New Article by Bournemouth University Academics : Emergency Management and Tourism Stakeholder Responses to Crises

Posted . Filed under Research.

Emergency Management and Tourism Stakeholder Responses to Crises

Yeganeh Morakabati  Stephen J. Page John Fletcher

Screen Shot 2016-07-12 at 14.29.04Abstract

This article examines the contested area of the responsibility for destinations and tourists, within emergency settings. It incorporates a Delphi-Scenario technique to facilitate a structured discussion of emergency management for different destination stakeholders. The Delphi exercise engaged 123 senior international stakeholders, from 9 different industry sectors, across 34 countries to provide a global perspective. The study’s principal focus is on the notion of emergency management, to identify the challenges that stakeholders would face within a disaster scenario. The exercise asked stakeholders to identify with whom the responsibility rests for 18 distinct disaster-related activities. The study proposes a responsibility allocation building-block framework that could help speed up the emergency management responses by “knowing who is going to do what” with a particular focus on dealing with international tourists as a community in a disaster zone.

http://jtr.sagepub.com/content/early/2016/06/13/0047287516641516.abstract?papetoc

Dr Susanna Curtin attended the Tourism Education Futures Initiative2016 conference in Kamloops, British Columbia, Canada

Posted . Filed under Featured, Research.

Dr Susanna Curtin attended the Tourism Education Futures Initiative2016 conference in Kamloops, British Columbia, Canada  June 26-29th in order to present her paper entitled ‘Animals and tourism: extending moral obligations of care’. As educators it is our job to instil, awaken and encourage notions of care in our students.  We can do this by highlighting areas of study which may otherwise be overlooked in a ‘business’ orientated tourism-centric degree programme; one of these is the way animals are misused in the tourist experience.  According to Fennell (2013) there are over 100 million animals working for the purpose of entertainment and an additional one million animals in zoos.  The purpose of this paper is to urge tourism educators and scholars to include animal welfare in their tourism education and research in order to raise awareness. This is a notion supported by Fennell (2013) who highlights the importance of animal welfare in tourism studies.

susana0Animals feature in a number of settings both captive and non-captive. Current research suggests that 70% of tourist excursions either directly or indirectly involve animals (Turner, 2015).  Animals are used as transport, as photographic props and as entertainment.  Many activities which were once deemed acceptable are now questionable as they are known to cause suffering and pain. The public dissection of Marius the giraffe in Copenhagen zoo, the shooting of Cecil the Lion in Zimbabwe and the Blackfish film which prompted outrage at the truth behind SeaWorld’s killer whale performances are recent provocative stories that have caught public attention. This has put animal welfare and tourism firmly on the agenda.  

There is some evidence to suggest that public support for the use of animals for entertainment is beginning to shift (YouGovUK, 2012). Broom (2010) argues that more people think that poor animal welfare is morally unsustainable; that people who keep animals have a duty of care towards them.  Generally tourists do not enjoy seeing unhappy animals. The Born Free Foundation in the UK are working with Global Spirits and ABTA to persuade the tourism industry to only promote tourist attractions that adopt appropriate animal welfare guidelines.

International tourism graduates are at the forefront of these important tasks: a) to expose and challenge the mistreatment of animals in tourism and b) to change public (tourist) opinions as to what is an appropriate tourist experience. Using extensionist environmental principles which extend moral obligations of care to other species, this interactive presentation will ask delegates to draw upon their own emotional responses to examples of animal uses in tourism; thus highlighting the issues scholars, students, NGOs and the industry need to address. The presentation included photographs which depict a variety of animals in questionable settings and performances.

Professor Dimitrios Buhalis will be keynoting at the National Congress of Hotel Management in Cali, Colombia, invited by COTELCO, the Hotel and Tourism Association of Colombia

Posted . Filed under Featured, News.

Professor Dimitrios Buhalis, Head of Department of Tourism and Hospitality Bournemouth University will be keynoting at the National Congress of Hotel Management in Cali, Colombia, 30 September invited by COTELCO, the Hotel and Tourism Association of Colombia to address their annual congress. http://pre172.wix.com/congreso-2016#!programa/xmtut He will discuss Intelligent Tourism and the impacts of Smartness on Tourism and Hospitality.

