Join us for the Bournemouth University Tourism and Hospitality Fusion Summit in London 7-8 February 2019

Bournemouth University Tourism and Hospitality Fusion Summit

Bournemouth University Department of Tourism and Hospitality

Thursday, 7 February 2019 at 09:00  Friday, 8 February 2019 at 18:00 (GMT)

Bournemouth University Tourism and Hospitality Fusion Summit
Thursday 7th and Friday 8th February 2019, 10:00-18:00 Grange City Hotel, London
8-14 Cooper’s Row, EC3N 2BQ (Metro: Tower Hill)

Conference Chairs : Simon Thomas and Professor Dimitrios Buhalis    –    By invitation only

The Bournemouth University Tourism and Hospitality Summit is a by invitation only Tourism and Hospitality think tank that brings together Senior Tourism Executives with academics, researchers, students and graduates of Bournemouth University and key stakeholders to discuss and debate tourism and hospitality policy and strategy. The conference is structured in 3 parts. Discussion on contemporary tourism and hospitality issues and strategy  inform policy, develop research agendas and support student projects. Human Resource and talent management will also emerge through the critical interaction between different stakeholders. Future gazing on technology and digital futures enables discussion on how Technology and eTourism will support this industry to build its competitiveness.

Developed in partnership between Bournemouth University Department of Tourism and Hospitality, Grange Hotels and GHS Hospitality in the heart of London this event will bring immense value to all participants.

Provisional Programme and Speakers  

Tony Matharu Managing Director of Grange Hotels and GHS Chairman
Dimitris Manikis President & Managing Director EMEA Wyndham Hotels
Dr Mike Short CBE Chief Scientific Adviser Department for International Trade
Jonathan Raggett Managing Director – Red Carnation Hotels
Rob Zajko Senior Director Talent Acquisition Europe, Middle East and Africa at Hilton Worldwide
Daniela Wagner Pacific Asia Travel Association (PATA) PATA European Coordinator
Suzi Thompson Vice President – Marketing, Distribution & Revenue Management, Red Carnation Hotels
Gergana Halatcheva Senior Vice President at Global Hospitality Services (GHS)
Emma Jayne Director of Human Resources Dorchester Collection
Liz McGivern Vice President Human Resources at Red Carnation Hotels
Edward Gallier Edward Gallier – Head of Learning and Development Jurys Inn
Cedric Horgnies General Manager, Threadneedles Hotel, Marriott Autograph Collection
Prof Adele Ladkin Bournemouth University
Prof Heather Hartwell Bournemouth University
Ali Beklen Director Hotel Runner
Liz Emmott – General Manager – Amadeus IT Group
Harry Mirpuri – Director, Research & Insight – London & Partners
Claire Steiner, ITT Education and Training Committee
Luca Romozzi – Sr. Director South Europe & Tourism – Sojern
Jamie Sergeant, Founder and Director, This is Crowd
Julia Murrell – Director of People and Development – Firmdale Hotels

BU Tourism and Hospitality Fusion Conference:
Thursday 7th & Friday 8th February 2019 Grange City Hotel London

  Thursday 7th February TOURISM FOCUS Friday 8th February HOSPITALITY FOCUS
10:00 Arrival – Registration Arrival – Registration


Welcome and setting the Scene:

Prof Dimitrios Buhalis BU

Tony Matharu Grange Hotels

State of Tourism and BU contribution:

Prof Adele Ladkin

Welcome and setting the Scene:

Prof Dimitrios Buhalis BU

Tony Matharu Grange Hotels

State of Hospitality and BU contribution:

Dr Heather Hartwell

11:15 – 11:35 Coffee/Tea (Bring back to tables) Coffee/Tea (Bring back to tables)
11:35 – 13:00


Contemporary issues & Strategy



Chair: Svetla Stoyanova-Bozhkova Philipp Wassler                                      

Keynote: Liz Emmott (Amadeus)

Speaker: Daniela Wagner (PATA)

Speaker: Harry Mirpuri (London & Partners)      

Chair: Richard Ward & Philippa Hudson

Keynote: Dimitris Manikis (Wyndham Hotels)

Speaker: Jonathan Raggett (Red Carnation)

Speaker: Rob Zajko (Hilton)

13:00 – 14:15 Networking lunch

with Speakers & Alumni

Networking lunch

with Speakers & Alumni

14:15 – 15:30


HR/Talent Management


Facilitators: Anya Chapman &Steve Richards

Panel discussion

Claire Steiner (ITT)

Adolfo Penzato (Sandals Resort)

