Bournemouth University Hospitality Conference 2017
The Savoy Hotel London – Friday 3rd February 2017
‘Achieving commercial excellence: refining your growth strategy’
Organised by Simon Thomas – By invitation only
10:00 Arrival and Refreshments
10:20 Introduction and Welcome
Prof Dimitrios Buhalis Head of Department for Tourism and Hospitality, BU
Simon Thomas Industry Engagement lead BU
Theme: Strategic Excellence in Hospitality BU Chair: Richard Ward
10.25 Excellence and Strategy
Stephen Cassidy Senior Vice President Hilton Worldwide
10:55 ‘Creating the Perfect Service Culture’
Philip Barnes Managing Director, The Savoy
11:20 ‘Lusso – The birth of a brand & achieving commercial excellence’
Paul Hurren Managing Director, Lusso Catering
11:50 LUNCH
Theme: Profitability and Growth in Hospitality BU Chair: Dr Charalampos Giousmpasoglou
12:50 Revenue Management Advancements
Michael McCartan Managing Director, Duetto
13:15 ‘The serviced apartment sector is booming’
James Foice FIH Chief executive, Association of Serviced Apartment Providers
13:40 ‘Hospitality and Tourism – Key policy issues in the age of Brexit’
Vernon Hunte Government Affairs Director, British Hospitality Association
14.05 Break and refreshments
Question Time panel discussion BH Chair: Dr. Evangelia Marinakou, Dr. Hanaa Osman & Philippa Hudson
14:20 Chair: Peter Ducker FIH – Chief Executive, Institute of Hospitality
Panel: Kate Levin – General Manager, The Capital Hotel & Levin Hotel
Emma Jayne – Director of Human Resources, The Savoy
Derek Gammage – Chairman EMEA, CBRE Hotels Limited
Philip Shepherd – Partner at PWC
15:30 Break and refreshments
Theme: Networking with Bournemouth University Alumni and members of the Hospitality Industry
15:45 BU Facilitator: Crispin Farbrother
16:30 Summary and closing remarks
Peter Ducker FIH Chief Executive, Institute of Hospitality
Simon Thomas BU
16.45 End of day
17:00 Coaches depart back to Bournemouth