Bringing you all the latest news from The Department of Tourism and Hospitality at Bournemouth University
Professor Dimitrios Buhalis on at the Barcelona STCB 2018 | Talk ‘Smart Tourism: from evolution to revolution’ https://youtu.be/iGYARdHgVEo 22 November 2018 CETT, University of Barcelona Spain.
From Bournemouth University MSc Tourism Marketing Management graduate in 2009 to Business Development Manager for the UK Chapter of the Caribbean Tourism Organisation.
Growing up on the island of Barbados inspired Bournemouth University graduate Jamie-Lee Abtar to follow a career in travel marketing.
Jamie-Lee started her working life greeting new arrivals at Barbados airport. This prompted her to explore further study in marketing and tourism and she enrolled on the MSc Tourism Marketing Management at BU in 2009.
After graduating, Jamie-Lee went on to found her own marketing and PR agency, Be Distinctly Different, focused on the boutique travel sector. She said: “Growing up on the beautiful island of Barbados is the fundamental reason that I’m so passionate about travel. As I started my career I began to interact with amazing boutique hotels which were completely off the beaten track but which were offering a really authentic travel experience. I also encountered independent travel providers which were offering clients unique experiences, but which couldn’t connect with their ideal traveller. I developed the agency to provide these businesses with ways to reach customers in a competitive market.”
Today, Jamie-Lee continues to share her passion for the Caribbean as Business Development Manager for the UK Chapter of the Caribbean Tourism Organisation. She said: “The chapter represents more than 80 companies from across the travel industry, including national tourist offices, tour operators, travel agencies, hotels and airlines. Through this role, I strive to develop greater awareness of our members in the marketplace, develop co-operative marketing and PR opportunities and host events throughout the year to keep our members engaged.”
Reflecting on her time at BU, Jamie-Lee said: “Bournemouth University provided me with the foundation to kick start an exciting career in travel, from producing top-quality reports, working with some of the best professors who challenged me to think outside the box, to my placement year which proved so beneficial to my career today.”
Hospitality food waste represents a significant societal challenge. It is however under-researched with most studies approaching the issue from the perspective of sustainable agriculture and environmental, rather than hospitality, management. Given the specificity of hospitality operations, this is a major shortcoming which hampers understanding of the determinants of effective mitigation. This paper provides a critical, analytical account of the literature on hospitality food waste made from the viewpoint of hospitality managers. It reviews the challenges in classifying, quantifying and characterising hospitality food waste, discusses the opportunities and obstacles to its mitigation and, drawing on good business practice examples, derives a framework for managing food waste across the different areas of hospitality operations. The framework is underpinned by such determinants of effective mitigation as: core in-house competencies; training needs; initial investment costs; and potential monetary savings. The feasibility of its broader adoption by managers across the sector is discussed.
The “Gaze” is a complex and overarching phenomenon comprised of diverse “Gazers” and “Gazees”. This paper adopts an existential-phenomenological perspective to understand tourists’ lived experiences of being gazed upon by local people. Based on thirty experiences collected from interviews with ten participants, we show that experiencing the “Local Gaze” exposes the tourist as Sartrean “Tourist-esque”: an inauthentic experiencer of positivity, discrimination, alienation and self-consciousness. Moments of true human connections are at best ephemeral. Through an existentialist lens, the study questions the possibility of authentic host-guest relationship in tourism and argues that to maintain hopes for an authentic relationship, the concepts of “Gaze” and – perhaps even of “Tourism” – need to be transcended.
Bournemouth University Department of Tourism and Hospitality team presented the innovations and talent development we do for tourism, travel and hospitality management at the GTMC conference at the Congress Centre in London on the 6th of December. EasyJet CEO Johan Lundgren was the Keynote speaker and discussed the airline competitiveness and the impacts of Brexit.
The event included a political analysis by Tim Montgomerie and an Industry Panel that featured Richard Burge Commonwealth and Enterprise Investment Council CEO; Kurt Janson Tourism Alliance Director; and Scott Ghagan Border ForceDirector Industry Partnerships exploring the challenges and opportunities emerging in business travel.
