Prof Dimitrios Buhalis, Dr Philip Alford,and Anuschka Heid will present the research on hospitality digital competence that the Department of Tourism and Hospitality Bournemouth University has undertaken in collaboration with the British Hospitality Association, Tripadvisor and the Bournemouth Accommodation and Hotel Association at the British Hospitality Association Summit in London on Monday 27th June. Professor Buhalis will also contribute to the Connected.customers – owning and nurturing relationships panel later on the programme whilst Simon Thomas will join us to discuss employability with industry representatives.
Meet the Bournemouth University team at the British Hospitality Association Summit in London on Monday 27th June. The Summit is dedicated to connected.vision.success and it gives us the opportunity to inform the world of the wonderful knowledge cocreation we do at Bournemouth University. http://summit.bha.org.uk/
Breakfast Roundtable: Expanding Aviation Capacity
A round table discussion with Gatwick Airport on the expansion of aviation capacity in the South East and the next steps for government and industry.
Breakfast round table: Diversity matters
A round table discussion discussing diversity in the workplace – in terms of age, race, background, gender, sexuality and disability – and its importance to the success of every business.
Dr Stroma Cole Director, Equality in Tourism
Katie Benson General Manager, Jumeirah Carlton Tower
Serena von der Heyde Partner, Georgian House
Breakfast Roundtable: Going native in a digital world – a case study
A round table discussion about a BHA initiative with TripAdvisor in which a group of digital natives – Bournemouth University students – have been helping local hotels use social media to boost their profile and promote their business.
Professor Dimitrios Buhalis Head of Department Tourism & Hospitality, Bournemouth University
Helena Egan Director of Industry Relations, TripAdvisor
Anuschka Heid Postgraduate student, MSc in Tourism Marketing, Bournemouth University
Andy Woodland Chairman, Bournemouth Hoteliers Association
A discussion to help the travel and tourism industry better understand and cater for the 12 million plus people in Britain who are disabled in some way.
Breakfast Roundtable: Portfolios to be proud of
Max Thorne Managing Director, JLL
Connected for success
Introduction and welcome: how being connected can help our industry thrive
Jonathan Worsley Chairman, Bench Events & Board Director, STR
Ufi Ibrahim Chief Executive, British Hospitality Association
Tony Matharu Managing Director, Grange Hotels
Connecting the industry
Nick Varney Chief Executive Officer, Merlin Entertainments plc; Chairman, British Hospitality Association
Chaired by: Ian King Business Presenter, Sky News
I stand connected
Chief Executive of Manchester City Council, Sir Howard Bernstein, on how putting the city before politics – and forging connections with businesses – enabled Manchester to become a thriving and influential city and a champion of hospitality and tourism.
Chaired by: Christopher Rodrigues CBE Chairman, VisitBritain
Connected to Europe: the economy post-referendum
Four days after the EU referendum, a discussion about the outcome of the referendum and what it will mean for the hospitality and tourism industry.
Chaired by: Dermot King Managing Director, Butlins & Chairman of BHA’s Cut Tourism VAT Campaign
Connected.employees: the national employment conundrum
Keynote Address
Sir David Norgrove Chairman, Low Pay Commission
Followed by a discussion on the National Living Wage, Apprenticeship Levy, employment policy and how it affects the hospitality and tourism industry.
Chaired by: Alastair Storey
Chairman and Chief Executive, Westbury Street Holdings (WSH)
Panellists
Andrew Evans Proprietor, St Brides Spa Hotel Saundersfoot
Ranjit Mathrani Chairman & Co-Owner, MW Eat
Sir David Norgrove Chairman, Low Pay Commission
Andrew Selley Chief Executive, Bidvest Foodservice
Simon Trussler Head of Fiscal & Government Affairs, Economics & Regulation, KPMG LLP
Connected.disruption
A discussioni on the ‘big fault lines of disruption in the global travel industry’. These fault lines could manifest themselves in the form of old versus new, consumer versus business, east versus west, left versus right, and many other such clashes. The panelists will discuss the juxtaposition presented by these central conflicts and consider the positive opportunities for disruption in the industry and possibilities to capitalise on these conflicts.
Panellists
Welcoming the World
A programme for the British Hospitality Association made in partnership with ITN Productions
KEYNOTE SPEECH
Introduced by: Manon Antoniazzi Director, Tourism, Heritage and Sport, Welsh Government
KEYNOTE SPEECH
KEYNOTE SPEECH
Introduced by: Calum Ross Chairman BHA Scotland, Director BHA UK, Board member VisitScotland, Proprietor Loch Melfort Hotel
Connecting.capital – from hotels to restaurants
Panel discussion about ways in which debt, equity and other alternative investment vehicles are changing buyer profiles and capital structures.
Chaired by:
Panellists
Connected.customers – owning and nurturing relationships
Chaired by:
Panellists:
Connected.future-proofing
Panellists:
Connected.people – what’s next for the Big Hospitality Conversation?
The Big Hospitality Conversation has been at the heart of our industry’s commitment to jobs and growth for several years now. We find out about its successes and achievements, meet the business leaders who have made it one of the most talkedabout BHA initiatives and discuss opportunities to take it to the next level.
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