Colombia Tourism and Hotels

93.6% of Bournemouth University students are in work or further study six months after graduating from University.

Posted . Filed under News.

Bournemouth University has received recognition for the number of graduates in work or further study after graduating, rising in 2016.

According to latest statistics from the Destination of Leavers from Higher Education (DLHE) survey, 93.6% of Bournemouth University students are in work or further study six months after graduating from University.

This is up on the year before – this is the third straight year that BU’s employability statistic has risen, showing that the University is continuing to prepare students for the world of work and enhancing their career prospects.

Professor John Vinney, Vice-Chancellor of Bournemouth University, said, “Bournemouth University has always had a strong reputation for graduate employability, and this latest data highlights that our Fusion of research, professional practice and education has a strong bearing on the career prospects of our graduates.  We are delighted that the employment rate is consistently high, and continues to rise.  From offering work placements to all students on undergraduate courses, to the high proportion of our courses that are professionally accredited, and our focus on linking education with the latest research, I am proud to lead a University that takes the employability of its graduates so seriously, and I am proud of our excellent graduates who go on to make a real difference in their chosen careers.”

Professor John Vinney meeting BU graduates at Quadrant2Design

This latest news follows a number of other accolades collected by the University in 2016, including being named as one of the Top 200 most international universities in the world and one of the Top 150 Universities under 50 years of age in the world, both by the Times Higher Education.

Bournemouth University is one of the only universities in the UK to offer a work placement opportunity to every student who studies on an undergraduate course, and a high proportion of students on postgraduate courses are offered a work placement opportunity too.

Professor Vinney continues, “The work placement opportunities that we offer are a vital part of our students’ learning.  On a placement, students take the knowledge and skills they have learned and use them in workplace.  When graduating from BU, you leave with knowledge, skills and experience, prepared for your professional career, a powerful combination that leaves you ready to succeed in the workplace.”

The University has a focus on creating global talent, and 60 staff and students from the University recently attended the University’s global Festival of Learning events in China and Malaysia as part of their experience of living and working in a truly global environment.

The Destination of Leavers from Higher Education (DLHE) survey is a yearly survey conducted by the Higher Education Statistics Agency (HESA), and is based on undergraduate UK student data.

For more information about the University’s DHLE statistics, visit the HESA website: https://hesa.ac.uk/

Welcome Professor Metin Kozak‎, Dokuz Eylul University, Turkey to Bournemouth University

Posted . Filed under News.

Welcome to Professor Metin Kozak‎, Dokuz Eylul University, Turkey to the Department of Tourism and Hospitality, Bournemouth University. He will spend two months with us working with Professor Dimitrios Buhalis on a research project funded by the Turkish government The Establishment of Joint Cross-border Destination Marketing. The study objectives include 1) the identification of potential instruments/organisations taking place in a cross-border collaborative destination marketing between Greece and Turkey; 2) suggesting solutions for any possible barriers that may hinder a successful implementation of cross-border collaborative destination marketing; and 3) the discussion of possible benefits/advantages for both parts in order to be successful for marketing in international tourism.

kozak

Metin is a specialist in quality management, benchmarking, destination management and marketing, consumer behaviour, competitiveness, and branding. He holds a Bachelor’s degree from Cukurova University (Turkey), Master’s from Dokuz Eylul University (Turkey) and Ph.D. from Sheffield Hallam University (UK); all relating to tourism and hospitality management. He has published a wider range of articles in top-tier journals such as (i.e. Annals, TM, JTR, IJHM, Cornell Quarterly, JTTM), conference papers in more than 40 countries and books released by Elsevier, Routledge, CABI, Emerald, Cambridge Scholars Publishing among others. He is the co-editor of Anatolia and serves an editorial board member of over 25 journals including Annals, JTR, JTTM, JBR and TA. In addition, he was a Research Fellow in 2005-2006 at the University of Namur (Belgium) and as Visiting Professor at Hong Kong Polytechnic University (Hong Kong SAR).

