of how students view drinking and drunkenness. Concern was expressed in our study about a perceived lack of control among some British women when drinking alcohol. Words such as embarrassment and shame were used by both male and female interviewees to define the boundary between fun, sociable drinking and excessive drunkenness. Interviewees expressed surprise that public vomiting and urination or collapsing in the street were so widely tolerated and even in some cases expected and celebrated by British students.
Finding the balance
Most students felt capable of negotiating their involvement with student drinking culture by choosing times, spaces and styles of drinking that suited their own tastes. This involved a clear preference for drinking as part of other events such as eating a meal out with friends or watching televised sport in pubs. At social events where heavy drinking was the main activity, some would try to enjoy “one or two” drinks but leave once other people became noticeably drunk.
But while many students spoke of the pub as a welcoming and relaxed space for socialising with friends, bars and nightclubs were said to be intimidating places where they felt at risk of violence or harassment. Many students witnessed fights. Female international students had particular concerns – several spoke of their strategies to stay safe when out at night. The avoidance of the streets at night due to a fear of potential violence or aggression was also highlighted in a previous study that looked at levels of racism experienced by international students. That said, UK drinking culture is changing. More than a quarter of young adults in the UK do not drink alcohol. “Sober campuses” during fresher’s week are becoming more prevalent, as are teetotal university halls. And many students are eager for advice on avoiding or moderating the pressure to drink heavily while at university. But only time will tell whether this is a trend that is set to remain.
Thomas Thurnell-Read, Lecturer in Cultural Sociology, Loughborough University; Lorraine Brown, Associate Professor, Department of Tourism and Hospitality, Bournemouth University, and Philip Long, Honorary Visiting Research Associate, Bournemouth University
Deepam Ramchurn returns to Uni after a Communications and Marketing Internship, Pacific Asia Travel Association (PATA), Bangkok, Thailand
Why did you come to BU? I chose the BA (Hons) Tourism ManagementBournemouth University because the course offered a sandwich option and I was impressed by the connection the university has with some of the companies in the industry.
Why did you choose to do a sandwich placement year? I knew I wanted to go to a university that offered the sandwich option as it would give me the upper hand when I graduate due to the skills I would gain. I couldn’t be more right now that I think of all the experiences I’ve gained whilst on placement. This puts you ahead of the game as you’ll have more to showcase on your CV to employers.
Describe your job role: My role as aCommunications and Marketing Intern, at Pacific Asia Travel Association (PATA), Bangkok has varied. When I first started, I was given the responsibility of posting PATA’s member’s press releases on our website using WordPress as well on our social media account. This was a great opportunity to stay up to date with what was going on within the Tourism industry as the company works with Aviation, Tourism Boards, Hospitality, Travel Agents, Technological firms and more! I also had to update the Global Event Calendar which provides our members all the information they need to know about events occurring within the Travel industry globally. I had the chance to attend one of PATA’s event, Asia Pacific Youth & Sustainable Tourism Workshop and my director had given me the task to take photographs, highlight some of the key points and interviewed some key speakers for a press release.
I managed to work within an interest of mine which is digital media. I had to create and schedule content for the social media accounts using Hootsuite (for Twitter and Linkedin) and Facebook. Furthermore, I became familiar with the software Mailchimp to create EDM (Electronic Direct Mail) for PATA to send to members. I was given the chance to create an EDM on MailChimp to send to subscribers regarding some complimentary tours for an upcoming annual event. We needed to promote them for delegates to attend during the PATA Annual Summit in South Korea. This was a rewarding task for me as I absolutely enjoy doing creative writing and I got to use this skill. My manager praised my writing skills as it’s a different style to how the company usually use. She sent the EDM as I wrote it and didn’t change anything which I was very proud of.
What have been some of the highlights so far? One of the main highlights for me was when I was involved in a project with Uniting Travel, a member of PATA. I never expected this opportunity before commencing my internship and it was very daunting when I thought of the responsibilities I would have. Uniting Travel is a strategic action group and chaired by Gloria Guevara, President & CEO of the World Travel & Tourism Council (WTTC). The project was writing and researching statistics for a report entitled as “Travel & Tourism- A Force for Good in the World’ which presents the benefits that Travel & Tourism brings to the economy and society. This was a very challenging yet fulfilling task mainly because I was working alone under the supervision of a manager and I had a very tight deadline to meet. I had to ensure that all the statistics were the same as other organisations or report stated. This was the association’s first publication and was presented at the 18th WTTC 2018 Global Summit in Argentina.
