Bournemouth University research on hospitality digital competence to be presented at the British Hospitality Association summit

Prof Dimitrios Buhalis, Dr Philip Alford,and Anuschka Heid will present the research on hospitality digital competence that the Department of Tourism and Hospitality Bournemouth University has undertaken in collaboration with the British Hospitality Association, Tripadvisor and the Bournemouth Accommodation and Hotel Association at the British Hospitality Association Summit in London on Monday 27th June. Professor Buhalis will also contribute to the Connected.customers – owning and nurturing relationships panel later on the programme whilst Simon Thomas will join us to discuss employability with industry representatives.

Meet the Bournemouth University team at the British Hospitality Association Summit in London on Monday 27th June. The Summit is dedicated to and it gives us the opportunity to inform the world of the wonderful knowledge cocreation we do at Bournemouth University.

Breakfast Roundtable: Expanding Aviation Capacity

A round table discussion with Gatwick Airport on the expansion of aviation capacity in the South East and the next steps for government and industry.

Charles Kirwan-Taylor Corporate Affairs and Sustainability Director, Gatwick Airport

Breakfast round table: Diversity matters

A round table discussion discussing diversity in the workplace – in terms of age, race, background, gender, sexuality and disability – and its importance to the success of every business.

Dr Stroma Cole Director, Equality in Tourism
Katie Benson General Manager, Jumeirah Carlton Tower
Serena von der Heyde Partner, Georgian House

Breakfast Roundtable: Going native in a digital world – a case study

A round table discussion about a BHA initiative with TripAdvisor in which a group of digital natives – Bournemouth University students – have been helping local hotels use social media to boost their profile and promote their business.

Professor Dimitrios Buhalis Head of Department Tourism & Hospitality, Bournemouth University
Helena Egan Director of Industry Relations, TripAdvisor
Anuschka Heid Postgraduate student, MSc in Tourism Marketing, Bournemouth University
Andy Woodland Chairman, Bournemouth Hoteliers Association

Breakfast Roundtable: Tourism is for Everybody

A discussion to help the travel and tourism industry better understand and cater for the 12 million plus people in Britain who are disabled in some way.

Chris Veitch Accessible Tourism Consultant
Alistair Hignell

Breakfast Roundtable: Portfolios to be proud of

 Max Thorne Managing Director, JLL

Connected for success

Introduction and welcome: how being connected can help our industry thrive

Jonathan Worsley Chairman, Bench Events & Board Director, STR
Ufi Ibrahim Chief Executive, British Hospitality Association
Tony Matharu Managing Director, Grange Hotels

Connecting the industry

Nick Varney Chief Executive Officer, Merlin Entertainments plc; Chairman, British Hospitality Association
Chaired by: Ian King Business Presenter, Sky News

I stand connected

Chief Executive of Manchester City Council, Sir Howard Bernstein, on how putting the city before politics – and forging connections with businesses – enabled Manchester to become a thriving and influential city and a champion of hospitality and tourism.

Sir Howard Bernstein Chief Executive, Manchester City Council
Chaired by: Christopher Rodrigues CBE Chairman, VisitBritain

Connected to Europe: the economy post-referendum

Four days after the EU referendum, a discussion about the outcome of the referendum and what it will mean for the hospitality and tourism industry.

Dr Andrew Sentance CBE Senior Economic Adviser, PwC
Chaired by: Dermot King Managing Director, Butlins & Chairman of BHA’s Cut Tourism VAT Campaign

Connected.employees: the national employment conundrum

Keynote Address

Sir David Norgrove  Chairman, Low Pay Commission
Followed by a discussion on the National Living Wage, Apprenticeship Levy, employment policy and how it affects the hospitality and tourism industry.
Chaired by: Alastair Storey
Chairman and Chief Executive, Westbury Street Holdings (WSH)
Andrew Evans Proprietor, St Brides Spa Hotel Saundersfoot
Ranjit Mathrani Chairman & Co-Owner, MW Eat
Sir David Norgrove  Chairman, Low Pay Commission
Andrew Selley Chief Executive, Bidvest Foodservice
Simon Trussler Head of Fiscal & Government Affairs, Economics & Regulation, KPMG LLP