The Bournemouth University team included Simon Thomas and Professor Dimitrios Buhalis as well as final year tourism student Rachel Conway. Professor Buhalis explained that Bournemouth University is a global leader in tourism and hospitality research and co-creating knowledge and innovations with a 2030 Horizon. The GTMC partnership is at the heart of our Fusion as part of the BU2025 strategy. Simon Thomas explained the different ways that GTMC members and partners can work with us and our students through placements, consultancy projects and graduate jobs. Rachel Conway who is part of the team that is currently developing a consultancy project for GTMC expressed her excitement about business travel management and the opportunities for a career in this dynamic travel sector.
Professor Dimitrios Buhalis, Head of Department Tourism and Hospitality, Bournemouth University, GTMC CEO Adrian Parkes, Bournemouth University final year students Rachel Conway, Johnny Elves, Johanna Solnask and Simon Thomas, Employability Coordinator.
GTMC is the only representative body for Travel Management Companies (TMCs) and the business travel community in the UK. Members include a diverse range of TMCs who account for around 80 per cent of all managed travel booked in the UK. This ranges from the world’s largest TMC groups, to specialist businesses who have the in-depth knowledge and expertise to power a certain sector. The Industry Partners of the GTMC are key travel industry suppliers such as airlines, airports, accommodation companies, rail, car rental and technology providers.
Boutique Hotel Guest Experience Awards (BoHos) are open and Bournemouth University is the Educational partner
CONFIDENT ENOUGH TO LET YOUR GUESTS BE THE JUDGE?
The BoHo Awards recognise hotels for providing excellence in guest experience, and are uniquely not awarded based on scores from judges, critics or social popularity contests and votes, but are 100% based on guest reviews and direct responses.
Entry is completely free, and the awards are open to any UK or international boutique, lifestyle or hybrid hotel. Although entrants do need to be using a guest feedback provider, GuestRevu is offering its services free of charge for the duration of the awards. So what are you waiting for – there’s no reason not to enter!
The winners of the BoHo Awards 2019 will be announced at a ceremony on the evening of the Boutique + Lifestyle Hotel Summit, Europe’s only B2B boutique and lifestyle hotel conference.
The winning categories are:
Best UK City Hotel 1 – 20 rooms
Best UK City Hotel 21 – 50 rooms
Best UK City Hotel 51 rooms and above
Best UK Country and Coastal Hotel 1 – 20 rooms
Best UK Country and Coastal Hotel 21 – 50 rooms
Best UK Country and Coastal Hotel 51 rooms and above
Best International Hotel 1 – 20 rooms
Best International Hotel 21 – 50 rooms
Best International Hotel 51 rooms and above
Best UK Hotel (overall)
Best International Hotel (overall)
Best Group Brand 1-9 properties NEW!
Best Group Brand 10+ properties NEW!
Is your hotel great enough to WIN the most admired BoHo Guest Experience Awards? If YES, then..
Dr Daisy Fan was invited to participate in a panel discussion on “Over 50s Holiday Market Conference” in London organized by Association of British Travel Agents (ABTA). The panel session was about “Innovations for the over 50s”. Panellists shared their opinions regarding the innovation in service, IT and product design for this emerging market.
Link: https://www.abta.com/events/over-50s-holiday-market-london
Bournemouth University Professional development courses for tourism & hospitality 18 March – 22 March 2019
Department of Tourism and Hospitality Bournemouth University
Professional development courses for tourism & hospitality professionals
Our series of half-day courses will be delivered through interactive workshops and networking with leading academics and students. They will support managers, supervisors and their teams in their operational and strategic thinking. Our half-day courses will focus on the following areas:
View the full schedule of short courses and click below for more detail about each course.
Information https://www.bournemouth.ac.uk/about/our-faculties/faculty-management/our-departments/department-tourism-hospitality/professional-development-courses
Please feel free to forward this email to interested parties.
Our Professional development courses for tourism & hospitality professionals are primarily for our partners and help us to develop the competitiveness of the tourism and hospitality industries of the future. Join us to learn how you can develop your potential and competitiveness through managing your staff, developing your product and service, understanding your customers and using digital marketing. You will also have access to our resources and networks to develop your competitiveness. The courses are delivered through interactive workshops and networking with leading academics and students and will support managers to develop contemporary knowledge of critical business aspects that influence their profitability and performance. We pride ourselves on the cutting edge knowledge and professional excellence we cultivate. The combination of staff expertise and enthusiasm, knowledge excellence and co-creation with industry, generate innovation and best professional practice. We have developed a suite of professional development courses for the tourism and hospitality industry to support managers in their operational and strategic thinking. They will bring you the tools and techniques to help grow your business.
