New Article Shanshan Qi, Rob Law & Dimitrios Buhalis (2017): Comparative evaluation study of the websites of China-based and international luxury hotels, Journal of China Tourism Research

Posted . Filed under Featured, Research.

Comparative evaluation study of the websites of China-based and international luxury hotels

中国和国际豪华酒店网站的比较评估

Shanshan Qi, Rob Law & Dimitrios Buhalis
Shanshan Qi, Rob Law & Dimitrios Buhalis (2017): Comparative evaluation study of the websites of China-based and international luxury hotels, Journal of China Tourism Research  http://dx.doi.org/10.1080/19388160.2017.1289135

Abstract

Practitioners in the hotel industry constantly seek ways to improve their online and offline presence to improve their competitiveness and profitability. Consumers from different countries differ in their preferences for color, pictures, navigation, and site structure, which affect the performance of hotel websites. To connect industry efforts with consumer requirements, this study adopted a website usefulness framework to compare the websites of China-based luxury hotels with those of international luxury hotels. A fuzzy model was applied to analyze the data collected from online users. Findings of this study will be utilized to assess the perceptions of Chinese and international users and to compare the performance of the websites of China-based luxury hotels with those of international luxury hotels. Results show that Chinese and international consumers significantly differ in their perception of the usefulness performance of China-based and international luxury hotel websites.

摘要

酒店从业者寻求改善其網上及离线存在感的方法，以提高其竞争力和盈利能力。世界各地的消费者对颜色、图像、网站导航和结构的偏好不同，影响酒店网站的性能。为使行业发展与消费者需求相接合，本研究采用网站有用性框架，将中国豪华酒店的网站与国际豪华酒店的网站进行比较，并应用模糊逻辑分析从在线用户收集的数据。研究结果将用于评估中国和国际用户的感知，并比较中国豪华酒店和国际豪华酒店的网站的表现。研究结果表明，中国和国际消费者对中国和国际豪华酒店的网站的有用性表现的看法有著明显差异。

KEYWORDS: Consumer online preference, China-based hotel, hotel websites, fuzzy evaluation, website performance

关键词: 消费者的在线偏好, 中国酒店, 酒店网站, 模糊评价, 网站性能

Bournemouth University Department of Tourism and Hospitality is very happy to partner with the Hotel Catering and Retail Show 14-15 March 2017

Posted . Filed under Guest speakers, Research, Student Experience.

Bournemouth University Department of Tourism and Hospitality is very happy to partner with the Hotel Catering and Retail Show 14-15 March 2017  Bournemouth International Centre Bournemouth BH2 5BH

Everything you need for your hospitality business

Hospitality Talks & Masterclasses
Tuesday 14th March

Tuesday 11.00am
Caroline Benjamin and Dominick Teague
Food Allergen Masterclass – getting it right.
Food Allergy Aware and Indigo Restaurant 1 Aldwych
An introductory session on ‘Ensuring providing for the Free-From customer is not an afterthought!’ to help senior staff in hospitality business better understand legislation and employ best practice, and how profitability and customer base can increase.
www.fatc.co.uk

Tuesday 12.00pm
Dr Sean Beer
Food and Culture – Heritage and Tradition
Knowledge Partners Bournemouth University
Food and culture: Heritage and Tradition. The terms heritage and tradition are bandied about without any real thought, but what do they actually mean? Dr Sean Beer will explore the use of these words and how businesses can use them in a more authentic and creative way. He will do this by focusing on the Cream Tea; how we see it today, tomorrow and potentially how we will see it in 20 years time.
www.bournemouth.ac.uk/tourism

Tuesday 2.00pm
Dr Babis Charalampos Giousmpasoglou
Human Resources for Hospitality – Trends and Challenges in the UK hospitality industry. Recruitment & Selection Challenges
Knowledge Partners Bournemouth University
The hospitality and tourism sector is the fourth-largest employer in the UK, with 10% of the workforce employed in 180,000 businesses, including independent restaurants, major hotel chains and visitor attractions. The latest figures reveal that more than two-fifths (43%) of workers in this sector are foreign nationals – mainly from the former eastern and southern European countries. The management of such a diverse and multicultural workforce poses significant challenges and great opportunities for hospitality businesses. Two recent industry reports by People 1st (2013; 2015) highlight the skills, productivity and retention problems in the hospitality sector. On the top of that, Brexit poses significant threats for the hospitality sector and its multicultural workforce. There is no doubt that the latest political developments will affect the UK Hospitality industry and possibly slow down the steady growth experienced in the past two decades. It is up to the sector’s decision makers to identify and capitalise the new opportunities that will emerge in the local, regional, national and international markets.
www.bournemouth.ac.uk/tourism