A discussioni on the ‘big fault lines of disruption in the global travel industry’. These fault lines could manifest themselves in the form of old versus new, consumer versus business, east versus west, left versus right, and many other such clashes. The panelists will discuss the juxtaposition presented by these central conflicts and consider the positive opportunities for disruption in the industry and possibilities to capitalise on these conflicts.


Chaired by: Rafat Ali CEO & Founder, Skift


Greg Marsh Chief Executive Officer, onefinestay
James Osmond General Manager EMEA, Triptease
Eric Partaker Co-Founder & Co-CEO, Chilango
Paul Simpson Chief Executive Officer, CDP

Welcoming the World

A programme for the British Hospitality Association made in partnership with ITN Productions


Simon Shelley Head of Industry News, ITN Productions



Ken Skates AM Cabinet Secretary for Economy and Infrastructure, Welsh Government

Introduced by: Manon Antoniazzi Director, Tourism, Heritage and Sport, Welsh Government


The Rt Hon John Whittingdale OBE MP Secretary of State for Culture, Media and Sport, DCMS


Fiona Hyslop MSP Cabinet Secretary for Culture, Tourism and External Affairs, Scottish Government
Introduced by: Calum Ross Chairman BHA Scotland, Director BHA UK, Board member VisitScotland, Proprietor Loch Melfort Hotel – from hotels to restaurants

Panel discussion about ways in which debt, equity and other alternative investment vehicles are changing buyer profiles and capital structures.

Chaired by:

Mark Wynne Smith Global CEO, Hotels & Hospitality, JLL


Philippe Bijaoui Vice President of Development for Europe, IHG
Nadeem Boghani Vice Chairman, Splendid Hospitality Group
Cody Bradshaw SVP, Head of European Hotels, Starwood Capital Group
Charles Kirwan-Taylor Corporate Affairs and Sustainability Director, Gatwick Airport
Mike Saul Managing Director, Hospitality & Leisure, Barclays

Connected.customers – owning and nurturing relationships

Chaired by:

Stephen McCall Chief Operating Officer, Europe, IHG


Lisa Bell Head of EMEA Partner Merchants, Discover Financial Services
Professor Dimitrios Buhalis Head of Department Tourism & Hospitality, Bournemouth University
Helena Egan Director of Industry Relations, TripAdvisor
Varun Kapoor Vice President and Head of Business Intelligence, Global Hospitality Services
Terri Scriven Industry Head of Hospitality, Google UK – the world on your doorstep

Nick Dunn Chief Financial Officer, Gatwick Airport


Chaired by: Ben Twynam Head of Practice UK, Travel, Leisure & Hospitality, Heidrick & Struggles


Ulrik Bengtsson President & CEO, Betsson Group
Alison Dolan Deputy Managing Director, Sky Business
Simon Townsend Chief Executive Officer, Enterprise Inns

Connected.people – what’s next for the Big Hospitality Conversation?

The Big Hospitality Conversation has been at the heart of our industry’s commitment to jobs and growth for several years now. We find out about its successes and achievements, meet the business leaders who have made it one of the most talkedabout BHA initiatives and discuss opportunities to take it to the next level.


Chaired by: George Vezza  Managing Director, Nestlé Professional UK & Ireland


Thomas Dubaere  Managing Director, AccorHotels UK & Ireland
Heiko Figge Head of Hospitality & Leisure, Moorfield Group
Anne Pierce Chief Executive Officer, Springboard

Guest of Honour & Special Keynote

William Hague Baron Hague of Richmond, PC, FRSL

Connected for the future: celebration drinks

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