{"id":4136,"date":"2017-03-03T13:29:09","date_gmt":"2017-03-03T13:29:09","guid":{"rendered":"https:\/\/microsites.bournemouth.ac.uk\/tourism\/?p=4136"},"modified":"2017-02-25T09:22:40","modified_gmt":"2017-02-25T09:22:40","slug":"bournemouth-university-department-of-tourism-and-hospitality-delivers-hospitality-masterclasses","status":"publish","type":"post","link":"https:\/\/microsites.bournemouth.ac.uk\/tourism\/2017\/03\/03\/bournemouth-university-department-of-tourism-and-hospitality-delivers-hospitality-masterclasses\/","title":{"rendered":"Bournemouth University Department of Tourism and Hospitality delivers Hospitality Masterclasses"},"content":{"rendered":"

<\/h1>\n
\n

Bournemouth University Department of Tourism and Hospitality<\/a> delivers Hospitality Masterclasses at the Hotel Catering and Retail Show<\/a><\/p>\n

Tuesday 14th and Wednesday 15th March Bournemouth International Centre<\/p>\n

http:\/\/www.hotelcateringretailshow.co.uk\/show-features\/hospitality-talks-masterclasses\/<\/a><\/p>\n

Provisional programme for 2017:<\/p>\n

\n\n\n\n\n\n\n\n\n
Tuesday 14th March<\/span><\/th>\n<\/tr>\n<\/thead>\n

\nTuesday 11.00am<\/span>
\nCaroline Benjamin and Dominick Teague<\/span>
\nFood Allergen Masterclass \u2013 getting it right.<\/span>
\nFood Allergy Aware and Indigo Restaurant 1 Aldwych<\/span>
\nAn introductory session on \u2018Ensuring providing for the Free-From customer is not an afterthought!\u2019 to help senior staff in hospitality business better understand legislation and employ best practice, and how profitability and customer base can increase.
\nwww.fatc.co.uk<\/a><\/td>\n<\/tr>\n

\nTuesday 12.00pm<\/span>
\nDr Sean Beer<\/span>
\nFood and Culture \u2013 Heritage and Tradition<\/span>
\nKnowledge Partners Bournemouth University<\/span>
\nFood and culture: Heritage and Tradition. The terms heritage and tradition are bandied about without any real thought, but what do they actually mean?\u00a0 Dr Sean Beer will explore the use of these words and how businesses can use them in a more authentic and creative way.\u00a0 He will do this by focusing on the Cream Tea; how we see it today, tomorrow and potentially how we will see it in 20 years time.
\nwww.bournemouth.ac.uk\/tourism<\/a><\/td>\n<\/tr>\n

\nTuesday 2.00pm<\/span>
\nDr Babis Charalampos Giousmpasoglou<\/span>
\nHuman Resources for Hospitality \u2013 Trends and Challenges in the UK hospitality industry. Recruitment & Selection Challenges <\/span>
\nKnowledge Partners Bournemouth University <\/span>
\nThe hospitality and tourism sector is the fourth-largest employer in the UK, with 10% of the workforce employed in 180,000 businesses, including independent restaurants, major hotel chains and visitor attractions. The latest figures reveal that more than two-fifths (43%) of workers in this sector are foreign nationals \u2013 mainly from the former eastern and southern European countries. The management of such a diverse and multicultural workforce poses significant challenges and great opportunities for hospitality businesses. Two recent industry reports by People 1st (2013; 2015) highlight the skills, productivity and retention problems in the hospitality sector. On the top of that, Brexit poses significant threats for the hospitality sector and its multicultural workforce. There is no doubt that the latest political developments will affect the UK Hospitality industry and possibly slow down the steady growth experienced in the past two decades. It is up to the sector\u2019s decision makers to identify and capitalise the new opportunities that will emerge in the local, regional, national and international markets.
\nwww.bournemouth.ac.uk\/tourism<\/a><\/td>\n<\/tr>\n
Tuesday 2.00pm<\/span>
\nCaroline Benjamin<\/span>
\nWORKSHOP<\/span>
\nFood Allergy Aware<\/span>
\nAn interactive workshop afternoon session for managers and team leaders within food service industry entitled: \u2018Removing the FEAR of Free-From on your menu!\u2019\u00a0 \u00a0 This session will earn participants a certificate of attendance, which will add to their continued professional development.
\nRead more on the Workshops page \u203a<\/a><\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n
\n\n\n\n\n\n\n\n\n\n
Wednesday 15th March<\/span><\/th>\n<\/tr>\n<\/thead>\n