Tuesday 2.00pm
Caroline Benjamin
WORKSHOP
Food Allergy Aware
An interactive workshop afternoon session for managers and team leaders within food service industry entitled: ‘Removing the FEAR of Free-From on your menu!’ This session will earn participants a certificate of attendance, which will add to their continued professional development.
Read more on the Workshops page ›
Wednesday 15th March

Wednesday 11.00am
Monica Or
Revealing the 7 Rs to Creating Memorable Guest Journeys
Star Quality Hospitality Consultancy
As the Founder of Star Quality Hospitality Consultancy and Amazon Best Selling author of two hospitality books – ‘Star Quality Hospitality – The Key to a Successful Hospitality Business’ and ‘Star Quality Experience – The Hotelier’s Guide to Creating Memorable Guest Journeys’ Monica specialises in working operationally with the owner / managers of independent hotels and restaurants focusing on their business structure and service delivery. In this talk as you step in to the shoes of your guests Monica will reveal her latest model of how to add value to your guest experience. A journey that all hospitality professionals should embark on. Those that attend this talk will also receive a thank you gift from Monica.
www.starqualityhospitality.co.uk


Wednesday 12.00pm
Richard Ward
Responsible Business Practice in Relation to Alcohol Sales
An interactive discussion on applying the LA 2003 within differing hospitality business’s and maintaining responsible alcohol sales.
Knowledge Partners Bournemouth University
www.bournemouth.ac.uk/tourism


Wednesday TBC
James Price
Access for all within Hotels
Access All Rooms
Wheelchair access required.
www.accessallrooms.com
Wednesday 2.00pm

Dr Philip Alford
Digital Marketing for independent hospitality operators
Knowledge Partners Bournemouth University
This short session will present a framework within which small business owners can evaluate and improve the ways in which they digitally engage with their customers at different points in the consumer buying cycle.
www.bournemouth.ac.uk/tourism
Wednesday 3.00pm

Professor Dimitrios Buhalis
Smart Hospitality and Competitiveness
Knowledge Partners Bournemouth University
Smart systems take advantage of interconnectivity and interoperability of integrated technologies to reengineer processes and data in order to produce innovative services, products and procedures towards maximising value for all stakeholders. Smartness reengineers economies and industries, and shapes products, actions, processes and services in real-time. Agility engages different stakeholders simultaneously to optimise the collective performance and competitiveness and generate benefits for all involved in the value system. To achieve that, smart systems use innovative robust technology, the Internet of everything, cloud computing, big data, advanced data analytics, and a robust and ever expanding communications infrastructure.
www.bournemouth.ac.uk/tourism

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New Research paper Viachaslau Filimonau & Michelle Grant, 2017, Exploring the concept of dining out organically: a managerial perspective, Anatolia 28(1), pp.80-92

Posted . Filed under Featured, Research.

New Research paper Viachaslau Filimonau & Michelle Grant, 2017, Exploring the concept of dining out organically: a managerial perspective, Anatolia 28(1), pp.80-92 http://dx.doi.org/10.1080/13032917.2016.1265566

Abstract

Market research suggests that organic food consumption in Europe is growing. The concept of dining out organically may therefore represent a promising business opportunity and yet little is known about how it is perceived by restaurant managers. This study reports on the outcome of a qualitative research conducted with managers of UK casual dining restaurants. It finds that restaurateurs are sceptical about the business feasibility of dining out organically which is viewed as a niche market with limited consumer appeal. This contradicts market research which questions the robustness of its findings. A new research stream looking at actual consumer behaviour, rather than attitudes, when dining out is necessary. Recommendations are devised to facilitate organic dining out in the UK.

Keywords: Food service, food consumption, organic food, dining out, casual dining, UK

 

Conference: Ethical and sustainable food consumption

Posted . Filed under Featured, Guest speakers, News, Student Experience.

