Reflections from Susanne Clarke – Head of Service Excellence.<\/p>\n
Having recently returned from the fabulous \u201cLean in Higher Education\u201d conference hosted by The University of Waterloo<\/a> in Ontario, I have been brushing up on my technical knowledge of Lean and its application in Higher Education<\/a>. One of the Japanese terms used regularly by Lean and process improvement experts is \u201cgemba\u201d<\/em> which is a key principle of the Toyota Production System.<\/p>\n \u201cGemba\u201d <\/em>means \u201cthe real place,\u201d and in the world of Lean refers to the place where work is actually is being done, or where value is being created. Reflecting on my past couple of weeks, I realise that I have \u201cgone to gemba<\/em>\u201d many times and have been inspired by so many colleagues here at BU who are working hard to create a great experience for our students. By going to the place where we add value and are doing the work, this also means I experience at first hand where I can provide most support to my colleagues. And now \u00a0I am going to explain in a bit more detail my latest \u201cgemba<\/em>\u201d experience.<\/p>\n Following on from our \u201c How Brilliant Are We? appreciative inquiry project<\/a>, I wanted to \u201cgo and see\u201d and experience at first hand the really brilliant teaching experiences that our students have told us about during our research interviews. I jumped at an invite from \u00a0Professor Vasilis Katos to come along to a lecture he was due to give to our new computing students on cyber security. The lecture was creative, entertaining and truly inspiring. Vasilis delivered his lecture through a narration of the film \u201cThe Bodyguard\u201d and along with around 150 students I was enthralled and importantly really got to understand much about the world of cyber security and its application. \u00a0I have \u00a0even had \u00a0many opportunities to apply this knowledge in my day to day work!<\/p>\n I am now \u00a0 inspired to use film to deliver service excellence teaching for CEL \u2013 this will be a steep learning curve for me and I am tending towards \u201cFinding Nemo\u201d to give my message and will see how I get on, but other suggestions will be welcome.\u00a0\u00a0 If you can think of other films that give an underlying message around excellence let me know – or perhaps it\u2019s a good excuse to go to the cinema, I am sure I heard a new film is coming out!<\/p>\n best wishes, Susanne<\/p>\n","protected":false},"excerpt":{"rendered":" Reflections from Susanne Clarke – Head of Service Excellence. Having recently returned from the fabulous \u201cLean in Higher Education\u201d conference hosted by The University of Waterloo in Ontario, I have been brushing up on my technical knowledge of Lean and its application in Higher Education. One of the Japanese terms used regularly by Lean and… Read more » about A \u201cgemba\u201d walk \u2013 and how I have been inspired by Kevin Costner<\/span><\/a><\/p>\n","protected":false},"author":1276,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[8,5,34,14],"tags":[],"class_list":["post-2198","post","type-post","status-publish","format-standard","hentry","category-events","category-news","category-resource","category-seeking-advice"],"acf":[],"_links":{"self":[{"href":"https:\/\/microsites.bournemouth.ac.uk\/flie\/wp-json\/wp\/v2\/posts\/2198","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/microsites.bournemouth.ac.uk\/flie\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/microsites.bournemouth.ac.uk\/flie\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/microsites.bournemouth.ac.uk\/flie\/wp-json\/wp\/v2\/users\/1276"}],"replies":[{"embeddable":true,"href":"https:\/\/microsites.bournemouth.ac.uk\/flie\/wp-json\/wp\/v2\/comments?post=2198"}],"version-history":[{"count":3,"href":"https:\/\/microsites.bournemouth.ac.uk\/flie\/wp-json\/wp\/v2\/posts\/2198\/revisions"}],"predecessor-version":[{"id":2202,"href":"https:\/\/microsites.bournemouth.ac.uk\/flie\/wp-json\/wp\/v2\/posts\/2198\/revisions\/2202"}],"wp:attachment":[{"href":"https:\/\/microsites.bournemouth.ac.uk\/flie\/wp-json\/wp\/v2\/media?parent=2198"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/microsites.bournemouth.ac.uk\/flie\/wp-json\/wp\/v2\/categories?post=2198"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/microsites.bournemouth.ac.uk\/flie\/wp-json\/wp\/v2\/tags?post=2198"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}