\nWednesday 11.00am<\/span>
\nMonica Or<\/span>
\nRevealing the 7 Rs to Creating Memorable Guest Journeys<\/span>
\nStar Quality Hospitality Consultancy<\/span>
\nAs the Founder of Star Quality Hospitality Consultancy and Amazon Best Selling author of two hospitality books \u2013 \u2018Star Quality Hospitality \u2013 The Key to a Successful Hospitality Business\u2019 and \u2018Star Quality Experience \u2013 The Hotelier\u2019s Guide to Creating Memorable Guest Journeys\u2019 Monica specialises in working operationally with the owner \/ managers of independent hotels and restaurants focusing on their business structure and service delivery. In this talk as you step in to the shoes of your guests Monica will reveal her latest model of how to add value to your guest experience. A journey that all hospitality professionals should embark on. Those that attend this talk will also receive a thank you gift from Monica.
\nwww.starqualityhospitality.co.uk<\/a><\/td>\n<\/tr>\n
Wednesday 12.00pm<\/span>
\nRichard Ward<\/span>
\nResponsible Business Practice in Relation to Alcohol Sales<\/span>
\nAn interactive discussion on applying the LA 2003 within differing hospitality business\u2019s and maintaining responsible alcohol sales.
\nKnowledge Partners Bournemouth University <\/span>
\nwww.bournemouth.ac.uk\/tourism<\/a><\/td>\n<\/tr>\n
Wednesday\u00a013:00\u00a0<\/span>
\nJames Price<\/span>
\nAccess for all within Hotels<\/span>
\nAccess All Rooms<\/span>
\nWheelchair access required.
\nwww.accessallrooms.com<\/a><\/td>\n<\/tr>\n
Wednesday 2.00pm<\/span><\/p>\n

Dr Philip Alford<\/span>
\nDigital Marketing for independent hospitality operators<\/span>
\nKnowledge Partners Bournemouth University <\/span>
\nThis short session will present a framework within which small business owners can evaluate and improve the ways in which they digitally engage with their customers at different points in the consumer buying cycle.
\nwww.bournemouth.ac.uk\/tourism<\/a><\/td>\n<\/tr>\n

Wednesday 3.00pm<\/span><\/p>\n

Professor Dimitrios Buhalis<\/span>
\nSmart Hospitality and Competitiveness<\/span>
\nKnowledge Partners Bournemouth University<\/span>
\nSmart systems take advantage of interconnectivity and interoperability of integrated technologies to reengineer processes and data in order to produce innovative services, products and procedures towards maximising value for all stakeholders. Smartness reengineers economies and industries, and shapes products, actions, processes and services in real-time. Agility engages different stakeholders simultaneously to optimise the collective performance and competitiveness and generate benefits for all involved in the value system. To achieve that, smart systems use innovative robust technology, the Internet of everything, cloud computing, big data, advanced data analytics, and a robust and ever expanding communications infrastructure.
\nwww.bournemouth.ac.uk\/tourism<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Bournemouth University Department of Tourism and Hospitality delivers Hospitality Masterclasses at the Hotel Catering and Retail Show Tuesday 14th and Wednesday 15th March Bournemouth International Centre http:\/\/www.hotelcateringretailshow.co.uk\/show-features\/hospitality-talks-masterclasses\/ Provisional programme for 2017: Tuesday 14th March Tuesday 11.00am Caroline Benjamin and Dominick Teague Food Allergen Masterclass \u2013 getting it right. Food Allergy Aware and Indigo Restaurant 1… Read more » about Bournemouth University Department of Tourism and Hospitality delivers Hospitality Masterclasses<\/span><\/a><\/p>\n","protected":false},"author":327,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"ngg_post_thumbnail":0,"footnotes":""},"categories":[255,164,7],"tags":[],"class_list":["post-4136","post","type-post","status-publish","format-standard","hentry","category-featured","category-news","category-research"],"acf":[],"_links":{"self":[{"href":"https:\/\/microsites.bournemouth.ac.uk\/tourism\/wp-json\/wp\/v2\/posts\/4136","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/microsites.bournemouth.ac.uk\/tourism\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/microsites.bournemouth.ac.uk\/tourism\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/microsites.bournemouth.ac.uk\/tourism\/wp-json\/wp\/v2\/users\/327"}],"replies":[{"embeddable":true,"href":"https:\/\/microsites.bournemouth.ac.uk\/tourism\/wp-json\/wp\/v2\/comments?post=4136"}],"version-history":[{"count":2,"href":"https:\/\/microsites.bournemouth.ac.uk\/tourism\/wp-json\/wp\/v2\/posts\/4136\/revisions"}],"predecessor-version":[{"id":4138,"href":"https:\/\/microsites.bournemouth.ac.uk\/tourism\/wp-json\/wp\/v2\/posts\/4136\/revisions\/4138"}],"wp:attachment":[{"href":"https:\/\/microsites.bournemouth.ac.uk\/tourism\/wp-json\/wp\/v2\/media?parent=4136"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/microsites.bournemouth.ac.uk\/tourism\/wp-json\/wp\/v2\/categories?post=4136"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/microsites.bournemouth.ac.uk\/tourism\/wp-json\/wp\/v2\/tags?post=4136"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}