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BU Artificial Intelligence for Tourism and Hospitality – #IFITTtalk
November 28, 2018
ABOUT
The (re) emergence of Artificial Intelligence (AI) as a service automation approach leveraging low cost computing and large datasets is impacting consumer experiences and is set to revolutionize tourism experiences. The ubiquitous and prevailing use of mobile devices for communication assures that stakeholders of such ‘consumer experiences’ are required to provide rapid responses to contextual queries made at any time, including within an experience encounter or activity at a destination level. AI tools that can make sense of real-time questions posed by consumers in context can provide significant value and increase engagement as well as reducing costs to destination organizations. The use of AI by tourism organizations is still low and this workshop will explore the opportunities and challenges of engaging AI as a customer co-creation toolset for industry and economic benefits. It will conclude with a scenario development exercise to identify possible futures for AI and Tourism along with a roadmap for the next 3 years of AI/Tourism development.
Chairs: Professor Dimitrios Buhalis and Dr Nigel Williams
Free registration is available here: https://tinyurl.com/BU-IFITT-AI
PROGRAMME
09:00 –09:30 Arrival and networking FG06
09:30-11:00 Artificial Intelligence for Tourism and Hospitality – theoretical perspectives
© Professor Dimitrios Buhalis and Dr Nigel Williams : Artificial Intelligence for Tourism and Hospitality: From individuals to clusters
© Dr Iis Tussyadiah University of Surrey, Robotics and Artificial Intelligence
© Dr Luiz Mendes Filho, Universidade Federal do Rio Grande do Norte, Brazil, Smart Tourism developments
Dr Chulmo Koo, Kyung Hee University, Korea, Smart Tourism and Artificial Intelligence
Professor Hannes Werthner Vienna University of Technology, Austria – The future of Artificial Intelligence
11:00-11:30 Coffee and networking
11:30-13:00 Artifilcial Intelligence for Tourism and Hospitality – best practice
Gergana Halatcheva, GHS Global Hospitality
Lee Mallon, Rarely Impossible
Jamie Sergeant This is Crown
Rowena (Copestake) Revill
Nikos Maniatis The Cato Bot
Rob Monster DigitalTown
Tom Keeping Keeping Studio
Manolis Varouhas imonline
13:00 -14:00 Networking Lunch
14:00-15:30 Workshops Designing the future of Articial Intelligence in Tourism
15:30-16:00 Break and Networking
16:00-17:00 Conclusions Research and Innovation agendas for the future
Chairs: Professor Dimitrios Buhalis and Dr Nigel Williams
AI Fusion: Future research – Projects – Publications – Best Practice Excellence – Education Innovations
LOCATION
FG06, Fusion, Bournemouth University, BH12 5BB, UK
eTourismLab, Department of Tourism and Hospitality, Bournemouth University