New research just published Boukis, A., Koritos, C., Papastathopoulos, A., Buhalis, D., 2023, Customer incivility for frontline employees, Annals of Tourism Research, Volume 100, May 2023, 103555 https://doi.org/10.1016/j.annals.2023.103555 OPEN ACCESS Abstract This work proposes identity theory as a novel theoretical lens for understanding frontline employees’ responses to customer incivility in tourism and hospitality. We advance… Read more » about Customer incivility for frontline employees
Monthly Archives: March 2023
Traveling with pets: designing hospitality services for pet owners/parents and hotel guests,
Are you a PET / DOG PARENT ? New research paper on TRAVELING WITH PETS Buhalis, D. and Chan, J. (2023), Traveling with pets: designing hospitality services for pet owners/parents and hotel guests, International Journal of Contemporary Hospitality Management, Vol.34. https://doi.org/10.1108/IJCHM-10-2022-1192 #pets #dogs #travel #tourism #hotel #hospitality #marketing #management #consumerbehaviour #service #HongKong Pet-friendly hotels are… Read more » about Traveling with pets: designing hospitality services for pet owners/parents and hotel guests,
Professor Buhalis contributes to cutting edge paper on ChatGPT: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy
Professor Dimitrios Buhalis contributes on the Impact of ChatGPT to tourism marketing CUTTING EDGE PAPER ON ChatGPT with key colleagues and examples from KALAMATA and BOURNEMOUTH 🙂 “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy International Journal of Information Management, Vol…. Read more » about Professor Buhalis contributes to cutting edge paper on ChatGPT: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy
DEMENTIA AND ACTIVE AGEING THROUGH LEISURE AND TOURISM
We would like to invite you to join the DEMENTIA AND ACTIVE AGEING THROUGH LEISURE AND TOURISM Research Forum and Knowledge Exchange Wednesday, 29 March 2023, 14:00 – 17:00 BST Bournemouth University INSPIRE Lecture Theatre, Fusion Building, Talbot Campus, Poole BH12 5BB Organised by the Ageing and Dementia Research Centre (ADRC) and the International Centre… Read more » about DEMENTIA AND ACTIVE AGEING THROUGH LEISURE AND TOURISM
“Future Innovations in Tourism Destination Management” -March 2, 2023, 21:00-22:30 London Time
Join us on the Tourism Review webinar Thursday 2nd March 2023, 15:00-16:30 CST / 21:00-22:30 London Time / March 3, 08:00-09:30 Sydney time “Future Innovations in Tourism Destination Management” The webinar will bring academics and practitioners to reflect, re-explore, and re-examine the concept of innovation in tourism and explore how innovation could contribute to the… Read more » about “Future Innovations in Tourism Destination Management” -March 2, 2023, 21:00-22:30 London Time