It was a great pleasure and experience to volunteer with my colleagues for the Opportunity 2019 Conference: Revenue Management and the Connected Customer https://www.opportunity2019.co.uk/ in London. The attendees of the one day conference mainly consist of revenue managers as well as CEOs and Founders of start-up companies. The annual conference is one of the well-attended events on revenue management among the revenue management community.

The conference was well organized and very successful. I fully enjoyed the whole conference with so many interesting discussions on several aspects of Revenue Management. The session delivered by Russell Low (Director of Revenue, UK&I, Accor Hotels), Duncan Anderson (CEO, Humanise.AI), Vivek Bhogaraju (Director, Revenue Management Solutions, Expedia Group) and Hampus Ljunggren (Head of Business Development & Partnerships , Travel Appeal) – particularly on Artificial Intelligence and the use of technology to connect customers were very informative. During the conference, the key takeaway was – That the new generation of Revenue Managers need to learn how to unlearn in order to revolutionize how to stand out in the saturated market.

I manage to meet several founders of companies dealing with technology and AI for Revenue Management during the networking sessions. It was an enjoyable and knowledgeable experience and I would like to express my gratitude to Professor Dimitrios and Michelle from Revenue by Design for giving me this opportunity to volunteer and attend the conference. I have definitely benefited very much from this fantastic event.

Emily Cheng