Smart Tourism Workshop at eTourism Bournemouth University

Bournemouth University eTourism LabDigital Town

Smart Tourism Workshop

eTourismLabDepartment of Tourism and Hospitality, Bournemouth University – Fusion Building FG06 

Wednesday 22 March 2017 – 10:00-17:00  Fusion, Bournemouth University, Talbot Campus BH12 5BB, UK

Supported by Digital Town


Smart tourism is changing the competitiveness of tourism destinations and determines their ability to cocreate value for their stakeholders. Through interoperability and interconnectivity of systems tourism destinations will be able to co-create dynamic tourism products for all stakeholders.  Smart Cities and Smart Living can bring together the need to use technology innovations to develop regional competitiveness of territories towards Social Innovation & Governance and create value to all stakeholders. Social, technological, economic, democratic and politically innovative processes in cities and regions introduce a wide range of innovative methods and solutions that improve the value cocreation for all stakeholders. Based on emergent smart cities and smart living developments and methodologies smart tourism support mobility, resource availability and allocation, sustainability and quality of life/visits for all stakeholders. Bringing together stakeholders and multidisciplinary expertise from different areas that support smartness will bring provide a comprehensive approach to develop the different areas of smart tourism for the future.


09:30 –10:00 Arrival and networking FG06

10:00-11:30 Smart Tourism Developments
© Professor Dimitrios Buhalis eTourismLab Bournemouth University: Smart Tourism Futures
© Jon Weaver, Bournemouth Tourism  Smart Bournemouth Tourism
© Chris Cooper Founding Director KnowNow : connecting the dots – PAS 181 Smart city framework

11:30-13:00 Clusters of Developments & Networking and Focus Group  

Professor Dimitrios Buhalis and Malvika Nighojkar : Smart Tourism Focus Group

13:00-14:30 Technological innovations – Best Cases of Smart Tourism 

© Rob Monster Chief Executive Officer DigitalTown, Inc : Smart destination platforms
© Paul Webster, FusionWiFi: Connecting people in Bournemouth
© Anthony Story Silicon South: Digital initiatives in the Silicon South
© Lee Mallon Managing Director Rarely Impossible : Smart Bournemouth 

14:30-15:00 Break and Networking  

15:00-16:30 Tourism Innovations – Ways forward for Smart Tourism
© Jon Weaver, Bournemouth Tourism  Smart Tourism and managing mega events
© Dr Nigel Willams eTourism Lab Bournemouth University  Social media and smartness
© Dr Philip Alford, eTourism Lab Bournemouth University  Entrepreneurship and technology 

16:30 – 17:00 Conclusions, knowledge cocreation and Ways forward 

Professor Dimitrios Buhalis eTourismLab Bournemouth University

________________________________________________________________________________________

Call for papers – Special Issue – Tourism Review 

Special Issue on Smart Tourism and Competitive Advantage for Stakeholders

Special Issue Editors
Prof. Dr. Chulmo Koo, Kyung Hee University, South Korea
Prof. Dr. Luiz Medes-Filho, Universidade Federal do Rio Grande do Norte, Brazil
Prof. Dr. Dimitrios Buhalis, Bournemouth University, UK
Prof. Dr. Oriol Miralbell Izard, University of Barcelona, Spain


The Bournemouth University eTourism Lab explores cutting edge information and communication technologies, alongside e-based strategic management and marketing for the tourism and hospitality industries. The eTourism Lab resides within the International Centre for Tourism and Hospitality Research (ICTHR) in the Department of Tourism and Hospitality, Faculty of Management at Bournemouth University.  The eTourism Lab offers global excellence in the field of eTourism in the widest possible sense which includes eTravel, eTransport, eHospitality and eCatering/Food. In addition it researches how social media is becoming critical for organisations to communicate effectively and compete globally. Latest research themes include online reputation and managing brands online; real time business management and marketing social media engagement, co-creation and interaction; augmented reality and gamification. Led by world expert Professor Dimitrios Buhalis the Lab is a research centre of global excellence.

Supported by DigitalTown

DigitalTown empowers governments, businesses and citizens alike. DigitalTown provides a fresh approach to local economic development – one that equips municipalities and small businesses with the means to compete and win locally. DigitalTown empowers governments, businesses and citizens alike. Our Smart City platform consolidates the functionality of popular sites like Google, Amazon, Yelp, TripAdvisor and Expedia into a single, user-friendly mobile and web experience that makes it easy for visitors to connect with local merchants, restaurants and lodging providers. Our cloud-hosted GovSuite admin suite streamlines workflows, and connects stakeholders. We partner with governments to improve quality of life and we deliver platform and tools to promote discovery and use of local merchants. We empower citizens to engage with their public officials, neighbors and the wider community. We Power Smart Cities. 


For more information please contact Professor Dimitrios Buhalis eTourism Lab Bournemouth University

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