He is involved in several tourism-based national and international research projects, particularly with his partners based in Europe and the US. Developing such partnerships has resulted in publishing quality journal papers, conference presentations and book chapters. As of September 2015, his works have received over 300 citations in ISI-referenced journals and over 6,000 citations counted by Google Scholar. Recently, he was ranked among the top 25 prolific tourism researchers in terms of the number of publications from 1985 to 2004 (Zhao & Ricthie, 2007) and from 2000 to 2009 (Park, Phillips, Cantr & Abbott, 2011). He was also ranked among the top 50 prolific scholars in terms of the frequency of cited articles (McKercher, 2008). He was elected as the Fellow of the International Academy for the Study of Tourism (Hong Kong) and Tourist Research Centre (Austria).

Sooksiri Sriputtha did her placement experience at the Sailmaker pub and restaurant, own by Marston’s Inns and Taverns.

Posted . Filed under Student Experience.

Bournemouth University Department of Tourism and Hospitality student Sooksiri Sriputtha did her placement experience at the Sailmaker pub and restaurant, own by Marston’s Inns and Taverns.

sooksiri

The ‘Sailmaker’ is a pub and restaurant  owned by Marston’s Inns and Taverns. Marston’s Inns and Taverns have been running pubs and brewing beer in one form or another over for 180 years and have pubs that are traditional locals, family pub restaurants and fashionable town center bars.  Marston’s Inns and Taverns operate five breweries producing over 60 of the country’s best loved ales at sites in: Burton on Trent (Marston’s), Oxfordshire (Wychwood & Brakspear), Cumbria (Jennings), Hampshire (Ringwood) and the West Midlands (Banks’s). My role position at the sailmaker is now supervisor.

I first started work at the ‘Sailmaker’ as front of house staff in February 2015 by applying straightaway to the company website. Due to the type of my student visa I was allowed to work only 20 hours a week. However, since my general manager knew about the course I was studying on, he offered me a supervisor position for my placement unit and put me through a training programme. As I am  still working with the ‘ Sailmaker ‘ my future plan in the company is to move on as ‘ assistant manager position’ to gain more experience in this industry ( as I had never worked in this industry before because my BA was in information science).

I then wish within 3-5 years to gain more experience and to be ready to step up to be ‘general manager’ still working in the hospitality industry. I would never have made this plan if I hadn’t chosen to do the placement. The placement helped me to get to know myself better in terms of what I want from my career by giving me real work experience in another country. Moreover, it taught me so much not only about work but also about people. I learned to get along with people from  a different background from me, which is a vital skill in hospitality. Thank you Bournemouth University for a great experience.

 

Kabi Zewu a Bournemouth University MSc in International Hospitality and Tourism Management student is working at the London Marriott Hotel West India Quay

Posted . Filed under Featured, Student Experience.

Kabi Zewu in a Bournemouth University Master of Science (MSc), International Hospitality and Tourism Management 2014 – 2016 student is working at the London Marriott Hotel West India Quay 

kabiI have been working in London Marriott Hotel West India Quay since last year May. is a five star hotels located in Canary Wharf.  Because of its location, the hotel is always busy with business travellers and tourists.  I started out as Food and Beverage Inter/associate, and after my internship finished in this year Mach I was offered a part time contract for the same position in the company. During my placement, I spent most of the time in the hotel restaurant Manhattan Grill. In the morning Manhattan Grill works as a normal hotel restaurant providing buffet breakfast for in-house guest. However, for lunch and dinner it serves as an American steak house. My role as a afternoon/evening staff in the restaurant is to serve and take care of customers, make recommendations on food and drinks. The hotel management put a lot of effort in staff training. We have daily 15 mins trainings before service; sometimes we even go visiting  breweries or gin distilleries. The wine suppliers for the hotel come in to give us specific wine training whenever we start selling new wines. I have gained so much knowledge on wine, liquor, cocktails, food and wine pairing, food hygienic, food allergy, sequence of service, allergy and so much more that is food and drinks related or just other general hospitality knowledge. Apart from working in the restaurant, I had to help out in the bar or room service from time to time, therefore it gave me the opportunity to have a rounder understand of how the Food and Beverage department works in real life.

