Job for graduate at HAT Tourism Marketing http://hatmarketing.com/

 

Job at HAT Tourism Marketing HAT Tourism Marketing

Position Title: Account Coordinator
Reports To: Managing Director
Department: Sales and Marketing
Location: based in Tolworth, (near Kingston).    

Interested applicants should apply direct sending their c.v. and covering letter to the MD, Kevin Brett kevin@hatmarketing.com 

Main Tasks:

To support sales and marketing activity on behalf of assigned client accounts, as well as providing sales and marketing support to line manager and/or Managing Director, to raise our client(s) profile and ensure the maximum sales potential is realised.

 

Key Responsibilities:

  • Ensure that efficient and effective processes are implemented and followed through including management of tour operator contracts, client assets and keeping documents up to date
  • Ensure web audits are conducted frequently on behalf of each of the appointed client accounts.
  • Execute specific sales follow up on behalf of the sales team for specific sales calls, meetings and /or trade shows.
  • Handle trade and consumer enquiries (via email, telephone and fax).
  • Assist with preparation and dispatch of savings cards to tour operator clients
  • Maintain accurate and most up to date records and documents in HAT’s central Dropbox folders
  • Maintain the HAT travel trade database.
  • Maintain and update information on www.hatmarketing.com
  • Maintain and update information on www.attractionscollection.com
  • Maintain and update rich content on the HAT Resources portal
  • Maintain, update and communicate the Travel Trade Concessions Programme to the travel industry and maintain “deals” with HAT clients
  • Daily social media posts and ongoing social media strategy
  • Support the PR Director with specific media relations needs
  • Prepare and send the HAT Chat monthly newsletter to trade partners
  • Prepare and send monthly market updates to HAT clients
  • Preparation and delivery of client product training to tour operator call centres and sales offices
  • Assist with organising, and attending, sales missions, trade shows, fam trips, research groups, trade training seminars, workshops and events
  • Assist with appointment setting for sales missions and trade shows
  • Responsible for all day to day administrative tasks including sales statistics analysis, website monitoring and the preparation of marketing documents and plans.
  • Keep abreast of the client(s) business by reading and researching market data, product profiles etc.

 

Key Skills and Knowledge:

  • Qualification to degree level ideally with a relevant sales and marketing qualification
  • A minimum of 6 months sales and marketing experience
  • Ideally previous experience of working within the travel and tourism industry
  • A thorough understanding of the work of the Company
  • Outstanding written and verbal communication skills
  • Ability to work to strict deadlines and capable of managing and prioritizing their workload
  • Ability to work and thrive in a multi tasked and fast paced environment on their own and within a team
  • Proficiency in MS Word, Excel, PowerPoint, Publisher and Outlook
  • Flexible approach and a can-do attitude essential
  • Analytical and methodical approach

 

Critical Competencies:

  • Relationship building: Builds effective relationships through positive communication that motivates and influences others. Is honest and trustworthy, a valued team member and actively involved in achieving team objectives.
  • Technical competence: Uses technical / job knowledge and experience, incorporating functional skills and broad based business knowledge, to meet and exceed job requirements / customer expectations.
  • Customer focus: Passionately meets or exceeds customer expectations.       Enters the customer’s world through listening and understanding. Nurtures relationships by recognising and delivering on customer needs and opinions.
  • Innovation: Embraces creativity, innovation and is open to new ideas. Innovates to improve current working practices / products / technologies to provide business opportunities.

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