Produced by kdanceydowns
“The majority of my time was spent dealing with Regulation (EU) 261/2004 litigation, which provides compensation to passengers whose flight was either delayed or cancelled (subject to certain conditions). Within the first week I became fascinated with, and heavily involved in, the litigation which potentially exposes the airline to millions of pounds of liability. This meant that I was required to assimilate information very quickly. I developed legal skills which included learning the processes of small claims litigation; filing Court documents and interpersonal abilities.
I dealt with a lot direct negotiation and telephone mediation. This often required dealing with challenging and frustrated consumers which exercised my customer service skills to their fullest. I managed to save the company several hundred pounds each time and also appreciated the value and importance of customer relations for a major UK airline.
Within weeks, I was fully engaged in drafting defences and putting together evidence bundles for hearings. This usually consisted of 100+ pages of very detailed and subject specific evidence which utilised aircraft engineering and operations input to draft witness statements on behalf of departmental managers. Whilst drafting these documents, I developed the ability to clearly, but concisely, defend a case and quickly saw the content of my drafting improve to a high standard.
Due to increasing media attention on air passenger rights, an influx of claims flooded in within the first 3 months of my placement. By the end, my supervisor and I were handling over 600+ live claims.
I was lucky enough to attend numerous hearings including two landmark cases in the Court of Appeal. Furthermore, I was trusted to apply my advocacy skills in front of a judge representing Monarch in a County Court claim. This required drafting all of the documents and successfully defending the claim under supervision.
My placement provided me with further work experience opportunities; I spent 2 weeks at Clyde & Co LLP and Hill Dickinson LLP (leading worldwide aviation firms). My experience has inspired me to pursue a career in aviation and base my dissertation on the law surrounding air passenger rights.
By Callum Blumire, LLB (Hons) Law
Originally posted on The Business School Blog