New Research: Lorraine Brown and Hanaa Osman, 2017, The female tourist experience in Egypt as an Islamic destination

Posted . Filed under News, Research.

Highlights
•Offers a gender-aware focus on the experiences of female tourists in Egypt.
•Considers challenges women face holidaying in male-dominated cultures.
•Reports on strategies used by women to avoid male harassment in the destination.
Abstract
In Islamic destinations female tourists face the added challenge of negotiating their way through male constructed local norms. This paper fills the gap in gender and tourism research with a focus on female tourists’ experiences in Egypt as an Islamic destination, outlining the diverse ways in which gender shapes and influences their experiences. A qualitative approach was taken to explore women’s coping strategies with the male sexualised gaze that they encountered during their holiday in Egypt, and sheds light on measures taken towards safeguarding themselves. Their experiences were highly influenced and often involuntarily altered by unwanted male attention and sexual harassment, as the women felt the need to fit into local female norms of behaviour in order to safeguard themselves.
Keywords
Female tourists; Gender; Egypt; Islam; Sexual harassment; Coping

#BUProud of Grant Sired-Hutson, Bournemouth University-Young Guns 2017 finalist

Posted . Filed under Featured, News, Student Experience.

Grant Sired-Hutson Bournemouth University is a Young Guns 2017 finalist

Grant was one of the eight hospitality student finalists for the Young Gun 2017 title, awarded by the Council for Hospitality Management Education (CHME). Young Guns is a competition open to students completing hospitality degrees, or degrees with hospitality focused modules, which include work experience as part of the programme. It gives students a chance to demonstrate their passion and drive, as well as the opportunity to get noticed by top employers and it was held at the RAF Club in London’s Mayfair.

guns

The Young Guns judges were: Liz Cave, director at Your Invisible Partner; Peter Ducker, chief executive of the Institute of Hospitality; Jackie Gilbert, vice president operation UK – midscale regional hotels at Accor; CH&Co communications director Andrew Merrett; Miles Pooley; Jane Sunley, chief executive officer and founder of Purple Cubed; Lexington Catering owner Tim West; and Neil Gerrard, associate editor at The Caterer.

 

 

JOBS at Bournemouth University Department of Tourism and Hospitality and Faculty of Management

Posted . Filed under Featured, News.

JOBS at Bournemouth University Department of Tourism and Hospitality and Faculty of Management 

Creating, Sharing, Inspiring Academic Excellence at Bournemouth University 

Bournemouth University is creating the most stimulating, challenging and rewarding university experience in a world-class learning community by sharing our unique fusion of excellent education, research and professional practice and inspiring our students, graduates and staff to enrich the world. We were the first university to be commended by the Quality Assurance Agency for Higher Education (QAA) for the quality of student learning opportunities and in 2012 we won the Queens Anniversary Award for Higher Education. We are currently changing the face of the university through our new, transformational estates programme with a stunning series of iconic new buildings, and we are continuing to invest further in our intellectual capital by seeking to appoint high calibre teams and individuals to our award-winning Faculties.

https://www1.bournemouth.ac.uk/about/working-bu

Faculty of Management Department of Tourism and Hospitality vacancies  

Bournemouth University provides a stimulating, challenging and rewarding university experience in a world-class learning community by sharing our unique fusion of excellent education, research and professional practice and inspiring our students, graduates and staff to enrich the world.

The University is investing in the growth of the Faculty of Management in order to enhance our academic reputation through excellent teaching and learning underpinned by impactful research in a global environment.  Knowledge development and education is at the heart of the Faculty and we are proud to offer an excellent portfolio of programmes including MSc programmes in Tourism and Hospitality Management.

The Faculty combines academic excellence and expertise from the areas of business and management, economics and tourism, which is documented by highly successful submissions to UoA 19 (Business and Management Studies) and UoA 26 (Sports and Exercise Sciences, Leisure and Tourism) in the recent Research Excellence Framework 2014. Successful applicants are expected to demonstrate research leadership and to engage in cutting edge research which enhances their contribution to high quality education.

