Bournemouth University Department of Tourism and Hospitality delivers Hospitality Masterclasses at the Hotel Catering and Retail Show
Tuesday 14th and Wednesday 15th March Bournemouth International Centre
http://www.hotelcateringretailshow.co.uk/show-features/hospitality-talks-masterclasses/
Provisional programme for 2017:
| Tuesday 14th March |
|---|
Tuesday 11.00am Caroline Benjamin and Dominick Teague Food Allergen Masterclass – getting it right. Food Allergy Aware and Indigo Restaurant 1 Aldwych An introductory session on ‘Ensuring providing for the Free-From customer is not an afterthought!’ to help senior staff in hospitality business better understand legislation and employ best practice, and how profitability and customer base can increase. www.fatc.co.uk |
Tuesday 12.00pm Dr Sean Beer Food and Culture – Heritage and Tradition Knowledge Partners Bournemouth University Food and culture: Heritage and Tradition. The terms heritage and tradition are bandied about without any real thought, but what do they actually mean? Dr Sean Beer will explore the use of these words and how businesses can use them in a more authentic and creative way. He will do this by focusing on the Cream Tea; how we see it today, tomorrow and potentially how we will see it in 20 years time. www.bournemouth.ac.uk/tourism |
Tuesday 2.00pm Dr Babis Charalampos Giousmpasoglou Human Resources for Hospitality – Trends and Challenges in the UK hospitality industry. Recruitment & Selection Challenges Knowledge Partners Bournemouth University The hospitality and tourism sector is the fourth-largest employer in the UK, with 10% of the workforce employed in 180,000 businesses, including independent restaurants, major hotel chains and visitor attractions. The latest figures reveal that more than two-fifths (43%) of workers in this sector are foreign nationals – mainly from the former eastern and southern European countries. The management of such a diverse and multicultural workforce poses significant challenges and great opportunities for hospitality businesses. Two recent industry reports by People 1st (2013; 2015) highlight the skills, productivity and retention problems in the hospitality sector. On the top of that, Brexit poses significant threats for the hospitality sector and its multicultural workforce. There is no doubt that the latest political developments will affect the UK Hospitality industry and possibly slow down the steady growth experienced in the past two decades. It is up to the sector’s decision makers to identify and capitalise the new opportunities that will emerge in the local, regional, national and international markets. www.bournemouth.ac.uk/tourism |
| Tuesday 2.00pm Caroline Benjamin WORKSHOP Food Allergy Aware An interactive workshop afternoon session for managers and team leaders within food service industry entitled: ‘Removing the FEAR of Free-From on your menu!’ This session will earn participants a certificate of attendance, which will add to their continued professional development. Read more on the Workshops page › |
| Wednesday 15th March |
|---|
Wednesday 11.00am Monica Or Revealing the 7 Rs to Creating Memorable Guest Journeys Star Quality Hospitality Consultancy As the Founder of Star Quality Hospitality Consultancy and Amazon Best Selling author of two hospitality books – ‘Star Quality Hospitality – The Key to a Successful Hospitality Business’ and ‘Star Quality Experience – The Hotelier’s Guide to Creating Memorable Guest Journeys’ Monica specialises in working operationally with the owner / managers of independent hotels and restaurants focusing on their business structure and service delivery. In this talk as you step in to the shoes of your guests Monica will reveal her latest model of how to add value to your guest experience. A journey that all hospitality professionals should embark on. Those that attend this talk will also receive a thank you gift from Monica. www.starqualityhospitality.co.uk |
| Wednesday 12.00pm Richard Ward Responsible Business Practice in Relation to Alcohol Sales An interactive discussion on applying the LA 2003 within differing hospitality business’s and maintaining responsible alcohol sales. Knowledge Partners Bournemouth University www.bournemouth.ac.uk/tourism |
| Wednesday 13:00 James Price Access for all within Hotels Access All Rooms Wheelchair access required. www.accessallrooms.com |
| Wednesday 2.00pm
Dr Philip Alford |
| Wednesday 3.00pm
Professor Dimitrios Buhalis |