What has been the greatest challenge this year?
I was never good at my time management and organisational skills, it was always a struggle during the exam period. However, working at PATA has enabled me to structure my work according to a checklist as workload increased. I could definitely see the benefit of checking tasks off my checklist as I was more productive and efficient. I have bought that skill with me during my final year at university as I organise myself with my studies.
I was based in Bangkok for the duration of the placement and it was a challenge as it was my first time travelling alone in Asia. I was worried I wouldn’t be able to adapt to the environment however the local people are so lovely I felt at comfort. I also made some life-long friends who come from different backgrounds and countries and we had the chance to discover Thailand!
Has the experience so far helped you to learn more about what you want to do in the future?
Yes, I’m more certain of what type of job I would like to do after I graduate which is Digital Content Marketing within the tourism industry. This experience has taught me what marketing in general consist of, however, I know what I need to learn now in order to secure the job I want.
Any regrets in taking a placement year?
Absolutely not! It has changed me personally and professionally and I couldn’t be more ready for the working world.
The United Nations World Tourism Organization (UNWTO), the Ministry of Tourism of Greece and the Region of Central Macedonia have partnered together to organize the Joint UNWTO and PATA Session: “Connecting Asia and Europe through the Silk Road”
8th UNWTO International Meeting on Silk Road Tourism
in Thessaloniki, Greece on 10-12 October 2018.
Together with the Pacific Asia Travel Association (PATA), a joint session will take place examining how – by leveraging marketing and technical platforms – destinations can maximise promotion via storytelling techniques that drive tourism in new markets. Speakers include PATA CEO Dr. Mario Hardy and PATA Regional Director Daniela Wagner, as well as senior executives from TCI Research, TripAdvisor, ECA2, Thessaloniki Convention Bureau, Esplorio, Mastercard, TravelBeat and Leading Culture Destinations. PATA member and UNWTO Affiliate Board Member Professor Dimitrios Buhalis Head of Department of Tourism and Hospitality Bournemouth University is also an invited speaker.
This international Silk Road meeting will be hosted for the very first time by a European Silk Road Member State, and focus on the overarching role and relevance of the Silk Road within a globalized tourism framework. We invite all international partner agencies, interested stakeholders from around the globe, both public and private, to attend this event. Participation in the joint UNWTO and PATA session is free of cost; only registration for the event is required.
Bournemouth University Department of Tourism and Hospitality Celebrates World Tourism Day with a photo competition
“Tourism and the Digital Transformation” is the theme of this year’s World Tourism Day (WTD).
To celebrate this important date in our industry and to support this theme of the year, we would like to go for something SMART and DIGITAL!
• Each student is encouraged to select one travel photo and send to our review committee:
Dr. Daisy Fan: email@example.com
Dr. Nigel Williams: firstname.lastname@example.org
• You can also share 2-3 sentences about why you select this photo.
• After your submission, your photo will be shared on IFITT twitter, IFITT Facebook, and Department of Tourism & Hospitality Facebook pages.
The number of likes (collectively from all the three social media platforms) will be considered to determine the final award winners!
• The deadline of submission will be: 26 September, 2018
• Result released: 27 September, 2018
• Three best photos will be awarded.
• Besides the secret prizes, awardees will also be invited to attend the “BU Artificial Intelligence for Tourism and Hospitality – IFITTtalk” on Wednesday 28 November 2018.
Dr. Daisy Fan: email@example.com
Dr. Nigel Williams: firstname.lastname@example.org
GTMC and Bournemouth University join forces to promote business travel careers
The GTMC and the Department of Tourism and Hospitality at Bournemouth University have today (24 September 2018) announced details of a ground-breaking partnership to highlight the career options open to students in the world of business travel. The tie-up will see the university’s acclaimed Department of Travel and Hospitality increase awareness of corporate travel and TMCs in its tourism degrees, with the two partners joining forces to offer students a host of opportunities as they study, and through placements and graduate jobs.
Bournemouth University is committed to contributing to GTMC’s programme of events and strategy groups to ensure that GTMC members and industry partners can play an active role in developing talent of the future in the business travel sector. It will also support the strategy of GTMC members and partners towards strengthening their future competitiveness. In return, the GTMC will work with the university to develop specific corporate travel content for courses and be a conduit to provide industry experts as guest speakers at appropriate lectures. Knowledge cocreation opportunities will emerge through commissioning projects and bringing academic expertise to industry and industry best practice to University.