Wednesday 1st March 11:00-15:00 Share Lecture Theatre, Bournemouth University
Love Dorset Fairtrade Day Ethical and sustainable food consumption https://goo.gl/IDWKbZ

Conference: Ethical and sustainable food consumption, Bournemouth University Fusion Building, Share Lecture Theatre

LoveDorset

The event, which is being facilitated by the expertise and facilities of the Bournemouth University Department of Tourism and Hospitality and the Students Union Bournemouth University is an exciting opportunity for you to have fun learning about Fairtrade food. It’s also a great way to meet like-minded people and to discover all there is to know about our high quality, local to Dorset food community! You’ll find out just how easy it is to incorporate local, sustainable ingredients into your daily routines.

Conference: Ethical and sustainable food consumption, Bournemouth University Fusion Building, Share Lecture Theatre

11:30 – 11.45 am – Welcomes and objectives of the day

Kelly Levell, We Do Ethical Consultant

Professor Dimitrios Buhalis Head of Department of Tourism and Hospitality Bournemouth University

Charlie Souter-Philips, SUBU Vice President Welfare

11:45 – 12.00 am – Dr Sean Beer Bournemouth University : PANEL HOST

Ethical and sustainable food consumption and Food Authenticity

12:00 – 12:15 am – Neil Smith, BU Sustainability

12:15 – 12:30 am – Sarah Ali Choudhury Indian Food Expert

12:30 – 12:45 am – Matthew (Matt) Budden, Executive Chef, Bournemouth Hilton Hotel

12:45 – 13:00 am – Damian Lee, Mr Lees Noodles

13:00 – 13:15 pm – Professor Chris Shiel, Bournemouth University

13:15 – 13.30pm – Concluding thoughts: Through your work, how do you think you can inspire other people to live more healthy and ethical lifestyles?

13.30 – 15:00 pm – Lunch (at delegates expense) and Pure Networking at Fusion Building

This is a free event but we have limited availability, RSVP now to secure your ticket.

https://www.eventbrite.co.uk/e/love-dorset-fairtrade-day-tickets-31507326261

 

Food focused week at Bournemouth University Department of Tourism and Hospitality

Posted . Filed under Guest speakers, News, Research, Student Experience.

Food Focused Week at Bournemouth University Department of Tourism and Hospitality

Tuesday 28 February, at 14:00-15:00 Floor 5, SUBU Student Centre, Talbot Campus
14:Live presents- FoodSMART: Eat out smarter! Have you ever considered what’s in your food when you’re eating out?
Bournemouth University Department of Tourism and Hospitality
Professor Heather Hartwell at 14:Live https://goo.gl/QqT2Bi

Heather Hartwell

 

FoodSMART is an innovative technical ICT solution which uses QR coding on your smartphone to provide nutritional information and deliver personalised advice when eating out. This means that consumers can make an informed choice about what they’re eating. The app can even be tailored to your individual dietary requirements or tastes. It can be quite difficult to eat healthily when in a restaurant or cafe, as menus often give you limited information about the ingredients in a meal. By working with partners across Europe- nutritionists, chefs and other universities- the team have developed an app that can show exactly what is in your meal. The app gives consumers all the data they need and encourages the food service industry to support healthier eating.

 

 

__________________________________________

 

Wednesday 1st March 11:00-15:00 Share Lecture Theatre, Bournemouth University
Love Dorset Fairtrade Day Ethical and sustainable food consumption

Conference: Ethical and sustainable food consumption,Bournemouth University Department of Tourism and Hospitality Bournemouth University Fusion Building, Share Lecture Theatre

https://microsites.bournemouth.ac.uk/tourism/2017/02/26/conference-ethical-and-sustainable-food-consumption/

LoveDorset

The event, which is being facilitated by the expertise and facilities of theBournemouth University Department of Tourism and Hospitality and the Students Union Bournemouth University is an exciting opportunity for you to have fun learning about Fairtrade food. It’s also a great way to meet like-minded people and to discover all there is to know about our high quality, local to Dorset food community! You’ll find out just how easy it is to incorporate local, sustainable ingredients into your daily routines.

