service excellence

Shrek, Saunders and the Onion Myth: Using Myths, Metaphors and Storytelling.

Title of our paper Presented at the: – European Conference of Research Methods (ECRM) – Rome 2018. Susanne Clarke has recently returned from the ECRM Conference in Rome after submitting a conference paper in partnership with Dr Lois Farquharson. The wider team also included our brilliant Student Research Assistant, Nancy Sheppard and a colleague from… Read more »

Call to Action: Universities must focus on innovation that embeds kindness, and humanized approaches. How BU is leading the way.

Susanne Clarke and Laura Roper were delighted to be offered the opportunity to present at the AUA2018 conference. We headed off, booked into our hotel, which incidentally we found we were sharing with the Italian Football team – we have pictures if you are interested. The focus of the conference was Higher Education beyond Brexit,… Read more »

Reflections on a Creative Writing Workshop for Academics at BU, led by Kip Jones

By Susanne Clarke (with Trevor Hearing, Caroline Jackson, Mark Readman, Carly Stewart & Peter Wolfensberger) I am sitting here on a Saturday morning, daunted by the task ahead of me.  I am in charge of writing a blog on behalf of a wonderful group of people who I spent a couple of days with at… Read more »

Kindness Summit 14th February 2018

We have seen kindness  and service excellence everywhere at BU this week. Our Random Acts of Kindness week has included free donuts to students in our halls of residences, and a visit by the Anthony Nolan Trust to sign up Life saving Heroes to help save lives.  Another highlight of the week – the CEL student co-creation… Read more »

Taking back control of your time – 10 minutes at a time.

My timer is set for 10 minutes and I am now sitting comfortably ready to write this update on experiences of using the ‘Pomodoro Technique’. It’s not surprising that colleagues tell me that needing to find more time is a key challenge and I hear this quite regularly in my travels as Head of Service Excellence… Read more »

BU accredited again for its Breastfeeding Education

The Centre for Midwifery, Maternal & Perinatal Health in the Faculty of Health & Social Sciences has for the third time running been given the accreditation of being Baby Friendly for its midwifery education.  The team from UNICEF UK Baby Friendly Initiative (BFI) came to BU to assess our Midwifery programmes . We scored very highly between… Read more »

Fair Access Research project (FAR) webpages are launched

The FAR project webpages have now been published. BU’s pioneering Fair Access Research project has brought together students, SUBU, professional, service and academic staff from across the university to develop and expand expertise and reflexive practice in the field of fair access to higher education. Each member of the team has brought different knowledge and experiences to a series of… Read more »

Being a magic weaver

At the recently held Service Excellence Conference 2017, Sir John Jones drew on his book “The magic-weaving business: finding the heart of learning and teaching” to inspire attendees to become agents of lasting change. Being a magic weaver may be considered not limited to individuals who can make a positive and lasting difference in the lives… Read more »