Adrian Parkes, GTMC chief executive, commented: “The corporate travel sector is one that is very often overlooked by travel and tourism courses, so teaming up with Bournemouth University is an excellent way to raise the profile of our industry and explain the possibilities it offers young people. Bournemouth University is recognised as one of the world’s top Travel and Hospitality departments so this is a superb opportunity to attract the brightest and best students into corporate travel. I am sure our TMC members, affiliates and partner companies will be keen to participate in the initiatives we have planned.”
ProfessorDimitrios Buhalis, Bournemouth University Head of Tourism and Hospitality, said: “Bournemouth University, through its BU2025 strategy, is committed to being recognised worldwide as a leading university for inspiring learning, advancing knowledge and enriching society through the fusion of education, research and practice. This strategic partnership enables us to work closely with the GTMC to enhance the intellectual capital in the business travel sector. According to the Allied Market Research the Business Travel Market size is expected to reach $1,657 billion by 2023, registering a CAGR of 4.1 per cent during the forecast period. This is a very demanding market that requires global agility and technological tools to satisfy strict customer requirements in a turbulent environment. Bournemouth University will be working closely with GTMC members and partners to create the talent that will lead this sector in the future and also to co-create advanced knowledge to support the competitiveness of the industry.”
As part of the partnership, GTMC members and industry partners will be able to take part in the university’s careers fairs to recruit graduates and students looking for work placements, offer consultancy to final-year students and assist students doing cutting edge PhD research. Meanwhile, GTMC members and industry partners will be able to access Bournemouth University events and conferences, along with speaking opportunities. Both organisations will jointly share news and job vacancies between their relevant databases and work closely to develop the leaders who will take this industry forward.
Representing a diverse range of travel management companies – from global companies to small independent specialists and top regional agencies – and with a strong portfolio of partners that includes airlines, hotel chains, technology facilitators and other travel and transport companies GTMC, originally founded in 1967, is the voice of business travel and acts to lobby those who have an impact on the business travel community, together with promoting the activities of its members as the best in quality and value to the business traveller.
For more information on Bournemouth University Department of Tourism and Hospitality see www.bournemouth.ac.uk/tourism
Notes to editors
The GTMC is the UK’s leading professional body for travel management companies. The diverse membership accounts for over 93% of UK expenditure on managed business travel, delivering value for money and great service to business travellers in the private, public and not-for-profit sectors.
About Bournemouth University Department of Tourism and Hospitality
The Department of Tourism & Hospitality of Bournemouth University is one of the top universities in the world for the study of tourism and hospitality. The Department is recognised globally as a leading contributor to knowledge creation and dissemination in tourism and hospitality. The combination of staff expertise and enthusiasm, knowledge excellence and cocreation with industry, generate innovation and best professional practice. The BU2025 approach leads to inspiring learning, advancing knowledge and enriching society through the fusion of education, research and practice.
CALL FOR PAPERS – SPECIAL ISSUE
“Brand Management and Cocreation: lessons from tourism and hospitality”
JOURNAL OF PRODUCT AND BRAND MANAGEMENT – Planned publication is early 2021.
2017 Impact Factor: 2.75
Professor Dimitrios Buhalis, Bournemouth University, UK
Dr Sangwon Park, Hong Kong Polytechnic University, China
The planned publication early 2021
Deadline for submissions 1 September 2019
Submissions period 1 August 2019- until 1 September 2019.
CALL FOR PAPERS
Branding originated as a means by which a company differentiated its goods and/or services compared to its competitors (Cowley, 1991). The importance of brand management in tourism and hospitality has become more important than ever as the sectors have become mature, global and highly competitive. Hitherto, the creation of strong brands was the result of passive or responsive marketing involvement by brand managers on consumers (Brown, Kozinets, and Sherry, 2003). Recent literature on marketing and brand management, however, suggests that strong brands are generated from a co-creation process, involving consumers’ active engagement (Boyle, 2007). For example, Coupland, Iacobucci, and Arnould (2005, p. 107) comment that “the consumer is an active partner with the marketer in brand-meaning formation”, whilst Brown et al. (2003, p. 30) note “the brand is a milieu where marketing management and consumer commitment co-exist”.