As an Academic in Tourism and Hospitality, you will be committed to excellence in practice, teaching and research. Enthusiastic about student-centred pedagogy, you will contribute to education delivery, including programme management as required, across the range of undergraduate and postgraduate programmes. You will also make a significant contribution to employability, and professional engagement with relevant internal and external organisations, at a regional, national and international level.

You will be expected to strengthen the Department’s position as a high-level research institution in joining an active and productive group of scholars whose work coalesces around the interdisciplinary understanding of tourism and hospitality. You will also engage in attracting external grant funding, knowledge transfer, continuous professional development, consultancy and other forms of external engagement and professional practice, as appropriate.

We welcome expertise in any relevant areas and from relevant disciplinary backgrounds. It would be an advantage if you can demonstrate an affinity between your own research programme, research in the Department, cross-Faculty research themes and demonstrate links across the University.

You will be qualified to Doctorate level.  You will have demonstrated global research leadership and you will be committed to a culture of academic excellence and continuous improvement.

For further information and discussion or the opportunity for an informal visit, please contact Professor Dimitrios Buhalis, Head of Department Tourism and Hospitality, Faculty of Management, Bournemouth University  email dbuhalis@bournemouth.ac.uk

new research by Dr Lorraine Brown Adeloye, D. and Brown, L. 2017 Terrorism and domestic tourist risk perceptions Journal of Tourism and Cultural Change

Posted . Filed under News.

new research by Dr Lorraine Brown
 
Adeloye, D. and Brown, L. 2017 Terrorism and domestic tourist risk perceptions Journal of Tourism and Cultural Change.
 
ABSTRACT
Previous research suggests that threats to security influence tourists’ risk perceptions and travel decision-making. This qualitative study investigates British domestic tourists’ risk perception in the light of the rapidly growing global trend of terrorism. This study yields three insights: (1) the incidence of terrorism produces an emotional response of fear and anxiety; (2) willingness to travel despite perceived travel risk varies depending on factors such as reason for travel, visual presence of security services, and the one-off nature of the attack; (3) the media’s influence on travel risk perception is a function of how the media is perceived.

Global Festival of Learning ASEAN 2017 in Jakarta Indonesia 27th & 28th March and Penang Malaysia 30th & 31st March

Posted . Filed under Alumni News, Featured, Guest speakers, News, Research, Student Experience.

 Bournemouth University Global Festival of Learning ASEAN 2017

Indonesia – Jakarta: Monday 27th March at Binus University  & Tuesday 28th March at Hotel Mulia Jakarta 

Malaysia – Penang : Thursday 30th Universiti Sains Malaysia (USM) Penang  & Friday 31st March Hotel Jen Penang

The Global Festival of Learning is our way of celebrating learning and knowledge. Although this is only the second Global Festival of Learning it is already attracting much attention and this year we focus on some of the more pressing issues that are being faced globally.We have arranged a fantastic programme of keynotes, plenary sessions and cultural activities, covering topics ranging from tourism & business, marketing, science and journalism, social interactions, and leadership and innovative learning. We look forward to engaging and sharing thoughts with colleagues and people during the Festival and experiencing the fantastic programme of social and cultural activities arranged for us by our wonderful hosts. The Global Festival of Learning is more than just an event – it is how BU works closely with our valued partners to co-create impact with communities and regions across the globe. We are confident that you will meet like-minded people, create new ideas, share common professional ground, inspire others and celebrate the joy of learning so that the Festival is both stimulating and rewarding. The programme takes place this year in Indonesia – one of the largest economies in Southeast Asia (Jakarta, 27th & 28th March), and Penang, Malaysia – the Silicon Valley of the East and a UNESCO World Heritage site (30th and 31st March).

Indonesia – Jakarta: Monday 27th March at Binus University  & Tuesday 28th March at Hotel Mulia Jakarta 

The overarching theme of this year’s ASEAN Festival is Sustainability and Development and it opens in Jakarta with academic, government and industry speakers from Business, Media, Communication, Tourism and Hospitality. The Keynote speaker is Bournemouth University alumni Professor Ir. Wiendu Nuryanti, MArch, PhD Universitas Gadjah Mada (UGM), Yogyakarta Vice-Minister of Education and Culture for Cultural Affairs, Ministry of Education, Government of Indonesia (2011-2014). The Festival also features an opportunity for Indonesian students to learn more about BU and attend Master Classes from a range of experts.

