{"id":3484,"date":"2024-12-19T10:09:39","date_gmt":"2024-12-19T10:09:39","guid":{"rendered":"https:\/\/microsites.bournemouth.ac.uk\/etourism-lab\/?p=3484"},"modified":"2024-12-19T10:09:39","modified_gmt":"2024-12-19T10:09:39","slug":"new-research-published-on-artificial-empathy-in-the-metaverse","status":"publish","type":"post","link":"https:\/\/microsites.bournemouth.ac.uk\/etourism-lab\/2024\/12\/19\/new-research-published-on-artificial-empathy-in-the-metaverse\/","title":{"rendered":"New research published on Artificial Empathy in the Metaverse"},"content":{"rendered":"

New research published on Artificial Empathy in the Metaverse<\/strong><\/p>\n

Assiouras, I., Laserer; C., Buhalis, D., 2025, The Evolution of Artificial Empathy in the Hospitality Metaverse Era, International Journal of Hospitality Management, Volume 126, April 2025, 104063\u00a0https:\/\/doi.org\/10.1016\/j.ijhm.2024.104063<\/a><\/p>\n

Highlights<\/p>\n

\u2022Artificial empathy of intelligent agents can be strengthened in the metaverse.<\/p>\n

\u2022The experimental nature can hinder the development of artificial empathy.<\/p>\n

\u2022The interoperability is critical for the development of artificial empathy.<\/p>\n

\u2022Enhanced empathy of AI agents in metaverse will improve customers\u2019 reactions.<\/p>\n

\u2022Opportunities and challenges arise in the development of human empathy.<\/p>\n

Abstract<\/p>\n

As hospitality enters the metaverse era, artificial empathy becomes essential for developing of artificial intelligence (AI) agents. Using the empathy cycle model, computational empathy frameworks and interdisciplinary research, this conceptual paper proposes a model explaining how artificial empathy will evolve in the hospitality metaverse era. The paper also addresses customer empathy and responses towards AI agents and other human actors with in the hospitality context. It explores how metaverse characteristics such as immersiveness, sociability, experiential nature, interoperability, blended virtual and physical environments as well as environmental fidelity will shape computational models and evolution of artificial empathy. Findings suggests that metaverse enables AI agents to form a seamless cycle of detection, resonation, and response to consumers\u2019 affective states, facilitating the evolution of artificial empathy. Additionally, the paper outlines conditions under which the artificial empathy cycle may be disrupted and proposes future research questions that can advance our understanding of artificial empathy.<\/p>\n

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New research published on Artificial Empathy in the Metaverse Assiouras, I., Laserer; C., Buhalis, D., 2025, The Evolution of Artificial Empathy in the Hospitality Metaverse Era, International Journal of Hospitality… Read more » about New research published on Artificial Empathy in the Metaverse<\/span><\/a><\/p>\n","protected":false},"author":327,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-3484","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"acf":[],"_links":{"self":[{"href":"https:\/\/microsites.bournemouth.ac.uk\/etourism-lab\/wp-json\/wp\/v2\/posts\/3484","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/microsites.bournemouth.ac.uk\/etourism-lab\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/microsites.bournemouth.ac.uk\/etourism-lab\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/microsites.bournemouth.ac.uk\/etourism-lab\/wp-json\/wp\/v2\/users\/327"}],"replies":[{"embeddable":true,"href":"https:\/\/microsites.bournemouth.ac.uk\/etourism-lab\/wp-json\/wp\/v2\/comments?post=3484"}],"version-history":[{"count":1,"href":"https:\/\/microsites.bournemouth.ac.uk\/etourism-lab\/wp-json\/wp\/v2\/posts\/3484\/revisions"}],"predecessor-version":[{"id":3485,"href":"https:\/\/microsites.bournemouth.ac.uk\/etourism-lab\/wp-json\/wp\/v2\/posts\/3484\/revisions\/3485"}],"wp:attachment":[{"href":"https:\/\/microsites.bournemouth.ac.uk\/etourism-lab\/wp-json\/wp\/v2\/media?parent=3484"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/microsites.bournemouth.ac.uk\/etourism-lab\/wp-json\/wp\/v2\/categories?post=3484"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/microsites.bournemouth.ac.uk\/etourism-lab\/wp-json\/wp\/v2\/tags?post=3484"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}