Suzanne Horner (Gray Dawes)

Elaine Francois (Carlson Wagonlit)

Facilitators: Lia Marinakou & Crispin Farbrother

Panel discussion

Emma Jayne (Dorchester Collection)

Liz McGivern (Red Carnation Hotels)

Edward Gallier (Jurys)

Julia Murrell (Firmdale Hotels)

15:30 – 16:00 Coffee/Tea Coffee/Tea
16:00 – 17:30


Technology and Digital Futures

Chair: Duncan Light & Daisy Fan

Dr Mike Short CBE (Chief Scientific Adviser Department for International Trade)

Luca Romozzi (Sojern)

Jamie Sergeant (This is Crowd)

Chair: Jeff Sadd & Babis Giousmpasoglou

Suzi Thompson (Red Carnation)

Gergana Halatcheva (GHS)

Ali Beklen (Hotel Runner)

17:30 – 17:45 Closing comments: Tim Gale Closing comments: Sean Beer
18:00 ALUMNI EVENT  Coaches depart

Bournemouth University Department of Tourism & Hospitality in the Faculty of Management is recognised globally as a leading contributor to knowledge creation and dissemination in tourism and hospitality. We are one of the top universities in the world for the study of tourism and hospitality, ranked third in the UK for hospitality, event Management and tourism in the Guardian League Table 2019, second in the UK (eighth in the world) for hospitality and leisure management according to the QS University Rankings 2018 and second in the UK (12th in the world) for hospitality and tourism management according to the Shanghai Rankings of Academic Subjects 2018. A team of 35 academic staff and over 1,000 undergraduate, postgraduate and doctoral students make us one of the biggest and most prolific departments in the world. The combination of staff expertise and enthusiasm, knowledge excellence and cocreation with industry, generate innovation and best professional practice. Our approach is about creating value with everyone we work with, locally and globally, and to share the benefits with society. Our approach to teaching is to inspire, empower and foster an intellectually challenging but nurturing educational environment, encouraging our students to develop professionally and personally. We are proud of our industry collaborations that enable us to cocreate best professional practice through constant interaction and engagement. We are privileged to work in Bournemouth and Poole, a living tourism and hospitality laboratory. This enables our research and teaching to have great relevance and impact in the global marketplace. An active alumni society enables us to work closely with graduates and to expand our cocreation globally.

In partnership with Grange Hotels, London’s leading independent hotels.
Grange Hotels – Your Luxury Hotels in the Heart of London. In the heart of the London, Grange Hotels offer a wide choice of business accommodation which provides a wealth of history and local tradition, skilfully combined with contemporary luxury. Combine this with executive business lounges, meetings, conferences and events facilities, as well as Health Clubs and Ajala Spas, and you will find everything the modern, corporate traveller comes to expect from their hotel stay. A collection of private luxury hotels all superbly located in the heart of London, one of the world’s most exciting cities. At Grange Hotels, you will enjoy individual character, a wealth of history, and local tradition. Grange Hotels’ conference and events facilities combine state-of-the-art conference and events facilities with a wealth of history and local tradition. The Grange Hotels luxury portfolio offers an inspirational selection of meetings and events venues in central London’s most desirable locations. Grange Hotels stands out from the crowd of faceless luxury hotels through its state-of-the-art luxury accommodation, inviting ambience, and warm service while reducing its environmental impact on the local community.

In partnership with GHS Hospitality.
Founded in 2008, GHS Global Hospitality is a worldwide sales and marketing company, launched by hotel sales experts to fulfil the growing needs of independent hotels for personalised, innovative hotels sales, marketing and distribution activities in the increasingly competitive global marketplace. With over 40 international personnel, GHS covers over 30 global key feeder countries and represents over 160 independent hotels worldwide. Focussed on individual hotel needs but leveraging unrivalled industry expertise and global reach, GHS assists Hotel Partners to enhance their brand and drive sales. Essentially, we act as an international extension of our hotel partners’ sales and marketing teams. With over 500 global corporate clients, our Hotel Partners have access to global travel programmes, DMCs, event managers and travel managers, tour operators and travel agencies in all sectors. With their extensive knowledge of procurement and RFP solicitation processes,our personnel conduct corporate appointments and MICE and leisure meetings, exhibit at international trade shows, major industry events and roadshows and utilize our unique CRM technology to identify relevant business opportunities from across the globe.

For more information please contact Simon Thomas or Professor Dimitrios Buhalis, Head of Department Tourism and Hospitality, Faculty of Management, Bournemouth

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