ABOUT BOURNEMOUTH UNIVERSITY DEPARTMENT TOURISM AND HOSPITALITY
The Department of Tourism and Hospitality, Faculty of Management, Bournemouth University is a top university in the world for the study of tourism and hospitality, ranked 8th in the world for hospitality and leisure management according to the QS University Rankings 2018 and 12th in the world for hospitality and tourism management according to the Shanghai Rankings of Academic Subjects 2018 and 3rd in the UK for hospitality, event management and tourism in the Guardian League Table 2019. We are recognised globally as a leading contributor to knowledge creation and dissemination in tourism and hospitality. A team of 29 academic staff and over 1,000 undergraduate, postgraduate and doctoral students make us one of the biggest and most prolific departments in the world. The combination of staff expertise and enthusiasm, knowledge excellence and cocreation with industry, generate innovation and best professional practice. Our approach is about creating value with everyone we work with, locally and globally, and to share the benefits with society.
Look forward to welcome you to our Professional Development courses.
BU Artificial Intelligence for Tourism and Hospitality – IFITTtalk
Wednesday 28 November 2018 – 09:00-17:00 FG06, Fusion, Bournemouth University, BH12 5BB, UK
Chairs: Professor Dimitrios Buhalis and Dr Nigel Williams eTourismLab, Department of Tourism and Hospitality, Bournemouth University –
Supported by IFITT talks #BUeTourism #IFITT https://tinyurl.com/BU-IFITT-AI
The (re) emergence of Artificial Intelligence (AI) as a service automation approach leveraging low cost computing and large datasets is impacting consumer experiences and is set to revolutionize tourism experiences. The ubiquitous and prevailing use of mobile devices for communication assures that stakeholders of such ‘consumer experiences’ are required to provide rapid responses to contextual queries made at any time, including within an experience encounter or activity at a destination level. AI tools that can make sense of real-time questions posed by consumers in context can provide significant value and increase engagement as well as reducing costs to destination organizations. The use of AI by tourism organizations is still low and this workshop will explore the opportunities and challenges of engaging AI as a customer co-creation toolset for industry and economic benefits. It will conclude with a scenario development exercise to identify possible futures for AI and Tourism along with a roadmap for the next 3 years of AI/Tourism development.
Evening of 27th Social get together at 19:30 at
Revolution Bournemouth Revolution Bournemouth, 165-167 Old Christchurch Rd, Bournemouth BH1 1JU
09:00 –09:30 Arrival and networking FG06
09:30-11:00 Artificial Intelligence for Tourism and Hospitality – theoretical perspectives
© Professor Dimitrios Buhalis and Dr Nigel Williams, Bournemouth University: Artificial Intelligence for Tourism and Hospitality: From individuals to clusters
© Dr Iis Tussyadiah University of Surrey, Robotics and Artificial Intelligence
© Dr Luiz Mendes Filho, Universidade Federal do Rio Grande do Norte, Brazil, Smart Tourism developments
© Professor Vasilis Katos Bournemouth University: Tourism focused Verticals: smart cities and data-driven circular economy
© Dr Chulmo Koo, Kyung Hee University, Korea, Smart Tourism and Artificial Intelligence
11:00-11:30 Coffee and networking
11:30-13:00 Artificial Intelligence for Tourism and Hospitality – current and future best practice
© Anthony Story SiliconSouth
© Gergana Halatcheva, GHS Global Hospitality
© Lee Mallon, Rarely Impossible
© Rowena (Copestake) Revill Dorset Creative
© Nikos Maniatis The Cato Bot
© Adam Greenwood greenwoodcampbell.com
© Jack Flannigan This is Crowd
Tom Keeping Keeping Studio
13:00 -14:00 Networking Lunch
14:00-15:30 Workshops Designing the future of Artificial Intelligence in Tourism
15:30-16:00 Break and Networking
16:00-17:00 Conclusions Research and Innovation agendas for the future
Chairs: Professor Dimitrios Buhalis and Dr Nigel Williams
AI Fusion: Future research – Projects – Publications – Best Practice Excellence – Education Innovations