Malaysia – Penang : Thursday 30th Universiti Sains Malaysia (USM) Penang  & Friday 31st March Hotel Jen Penang

ASEAN GFOL 2017_Page_27MALAYSIA The Festival  then proceeds to Penang where issues around Heritage, Health, Tourism and Hospitality will be explored by a range of experts from industry and education. Our Keynote Speaker is Professor Dato’ Dr. Morshidi Sirat the Founding Director of the Commonwealth Tertiary Education Facility (CTEF) based at Universiti Sains Malaysia, Penang. CTEF is a collaborative effort between MoHE and Commonwealth Secretariat (COMSEC) based in London. We have arranged a fantastic programme of keynotes, plenary sessions and cultural activities, covering topics ranging from tourism & business, marketing, science and journalism, social interactions, and leadership and innovative learning. The Festival concludes on the final day with a networking event and roundtable discussion on Investing in Skills & Talent: Spotlight on Tourism and Health.

for the extensive programme please see www.bournemouth.ac.uk/global-fol and https://goo.gl/fyxfaA

Please do not hesitate to email us at: globalbu@bournemouth.ac.uk should you have further enquiries.

The Bournemouth University Global Festival of Learning INDIA 2017

The Global Festival of Learning India 2017 will take place in Pune (April 18 and 19), and in New Delhi (April 20 and 21).

The Bournemouth University Global Festival of Learning CHINA 2017

The Global Festival of Learning China 2017 will take place in May for one week and across three cities: Zhuhai (15th), Guangzhou (16th) and Beijing (18th, 19th).

for more information see www.bournemouth.ac.uk/global-fol   and https://goo.gl/fyxfaA

Bournemouth University Department of Tourism and Hospitality delivers Hospitality Masterclasses

Posted . Filed under Featured, News, Research.

Bournemouth University Department of Tourism and Hospitality delivers Hospitality Masterclasses at the Hotel Catering and Retail Show

Tuesday 14th and Wednesday 15th March Bournemouth International Centre

http://www.hotelcateringretailshow.co.uk/show-features/hospitality-talks-masterclasses/

Provisional programme for 2017:

Tuesday 14th March

Tuesday 11.00am
Caroline Benjamin and Dominick Teague
Food Allergen Masterclass – getting it right.
Food Allergy Aware and Indigo Restaurant 1 Aldwych
An introductory session on ‘Ensuring providing for the Free-From customer is not an afterthought!’ to help senior staff in hospitality business better understand legislation and employ best practice, and how profitability and customer base can increase.
www.fatc.co.uk

Tuesday 12.00pm
Dr Sean Beer
Food and Culture – Heritage and Tradition
Knowledge Partners Bournemouth University
Food and culture: Heritage and Tradition. The terms heritage and tradition are bandied about without any real thought, but what do they actually mean?  Dr Sean Beer will explore the use of these words and how businesses can use them in a more authentic and creative way.  He will do this by focusing on the Cream Tea; how we see it today, tomorrow and potentially how we will see it in 20 years time.
www.bournemouth.ac.uk/tourism

Tuesday 2.00pm
Dr Babis Charalampos Giousmpasoglou
Human Resources for Hospitality – Trends and Challenges in the UK hospitality industry. Recruitment & Selection Challenges
Knowledge Partners Bournemouth University
The hospitality and tourism sector is the fourth-largest employer in the UK, with 10% of the workforce employed in 180,000 businesses, including independent restaurants, major hotel chains and visitor attractions. The latest figures reveal that more than two-fifths (43%) of workers in this sector are foreign nationals – mainly from the former eastern and southern European countries. The management of such a diverse and multicultural workforce poses significant challenges and great opportunities for hospitality businesses. Two recent industry reports by People 1st (2013; 2015) highlight the skills, productivity and retention problems in the hospitality sector. On the top of that, Brexit poses significant threats for the hospitality sector and its multicultural workforce. There is no doubt that the latest political developments will affect the UK Hospitality industry and possibly slow down the steady growth experienced in the past two decades. It is up to the sector’s decision makers to identify and capitalise the new opportunities that will emerge in the local, regional, national and international markets.
www.bournemouth.ac.uk/tourism
Tuesday 2.00pm
Caroline Benjamin
WORKSHOP
Food Allergy Aware
An interactive workshop afternoon session for managers and team leaders within food service industry entitled: ‘Removing the FEAR of Free-From on your menu!’    This session will earn participants a certificate of attendance, which will add to their continued professional development.
Read more on the Workshops page ›
Wednesday 15th March