Conference: Ethical and sustainable food consumption, Bournemouth University Fusion Building, Share Lecture Theatre

11:30 – 11.45 am – Welcomes and objectives of the day

Kelly Levell, We Do Ethical Consultant

Professor Dimitrios Buhalis Head of Department of Tourism and Hospitality Bournemouth University

Charlie Souter-Philips, SUBU Vice President Welfare

11:45 – 12.00 am – Dr Sean Beer Bournemouth University : PANEL HOST

Ethical and sustainable food consumption and Food Authenticity

12:00 – 12:15 am – Neil Smith, BU Sustainability

12:15 – 12:30 am – Sarah Ali Choudhury Indian Food Expert

12:30 – 12:45 am – Matthew (Matt) Budden, Executive Chef, Bournemouth Hilton Hotel

12:45 – 13:00 am – Damian Lee, Mr Lees Noodles

13:00 – 13:15 pm – Professor Chris Shiel, Bournemouth University

13:15 – 13.30pm – Concluding thoughts: Through your work, how do you think you can inspire other people to live more healthy and ethical lifestyles?

13.30 – 15:00 pm – Lunch (at delegates expense) and Pure Networking at Fusion Building

This is a free event but we have limited availability, RSVP now to secure your ticket.

https://www.eventbrite.co.uk/e/love-dorset-fairtrade-day-tickets-31507326261

https://microsites.bournemouth.ac.uk/tourism/2017/02/26/conference-ethical-and-sustainable-food-consumption/

14:Live presents- FoodSMART: Eat out smarter!

Posted . Filed under Featured, Research, Student Experience.

14:LIve
Have you ever considered what’s in your food when you’re eating out?14:Live presents- FoodSMART: Eat out smarter!
Have you ever considered what’s in your food when you’re eating out?
Bournemouth University Department of Tourism and Hospitality
Professor Heather Hartwell at 14:Live
Tuesday 28 February, at 14:00-15:00 Floor 5, SUBU Student Centre, Talbot CampusFoodSMART is an innovative technical ICT solution which uses QR coding on your smartphone to provide nutritional information and deliver personalised advice when eating out. This means that consumers can make an informed choice about what they’re eating. The app can even be tailored to your individual dietary requirements or tastes.Heather Hartwell

It can be quite difficult to eat healthily when in a restaurant or cafe, as menus often give you limited information about the ingredients in a meal. By working with partners across Europe- nutritionists, chefs and other universities- the team have developed an app that can show exactly what is in your meal. The app gives consumers all the data they need and encourages the food service industry to support healthier eating.

Come along to Floor 5, of the Student Centre, on Talbot Campus to hear from Dr Heather Hartwell as she speaks all about the project and even get a chance to test out the prototype.

If you have any questions, then please contact Hannah Jones

– See more at: http://blogs.bournemouth.ac.uk/research/2017/02/20/14live-presents-foodsmart-eat-out-smarter/?utm_source=digest&utm_medium=email&utm_campaign=daily#sthash.NUijPeJJ.LRMzcAeV.dpuf

New Research : Serious games and the gamification of tourism

Posted . Filed under News, Research.

Feifei Xu Dimitrios Buhalis Jessika Weber 2017 , Serious games and the gamification of tourism Tourism Management Volume 60, June 2017, Pages 244–256
http://dx.doi.org/10.1016/j.tourman.2016.11.020

Highlights

•A systematic review of the concept of gamification.
• Identified extrinsic and intrinsic motivational gaming elements that contribute to a meaningful gamification.
•Discussed the application of gamification in tourism with case practices.

Abstract

Gamification has become a focus of attention in an increasing number of fields including business, education, and health care. Through a wide range of applications and support functions, its potential for the tourism industry is significant. Gamification of tourism can contribute to a more rewarding interactions and higher level of satisfaction, as well as increase brand awareness and loyalty to the destination. As one of the first attempts to conceptualize gamification of tourism, this paper examines gaming in general terms and the application of it in specific tourism fields. It identifies game design elements that can contribute to a meaningful gamification. A few cases of best practices are presented to show how this innovative concept can benefit tourism marketing. Implications for tourism marketing and management are discussed as well as future research recommendations.

Keywords

  • Gamification;
  • Serious games;
  • Engagement;
  • Loyalty;
  • Tourism experiences

How to stop your lunch break damaging your health

Posted . Filed under Featured, Research.

