Posts By: susanne

Service Excellence Conference

#BUProud of our  BU  Service excellence conferences Susanne Clarke, Head of Service Excellence and Dr Camila Devis-Rozental, Senior Lecturer Service excellence Today we launch our April Service Excellence Conference – our 7 th conference and we have a great line up of speakers to inspire you, take a look at the link and book your… Read more »

My day with the admission team – Dr Camila Devis-Rozental

I had the privilege to spend a day learning all about the work that the admissions’ teams do at BU by shadowing some of them. Matthew Clarke, one of the admissions coordinator kindly organised this for me following the values workshop that I delivered for them a while ago. Reflecting on my experience I decided… Read more »

Bournemouth University Kindness – Taking Ubuntu to the Arctic Circle

Article written by Laura Roper. A team of advocates for Lean Management Thinking and Service Excellence at Bournemouth University were given the opportunity to visit the Arctic University of Norway and attend the annual LeanHE Conference taking place there.   It may have been -3 degrees, but the welcome for the Bournemouth University delegation was very warm…. Read more »

Shrek, Saunders and the Onion Myth: Using Myths, Metaphors and Storytelling.

Title of our paper Presented at the: – European Conference of Research Methods (ECRM) – Rome 2018. Susanne Clarke has recently returned from the ECRM Conference in Rome after submitting a conference paper in partnership with Dr Lois Farquharson. The wider team also included our brilliant Student Research Assistant, Nancy Sheppard and a colleague from… Read more »

Facilitating with Lego©, using strength based methods, Susanne Clarke

Curie Scott and Susanne Clarke recently ran a facilitation workshop for CEL and Service Excellence. We needed a group who were open to new ideas, brimming with curiosity and a love of trying something new.   In short people who make learning fun and effective.  That is what we got, a group of wonderful people who embraced using… Read more »

Call to Action: Universities must focus on innovation that embeds kindness, and humanized approaches. How BU is leading the way.

Susanne Clarke and Laura Roper were delighted to be offered the opportunity to present at the AUA2018 conference. We headed off, booked into our hotel, which incidentally we found we were sharing with the Italian Football team – we have pictures if you are interested. The focus of the conference was Higher Education beyond Brexit,… Read more »

Service Excellence, Changing Lives through Football, and a very proud moment.

A number of my blogs this year have been about football, and in this blog I am highlighting a blog written by one of our BU students, Dan Blewett, featuring Street Soccer, read on to find out more. It is a great blog and well done Dan, we are proud of you and your achievements… Read more »

Reflections on a Creative Writing Workshop for Academics at BU, led by Kip Jones

By Susanne Clarke (with Trevor Hearing, Caroline Jackson, Mark Readman, Carly Stewart & Peter Wolfensberger) I am sitting here on a Saturday morning, daunted by the task ahead of me.  I am in charge of writing a blog on behalf of a wonderful group of people who I spent a couple of days with at… Read more »

Kindness Summit 14th February 2018

We have seen kindness  and service excellence everywhere at BU this week. Our Random Acts of Kindness week has included free donuts to students in our halls of residences, and a visit by the Anthony Nolan Trust to sign up Life saving Heroes to help save lives.  Another highlight of the week – the CEL student co-creation… Read more »

Taking back control of your time – 10 minutes at a time.

My timer is set for 10 minutes and I am now sitting comfortably ready to write this update on experiences of using the ‘Pomodoro Technique’. It’s not surprising that colleagues tell me that needing to find more time is a key challenge and I hear this quite regularly in my travels as Head of Service Excellence… Read more »