mariottAt the moment, I’m working part time in the restaurant but I’m also given the opportunity to cross train in the Sales and Marketing Department, which is the area I really want to work in when I graduate. I developed a lot personally and professionally during my placement year. I was very shy and almost had no working experience at all in this area when I first came to the company. But now I am more confident, more open and sociable. I have a better skills in time management. Over time, I’ve learned how have a good balance among my personal life, uni work and professional work. Although Food and Beverage area is not my first option to work in, I do find it as the soul of the hotel business along with the Front Office/ Room Department. I’m glad that I started off as a restaurant server, and I get to really understand and put it into actions of the concept of  hospitality is all about making customer satisfied.

marriott-international_416x416Marriott is a multicultural  and international company and my hotel is a great place to work for, I really like its philosophy  toward the staff and customers. I have been given so much opportunities to grow professionally, and the trainings are all very beneficial. I believe that having the experience of working in a five star Marriott hotel in London will open many doors for me in the future for my career. I have so many colleagues that are able to move from department to department, or country to country within the company. I have made so many friends and connections in the hotel/industry, I’m sure it will be very helpful for my future career in many ways.

 

BREXIT and the impact on tourism, travel and hospitality industry @ Bournemouth University

Posted . Filed under News.

BREXIT and the impact on tourism, travel and hospitality industry – discussion and workshop 
Bournemouth University Department of Tourism and Hospitality 
Thursday 30th June 14:00-16:30 Talbot Campus BH12 5BB
http://brexittourism_bu.eventbrite.co.uk

Brexit Tourism copy


Now that BREXIT is a reality we need to explore the impacts on tourism, travel and hospitality and to discuss the implications for the next day.

The Department of Tourism and Hospitality Bournemouth University will host a workshop, bringing together academics and industry colleagues to discuss the implications of the recent Brexit vote. The workshop will encourage discussion and engage participants in cocreating the way forward given the implications of this historic development. We will invite industry colleagues as well as several European academics to also contribute their perspective.

We will exchange ideas on how to prepare the tourism and hospitality industry for the new era that is emerging in European Tourism in the two years of negotiations among the remaining EU Member States to agree the terms to be offered for a continued trading relationship with the UK.

The ABTA – DELOITTE Report provides a comprehensive background for the workshop
https://www.instituteofhospitality.org/Publications/Insight_e-newsletter/2016_News/april/abta_deloitte_report

We are inviting all possible contributors to join us for a discussion on the impacts of BREXIT on tourism, travel and hospitality.

© indicates confirmed participant

Co-chaired  © Professor Dimitrios Buhalis and © Dr Neelu Seetaram

Invited Contributors

Professor John Fletcher
Professor Adam Blake
Professor Steve Page
Dr Giampaolo Viglia
Dr Marta Disegna
Steve Calver
Dr Shuang Cang
Professor Keith Wilkes
Professor Roger Vaughan
Professor Lee Miles
Derek Robbins
Dr Miguel Moital Prof Marta Laguna García, Universidad de Valladolid, Spain 

A number of Industry contributors invited also and will be announced shortly 

FREE EVENT –  EVERYBODY INVITED ALL WELCOME – Please invite relevant colleagues 

For more information contact

Professor Dimitrios Buhalis
Head of Department of Tourism and Hospitality
Bournemouth University
dbuhalis @ bournemouth.ac.uk

ABTA statement on Brexit and questions for holidaymakers

Posted . Filed under News.

abta_today_bulletin_header

ABTA statement on Brexit and questions for holidaymakers
Following today’s earlier ABTA Today Special, please see our statement and Q&As below which will help you to answer any questions that your customers may have at this time. You can also direct them to ABTA’s Brexit Q&As via the link below.

BREXIT Q&AS >

ABTA statement

The result of yesterday’s referendum on the UK’s future relationship with the European Union has been announced, and the British people have voted to leave the EU.