Wednesday 11.00am
Monica Or
Revealing the 7 Rs to Creating Memorable Guest Journeys
Star Quality Hospitality Consultancy
As the Founder of Star Quality Hospitality Consultancy and Amazon Best Selling author of two hospitality books – ‘Star Quality Hospitality – The Key to a Successful Hospitality Business’ and ‘Star Quality Experience – The Hotelier’s Guide to Creating Memorable Guest Journeys’ Monica specialises in working operationally with the owner / managers of independent hotels and restaurants focusing on their business structure and service delivery. In this talk as you step in to the shoes of your guests Monica will reveal her latest model of how to add value to your guest experience. A journey that all hospitality professionals should embark on. Those that attend this talk will also receive a thank you gift from Monica.
www.starqualityhospitality.co.uk
Wednesday 12.00pm
Richard Ward
Responsible Business Practice in Relation to Alcohol Sales
An interactive discussion on applying the LA 2003 within differing hospitality business’s and maintaining responsible alcohol sales.
Knowledge Partners Bournemouth University
www.bournemouth.ac.uk/tourism
Wednesday 13:00 
James Price
Access for all within Hotels
Access All Rooms
Wheelchair access required.
www.accessallrooms.com
Wednesday 2.00pm

Dr Philip Alford
Digital Marketing for independent hospitality operators
Knowledge Partners Bournemouth University
This short session will present a framework within which small business owners can evaluate and improve the ways in which they digitally engage with their customers at different points in the consumer buying cycle.
www.bournemouth.ac.uk/tourism
Wednesday 3.00pm

Professor Dimitrios Buhalis
Smart Hospitality and Competitiveness
Knowledge Partners Bournemouth University
Smart systems take advantage of interconnectivity and interoperability of integrated technologies to reengineer processes and data in order to produce innovative services, products and procedures towards maximising value for all stakeholders. Smartness reengineers economies and industries, and shapes products, actions, processes and services in real-time. Agility engages different stakeholders simultaneously to optimise the collective performance and competitiveness and generate benefits for all involved in the value system. To achieve that, smart systems use innovative robust technology, the Internet of everything, cloud computing, big data, advanced data analytics, and a robust and ever expanding communications infrastructure.
www.bournemouth.ac.uk/tourism

Bournemouth University Department of Tourism and Hospitality is very happy to partner with the Hotel Catering and Retail Show 14-15 March 2017

Posted . Filed under Guest speakers, News, Research.

Bournemouth University Department of Tourism and Hospitality is very happy to partner with the Hotel Catering and Retail Show 14-15 March 2017 

Bournemouth International Centre Bournemouth BH2 5BH

Everything you need for your hospitality business

Hospitality Talks & Masterclasses

Tuesday 14th March
Caroline Benjamin and Dominick TeagueTuesday 11.00am

Caroline Benjamin and Dominick Teague

Food Allergen Masterclass – getting it right.

Food Allergy Aware and Indigo Restaurant 1 Aldwych

An introductory session on ‘Ensuring providing for the Free-From customer is not an afterthought!’ to help senior staff in hospitality business better understand legislation and employ best practice, and how profitability and customer base can increase.

www.fatc.co.uk
Dr Sean BeerTuesday 12.00pm

Dr Sean Beer

Food and Culture – Heritage and Tradition

Knowledge Partners Bournemouth University

Food and culture: Heritage and Tradition. The terms heritage and tradition are bandied about without any real thought, but what do they actually mean? Dr Sean Beer will explore the use of these words and how businesses can use them in a more authentic and creative way. He will do this by focusing on the Cream Tea; how we see it today, tomorrow and potentially how we will see it in 20 years time.

