Tourism Review: Volume 76 Issue 3

Smart tourism destinations: a systematic review

Sanaz Shafiee, Ali Rajabzadeh Ghatari, Alireza Hasanzadeh, Saeed Jahanyan

This study aims to present a systematic review of smart tourism articles using a meta-synthesis method. Effective systematic reviews are essential for assisting…

Competitor intelligence and analysis (CIA) model and online reviews: integrating big data text mining with network analysis for strategic analysis

Mehmet Ali Köseoglu, Fuad Mehraliyev, Mehmet Altin, Fevzi Okumus

This study aims to propose a competitor intelligence and analysis (CIA) model that can be used for the analysis of a firm’s competitors. Empirically, it investigates the…

Google Popular Times: towards a better understanding of tourist customer patronage behavior

Michael Möhring, Barbara Keller, Rainer Schmidt, Scott Dacko

This paper aims to investigate actual tourist customer visiting behavior with behavioral data from Google Popular Times to evaluate the extent that such an online source…

Sharing economy: peer-to-peer accommodation as a foucauldian heterotopia

Anna Farmaki, Dimitrios P. Stergiou, Prokopis ChristouThis study aims to use Foucault’s theory of heterotopian space to interpret peer-to-peer (P2P) accommodation experiences by considering the perceptions of Airbnb hosts and guests.

Sharing economy disrupting aviation: travelers’ willingness to pay

Sabine Sarlay, Barbara Neuhofer

The sharing economy (SE) has transformed the tourism industry and continues to disrupt multiple sectors in the global business landscape. This paper aims to investigate…

The nexus between information and consumer confusion: information provider vs information recipient

Thanuja Dharmasena, Ruwan JayathilakaThe purpose of this study is aimed at analysing the contributors of consumer confusion from the perspective of both information providers and recipients.

The role of elaboration likelihood routes in relationships between user-generated content and willingness to pay more

Bekir Bora Dedeoğlu, Anil Bilgihan, Ben Haobin Ye, Yajun Wang, Fevzi Okumus

The purpose of this paper is to examine the impact of social media sharing on tourists’ willingness to pay more (WPM) at destinations. The moderating effects of tourists�…

Negative memorable experience: North American and British Airbnb guests’ perspectives

Erose Sthapit, Peter Björk, Jano Jiménez BarretoThis paper aims to explore the components of a negative memorable Airbnb experience.

Online travel review rating scales and effects on hotel scoring and competitiveness

Eva Martin-Fuentes, Juan Pedro Mellinas, Eduardo Parra-Lopez

The purpose of this paper is to determine whether different scales and ways to collect reviews and ratings found on online travel agencies (OTAs) can affect hotels, and…

Technology adoption in hotels: applying institutional theory to tourism

André Luiz Vieira Soares, Luiz Mendes-Filho, Ulrike Gretzel

The purpose of this paper is to apply institutional theory to demonstrate if and how mimetic, coercive and normative pressures shape technology adoption in hotels and lead…

Hotel website quality, performance, telepresence and behavioral intentions

Viput Ongsakul, Faizan Ali, Chengzhong Wu, Yachao Duan, Cihan Cobanoglu, Kisang Ryu

The purpose of this study is to investigate the associations among hotel website quality, telepresence, websites’ utilitarian and hedonic performance and customers�…