The Prime Minister has stated that there will be no initial change in the way people travel. Travellers are as free to move between the UK and the EU as they were yesterday, European Health Insurance cards remain valid and regulations such as Air Passenger Rights remain in place. People due to travel this summer will see little changes to their holiday. Once the UK formally notifies the EU of its intention to leave, the remaining Member States will have up to two years to offer the UK a deal for a future trading relationship and during this period holidaymakers will not see any immediate changes.

However, the fall in value of the pound will have an immediate impact on holidaymakers and their spending power overseas.

Q&As

How will Brexit affect my holiday?
Until the UK officially leaves the EU, not sooner than two years’ time, there will be no changes to holiday arrangements. Travellers are as free to move between the UK and the EU as they were before the vote, European Health Insurance cards remain valid and regulations such as Air Passenger Rights remain in place.

I’m going to Europe this summer, is my passport still valid?
Yes. Until the UK officially leaves the EU, not sooner than two years’ time, there will be no changes to passports.

I’ve booked a holiday for next year – do I need to do anything?
No. Until the UK officially leaves the EU, not sooner than two years’ time, there will be no changes to holiday arrangements.

Do I need to get a new passport?
No. Until the UK officially leaves the EU, not sooner than two years’ time, there will be no change to passport arrangements.

Which queue will I go into at the airport – EU passports or all others?
The same queue as you did before the vote. Until the UK officially leaves the EU, not sooner than two years’ time, there will no change to passport arrangements.

Do I need a visa to go to Spain?
No. Until the UK officially leaves the EU, not sooner than two years’ time, there will be no change to passport arrangements.

What about my European Health Insurance Card (EHIC)?
You can still use your EHIC card abroad. There will be no immediate changes to using your EHIC card abroad. Arrangements between the UK and other EU countries will have to be reached once the UK officially leaves the EU.

Can I still get compensation if my flight is delayed or cancelled?
Yes. There will be no immediate changes to claiming compensation if your flight is delayed or cancelled. The UK Government will need to implement a new law on compensation for flight delays and compensation after we leave the EU.

What about duty free? Can I still bring goods home?
You can still bring home unlimited goods until we officially leave the EU. The free movement of goods will be part of a negotiated settlement with the EU.

What about using my mobile phone abroad? Will roaming charges increase?
There will be no immediate changes to using your phone abroad, and there won’t be an immediate impact on charges. The UK Government will need to implement a new law on roaming charges after we leave the EU, otherwise the service providers will be free to set roaming charges.

Can I still take money out from cashpoints abroad?
Yes, you can continue to take out cash, as normal.

Will it be more expensive to go on holiday abroad?
Not necessarily. If you are travelling abroad and you have already paid for all of your travel arrangements, as part of a package holiday for example, then you will be protected to a large degree from a drop in the value of the pound. However, your spending power while abroad will be impacted in the event of a weaker pound, making it more expensive to buy things like meals and drinks.

What does this mean for the price of my holiday abroad?
If you are travelling abroad and you have already paid for all of your travel arrangements, as part of a package holiday for example, then you will be protected to a large degree from a drop in the value of the pound. People paying for overseas accommodation in other currencies (e.g. in euros or dollars) can expect to pay more in the event of a weaker pound.

Will the cost of flights increase?
A weaker pound may impact the cost of flights in the short term, in the longer term the UK Government will seek to negotiate full access to the EU’s common aviation market, which has delivered the open skies arrangements we have today.

My travel company has asked me to pay more for my holiday due to the currency fluctuations. Is that ok?
Check the terms and conditions of the organiser that you’ve booked with. If you’ve booked a package holiday this is covered by certain rules: the maximum surcharge by law is up to 10% of the original cost of the holiday. If you haven’t booked a package, you should check the terms and conditions of your travel arrangement.
ABTA Ltd, 30 Park Street, London SE1 9EQ
T: +44 (0)20 3117 0500 | F: +44 (0)20 3117 0581 | E: abta@abta.co.uk | abta.com