www.bournemouth.ac.uk/tourism
Babis Charalampos GiousmpasoglouTuesday 2.00pm

Dr Babis Charalampos Giousmpasoglou

Human Resources for Hospitality – Trends and Challenges in the UK hospitality industry. Recruitment & Selection Challenges

Knowledge Partners Bournemouth University

The hospitality and tourism sector is the fourth-largest employer in the UK, with 10% of the workforce employed in 180,000 businesses, including independent restaurants, major hotel chains and visitor attractions. The latest figures reveal that more than two-fifths (43%) of workers in this sector are foreign nationals – mainly from the former eastern and southern European countries. The management of such a diverse and multicultural workforce poses significant challenges and great opportunities for hospitality businesses. Two recent industry reports by People 1st (2013; 2015) highlight the skills, productivity and retention problems in the hospitality sector. On the top of that, Brexit poses significant threats for the hospitality sector and its multicultural workforce. There is no doubt that the latest political developments will affect the UK Hospitality industry and possibly slow down the steady growth experienced in the past two decades. It is up to the sector’s decision makers to identify and capitalise the new opportunities that will emerge in the local, regional, national and international markets.

www.bournemouth.ac.uk/tourism

Tuesday 2.00pmCaroline Benjamin

WORKSHOP

Food Allergy Aware

An interactive workshop afternoon session for managers and team leaders within food service industry entitled: ‘Removing the FEAR of Free-From on your menu!’ This session will earn participants a certificate of attendance, which will add to their continued professional development.

Read more on the Workshops page ›
Wednesday 15th March
Monica OrrWednesday 11.00am

Monica Or

Revealing the 7 Rs to Creating Memorable Guest Journeys

Star Quality Hospitality Consultancy

As the Founder of Star Quality Hospitality Consultancy and Amazon Best Selling author of two hospitality books – ‘Star Quality Hospitality – The Key to a Successful Hospitality Business’ and ‘Star Quality Experience – The Hotelier’s Guide to Creating Memorable Guest Journeys’ Monica specialises in working operationally with the owner / managers of independent hotels and restaurants focusing on their business structure and service delivery. In this talk as you step in to the shoes of your guests Monica will reveal her latest model of how to add value to your guest experience. A journey that all hospitality professionals should embark on. Those that attend this talk will also receive a thank you gift from Monica.

www.starqualityhospitality.co.uk

Wednesday 12.00pmRichard Ward

Responsible Business Practice in Relation to Alcohol Sales

An interactive discussion on applying the LA 2003 within differing hospitality business’s and maintaining responsible alcohol sales.

Knowledge Partners Bournemouth University

www.bournemouth.ac.uk/tourism

Wednesday TBCJames Price

Access for all within Hotels

Access All Rooms

Wheelchair access required.

www.accessallrooms.com
Wednesday 2.00pmDr Philip Alford

Dr Philip Alford

Digital Marketing for independent hospitality operators

Knowledge Partners Bournemouth University

This short session will present a framework within which small business owners can evaluate and improve the ways in which they digitally engage with their customers at different points in the consumer buying cycle.

www.bournemouth.ac.uk/tourism
Wednesday 3.00pm

Professor Dimitrios Buhalis

Smart Hospitality and Competitiveness

Knowledge Partners Bournemouth University

Smart systems take advantage of interconnectivity and interoperability of integrated technologies to reengineer processes and data in order to produce innovative services, products and procedures towards maximising value for all stakeholders. Smartness reengineers economies and industries, and shapes products, actions, processes and services in real-time. Agility engages different stakeholders simultaneously to optimise the collective performance and competitiveness and generate benefits for all involved in the value system. To achieve that, smart systems use innovative robust technology, the Internet of everything, cloud computing, big data, advanced data analytics, and a robust and ever expanding communications infrastructure.

www.bournemouth.ac.uk/tourism

New Article Shanshan Qi, Rob Law & Dimitrios Buhalis (2017): Comparative evaluation study of the websites of China-based and international luxury hotels, Journal of China Tourism Research

Posted . Filed under Featured, Research.