Tourism and hospitality deal with experiential products and are at the forefront of cocreation (Buhalis & Foerste, 2015) so that the integration of brand management and co-creation is now a crucial issue (Buhalis and Inversini, 2014). In terms of inseparability, one of the service characteristics, the service environment implies the involvement of consumers in the entire service process – including the production and consumption stages (Middleton, Fyall, Morgan, Morgan, and Ranchhod, 2009). Moreover, the development of information technology (e.g. TripAdvisor, Booking, and Expedia) facilitates the sharing of consumer service experiences and their positive or negative reflections as part of co-creation activities, which potentially informs brand development and reputation (Binkhorst and Den Dekker, 2009; Au, Buhalis and Law, 2014). Numerous studies in tourism and hospitality have discussed the brand management and co-creation, separately. However, academic attempts to integrate two important themes are more limited. Therefore, the purpose of this special issue in JPBM is to explore brand management and co-creation in tourism and hospitality contexts using a variety of issues/concepts/examples. We invite submissions on a broad range of tourism and hospitality branding topics in this regard, and welcome both conceptual and empirical contributions.
Some suggested tourism and hospitality branding topics include:
• Brand cocreation in tourism and hospitality
• Destination branding and cocreation
• Tourism and hospitality branding
• Tourism and hospitality Branding across cultures
• Branding through tourism ecosystems
• Sustainability and tourism branding
• Destination image and destination personality
• Branding for tourism places
• Regenerating obsolete brands in tourism and hospitality
• Tourists engagement with brands
• Brand managers’ approaches to tourism and hospitality products
• Strategies for adapting innovative branding strategies to tourism and hospitality
• The impact of technology on tourism and hospitality branding
Full papers submitted to this special issue are subject to the standard review procedures and rules of Journal of Product and Brand Management.
• Papers need to be submitted online to the Special Issue on “Brand management and cocreation: lessons from tourism and hospitality” through the ScholarOne System (http://mc.manuscriptcentral.com/jpbm).
• For informal enquiries you can contact the guest editors.
• Submissions will be blind-reviewed by at least two reviewers.
• Based on the reviewers’ recommendation, the guest editors and the Editors-in-Chief will decide whether the particular submission is accepted as it is, revised and re-submitted, or rejected.
Deadline for submissions 1 September 2019.The Scholar 1 site will not open for submissions until 1 August 2019.
The site will remain open for one month until 1 September 2019.
Submissions to the special issue can only be made during this window and should be made by selecting the special issue from the drop down menu which will become available on 1 August 2019. The planned publication is early 2021.
Au, N., Buhalis, D., Law, R., 2014, Online Complaining Behavior for Mainland China Hotels: The Perception of Chinese and Non-Chinese Customers”, International Journal of Hospitality and Tourism Administration, 15, pp.248-274.
Binkhorst, E. and Den Dekker, T. (2009), “Agenda for co-creation tourism experience research”, Journal of Hospitality Marketing & Management, Vol. 18 No. 2-3, pp. 311-327.
Boyle, E. (2007). “A process model of brand cocreation: brand management and research implications.” Journal of Product & Brand Management, Vol. 16. No. 2, pp. 122-131.
Brown, S., Kozinets, R.V. and Sherry, J.F. (2003), “Teaching old brands new tricks: retro branding and the revival of brand meaning”, Journal of Marketing, Vol. 67 No. 3, pp. 19-33.
Buhalis, D., Foerste, M., 2015, SoCoMo marketing for travel and tourism: Empowering co-creation of value, Journal of destination marketing & management 4 (3), 151-161 76
Buhalis D., Inversini A. (2014) Tourism Branding, Identity, Reputation Co-creation, and Word-of-Mouth in the Age of Social Media. In: Mariani M.M., Baggio R., Buhalis D., Longhi C. (eds) Tourism Management, Marketing, and Development. Palgrave Macmillan, New York
Coupland, J.C., Iacobucci, D. and Arnould, E. (2005), “Invisible brands: an ethnography of households and the brands in their kitchen pantries”, Journal of Consumer Research., Vol. 32 No. 1, pp. 106-13.
Cowley, D. (1991), Understanding Brands by Ten People Who Do, Kogan Page, London
Boyle, E. (2007) “A process model of brand cocreation: brand management and research implications”, Journal of Product & Brand Management, Vol. 16 No. 2, pp.122-131.
Middleton, V. T., Fyall, A., Morgan, M., Morgan, M., & Ranchhod, A. (2009). Marketing in travel and tourism. Routledge.