How to stop your lunch break damaging your health

http://theconversation.com/how-to-stop-your-lunch-break-damaging-your-health-72694

Jeff Bray and Professor Heather Hartwell say eating out is bad for us. Studies have shown that food provided outside the home contains more calories and more fat, especially saturated fat. The trouble is, many of us are eating this food every day without really realising what’s in it. In recent years great efforts have been taken to help us understand the composition of packaged food. The clear marking of allergens, ingredients lists and “traffic light” indicators on the front of packs show retail customers how much fat, saturated fat, sugar and salt are contained. However, there is an important gap in this admirable trend.

Those of us who eat our lunch in a workplace canteen find it a lot more difficult to access the kind of information that leads to informed choices. And canteens can play a critical role in terms of healthy eating. They are a captive, sometimes subsidised, setting that is often used to provide the main meal of the day. In effect, many of us are eating out five times a week without really acknowledging it.

Do you go for the healthy option? Prostock-studio/Shutterstock

 

 

see http://theconversation.com/how-to-stop-your-lunch-break-damaging-your-health-72694

New Research : Wellness, tourism and small business development in a UK coastal resort: Public engagement in practice

Posted . Filed under News, Research.

Stephen J. Pagea, , , Heather Hartwellb, Nick Johnsb, Alan Fyallc, Adele Ladkinb, Ann Hemingwayd 

2017 Case study: Wellness, tourism and small business development in a UK coastal resort: Public engagement in practice  Tourism Management Volume 60, June 2017, Pages 466–477 http://dx.doi.org/10.1016/j.tourman.2016.12.014

Highlights

•Discusses tourism,well-being and public engagement.
•Examines value of well-being for tourism business and local community.
•Action research study located in Bournemouth, UK.

Abstract

This article examines the scope of well-being as a focus for tourism and its potential as a tool for small business development, particularly the opportunities for tourism entrepreneurs in coastal resorts. The study reports an example of public engagement by a research team and the co-creation of research knowledge with businesses to assist in business development by adapting many existing features of tourist resorts and extending their offer to wider markets. The synergy between well-being and public health interests also brings potential benefits for the tourism workforce and the host community. The Case Study outlines how these ideas were tested in Bournemouth, a southern coastal resort in the UK, in a study ultimately intended to be adopted nationally and with more wide reaching implications for global development of the visitor economy. Local changes ascribed to the study are assessed and its wider potential is evaluated.

Keywords

  • Well-being;
  • Wellness tourism;
  • Small business development;
  • Coastal tourism;
  • Public engagement

Join us at Bournemouth University Department of Tourism and Hospitality in the next few weeks – Free events !

Posted . Filed under News.

Join us at Bournemouth University Department of Tourism and Hospitality in the next few weeks – Free events ! 

Poole-Harbour-

NEW EVENTS: https://microsites.bournemouth.ac.uk/tourism/events/

Tuesday 21st February 11:00-13:00 Cobham lecture theatre.Captain Scott Bateman MBE MCMI GCGI Cert Mgt British Airways Global Air Transportation Challenges, Opportunities and Trends https://www.facebook.com/events/110965546080609/

Wednesday 22 February 18.30 – 21.00 KG03, Talbot Campus of Bournemouth University Jim Stewart CEO Port of Poole: The Port of Poole : finding new opportunities. https://www.facebook.com/events/186734761802614/

Wed 1st March Love Dorset Fairtrade Day Ethical and sustainable food consumption https://goo.gl/IDWKbZ

Monday 6 March 2017 1400-1600 Bournemouth University KG01 Callum Elliott British Airways operational developments and competition from Low Cost Carriers https://www.facebook.com/events/253399911749759/

Smart Tourism Workshop @eTourism Lab, Department of Tourism and Hospitality, Bournemouth University Wednesday 22 March 2017 http://ow.ly/t1lv308H73R

Tuesday 11 July 2017 Smart Tourism and Agile Destination Management Dept of Tourism and Hospitality Bournemouth University Share Lecture Theatre, Talbot Campus 10:00-17:00 https://www.facebook.com/events/249766028804417/

BU Tourism and Hospitality Conference Bournemouth University, 4-6th September 2017 Visitor Economy: Strategies and Innovations http://www.bournemouth.ac.uk/visitor-economy Register on https://thevisitorseconomy.eventbrite.com