Comparative evaluation study of the websites of China-based and international luxury hotels

中国和国际豪华酒店网站的比较评估

Shanshan Qi, Rob Law & Dimitrios Buhalis
Shanshan Qi, Rob Law & Dimitrios Buhalis (2017): Comparative evaluation study of the websites of China-based and international luxury hotels, Journal of China Tourism Research  http://dx.doi.org/10.1080/19388160.2017.1289135

Abstract

Practitioners in the hotel industry constantly seek ways to improve their online and offline presence to improve their competitiveness and profitability. Consumers from different countries differ in their preferences for color, pictures, navigation, and site structure, which affect the performance of hotel websites. To connect industry efforts with consumer requirements, this study adopted a website usefulness framework to compare the websites of China-based luxury hotels with those of international luxury hotels. A fuzzy model was applied to analyze the data collected from online users. Findings of this study will be utilized to assess the perceptions of Chinese and international users and to compare the performance of the websites of China-based luxury hotels with those of international luxury hotels. Results show that Chinese and international consumers significantly differ in their perception of the usefulness performance of China-based and international luxury hotel websites.

摘要

酒店从业者寻求改善其網上及离线存在感的方法，以提高其竞争力和盈利能力。世界各地的消费者对颜色、图像、网站导航和结构的偏好不同，影响酒店网站的性能。为使行业发展与消费者需求相接合，本研究采用网站有用性框架，将中国豪华酒店的网站与国际豪华酒店的网站进行比较，并应用模糊逻辑分析从在线用户收集的数据。研究结果将用于评估中国和国际用户的感知，并比较中国豪华酒店和国际豪华酒店的网站的表现。研究结果表明，中国和国际消费者对中国和国际豪华酒店的网站的有用性表现的看法有著明显差异。

KEYWORDS: Consumer online preference, China-based hotel, hotel websites, fuzzy evaluation, website performance

关键词: 消费者的在线偏好, 中国酒店, 酒店网站, 模糊评价, 网站性能

Bournemouth University Department of Tourism and Hospitality is very happy to partner with the Hotel Catering and Retail Show 14-15 March 2017

Posted . Filed under Guest speakers, Research, Student Experience.

Bournemouth University Department of Tourism and Hospitality is very happy to partner with the Hotel Catering and Retail Show 14-15 March 2017  Bournemouth International Centre Bournemouth BH2 5BH

Everything you need for your hospitality business

Hospitality Talks & Masterclasses
Tuesday 14th March

Tuesday 11.00am
Caroline Benjamin and Dominick Teague
Food Allergen Masterclass – getting it right.
Food Allergy Aware and Indigo Restaurant 1 Aldwych
An introductory session on ‘Ensuring providing for the Free-From customer is not an afterthought!’ to help senior staff in hospitality business better understand legislation and employ best practice, and how profitability and customer base can increase.
www.fatc.co.uk

Tuesday 12.00pm
Dr Sean Beer
Food and Culture – Heritage and Tradition
Knowledge Partners Bournemouth University
Food and culture: Heritage and Tradition. The terms heritage and tradition are bandied about without any real thought, but what do they actually mean? Dr Sean Beer will explore the use of these words and how businesses can use them in a more authentic and creative way. He will do this by focusing on the Cream Tea; how we see it today, tomorrow and potentially how we will see it in 20 years time.
www.bournemouth.ac.uk/tourism

Tuesday 2.00pm
Dr Babis Charalampos Giousmpasoglou
Human Resources for Hospitality – Trends and Challenges in the UK hospitality industry. Recruitment & Selection Challenges
Knowledge Partners Bournemouth University
The hospitality and tourism sector is the fourth-largest employer in the UK, with 10% of the workforce employed in 180,000 businesses, including independent restaurants, major hotel chains and visitor attractions. The latest figures reveal that more than two-fifths (43%) of workers in this sector are foreign nationals – mainly from the former eastern and southern European countries. The management of such a diverse and multicultural workforce poses significant challenges and great opportunities for hospitality businesses. Two recent industry reports by People 1st (2013; 2015) highlight the skills, productivity and retention problems in the hospitality sector. On the top of that, Brexit poses significant threats for the hospitality sector and its multicultural workforce. There is no doubt that the latest political developments will affect the UK Hospitality industry and possibly slow down the steady growth experienced in the past two decades. It is up to the sector’s decision makers to identify and capitalise the new opportunities that will emerge in the local, regional, national and international markets.
www.bournemouth.ac.uk/tourism


Tuesday 2.00pm
Caroline Benjamin
WORKSHOP
Food Allergy Aware
An interactive workshop afternoon session for managers and team leaders within food service industry entitled: ‘Removing the FEAR of Free-From on your menu!’ This session will earn participants a certificate of attendance, which will add to their continued professional development.
Read more on the Workshops page ›
Wednesday 15th March

Wednesday 11.00am
Monica Or
Revealing the 7 Rs to Creating Memorable Guest Journeys
Star Quality Hospitality Consultancy
As the Founder of Star Quality Hospitality Consultancy and Amazon Best Selling author of two hospitality books – ‘Star Quality Hospitality – The Key to a Successful Hospitality Business’ and ‘Star Quality Experience – The Hotelier’s Guide to Creating Memorable Guest Journeys’ Monica specialises in working operationally with the owner / managers of independent hotels and restaurants focusing on their business structure and service delivery. In this talk as you step in to the shoes of your guests Monica will reveal her latest model of how to add value to your guest experience. A journey that all hospitality professionals should embark on. Those that attend this talk will also receive a thank you gift from Monica.
www.starqualityhospitality.co.uk


Wednesday 12.00pm
Richard Ward
Responsible Business Practice in Relation to Alcohol Sales
An interactive discussion on applying the LA 2003 within differing hospitality business’s and maintaining responsible alcohol sales.
Knowledge Partners Bournemouth University
www.bournemouth.ac.uk/tourism


Wednesday TBC
James Price
Access for all within Hotels
Access All Rooms
Wheelchair access required.
www.accessallrooms.com
Wednesday 2.00pm

Dr Philip Alford
Digital Marketing for independent hospitality operators
Knowledge Partners Bournemouth University
This short session will present a framework within which small business owners can evaluate and improve the ways in which they digitally engage with their customers at different points in the consumer buying cycle.
www.bournemouth.ac.uk/tourism
Wednesday 3.00pm

Professor Dimitrios Buhalis
Smart Hospitality and Competitiveness
Knowledge Partners Bournemouth University
Smart systems take advantage of interconnectivity and interoperability of integrated technologies to reengineer processes and data in order to produce innovative services, products and procedures towards maximising value for all stakeholders. Smartness reengineers economies and industries, and shapes products, actions, processes and services in real-time. Agility engages different stakeholders simultaneously to optimise the collective performance and competitiveness and generate benefits for all involved in the value system. To achieve that, smart systems use innovative robust technology, the Internet of everything, cloud computing, big data, advanced data analytics, and a robust and ever expanding communications infrastructure.
www.bournemouth.ac.uk/tourism

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New Research paper Viachaslau Filimonau & Michelle Grant, 2017, Exploring the concept of dining out organically: a managerial perspective, Anatolia 28(1), pp.80-92

Posted . Filed under Featured, Research.

New Research paper Viachaslau Filimonau & Michelle Grant, 2017, Exploring the concept of dining out organically: a managerial perspective, Anatolia 28(1), pp.80-92 http://dx.doi.org/10.1080/13032917.2016.1265566

Abstract

Market research suggests that organic food consumption in Europe is growing. The concept of dining out organically may therefore represent a promising business opportunity and yet little is known about how it is perceived by restaurant managers. This study reports on the outcome of a qualitative research conducted with managers of UK casual dining restaurants. It finds that restaurateurs are sceptical about the business feasibility of dining out organically which is viewed as a niche market with limited consumer appeal. This contradicts market research which questions the robustness of its findings. A new research stream looking at actual consumer behaviour, rather than attitudes, when dining out is necessary. Recommendations are devised to facilitate organic dining out in the UK.

Keywords: Food service, food consumption, organic food, dining out, casual dining, UK